Download IBM XIV Planning Guide

IBM XIV Storage System
Planning Guide
Version 2.5
GA32-0770-03
IBM XIV Storage System
Planning Guide
Version 2.5
GA32-0770-03
Note
Before using this information and the product it supports, read the information in “Safety and environmental notices” on
page ix and Notices.
This edition applies to version 2, release 5, of IBM XIV Storage System, and to all subsequent releases and
modifications until otherwise indicated in new editions.
This edition replaces GA32-0770-02.
© Copyright IBM Corporation 2008, 2011.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
Contents
Figures . . . . . . . . . . . . . . . v
Tables . . . . . . . . . . . . . . . vii
Safety and environmental notices . . . ix
Safety notices . . . . . . .
Safety notices and labels . . .
Special caution and safety notices
Laser safety. . . . . . .
Ladder usage . . . . . .
Fire suppression systems . .
Power cords . . . . . .
Sound pressure . . . . .
Site preparation . . . . .
Environmental notices . . . .
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. ix
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About this guide . . . . . . . . . . xv
Who should use this guide . . . . . . . . . xv
Conventions used in this guide. . . . . . . . xv
Publications and related information . . . . . . xv
Getting information, help, and service . . . . . xix
Ordering publications. . . . . . . . . . . xix
Sending your comments . . . . . . . . . . xix
Summary of changes . . . . . . . . xxi
Chapter 5. Network requirements . . . 25
Fibre Channel logical network configuration
iSCSI logical network configuration . . .
iSCSI network configuration . . . . . .
Mixed iSCSI and Fibre Channel host access.
Remote mirroring network configuration .
Management ports . . . . . . . . .
Laptop port . . . . . . . . . . .
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Chapter 6. Delivery and rack options
Weight reduced shipping option . . . . .
Radio frequency identification device option .
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Chapter 7. Remote support and call
home . . . . . . . . . . . . . . . 33
Remote support connections . . . . . . . .
Remote access through the XIV Remote Support
Center . . . . . . . . . . . . . .
Remote access by broadband connection. . .
Remote access by modem . . . . . . .
Call home configuration . . . . . . . . .
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Chapter 8. Management platform
requirements and installation . . . . . 39
Chapter 1. Overview . . . . . . . . . 1
Management platform requirements . . . . . . 39
Installing the IBM XIV Storage System management
tools . . . . . . . . . . . . . . . . . 39
Chapter 2. Rack configurations. . . . . 3
Chapter 9. Worksheets and checklists
Rack components . .
Rack configurations .
Network connections
Site survey checklist . . . . .
Delivery information worksheet .
XIV system information worksheets
Call home worksheet . . . . .
Remote support worksheets . . .
Contact information worksheets .
Fibre Channel worksheet . . . .
iSCSI worksheet . . . . . . .
Host requirements worksheet . .
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Chapter 3. AC power requirements . . . 9
Power configuration . . . . . . .
Emergency power off considerations
Power sources . . . . . . .
Input voltages and frequencies . .
Line cords . . . . . . . . .
Power consumption . . . . . .
Distance from power source area . .
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Chapter 4. Physical requirements . . . 15
Cooling and environmental considerations
Contamination information . . . . .
Physical space requirements . . . . .
Raised floor requirements . . . . .
Floor weight-support requirements . .
Physical network connection requirements
Delivery requirements . . . . . . .
Fibre Channel physical requirements . .
iSCSI physical requirements . . . . .
© Copyright IBM Corp. 2008, 2011
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Chapter 10. Specifications (pre-August
2009 racks) . . . . . . . . . . . . . 51
Power consumption (pre-August 2009 racks) . .
Cooling and environmental considerations
(pre-August 2009 model A14 racks) . . . . .
Dimensions (pre-August 2009 racks) . . . . .
Physical space, weight, and acoustics (pre-August
2009 racks) . . . . . . . . . . . . .
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Notices . . . . . . . . . . . . . . 55
Trademarks . . . . .
Electronic emission notices
Federal Communications
Statement . . . . .
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Commission (FCC)
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iii
Industry Canada Class A Emission Compliance
Statement . . . . . . . . . . . . .
Avis de conformité à la réglementation
d'Industrie Canada . . . . . . . . . .
European Union (EU) Electromagnetic
Compatibility Directive . . . . . . . .
Germany Class A Statement . . . . . . .
Australia and New Zealand Class A statement
iv
IBM XIV Planning Guide
. 57
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People's Republic of China Class A Electronic
Emission Statement . . . . . . . . . .
Taiwan Class A warning statement . . . .
Japan VCCI Council Class A Statement . . .
Korean Class A Electronic Emission Statement .
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Index . . . . . . . . . . . . . . . 61
Figures
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Fully populated XIV system model A14 rack
Partially populated XIV system model A14 rack
Top view of clearance requirements for service
and cooling . . . . . . . . . . . .
Raised floor requirements . . . . . . . .
Example of a high-availability configuration
Example of a single-switch configuration
© Copyright IBM Corp. 2008, 2011
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Remote support components . . . . . . .
Remote support connectivity by broadband
connection . . . . . . . . . . . . .
Remote support connectivity by modem
Call home routing . . . . . . . . . .
Top view of clearance requirements for service
and cooling . . . . . . . . . . . .
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IBM XIV Planning Guide
Tables
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Caution notice symbols . . . . . . . .
Available hardware and warranty periods
Rack configurations comparison . . . . .
Fibre Channel and iSCSI ports on interface
modules . . . . . . . . . . . . .
Patch panel connections . . . . . . . .
Input voltages and frequencies . . . . .
Automatic transfer switches . . . . . .
Line cords . . . . . . . . . . . .
Power consumption for partial and full rack
configurations. . . . . . . . . . .
Thermal dissipation for partial and full rack
configurations. . . . . . . . . . .
Airflow requirements for partial and full rack
configurations. . . . . . . . . . .
Rack dimensions and clearances . . . .
Typical delivery clearance requirements
Rack configurations for Fibre Channel ports
Rack configurations for iSCSI ports . . .
Delivery and rack options. . . . . . .
Call home configuration information . . .
Operating system and processor requirements
for the IBM XIV Storage Management GUI .
Delivery address information entry worksheet
© Copyright IBM Corp. 2008, 2011
. x
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XIV system information worksheet. . . .
Management IP access worksheet . . . .
Domain name space worksheet . . . . .
Time worksheet . . . . . . . . . .
Call home worksheet . . . . . . . .
Virtual private network port connection
worksheet . . . . . . . . . . . .
Customer name and special instructions
worksheet . . . . . . . . . . . .
Primary contact worksheet . . . . . .
Secondary contact worksheet. . . . . .
IBM contact worksheet . . . . . . . .
Location worksheet . . . . . . . . .
Remote support contact worksheet . . . .
iSCSI configuration information worksheet
Host requirements information worksheet
Power consumption for partial and full rack
configurations (pre-August 2009 racks) . .
Thermal dissipation for partial and full rack
configurations (pre-August 2009 racks) . .
Airflow requirements for partial and full rack
configurations (pre-August 2009 racks) . .
Rack dimensions and clearances (pre-August
2009 racks) . . . . . . . . . . . .
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viii
IBM XIV Planning Guide
Safety and environmental notices
Use this information to learn about important safety tips and environmental
notices.
Safety notices
This publication contains safety notices for the IBM® XIV® Storage System. The
safety notices include danger and caution notices. Anyone who plans, installs,
operates, or services the system must be familiar with and understand the safety
notices contained herein. Read the related safety information before beginning
work.
The IBM XIV Storage System Safety Notices publication is available on the Web at
http://publib.boulder.ibm.com/infocenter/ibmxiv/r2/topic/com.ibm.help.xiv.doc/
docs/GA32-0832-00.pdf
To view a PDF file, you need Adobe Acrobat Reader, which can be downloaded for
free from the Adobe (www.adobe.com/products/acrobat/readstep.html).
Safety notices and labels
When using this product, observe the danger, caution, and attention notices
contained in this guide. The notices are accompanied by symbols that represent the
severity of the safety condition.
Be sure to read all caution and danger statements in this documentation before
performing the instructions. Read any additional safety information that comes
with the equipment or other devices before installing or repairing the device.
The following notices and statements are used in IBM documents. They are listed
below in order of decreasing severity of potential hazards.
DANGER
These statements indicate situations that is potentially lethal or extremely
hazardous to people. A lightning bolt symbol accompanies a danger notice to
represent a dangerous electrical condition. Safety labels are attached directly
to products to warn of these situations.
© Copyright IBM Corp. 2008, 2011
ix
CAUTION:
These statements indicate situations that are potentially hazardous to people
because of some existing condition or where a potentially dangerous situation
might develop because of some unsafe practice. A caution notice might be
accompanied by the symbols shown in Table 1.
Table 1. Caution notice symbols
Symbol
Description
A risk of electrical shock or an energy hazard.
