Download Meta-Update User`s Guide

This image outlines what Meta-Update lets you do:
Meta-Update processes Meta-Update Command Scripts. These are simple ASCII files that
resemble Windows 3.1 “INI” files.
In them, with a few simple words and the powerful concept of a “Reference”, you tell MetaUpdate what to do. You create or update records using Merge Submit, Modify API calls by
specifying an update query.
“References” are used throughout a Meta-Update command script.
With the Remedy Administrator, a reference is a field name or id. Meta-Update extends
references to include a record identifier, or a “Tag”. Within a Meta-Update script that is
creating a Ticket, you may have two different people records loaded: one for the requester
and one for the requester’s manager. The data from both are available when making
assignments, running further queries, or in conditional expressions.
A simple Meta-Update command script has a single “command section”. In it, there is no
Query, SQL Query. or File processed. A Create is coded. So the command will always
output a single ARS record. The command script may take a couple of program arguments.
Meta-Update
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User’s Guide