Download Resident Student Guide to Campus Technology 2014

Resident Student Guide
to Campus Technology
2014
Contents
Wireless and Wired Network ........................................................................................................................ 3
Device Registration ................................................................................................................................... 3
Gaming Systems / Devices without a Browser ......................................................................................... 3
Forbidden Equipment ............................................................................................................................... 3
Residence Hall Wall Jacks.............................................................................................................................. 4
Phones....................................................................................................................................................... 4
Cable TV .................................................................................................................................................... 4
Personal Computer/Device Support ............................................................................................................. 4
Basic Support ............................................................................................................................................ 4
Repairs and Advanced Support ................................................................................................................. 5
Getting Help and Reporting Problems .......................................................................................................... 5
Reporting a Problem ................................................................................................................................. 5
Tips for Quick Resolution .......................................................................................................................... 5
Suggested Steps to Follow if Your Windows 7 PC is Slow or Crashing ......................................................... 6
1.
Reboot Your PC and Clear Your Browser Cache............................................................................ 6
2.
Check for Malware ........................................................................................................................ 6
3.
Check Your Disk for Errors or Corruption ..................................................................................... 6
4.
Run a Windows Repair Scan ......................................................................................................... 6
5.
Use Microsoft FIXIT to Check for Problems and Make Repairs .................................................... 6
6.
Defragment Your Disk ................................................................................................................... 6
7.
Make Sure You have Adequate Resources on Your PC. ................................................................ 7
8.
Re-establish Your Network Connection and Clear Your Network Cache ...................................... 7
Resident Hall Wiring Schema ........................................................................................................................ 7
2|Page
Wireless and Wired Network
Stevenson offers two wireless networks for use with Wi-Fi enabled devices; the open GUEST
network and the secure STEVENSON network. These networks are available on both campuses
in all buildings and around many outdoor areas where gathering usually occurs.
The STEVENSON Wi-Fi network should be used for all student owned devices. Registration
required only connecting to the network, opening a browser and signing in with your Single Sign
On account. You may be prompted to sign in again approximately once every 30 days.
The GUEST Wi-Fi network is intended for visitors to the Stevenson campus and not for faculty,
staff or students. The GUEST wireless network requires the acceptance of the terms of use
(open a browser and accept the terms).
The wired network is available to all students in their residences for robust and high capacity
network needs.
The fastest network is the wired network. The STEVENSON wireless network is significantly
faster than GUEST.
Device Registration
Both the wired and STEVENSON Wi-Fi networks require you to register your device(s). This
needs to be done approximately one time every 30 days for each device.
Gaming Systems / Devices without a Browser
Any device that has a browser (most gaming systems, cell phones, tablets, media devices, etc.)
should be registered on the STEVENSON Wi-Fi network. If you have a device that does not have
a browser (Roku, BlueRay player, etc.), please submit a ticket with the MAC hardware address of
your device. Check your user guide for the device, vendor web site or on a sticker attached to
the device to find this information. We will manually register the device for access on the
STEVENSON Wi-Fi network. Please allow 3-5 days for manual registration.
Forbidden Equipment
To provide the best possible network environment for all student residents, we have imposed
several restrictions on the types of equipment and activities allowed while on campus. Please
do not:
1. Set up a Wi-Fi enabled printer (use a USB connection)
2. Set up other Wi-Fi broadcasting equipment, like routers, switches, repeaters
3. Open your computer’s network connection to enable “network sharing”
Please remember that these types of activities are in violation of the Network Access Agreement
and failure to comply may result in disciplinary actions and loss of network access.
3|Page
Residence Hall Wall Jacks
Network (Ethernet) jacks are available in slightly different configurations based on when the
building was constructed. Please see the attached color coded guide to see how many jacks are
available and what color the jacks are for your specific building.
Phones
In many of the residence halls where a shared phone device is provided (not the apartments),
this is a “digital” phone line and uses specialized digital phone equipment. Please do not move
this device or plug any other equipment into the digital phone wall jack as damage to your
equipment may occur. Shared digital phones may be used for all local calls. No long distance
service is provided.
Cable TV
Rooms have Comcast cable jacks provided with a selection of approximately 75 digital cable
channels. You will need to connect the cable jack to your digital cable-ready TV and perform a
“channel scan” to have your TV properly tune in the stations.
If your TV is not digital cable ready, you will not be able to use the Comcast cable TV feed. If
your TV does not have a “QAM” tuner, then you may not be able to use the Comcast service. To
check and see if you have a QAM ready tuner on your TV, check the owner’s manual or the
product support web site for your TV.
External cable boxes and DVR devices are not permitted for use with the Comcast service.
For guidance on running a channel scan, please consult the owner’s manual for your specific TV
or check the vendor’s web site for instructions.
When you scan, you will need to set the antenna type to “CATV” or “CABLE” or “DIGITAL CATV”.
Please refer to your user manual for specific instructions.
If your cable TV wall jack is damaged, please place a ticket with Facilities to have the jack
repaired.
Personal Computer/Device Support
Basic Support
Stevenson’s Tech Connection Helpdesk can assist with basic issues of connectivity and network
access troubleshooting. Guides are available for many commonly requested topics including
setting up email access for your phone or portable device. Search the FAQs at
https://helpdesk.steveson.edu.
4|Page
Repairs and Advanced Support
Support needs that exceed the services available through Tech Connection can be found at
several vendors in proximity to the Stevenson campus. Ideally, students should have support
and damage coverage for their devices and seek assistance from their support vendor for issues
requiring more intensive service.