A generally hazardous condition not represented by other safety symbols.
A hazardous condition due to the use of a laser in the product. Laser symbols
are always accompanied by the classification of the laser as defined by the U.
S. Department of Health and Human Services (for example, Class I, Class II,
and so forth).
Attention: These notices indicate potential damage to programs, devices, or data.
An exclamation point symbol might accompany an attention notice, but is not
required.
Note: These notices provide important tips, guidance, or advice.
All caution and danger statements in this document are referenced with a letter
and digit identifier. This identifier is used to cross reference an English caution (C)
or danger (D) statement with translated versions of the caution or danger
statement in IBM XIV Storage System Safety Notices. For example, if a danger
statement contains the identifier D004, translations for that danger statement
appear in IBM XIV Storage System Safety Notices under statement D004.
In addition to these notices, labels might be attached to the product to warn of
potential hazards.
Special caution and safety notices
This information describes special safety notices that apply to the IBM XIV Storage
System. These notices are in addition to the standard safety notices supplied and
address specific issues relevant to the equipment provided.
Laser safety
When using an NVRAM5 or NVRAM6 cluster media converter, the storage system
must be installed in a restricted access location.
CAUTION:
This product contains a Class 1M laser. Do not view directly with optical
instruments. (C028)
This equipment contains Class 1 laser products, and complies with FDA radiation
Performance Standards, 21 CFR Subchapter J and the international laser safety
standard IEC 825-2.
x
IBM XIV Planning Guide
CAUTION:
Data processing environments can contain equipment transmitting on system
links with laser modules that operate at greater than Class 1 power levels.
For this reason, never look into the end of an optical fiber cable or open
receptacle. (C027)
Attention: In the United States, use only SFP or GBIC optical transceivers that
comply with the FDA radiation performance standards, 21 CFR Subchapter J.
Internationally, use only SFP or GBIC optical transceivers that comply with IEC
standard 825–1. Optical products that do not comply with these standards may
produce light that is hazardous to the eyes.
Usage restrictions: The optical ports of the modules must be terminated with an
optical connector or with a dust plug.
Ladder usage
A step or platform ladder might be necessary to service higher modules. An
OSHA/CSA approved non-conductive step/platform ladder specified for at least a
136.4 kg (300 lb.) load capacity should be used. See ladder specification in the IBM
Test Equipment Service Center web catalog.
Fire suppression systems
A fire suppression system is the responsibility of the customer. The customer's own
insurance underwriter, local fire marshal, or a local building inspector, or both,
should be consulted in selecting a fire suppression system that provides the correct
level of coverage and protection.
IBM designs and manufactures equipment to internal and external standards that
require certain environments for reliable operation. Because IBM does not test any
equipment for compatibility with fire suppression systems, IBM does not make
compatibility claims of any kind nor does IBM provide recommendations on fire
suppression systems.
Power cords
Use only IBM approved UL power cords.
For your safety, IBM provides a power cord with a grounded attachment plug to
use with this IBM product. To avoid electrical shock, always use the power cord
and plug with a correctly grounded outlet. IBM power cords used in the United
States and Canada are listed by Underwriter's Laboratories (UL) and certified by
the Canadian Standards Association (CSA). For units intended to be operated at
115 volts: Use a UL-listed and CSA-certified cord set consisting of a minimum 18
AWG, Type SVT or SJT, three-conductor cord, a maximum of 15 feet in length and
a parallel blade, grounding-type attachment plug rated 15 amperes, 125 volts. For
units intended to be operated at 230 volts (U.S. use), use a UL-listed and
CSA-certified cord set consisting of a minimum 18 AWG, Type SVT or SJT,
three-conductor cord, a maximum of 15 feet in length and a tandem blade,
grounding-type attachment plug rated 15 amperes, 250 volts. For units intended to
be operated at 230 volts (outside the U.S.), ue a cord set with a grounding type
attachment plug. The cord set must have the appropriate safety approvals for the
country in which the equipment is to be installed. IBM power cords for a specific
country or region are usually available only in that country or region.
Safety and environmental notices
xi
Connect all power cords to a correctly wired and grounded electrical outlet. Ensure
that the outlets supplies correct voltage and phase rotation according to the system
rating plate. Ensure that all customer facility outlets are protected with circuit
breakers rated at maximum for 30 Amps. The power cord plugs operate as the
system main-disconnection method.
Sound pressure
Attention: Depending upon local conditions, the sound pressure could exceed 85
dB(A) during service operations. In such cases, proper hearing protection should
be worn.
Site preparation
The IBM authorized service provider will only perform minimal frame
repositioning within the room, as needed, to perform required service actions. The
customer is responsible for using professional movers or riggers in the case of
equipment relocation or disposal.
DANGER
xiv10012
Heavy equipment - personal injury or equipment damage might
result if mishandled. Use only professional movers.
Environmental notices
This publication contains all the required environmental notices for IBM Systems
products in 26 languages. The environmental notices included are limitations,
product recycling and disposal, product information, battery return program, flat
panel display, monitors and workstations, refrigeration, and water cooling system.
xii
IBM XIV Planning Guide
IBM Systems Environmental Notices and User Guide (ftp://
public.dhe.ibm.com/systems/support/warranty/envnotices/
environmental_notices_and_user_guide.pdf), Z125-5823
To view a PDF file, you need Adobe Acrobat Reader, which can be downloaded for
free from the Adobe (www.adobe.com/products/acrobat/readstep.html).
Safety and environmental notices
xiii
xiv
IBM XIV Planning Guide
About this guide
This document defines preinstallation requirements for IBM XIV Storage Systems.
It is important to ensure that you meet all requirements to guarantee a fast and
reliable installation.
If you cannot meet any of the installation requirements explained in this document,
notify your IBM representative to devise alternative solutions.
Who should use this guide
This publication is for personnel that are involved in planning. Such personnel
include IT facilities managers, individuals responsible for power, cooling, wiring,
network, and general site environmental planning and setup.
Conventions used in this guide
These notices are used to highlight key information.
Note: These notices provide important tips, guidance, or advice.
Important: These notices provide information or advice that might help you avoid
inconvenient or difficult situations.
Attention: These notices indicate possible damage to programs, devices, or data.
An attention notice appears before the instruction or situation in which damage
can occur.
CAUTION:
These notices indicate a situation that is potentially hazardous to people because
of some existing condition or where a potentially dangerous situation might
develop because of some unsafe practice.
DANGER
These notices indicate a situation that is potentially lethal or extremely
hazardous to people. For example, after a computer side panel is removed,
exposed high-voltage wires might be lethal.
Publications and related information
Product manuals, other IBM publications, and websites contain information that
relates to the IBM XIV Storage System.
To view a PDF file, you need Adobe Acrobat Reader, which can be downloaded for
free from the Adobe (www.adobe.com/products/acrobat/readstep.html) website.
Information centers
From the IBM XIV Storage System Information Center (publib.boulder.ibm.com/
infocenter/ibmxiv/r2/index.jsp), you can browse all product documentation.
© Copyright IBM Corp. 2008, 2011
xv
Publications
Information that is available in the information center is also available in a set of
publications, in PDF format.
IBM XIV Storage System
v
IBM XIV Storage System Product Overview (publib.boulder.ibm.com/
infocenter/ibmxiv/r2/topic/com.ibm.help.xiv.doc/docs/GA32-079101.pdf)
This document contains an overview of the IBM XIV Storage System
hardware and software.
v
IBM XIV Storage System Planning Guide (publib.boulder.ibm.com/
infocenter/ibmxiv/r2/topic/com.ibm.help.xiv.doc/docs/GA32-077003.pdf)
This document defines preinstallation requirements for IBM XIV Storage
Systems. It is important to ensure that you meet all requirements to
guarantee a fast and reliable installation.
v IBM XIV Storage System Host Attachment Guides
These documents provide information about attaching host systems to
the IBM XIV Storage System:
xvi
IBM XIV Planning Guide
–
Host System Attachment Guide for AIX (publib.boulder.ibm.com/
infocenter/ibmxiv/r2/topic/com.ibm.help.xiv.doc/docs/hag_1_5_x/
GA32-0643-06.pdf)
–
Host System Attachment Guide for HP-UX
(publib.boulder.ibm.com/infocenter/ibmxiv/r2/topic/
com.ibm.help.xiv.doc/docs/hag_1_5_x/GA32-0645-02.pdf)
–
Host System Attachment Guide for Linux (publib.boulder.ibm.com/
infocenter/ibmxiv/r2/topic/com.ibm.help.xiv.doc/docs/hag_1_5_x/
GA32-0647-02.pdf)
–
Host System Attachment Guide for Solaris
(publib.boulder.ibm.com/infocenter/ibmxiv/r2/topic/
com.ibm.help.xiv.doc/docs/hag_1_5_x/GA32-0649-02.pdf)
–
Host System Attachment Guide for Windows
(publib.boulder.ibm.com/infocenter/ibmxiv/r2/topic/
com.ibm.help.xiv.doc/docs/hag_1_5_x/GA32-0652-03.pdf)
v
IBM XIV Storage System XCLI Reference Guide
(publib.boulder.ibm.com/infocenter/ibmxiv/r2/topic/
com.ibm.help.xiv.doc/docs/GC27-2213-07.pdf), GC27-2213
This document describes the IBM XIV command-line interface (XCLI)
system and utility commands used to manage and maintain the XIV
system, including the command syntax, parameter descriptions, output
descriptions, and examples.
v
IBM XIV Storage System XCLI User Manual
(publib.boulder.ibm.com/infocenter/ibmxiv/r2/topic/
com.ibm.help.xiv.doc/docs/GA32-0638-03.pdf), GA32-0638
This document describes how to use the IBM XIV command-line
interface (XCLI) to run XIV system and utility commands.
