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Download IPECS Release 5 Admin & Maintenance
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IPECS Release 5 Admin & Maintenance Issue 5.0 3.5.8.8 Customer Call Routing Table Re: PGM CODE 228 Selecting CCR Table will display the Customer Call Routing data entry page, Figure 3.5.8.8-1. Figure 3.5.8.8-1 Customer Call Routing Table The system incorporates IVR (Interactive Voice Response) capabilities called CCR (Customer Call Routing). After, or during a VSF Announcement, the caller may dial digits to select a destination or route for the call. The CCR Table defines the destination type and value associated with the digit dialed by the caller in response to the index, a VSF Announcement (01-70). Up to 70 single-level Audio Text menus may be assigned or, multi-level menu structures (maximum 70 levels) can be established using one menu as a destination for the previous level. Table 3.5.8.8-1 describes the various destination types and allowable value entries. 3-172