Getting Help and Reporting Problems
Reporting a Problem
To report a problem with any technology on campus, please place a ticket with the Tech Connection
Helpdesk. There are four methods of submitting a ticket to make the process as easy as possible:
1.
2.
3.
4.
Call the Tech Connection Helpdesk at x3000 or 443-334-3000
Email the Helpdesk directly at [email protected]
Submit a ticket using the ticketing system at https://helpdesk.stevenson.edu
Walk in to either our Owings Mills or Greenspring office
Your ticket will be tracked and updated with information regularly until the issue has been
completed. Please review your Stevenson email account for all ticket updates.
Tips for Quick Resolution
1. Enter as much information about the problem as possible. There is never a problem with too
much information.
2. Include your full name and other contact information – especially when emailing us from an
external email account.
3. Respond to any questions and requests for more details in a timely fashion so we can keep the
momentum on your ticket moving.
4. Complete the ticket survey at the resolution of the problem and let us know how the process
went.
5|Page
Suggested Steps to Follow if Your Windows 7 PC is Slow or
Crashing
There are many reasons why a PC may be slow or crashing. These are steps recommended
by our IT experts which any PC user should be able to follow. If you are not comfortable
executing these suggestions on your own, then seek professional assistance from a
reputable vendor.
1. Reboot Your PC and Clear Your Browser Cache
 If it hasn’t been shut down and restarted in a few days this may help.
 Whether you use IE, Firefox or Chrome, there should be an option to clear cookies or temporary
files/cache. For Firefox, click Tools then Clear Recent History. For IE, click Tools » Options »
General Tab » Browsing History » Delete. Make sure Temporary Internet Files and Cookies are
checked, and then click Delete. For Chrome, Click the Wrench Icon on the right » Tools » Clear
Browsing Data. Make sure “Cookies” and “Temporary Internet Files” are checked, click Delete.
2. Check for Malware
 Use both Malwarebytes and Spybot to scan your PC for malware.
 These applications are available for free at download.cnet.com
 Do not download them from anywhere else!
 Install the software, update and run a full scan
3. Check Your Disk for Errors or Corruption
 Open a command prompt window by clicking the Start menu, type CMD in the Search field, press
Enter. A black command box should prompt.
 Enter the commend CHKDSK C: /F
 Answer the question with a Y
 Do a shutdown and then a restart your PC
 A disk check should start automatically and may take up to 20 minutes to run.
 The PC will then reboot again
4. Run a Windows Repair Scan
 Open a command prompt window
 Enter the command SFC /SCANNOW
 The scan will run and apply fixes. It may take up to 20 minutes.
5. Use Microsoft FIXIT to Check for Problems and Make Repairs
 Open your IE browser and go to http://support.microsoft.com/fixit/
 Follow the directions
6. Defragment Your Disk
 Open a command prompt window
 Enter the command DEFRAG C:
 Defragmentation should start and may take up to an hour to run.
6|Page
7. Make Sure You have Adequate Resources on Your PC.
 Check to verify you have at least 4GB of RAM (memory). Click Start » All Programs » Accessories
» System Tools » System Information
 Check to make sure your C drive has at least 5 GB of free space. Click Start » Control Panel »
Right Click on (C:) » Click Properties
8. Re-establish Your Network Connection and Clear Your Network Cache
 Open a command prompt window
 Enter the command IPCONFIG /RELEASE. Wait until prompted again, then enter IPCONFIG
/RENEW. Wait again until prompted then enter IPCONFIG /FLUSHDNS.
Resident Hall Wiring Schema
Suite Technology Amenities
Familiar Name
Number of Students per Room
Phone Jack
Number of Phone Jacks per Student
Phone Provided by SU?
Data Jack
Number of Data Jacks per Student
Wireless Available
Cable TV Jacks per Bedroom
101
102
Wooded Way
Western Run
2
2
RED
RED
SU PHONE IN COMMON ROOM
0
YES (DIGITAL)
YES
BLUE
BLUE
1
1
YES
YES
1
2
104
Patapsco
2
RED
0
YES
BLUE
1
YES
2
105
106
107
Herring Run
Susquehanna
Wakefield
2
2
2
RED
RED
RED
SU PHONE IN COMMON ROOM
0
SU PHONE IN COMMON ROOM
YES (DIGITAL)
YES
YES (DIGITAL)
BLUE
BLUE
BLUE
1
1
1
YES
YES
YES
1
2
1
Apartment Technology Amenities
Familiar Name
Number of Students per Room
Phone Jack
Number of Phone Jacks per Student
Phone Provided by SU?
Data Jack
Number of Data Jacks per Student
Wireless Available
Cable TV Jacks per Bedroom
108
Long Green
2
BLUE
0
YES (Kitchen)
RED
1
YES
1
110
112
Greenspring
Dulaney
2
2
BLUE
BLUE
0
0
YES (Kitchen) YES (Kitchen)
RED
RED
1
1
YES
YES
1
1
114
Belfast
2
BLUE
0
YES (Kitchen)
RED
1
YES
1
116
Shawan
2
BLUE
0
YES (Kitchen)
RED
1
YES
1
118
Worthington
2
BLUE
0
YES (Kitchen)
RED
1
YES
1
120
Cromwell
2
BLUE
0
YES (Common Room)
RED
1
YES
1
7|Page