VSS Provider - Xprov
v
IBM XIV Storage System VSS Provider - Xprov Release Notes
(publib.boulder.ibm.com/infocenter/ibmxiv/r2/topic/
com.ibm.help.xiv.doc/docs/xProv_2_2_3.pdf)
This document describes the supported environment, new features,
known issues, and installation information.
Remote Mirroring for VCS Cluster
v
IBM XIV Storage System Remote Mirroring for VCS Installation Guide
(publib.boulder.ibm.com/infocenter/ibmxiv/r2/topic/
com.ibm.help.xiv.doc/docs/
IBM_XIV_Remote_Mirroring_Agent_for_VCS_2.1.0_Installation_Guide.pdf)
This guide describes how to install and configure the VERITAS Cluster
Server (VCS) enterprise agent for IBM XIV Remote Mirroring.
v
IBM XIV Storage System Remote Mirroring for VCS Release Notes for
Windows (publib.boulder.ibm.com/infocenter/ibmxiv/r2/topic/
com.ibm.help.xiv.doc/docs/
IBM_XIV_Remote_Mirroring_Agent_for_VCS_2.1.0_Release_Notes_for_Windows.pdf)
This document describes the supported environment, new features, fixes,
and known issues.
v
IBM XIV Storage System Remote Mirroring for VCS Release Notes for
Solaris (publib.boulder.ibm.com/infocenter/ibmxiv/r2/topic/
com.ibm.help.xiv.doc/docs/
IBM_XIV_Remote_Mirroring_Agent_for_VCS_2.1.0_Release_Notes_for_Solaris.pdf)
This document describes the supported environment, new features, fixes,
and known issues.
MPIO Management Console
v
IBM XIV Storage System MPIO Management Console User's Guide
(publib.boulder.ibm.com/infocenter/ibmxiv/r2/topic/
com.ibm.help.xiv.doc/docs/GA32-0795.pdf), GA32-0746
This guide discusses the IBM XIV MPIO Management Console
application, which provides monitoring and management capabilities to
the multipath subsystems of the IBM XIV Storage System.
Remote Support Proxy
v
IBM XIV Storage System Remote Support Proxy Installation and User's
Guide (publib.boulder.ibm.com/infocenter/ibmxiv/r2/topic/
com.ibm.help.xiv.doc/docs/GA32-0795.pdf), GA32-0795
This guide describes how to install, configure, and use the IBM XIV
Storage System Remote Support Proxy to connect an XIV system to the
XIV Remote Support Center.
Management Console for VMware vCenter
v
IBM XIV Storage System Management Console for VMware vCenter
User's Guide (publib.boulder.ibm.com/infocenter/ibmxiv/r2/topic/
com.ibm.help.xiv.doc/docs/GA32-0820-01.pdf), GA32-0820
About this guide
xvii
This guide provides installation and configuration instructions for the
IBM XIV Management Console for VMware vCenter.
IBM Redbooks publications and technical papers
Various IBM Redbooks® publications, Redpapers, and white papers are available
for the IBM XIV Storage System. For additional papers, see the IBM XIV Storage
System (www.ibm.com/systems/storage/disk/xiv/) website.
v
IBM XIV Storage System: Architecture, Implementation, and Usage
(www.redbooks.ibm.com/abstracts/sg247659.html?Open&cm_sp=MTE10970)
This Redbooks publication describes the concepts, architecture, and
implementation of the XIV system, which is designed to be a scalable enterprise
storage system based upon a grid array of hardware components.
v
IBM XIV Storage System with the Virtual I/O Server and IBM i
(www.redbooks.ibm.com/abstracts/redp4598.html?Open&cm_sp=MTE11087)
This paper discusses and explains how you can connect the XIV system to the
IBM i operating system through the Virtual I/O Server (VIOS). A connection
through the VIOS is especially useful for IT centers that have many small IBM i
partitions. When using the VIOS, the fibre-channel host adapters can be installed
in the VIOS and shared by many IBM i clients using virtual connectivity to the
VIOS.
v
Performance Reinvented (ftp://service.boulder.ibm.com/storage/disk/xiv/
ibm_xiv_performance_paper.pdf)
This white paper describes how the XIV system provides a solution to today's
performance requirements.
v
Reliability Reinvented (ftp://service.boulder.ibm.com/storage/disk/xiv/
ibm_xiv_reliability_paper.pdf)
This white paper describes how the XIV architecture delivers a new standard of
reliability and availability for enterprise-class storage systems.
v
Snapshot Reinvented (ftp://service.boulder.ibm.com/storage/disk/xiv/
ibm_xiv_snapshots_paper.pdf)
This white paper describes the XIV snapshot architecture and explains its
underlying advantages in terms of performance, ease of use, flexibility and
reliability. It also describes how these advantages are achieved by harnessing the
power afforded by the unique grid architecture.
v
Thin Provisioning Reinvented (ftp://service.boulder.ibm.com/storage/disk/
xiv/ibm_xiv_thin_provisioning_paper.pdf)
This white paper explores the benefits of thin provisioning, the XIV approach to
implementing it, and other XIV capabilities that ease management and increase
return on investment for IT managers and storage administrators.
Related websites
View these websites to get more information about the XIV system.
v
xviii
IBM XIV Storage System (www.ibm.com/systems/storage/disk/xiv/)
Use this website to learn about the XIV system, including features and hardware
summary. This website also has links to white papers, Redbooks publications,
and product documentation.
IBM XIV Planning Guide
v
IBM Support Portal (www.ibm.com/storage/support)
Use this website to obtain downloadable files, links to submit and track
problems, and support phone numbers and contacts.
v
IBM Systems Storage forum (www.ibm.com/developerworks/forums/
forum.jspa?forumID=846)
Use this forum to share ideas with knowledgeable experts and discover how the
latest IBM storage solutions can address your business challenges. Forum topics
include storage management, storage virtualization, business continuity,
infrastructure simplification, disk storage systems, and storage software products
and solutions.
Getting information, help, and service
If you need help, service, technical assistance, or just want more information about
IBM products, you can find a variety of sources to assist you. You can view the
following websites to get information about IBM products and services and to find
the latest technical information and support.
v IBM home page (ibm.com®)
v IBM Support Portal (www.ibm.com/storage/support)
v IBM Directory of Worldwide Contacts (www.ibm.com/planetwide)
Ordering publications
The IBM Publications Center is a worldwide central repository for IBM product
publications and marketing material.
The IBM Publications Center (www.ibm.com/shop/publications/order/) offers
customized search functions to help you find the publications that you need. Some
publications are available for you to view or download at no charge. You can also
order publications. The publications center displays prices in your local currency.
Sending your comments
Your feedback is important in helping to provide the most accurate and highest
quality information.
Procedure
To submit any comments about this book or any other IBM XIV Storage System
documentation:
v Go to the feedback form (publib.boulder.ibm.com/infocenter/ibmxiv/r2/topic/
com.ibm.xiv.doc/icfeedback.htm) in the IBM XIV Storage System information
center. You can use this form to enter and submit comments.
v Send your comments by email to [email protected]. Be sure to include the
following information:
–
–
–
–
Exact publication title and version
Publication form number (for example, GA32-0770-00)
Page, table, or illustration numbers that you are commenting on
A detailed description of any information that should be changed
About this guide
xix
xx
IBM XIV Planning Guide
Summary of changes
Use this information to learn about new features and enhancements in this guide.
The following list provides the current technical changes and enhancements to the
IBM XIV Storage System as of January 13, 2011.
v Updated line cord and automatic transfer switch descriptions (see “Line cords”
on page 11).
v Added the IBM contact and location fields to the Contact information worksheet
(see “Contact information worksheets” on page 46).
