Download Call Center - Supervisor Application

Chapter 1
General Overview
Supervisor Application Presentation .............................................. 1.1
Accessing Supervisor Application .................................................. 1.1
Supervisor Application Interface Overview .................................. 1.2
Monitoring Area Presentation ........................................................................ 1.3
Toolbar Presentation ..................................................................................... 1.7
Chapter 2
Agent Supervision
Displaying Agent Activity .................................................................... 2.1
Changing Agent Status ........................................................................ 2.1
Assigning an Agent to a Group ......................................................... 2.2
Chapter 3
Call and Group Supervision
Displaying Group Activity ................................................................... 3.1
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