The following list provides the current technical changes and enhancements to the
IBM XIV Storage System as of December 17, 2010.
v Added information about the new radio frequency identification device (RFID)
option (feature code 0203) that can be used to track equipment in your data
center (see “Radio frequency identification device option” on page 31).
v Added the xiv_planning_worksheets.ods file that you can use to fill out the site
checklist and installation worksheets (see Chapter 9, “Worksheets and
checklists,” on page 41). This information must be sent to the IBM service
representative before installation can be performed.
v Made the following corrections and clarification in this guide:
– Removed the management port connection table from the remote support
worksheet (see “Remote support worksheets” on page 45).
– Clarified that an IBM service representative is required to recover an XIV
system that was turned off using a room EPO switch (see “Emergency power
off considerations” on page 9).
The following list provides the current technical changes and enhancements to the
IBM XIV Storage System as of September 9, 2010.
v Added support for a new active-active, three-phase, 30A automatic transfer
switch (ATS) for United States, Canada, Latin America, and Asia/Pacific (“Line
cords” on page 11)
v Added support for a new three phase, 30A line cord for non-EMEA and AP,
with feature code 9824 (see “Line cords” on page 11)
v Removed information about single-phase, 30A line cords and Chicago-specifc
line cords, including feature codes 9812, 9814, 9815, 9817, 9818, 9819, 9821 and
9823 (see “Line cords” on page 11). These feature codes are no longer orderable
in new XIV system.
v Removed information about installing an XIV system with a four-line-cord
configuration (see “Power sources” on page 10). This configuration requires
feature cords 9814, 9815, 9817, 9818, or 9819, which are no longer orderable in
new XIV system.
v Added information about the XIV Remote Support Proxy, which can be used to
facilitate the connection to IBM when the XIV system does not have direct access
to the Internet, for example, due to firewall (see “Remote access through the XIV
Remote Support Center” on page 33)
v Made the following corrections and clarification in this guide:
© Copyright IBM Corp. 2008, 2011
xxi
– Clarified that the line cord that gets energized first becomes the primary feed.
You can use this characteristic to manually balance the power load among
several different XIV system racks (see “Power sources” on page 10).
– Corrected the information about who to contact to discuss considerations if
you chose to use the four 30 A single-phase configuration. The correct contact
is IBM XIV technical sales or a technical advisor (see “Power sources” on
page 10).
– Corrected the maximum transmission unit value. The maximum MTU is 4500
bytes (see “iSCSI network configuration” on page 28).
– Corrected the IP address used for remote support using a broadband
connection. The correct IP address is 195.110.41.141 (see “Remote access by
broadband connection” on page 35).
– Corrected the IP address used for remote support through the XIV Remote
Support Center (see “Remote access through the XIV Remote Support Center”
on page 33).
– Added detailed description of each port in the patch panel (see “Network
connections” on page 6).
– Clarified that host systems must have the host attachment kit installed (see
“Network connections” on page 6).
– Clarified that a maximum of 256 host ports can be concurrently logged in to
each interface module (see “Network connections” on page 6 and “Rack
configurations” on page 5).
xxii
IBM XIV Planning Guide
Chapter 1. Overview
This planning information defines preinstallation requirements for the IBM XIV
Storage System model A14. It is important to ensure that you meet all
requirements to help achieve a fast and reliable installation.
Table 2 lists the machine types that are available for IBM XIV Storage System.
Table 2. Available hardware and warranty periods
Machine type
Warranty
2810
1-year warranty
2812
3-year warranty
Good planning is essential for the successful setup and use of your XIV system. It
ensures that you have everything you need and that you have met all the
prerequisites for the XIV system. It minimizes errors and helps installation go
faster. Use this planning information to place the XIV system, plan power and
environmental needs, and prepare for unique configurations based on how you
plan to use the XIV system.
Several checklists and worksheets are provided. Use the checklists to prepare the
site. Use the worksheets to record information that is needed by IBM installation
planning representative (IPR) or an IBM service representative to install and
configure the XIV system.
Attention: Customers must prepare their environments to handle the XIV system
based on this planning information with assistance from an IBM installation
planning representative (IPR) or an IBM service representative. The final
installation site within the computer room must be prepared before the equipment
is delivered. If this is not possible at the time of delivery, customers must make
arrangements to have the professional movers return to finish the transportation at
a later date. Only professional movers can transport the equipment. The
IBM-authorized service provider performs only minimal frame repositioning within
the computer room, as needed, to perform required service actions. Customers are
also responsible for using professional movers in the case of equipment relocation
or disposal.
This planning information supports systems shipped with dual-processor interface
modules (feature code 1101). This feature is available on racks ordered after August
2009. XIV systems shipped with the interface modules (feature code 1100) that
were ordered August 2009 or earlier differ slightly in weight, sound output, power
consumption, and depth of the rack. If you are relocating or planning installation
of a system ordered with feature code 1100, see Chapter 10, “Specifications
(pre-August 2009 racks),” on page 51.
If you cannot meet any of the installation requirements, notify your IBM service
representative to devise alternative solutions.
© Copyright IBM Corp. 2008, 2011
1
2
IBM XIV Planning Guide
Chapter 2. Rack configurations
Multiple rack configurations are supported, from a minimum of six modules to a
maximum of 15 modules. A rack that contains 6 or 9 - 14 modules is considered a
partially populated system, and a rack with 15 modules is considered a fully
populated system.
Rack components
This information lists the components that are supplied with fully populated and
partially populated racks for model A14.
The following components are supplied with all rack configurations:
v Three to nine data modules
v Three or six interface modules
v Three uninterruptible power supplies
v Two Ethernet switches
v One Ethernet switch redundant power supply
v One maintenance module
v One automatic transfer switch
v One modem
v Fibre Channel ports
v iSCSI ports (not supplied in six-module configurations)
v Complete set of internal cabling
IBM XIV Storage System supports racks that contain a total of six or nine to fifteen
modules. Seven-module and eight-module configurations are not supported.
Each module contains twelve 1 TB or 2 TB Serial Advanced Technology
Attachment (SATA) disk drive moduless (DDMs).
Important: You can order an XIV system with either 1 TB or 2 TB disk drives. You
cannot order an XIV system with a mix of both 1 TB and 2 TB disk drives.
Partially populated configurations have the same power, floor planning, hardware,
software, and cabling configurations as fully populated systems. In other words,
partially populated racks are identical to fully populated racks, except that they
have fewer modules and therefore less storage capacity.
For safety reasons, partially populated racks are always populated from the bottom
towards the top.
Fully populated rack (15 modules)
A fully populated rack contains nine data modules and six interface modules for a
total of 15 modules and 180 DDMs. This translates into a total usable capacity of
79 TB (180 TB raw) for 1 TB disk drives or total usable capacity of 161 TB (360 TB
raw) for 2 TB disk drives.
Figure 1 on page 4 shows the front and rear views of a fully populated XIV
system.
© Copyright IBM Corp. 2008, 2011
3
Figure 1. Fully populated XIV system model A14 rack
Minimally populated rack (6 modules)
A minimally populated rack contains three data modules and three interface
modules for a total of six modules and 72 DDMs. This translates into a total usable
capacity of 27 TB (72 TB raw) for 1 TB disk drives or total usable capacity of 55 TB
(144 TB raw) or 2 TB disk drives.
Figure 2 on page 5 shows the front and rear views of a minimally populated XIV
system.
4
IBM XIV Planning Guide
Figure 2. Partially populated XIV system model A14 rack
Rack configurations
This information provides a comparison of fully and partially populated rack
configurations for model A14.
Table 3 provides a comparative summary of the modules in fully populated and
partially populated racks. For usable capacity, the decimal is rounded down.
Note: Seven-module and eight-module configurations are not supported.
Table 3. Rack configurations comparison
Number of
Number of
data modules disk drives
Usable
capacity for
1 TB disk
drives (TB)
Usable
capacity for
2 TB disk
drives (TB)
3
3
72
27
55
9
6
3
108
43
87
10
6
4
120
50
102
11
6
5
132
54
111
12
6
6
144
61
125
13
6
7
156
66
134
14
6
8
168
73
149
Total
modules
Number of
interface
modules
6
Chapter 2. Rack configurations
5
Table 3. Rack configurations comparison (continued)
Total
modules
Number of
interface
modules
15
6
Number of
Number of
data modules disk drives
Usable
capacity for
1 TB disk
drives (TB)
Usable
capacity for
2 TB disk
drives (TB)
9
79
161
180
Table 4 lists the number of iSCSI and Fibre Channel ports per rack and identifies
the interface modules that have Fibre Channel and iSCSI ports.
Table 4. Fibre Channel and iSCSI ports on interface modules
Total
modules
Number of
interface
modules
Modules
with iSCSI
ports
Modules
with fibre
Number of
channel ports iSCSI ports
Number of
fibre channel
ports
6
3
None
4, 5
0
8
(See Notes 1,
2 and 3)
9
6
7, 8
4, 5, 7, 8
4
16
(See Notes 1,
2 and 3)
10
6
7, 8
4, 5, 7, 8
4
16
(See Notes 1,
2 and 3)
11
6
7, 8, 9
4, 5, 7, 8, 9
6
20
(See Note 1)
12
6
7, 8, 9
4, 5, 7, 8, 9
6
20
(See Note 1)
13
6
7, 8, 9
4, 5, 6, 7, 8, 9
6
24
14
6
7, 8, 9
4, 5, 6, 7, 8, 9
6
24
15
6
7, 8, 9
4, 5, 6, 7, 8, 9
6
24
Notes:
1. Fibre Channel ports on module 6 are not active in configurations of less than 13
modules.
2. Fibre Channel ports on module 9 are not active in configurations of less than 11
modules.
3. iSCSI ports on module 9 are not active in configurations of less than 11 modules.
4. A maximum of 256 host ports can be concurrently logged in to each interface module.
Network connections
This information describes the patch panel, which is used for network connectivity.
Table 5 on page 7 describes the ports and connections available in the patch panel.
A simplified diagram of the path panel is shown on the left.
Important: The Ethernet port integrated into this product is not intended to be
connected directly or indirectly, by any means whatsoever, to interfaces of public
telecommunications networks.
6
IBM XIV Planning Guide
Table 5. Patch panel connections
Patch panel
Fibre Channel
Module 9
Patch panel port
Description
Host (data) connections
Host systems are connected to the XIV system using Fibre
Channel or iSCSI connections through the patch panel. The
patch panel in turn is connected to the six interface modules (in
a fully populated rack with 15 modules)
2 4
1 3
Module 8
2 4
1 3
For a six-module partially populated configuration:
v There are eight Fibre Channel ports located on the three
interface modules.
v Only interface modules 4 and 5 can be used to connect to
external hosts.
v iSCSI connections are not available.
Module 7
2 4
1 3
Module 6
2 4
Note: Always employ multipathing for data connections. If
multipathing is not used, or there are problems in the customer
environment on one path in the connection, a host connection
error is shown if an interface module fails.
1 3
Module 5
2 4
1 3
Module 4
In configurations with less than 11 modules, Fibre Channel and
iSCSI interface ports are not enabled on module 9. In
configurations with less than 13 modules, Fibre Channel
interface ports are not enabled on module 6.
2 4
1 3
ISCI
Module 9
1
A maximum of 256 host ports can be concurrently logged in to
each interface module.
Important: Host systems must have the host attachment kit
installed.
2
Module 8
1
2
Management port
These three redundant ports are available to perform system
management. These ports are connected through modules 4, 5,
and 6.
Note: Use all three connections for redundancy. If customers use
only one path and the module for that connection goes down,
the ability to manage the XIV system is lost.
VPN port (remote support)
These two ports on the patch panel are used for network
connection for remote support. These virtual private network
(VPN) ports connect to modules 6 and 4.
Note: To avoid losing remote support if one of the modules
fails, connect to both VPN ports.
Laptop port
These two ports on the patch panel are used to connect the XIV
system directly to a notebook computer on which the GUI and
XCLI are installed.
Important: Use the laptop ports only for direct
notebook-computer connections. Do not connect the laptop ports
to the network. A Dynamic Host Configuration Protocol (DHCP)
server is implemented over this port, and a connection to the
network might cause incorrect IP address assignments to the
host systems.
Module 7
1
2
Management
Module 6
1
Module 5
1
Module 4
1
VPN
Module 6
1
Module 4
1
Laptop
Module 5
1
Module 4
1
Maintenance
Module
The upper laptop port is connected to module 5, and the lower
port is connected to module 4. If module 5 has failed or is being
serviced, use the module 4 port; likewise, if module 4 has failed
or is being serviced, use the module 5 port.
Important: The laptop port must be used only by IBM service
and support representatives. It is not intended for customer use.
1
Reserved
Modem
1
xiv10023
1
Maintenance module port
This port connects to the maintenance module.
Modem port
This port connects to a modem for remote support.
Chapter 2. Rack configurations
7
8
IBM XIV Planning Guide
Chapter 3. AC power requirements
This information describes the ac power requirements for machine types 2810 and
2812, including information about power configuration, power consumption, and
power cabling scheme.
Power configuration
The IBM XIV Storage System contains three uninterruptible power supplies and
redundant power cords that maintain power to the XIV system in the event of an
ac power loss.
The three internal uninterruptible power supplies in the XIV system appear to the
central uninterruptible power supply system in the main data center as standard
modern storage-system power supplies. The XIV system does not impose any
harmful characteristics to the central uninterruptible power supply in the main
data center.
The XIV system has redundant power cords. For dual-power-cord options, you
must supply power from two independent sources of electricity. Consult an IBM
service representative to discuss power source options for the four power cord
solution.
Note: Removing all ac power from the XIV system causes an emergency
shutdown. All modified data is then saved to disks, and the XIV system turns off
within 5 minutes.
Emergency power off considerations
The IBM XIV Storage System machine types 2810 and 2812 do not have an
emergency power off (EPO) switch; however, you can connect the XIV system to a
room EPO switch.
Note: National or local building, electrical, fire prevention, safety and/or other
laws or regulations may address or control the manner in which information
technology equipment is installed within certain facilities and environments. The
application of those laws or regulations may depend on considerations of factors
beyond the nature or design of the equipment to be installed. It is a customer
responsibility to interpret and identify any laws or regulations applicable to the
installation of information technology in its environment and to inform IBM, IBM
Business Partners or their designated installers of any actions not identified in this
planning guide that are necessary to install information technology equipment in
the customer's facilities in accordance with such applicable laws or regulations.
A room EPO switch can be powered by the XIV system uninterruptible power
supplies for use with non-powered switch circuit breakers. The EPO circuit in the
uninterruptible power supplies is considered a Class 2 circuit (UL, CSA standards)
and a safety extra-low voltage (SELV) circuit (IEC standard). Contact your IBM
service representative for more information about connecting to a room EPO
switch.
© Copyright IBM Corp. 2008, 2011
9
Attention: Powering off the XIV system using a room EPO switch results in data
loss and possible loss of configuration. An IBM service representative is required to
recover an XIV system that was turned off using a room EPO switch. If the XIV
system loses ac power but is not powered off using an EPO circuit, data and
configuration are preserved.
Power sources
Several ac power source configurations are available.
v Two 60 A, 200-240 V ac, single-phase, two-pole, line-line ground female
receptacles, each connected to a different power source
v Two 30 A, 200-240 V ac, three-phase receptacles, each connected to a different
power source
v Two 60 A, 200-240 V ac, three-phase receptacles, each connected to a different
power source
The IBM XIV Storage System is protected by an uninterruptible power supply for
internal use; however, you can reduce the risk of a power outage by connecting the
system to an external uninterruptible power supply, a backup generator, or both.
Provided that both power feeds into the XIV system racks have voltages within
operational tolerance, the feed that gets energized first becomes the primary feed.
You can use this characteristic of the XIV system rack to manually balance the
power load among several XIV system racks. In case of a power feed failure, the
automatic transfer switch (ATS) switches the power load to the remaining feed.
When power is resumed, you must repeat the manual balancing operation.
If the three-phase, 30A ATS for non-EMEA (feature code 9894) is installed and both
power feeds into the XIV system have voltages within the operational tolerance,
the power load is shared across both power feeds. In the case of a power-feed
failure, the ATS switches the full power load to the remaining feed.
Input voltages and frequencies
This information lists the voltages or frequencies that are accepted by the IBM XIV
Storage System.
Table 6 provides the voltages and frequencies accepted by the IBM XIV Storage
System.
Table 6. Input voltages and frequencies
10
Characteristics
Voltage or frequency
Nominal input voltages
200, 208, 220, or 240 V ac
Maximum input current
30 A or 60 A
Minimum input voltage
180 V ac
Maximum input voltage
264 V ac
Maximum ground-leakage current
50 mA
Steady-state input frequencies
50±3 Hz or 60±3 Hz
Power line disturbance (PLD) input
frequencies
50±3 Hz or 60±3 Hz
IBM XIV Planning Guide
Line cords
The IBM XIV Storage System is available in multiple line cord configurations. The
automatic transfer switch (ATS) is chosen based on the line cords selected.
Attention: The regional designations are general. The ATS assigned to the
regional designation might not be accurate for your country. If the input voltage
for the country uses a wye circuit, use the appropriate ATS and line cords for
EMEA (Europe, Middle East and Africa) and Asia/Pacific. If input voltage for the
country uses a delta circuit, use the appropriate ATS and line cords for United
States, Canada, Latin America.
Feature codes
The following table provides feature codes and descriptions for each available ATS.
It also lists the feature codes for each of the line cords that are associated with that
specific ATS.
Table 7. Automatic transfer switches
Automatic
transfer
switch feature
code
Description
Feature codes for associated line
cords
9890
ATS for worldwide use;
single-phase, 60 A
9811
9813
9891
ATS for United States, Canada, Latin 9820
America, and Japan; three-phase,
60 A, delta
9892
ATS for EMEA and Asia/Pacific
(except Japan); three-phase, 30 A,
wye
9894
ATS for United States, Canada, Latin 9824
America, and Japan; three-phase,
30 A, delta
9822
The following table provides the feature codes and description details for each line
cord.
Table 8. Line cords
Line
cord
feature
code
ATS
feature
code
Description
9811
9890
9813
9820
Connector
(See Note 1.)
Inline
Wall receptacle receptacle (See
(See Note 1.)
Note 1.)
Line cord for United States, Canada, Latin
America, and Japan; single-phase, 60 A, two
wires + ground with plug
Hubbell
HBL360P6V04
Hubbell
HBL360R6W
9890
Line cord for EMEA and Asia/Pacific (except
Japan); single-phase, 60 A, two wires +
ground, hard wired
Hard wired or Not applicable
uses
client-provided
connector
Not applicable
9891
Line cord for United States, Canada, Latin
America, and Japan; three-phase, 60 A, three
wires + ground with plug
Hubbell
HBL460P9V05
Hubbell
HBL460C9W
Hubbell
HBL460R9W
Hubbell
HBL360C6W
Chapter 3. AC power requirements
11
Table 8. Line cords (continued)
Line
cord
feature
code
ATS
feature
code
Description
9822
9892
Line cord for EMEA and Asia/Pacific (except
Japan); three-phase, 30 A, three wires +
neutral + ground, hard wired
Hard wired or Not applicable
uses
client-provided
connector
Not applicable
9824
9894
Line cord for United States, Canada, Latin
America, and Japan; three phase, 30A, three
wires + ground with plug
Hubbell
HBL430P9V04
Hubbell
HBL430C9W
Connector
(See Note 1.)
Inline
Wall receptacle receptacle (See
(See Note 1.)
Note 1.)
Hubbell
HBL430R9W
Note: Line cords are provided with the connector part numbers shown. Receptacle part numbers shown are
recommended. Although equivalent receptacles can be used, it is the responsibility of the customer to verify
compatibility.
Line cord considerations
The following information provides details to consider regarding line cords for
IBM XIV Storage Systems:
v Line cords are 250 V/60 A or 250 V/30 A rated. Single-phase line cords have
two poles and three wires. Three-phase line cords have three poles and four
wires, or four poles and five wires. Plugs and receptacles for feature codes 9811
and 9820 are IEC309-compliant.
v Bulk wire conductor sizes for line-cord feature codes are:
– 9811 and 9820: 6 AWG
– 9813: 10 mm2
– 9822: 6mm2
– 9824: 10 AWG
v The line cords extend 4.1 m (13 ft 4 in.) when exiting from the top of the frame
and 4.3 m (14 ft) when exiting from the bottom of the frame.
v Some feature codes have specific wall circuit-breaker requirements:
– Single-phase installations (200 V - 240 V) with ATS feature code 9890 and
two line cords require wall circuit breakers that have a rating of 60 A to
63 A.
Attention: Do not exceed the wire rating of the facility.
– Three-phase delta installations (200 V - 240 V) with ATS feature code 9891
require wall circuit breakers that have a rating of 50 A to 60 A. Do not
exceed the wire rating of the facility.
– Three-phase wye installations (220 V - 240 V) with ATS feature code 9892
require wall circuit breakers that have a rating of 30 A to 32 A. Do not
exceed the wire rating of the facility.
– Three-phase delta installations (200 V - 240 V) with ATS feature code 9894
require wall circuit breakers that have a rating of 30 A. Do not exceed the
wire rating of the facility.
Power consumption
This information describes the power consumption for partial and full rack
configurations.
12
IBM XIV Planning Guide
Table 9 provides a complete power consumption listing for supported rack
configurations for both 1 TB and 2 TB disk drives.
Table 9. Power consumption for partial and full rack configurations
Rack
configuration
Number of
modules
(See Note 1.)
Idle kVA for
1 TB disk drives
(Volt-Amps/1000)
High
performance kVA
for 1 TB disk
Idle kVA for
drives
2 TB disk drives
(Volt-Amps/1000) (Volt-Amps/1000)
High
performance kVA
for 2 TB disk
drives
(Volt-Amps/1000)
Full
15
7.2
8.4
6.2
7.1
Partial
(See Note 2.)
14
6.7
7.8
5.9
6.6
13
6.2
7.2
5.5
6.2
12
5.7
6.7
5.1
5.8
11
5.2
6.1
4.7
5.4
10
4.7
5.5
4.4
4.9
9
4.2
5.0
4.0
4.5
6
2.9
3.4
2.8
3.1
Notes:
1. Seven-module and eight-module configurations are not supported.
2. The power consumption for partial-rack configurations is the typical value and is provided only for reference
purposes. To support concurrent capacity upgrades, the installation site must provide sufficient power capacity
to support high performance on a full rack configuration of 15 modules.
Distance from power source area
This information describes data that you must provide to your IBM service
representative about the distance from the power source and the cabling scheme.
The IBM XIV Storage System supports both over-head and under-floor cabling
configurations.
To prepare the power cords, you must provide your IBM service representative
with the following information before the installation:
v The distance of the rack from the power receptacles.
v The ceiling or floor power-cabling scheme.
Chapter 3. AC power requirements
13
14
IBM XIV Planning Guide
Chapter 4. Physical requirements
This information describes physical requirements for installing the IBM XIV
Storage System.
Cooling and environmental considerations
This information provides considerations for cooling, air circulation and flow, and
the operating environment.
Cooling requirements
Cooling (thermal dissipation) requirements are shown in Table 10.
Table 10. Thermal dissipation for partial and full rack configurations
Rack
configuration
Number of modules
(See Note 1.)
kBTU per hour for
1 TB disk drives
kBTU per hour for
2 TB disk drives
Full
15
28.5
24.1
Partial
(See Note 2.)
14
26.6
22.6
13
24.7
21.2
12
22.8
19.7
11
20.8
18.3
10
18.9
16.9
9
17.0
15.4
6
11.7
10.6
Notes:
1. Seven-module and eight-module configurations are not supported.
2. The thermal dissipation for partial-rack configurations is the typical value and is
provided only for reference purposes. To support concurrent capacity upgrades, the site
must provide cooling arrangements to support a full-rack configuration.
Airflow
Airflow requirements are shown in Table 11.
Table 11. Airflow requirements for partial and full rack configurations
Rack configuration
Number of modules
(See Note 1.)
Cubic feet per
minute (CFM) for
1 TB disk drives
(See Note 3.)
Full
15
810
© Copyright IBM Corp. 2008, 2011
Cubic feet per
minute (CFM) for
2 TB disk drives
(See Note 3.)
690
15
Table 11. Airflow requirements for partial and full rack configurations (continued)
Rack configuration
Number of modules
(See Note 1.)
Cubic feet per
minute (CFM) for
1 TB disk drives
(See Note 3.)
Cubic feet per
minute (CFM) for
2 TB disk drives
(See Note 3.)
Partial (See Note 2.)
14
760
640
13
700
600
12
650
560
11
590
520
10
530
480
9
490
440
6
330
300
Notes:
1. Seven-module and eight-module configurations are not supported.
2. The airflow for partial-rack configurations is the typical value and is provided only for
reference purposes. To support concurrent capacity upgrades, the site must provide
sufficient airflow space to support a full-rack configuration.
3. The airflow values assume a maximum inlet air temperature of 25°C (77°F).
Air circulation
Ensure that the following air circulation requirements are met:
v Cold air is provided from the front of the rack.
v Hot air is exhausted from the back of the rack.
Operating environment
Attention: Do not locate this system in an environment that is dusty or contains
corrosive gases or metallic shavings such as zinc whiskers. See “Contamination
information” for more information.
Ensure that the following air operating environment requirements are met:
v Temperature: 10 - 35° C (50 - 95° F)
v
v
v
v
Relative humidity: 25% - 80%, non-condensing
Maximum wet bulb temperature: 23° C (73.4° F)
Maximum operating altitude: 2133 m (7000 ft)
Acoustic output: Sound power, LwAu = 8.2 bels
Contamination information
You must consider the air quality and contamination levels at your installation site.
Airborne particulates (including metal flakes or particles) and reactive gases acting
alone or in combination with other environmental factors, such as humidity or
temperature, might pose a risk to the IBM XIV Storage System hardware. Risks
that are posed by the presence of excessive particulate levels or concentrations of
harmful gases include damage that might cause the XIV system to malfunction or
cease functioning altogether. This specification describes limits for particulates and
gases that are intended to avoid such damage. The limits must not be viewed or
used as definitive limits because numerous other factors, such as temperature or
16
IBM XIV Planning Guide
moisture content of the air, can influence the impact of particulates or
environmental corrosives and gaseous contaminant transfer.
In the absence of specific limits, implement practices that maintain particulate or
gas levels that are consistent with the protection of human health and safety. If
IBM determines that the levels of particulates or gases in your environment have
damaged the XIV system, IBM might require implementation of appropriate
remedial measures to mitigate such environmental contamination before providing
repair or replacement of the XIV system. Implementation of such remedial
measures is a customer responsibility.
The following criteria must be met:
Gaseous contamination
Severity level G1 as per ANSI/ISA 71.04-19851, which states that the
reactivity rate of copper coupons must be less than 300 Angstroms per
month (Å/month, ≈ 0.0039 µ g/cm2-hour weight gain)2. In addition, the
reactivity rate of silver coupons must be less than 300 Å/month (≈
0.0035 µ g/cm2-hour weight gain)3. The reactive monitoring of gaseous
corrosiveness must be conducted approximately 5 cm (2 in.) in front of the
rack on the air inlet side at one-quarter and three-quarter frame height off
the floor, or where the air velocity is much higher.
Particulate contamination
Data centers must meet the cleanliness level of ISO 14644-1 class 8. For
data centers without air-side economizers, the ISO 14644-1 class 8
cleanliness can be met by choosing one of the following filtration methods:
v The room air can be continuously filtered with MERV 8 filters.
v Air entering a data center can be filtered with MERV 11 or preferably
MERV 13 filters.
1.
2.
3.
4.
5.
For data centers with air-side economizers, the choice of filters to achieve
ISO class 8 cleanliness depends on the specific conditions present at that
data center. The deliquescent relative humidity of the particulate
contamination must be more than 60% RH4. Data centers must be free of
zinc whiskers5.
ANSI/ISA-71.04.1985. Environmental conditions for process measurement and control
systems: Airborne contaminants. Instrument Society of America, Research Triangle
Park, NC, 1985.
The derivation of the equivalence between the rate of copper corrosion product
thickness growth in Å/month and the rate of weight gain assumes that Cu2S
and Cu2O grow in equal proportions.
The derivation of the equivalence between the rate of silver corrosion product
thickness growth in Å/month and the rate of weight gain assumes that Ag2S is
the only corrosion product.
The deliquescent relative humidity of particulate contamination is the relative
humidity at which the dust absorbs enough water to become wet and promote
corrosion, ion migration, or both.
Surface debris is randomly collected from 10 areas of the data center on a
1.5 cm (0.6 in.) diameter disk of sticky, electrically conductive tape on a metal
stub. If examination of the sticky tape in a scanning electron microscope reveals
no zinc whiskers, the data center is considered free of zinc whiskers.
Chapter 4. Physical requirements
17
Physical space requirements
Use this information to learn about the physical space requirements for the IBM
XIV Software System model A14, including rack dimensions and clearance.
Depending upon shipment dates, racks are supplied with one of the following
front doors:
v Doors supplied with racks ordered with feature code 1100; see Chapter 10,
“Specifications (pre-August 2009 racks),” on page 51 for the dimensions of racks
ordered with feature code 1100.
v Doors supplied with racks ordered with feature code 1101 (door includes an IBM
logo illuminated by an LED); Dimensions for IBM XIV Software System ordered
with feature code 1101 are shown in Table 12.
Table 12. Rack dimensions and clearances
Metric (mm)
English (in.)
General dimensions
Height
1991
78.4
Width
600
23.6
Depth
1142
45.0
Clearances
Front door
1200
47.2
Back door
1000
39.4
Service and cooling
See Figure 3 on page 19 for detailed information.
Sides
You must adhere to the following space requirements around the sides of the
racks:
v You must place racks no closer than 450 mm (17.7 in.) to a wall.
v You can position racks alongside (next to) other racks.
v Because several rack designs are available from IBM and other vendors, space
between adjacent racks might be required to facilitate opening of the door for
service. You must determine the space requirement at the time of installation.
IBM service representatives must have enough space to open the front and rear
covers to service the unit, and must also be able to remove components and other
assemblies from the unit. See Figure 3 on page 19 for minimum service clearances.
18
IBM XIV Planning Guide
A 1200 mm (47.2 in.)
B 1142 mm (45.0 in.)
C 1000 mm (39.4 in.)
D 1500 mm (59.1 in.)
E 450 mm (17.7 in.)
F 600 mm (24.0 in.)
Figure 3. Top view of clearance requirements for service and cooling
Raised floor requirements
You can install the IBM XIV Storage System on either a raised or non-raised floor.
Note: A raised floor provides both better cabling support and helps to ensure
more efficient cooling to the units.
When the system is placed on a raised floor with 60 cm × 60 cm (24 in. × 24 in.)
tiles, use the following guidelines as shown in Figure 4 on page 20:
v Position the system on two tiles, with the front of the system aligned with the
front tile.
v Make a 200 mm × 200 mm (8 in. × 8 in.) opening for cabling and electricity in
the back tile, as shown in Figure 4 on page 20.
Note: Place the opening under the system, centered on the back edge of the tile
along the rear of the rack.
v To allow for ventilation for airflow and support system cooling requirements,
have at least two tiles (and preferably more) in front of the system. These tiles
must have a minimum of 40% perforation.
Chapter 4. Physical requirements
19
A
Tile opening for cables
B
A
D
E
Front
System footprint
xiv10011
C
Ventilation tiles
(minimum 40% perforations)
A 600 mm (24.0 in.)
B 1142 mm (45.0 in.)
C 200 mm (8.0 in.)
D 200 mm (8.0 in.)
E 200 mm (8.0 in.)
Figure 4. Raised floor requirements
Floor weight-support requirements
You must ensure that the floor load rating can support the weight of the IBM XIV
Storage System.
Floor reinforcement must support a weight of 884 kg (1949 lb) on an area of
600 mm × 1092 mm (24 in. × 43 in.). These measurements are slightly less than
the footprint area of the system, due to the overhang of the door. To ensure that all
requirements are met, obtain the service of a qualified structural engineer to help
prepare the floor.
Note: The same floor loading requirements apply to a partially populated rack that
apply to a fully populated rack.
Important: If you do not know or are not certain about the floor load rating of the
installation site, you must check with the building engineer or another appropriate
person.
Physical network connection requirements
The environment must meet these physical network connectivity requirements.
The basic network requirements are:
v 50 µm (micrometer) multimode cables with LC connectors
v Cable requirements and cable positioning at the installation area are:
– Straight copper gigabit CAT5e-rated cables with RJ-45 connectors for iSCSI
and management
– Straight copper CAT5e-rated cables with RJ-45 connectors for connecting to a
virtual private network (VPN)
– A minimum length of 3 m (10 ft) of Fibre Channel and Ethernet cables that
are used for internal-cabinet cable wiring
For more details about network connectivity requirements, see Chapter 5,
“Network requirements,” on page 25.
20
IBM XIV Planning Guide
Delivery requirements
This information describes the standard delivery requirements and the
shipping-weight reduction option.
Standard delivery requirements
Ensure that your site meets the following standard delivery requirements:
v A clear and level path from the truck to the building entrance
v No steps from the truck to the installation site
v Delivery clearances, shown in Table 13
Table 13 shows the typical pallet dimensions. These delivery clearance
requirements are for all doors and elevators.
Table 13. Typical delivery clearance requirements
Metric measurement (mm)
English measurement (in.)
Height (See Note.)
2120
87.0
Width
1016
40.0
Depth
1321
52.0
Note: These measurements are for the typical height of the pallet. These measurements do
not include additional clearance needed to raise the pallet on a pallet jack for movement.
Notes:
1. Coordinate a technical survey with IBM service representatives to plan the
loading path from the truck to the server room.
2. If the height of the rack must be reduced for delivery to locations where
doorway heights are smaller than the delivery clearances, remove the rack from
the pallet and roll the rack on its castors only for a short distance. Removing
the rack from the pallet reduces the delivery height to 1991 mm (78.4 in.).
Important: The rack is more easily moved when on a pallet and the rack casters
might damage floors and carpets; therefore, roll the rack into position on its own
casters only when necessary.
Disassembled shipping for weight reduction
If your site does not meet the delivery clearances shown in Table 13, IBM offers a
disassembled shipping option (feature code 0200) that reduces the weight of the
shipment for easier moving of components. The rack shipping weight is reduced to
less than 300 kg by removing selected components that are shipped separately.
This option reduces weight loading on floors and elevators used for moving the
unit from the truck to the final position in the installation site. It also makes it
easier to maneuver the rack through areas that do not meet the minimum space
requirements. The IBM service representative installs the components that were
shipped separately during the storage unit installation.
Note: This option greatly increases storage-unit installation time.
Chapter 4. Physical requirements
21
Related reference
“Delivery information worksheet” on page 42
Use this worksheet to record information about where the system is to be
delivered.
Fibre Channel physical requirements
The IBM XIV Storage System is available in 6 and 9 - 15 module configurations.
The IBM XIV Storage System supports 50 µm (micrometer) fibers. If you require
62.5 µm fibers, contact an IBM service representative for assistance.
Table 14 summarizes the available rack configurations for Fibre Channel ports.
Table 14. Rack configurations for Fibre Channel ports
Total modules
Interface modules
Fibre Channel ports
on modules
Number of Fibre
Channel ports
6
3
4, 5
8
9
6
4, 5, 7, 8
16
10
6
4, 5, 7, 8
16
11
6
4, 5, 7, 8, 9
20
12
6
4, 5, 7, 8, 9
20
13
6
4, 5, 6, 7, 8, 9
24
14
6
4, 5, 6, 7, 8, 9
24
15
6
4, 5, 6, 7, 8, 9
24
Notes:
1. Seven-module and eight-module racks are not supported.
2. Fibre Channel ports on module 6 are not active in configurations with less than
13 modules.
3. Fibre Channel ports on module 9 are not active in configurations with less than
11 modules.
iSCSI physical requirements
iSCSI ports are available in XIV model A14 rack configurations with nine or more
modules.
Table 15 summarizes the available rack configurations for iSCSI ports.
Table 15. Rack configurations for iSCSI ports
22
Total modules
Interface modules
iSCSI ports on
modules
Number of iSCSI
ports
6
3
None
0
9
6
7, 8
4
10
6
7, 8
4
11
6
7, 8, 9
6
12
6
7, 8, 9
6
13
6
7, 8, 9
6
IBM XIV Planning Guide
Table 15. Rack configurations for iSCSI ports (continued)
Total modules
Interface modules
iSCSI ports on
modules
Number of iSCSI
ports
14
6
7, 8, 9
6
15
6
7, 8, 9
6
Notes:
1. Seven-module and eight-module racks are not supported.
2. iSCSI ports on module 9 are not active in configurations with less than 11 modules.
Chapter 4. Physical requirements
23
24
IBM XIV Planning Guide
Chapter 5. Network requirements
This information describes Fibre Channel and iSCSI configurations, remote
mirroring considerations, physical management ports, and laptop ports.
Fibre Channel logical network configuration
You can use a high availability configuration or a single switch configuration in
your Fibre Channel network. Each interface module in the IBM XIV Storage
System has four Fibre Channel ports.
Before you select a configuration, review the supported interoperability
configurations on the System Storage Interoperation Center(www-03.ibm.com/
systems/support/storage/config/ssic).
Restriction: You cannot attach a host directly to the IBM XIV Storage System.
High availability configuration
When possible, use a high availability configuration because this type of
configuration maintains full connectivity in the event of a component failure.
The following points outline a high availability configuration:
v Each interface module is connected to two Fibre Channel switches.
v Each host is connected to two switches, using either two HBAs or a single HBA
with two ports
If you use a high availability configuration, the following events occur to maintain
full connectivity in the event of a component failure:
v If a switch fails, each host remains connected to all modules through a second
switch.
v If a module fails, each host remains connected to the other two modules.
v If you replace a Fibre Channel switch or upgrade the software, the host remains
connected to the IBM XIV Storage System.
Figure 5 on page 26 shows an example of a high availability configuration. Module
5 is connected to both switch A and switch B. Module 6 is connected to both
switch A and switch B. Switch A and switch B are connected to all hosts.
© Copyright IBM Corp. 2008, 2011
25
Hosts
M9
M8
Switch A
M7
D EL L
PowerConnect RPS-600
RPS
1 2 3 4
FAN
M6
M5
Switch B
xiv10017
M4
Figure 5. Example of a high-availability configuration
Single switch configuration
In a single switch configuration, the loss of a module does not impact the
connectivity of other modules to the host. However, because there is only one
switch, modules lose connectivity to the host if the switch fails. When possible, do
not use this type of configuration.
The following points outline a high availability configuration:
v Each interface module is connected to a single Fibre Channel switch.
v Each host is connected to a single Fibre Channel switch.
Figure 6 on page 27 shows an example of a single switch configuration. Module 5
is connected to switch A. Module 6 is connected to switch A. Switch A is
connected to all of the hosts.
26
IBM XIV Planning Guide
Hosts
M9
M8
Switch A
M7
D EL L
PowerConnect RPS-600
RPS
1 2 3 4
FAN
M6
M5
xiv10018
M4
Figure 6. Example of a single-switch configuration
Related reference
“Fibre Channel worksheet” on page 48
Use this worksheet to record Fibre Channel information.
iSCSI logical network configuration
You can select from several options when deciding how to configure your logical
network.
Before you select a configuration, review the supported interoperability
configurations on the System Storage Interoperation Center(www-03.ibm.com/
systems/support/storage/config/ssic).
Restriction: You cannot attach a host directly to the IBM XIV Storage System.
The following configurations can be used:
High availability configuration
Each module is connected through two ports to two different Ethernet
switches and each host is connected to the two switches. Full connectivity
is maintained in the event of a component failure. This configuration is the
same as the high availability configuration option for Fibre Channel
networks.
Single switch configuration
A single switch interconnects all modules and hosts. This configuration is
the same as the single switch configuration option for Fibre Channel
networks.
Single port host configuration
Each host is connected to a single switch and a switch is connected to two
modules.
Chapter 5. Network requirements
27
Related reference
“iSCSI worksheet” on page 49
Use this worksheet to record iSCSI information.
iSCSI network configuration
You must gather the necessary information for the iSCSI network before you start
the configuration process.
Before you set up the iSCSI network, gather the following information for each
iSCSI port:
v IP address
v Net mask
v Maximum transmission unit (MTU)
v Default gateway
Notes:
1. MTU configuration is required if the network supports an MTU that is larger
than the standard one. Specify the largest possible MTU. The maximum MTU
value is 4500 bytes.
2. Because the IBM XIV Storage System acts as a TCP server for iSCSI
connections, packets are always routed through the Ethernet port from which
the iSCSI connection was initiated. The default gateways are required only if
the hosts do not reside on the same layer-2 subnet as the XIV system.
IP network configuration must be ready to ensure connectivity between the XIV
system and the host, and must comply with the following requirements:
v If required, Ethernet VLANs must be configured correctly to enable access
between the hosts and the XIV system.
v If present, IP routers must be configured correctly to enable access between the
hosts and the XIV system.
Related reference
“iSCSI worksheet” on page 49
Use this worksheet to record iSCSI information.
Mixed iSCSI and Fibre Channel host access
Do not mix iSCSI and Fibre Channel host access. If your situation requires you to
temporarily mix iSCSI and Fibre Channel host access to migrate data, you must
plan carefully to avoid data loss.
Notes:
1. Not all hosts support multipath configuration between the protocols.
2. Fibre Channel ports on module 6 are not active in configurations with less than
13 modules.
3. Fibre Channel ports on module 9 are not active in configurations with less than
11 modules.
4. iSCSI ports on module 9 are not active in configurations with less than 11
modules.
5. iSCSI ports are available in rack configurations with nine or more modules.
28
IBM XIV Planning Guide
Remote mirroring network configuration
Contact an IBM service representative for assistance with planning remote
mirroring connectivity to ensure maximum resilience and to avoid connection
failures.
Management ports
The IBM XIV Storage System is managed through three IP addresses over Ethernet
interfaces to be resilient against hardware failures.
To be resilient to a single network failure, connect these ports to two different
switches. Also, ensure that the network equipment that provides management
communication is protected by an uninterruptible power supply.
IP configuration
For each of the three management ports, provide the following information to an
IBM service representative before the installation is started:
v IP address of the port
v Net mask
v Default IP gateway
In addition, provide the following system-level IP information:
v IP address of the primary and secondary DNS servers
v IP address or DNS names of the SNMP manager, if required
v IP addresses or DNS names of the SMTP servers
Protocols
The IBM XIV Storage System is managed through dedicated management ports
that are running TCP/IP over an Ethernet connection. Management is carried out
through the following protocols:
v Proprietary protocols are used to manage the IBM XIV Storage System from the
IBM XIV Storage Management GUI and IBM XIV command-line interface
(XCLI). This management communication is performed over TCP port 7778. The
XIV GUI and XCLI act as the client and initiate the connection. The IBM XIV
Storage System acts as the server.
v The IBM XIV Storage System responds to SNMP packets when sending traps to
SNMP managers.
v The IBM XIV Storage System initiates SNMP packets when sending traps to
SNMP managers.
v The IBM XIV Storage System initiates SMTP traffic when sending e-mails for
either event notifications or for SMS gateways. SMTP connections use port 25.
v The XIV GUI and XCLI communication is Secure Sockets Layer (SSL) encrypted,
which provides security for passwords and various information.
v The management ports must be on a different subnet than the VPN ports that
are used for remote access.
Chapter 5. Network requirements
29
Laptop port
The IBM XIV Storage System has two Ethernet laptop ports that are only to be
used by IBM service representatives.
A single laptop or computer can be connected to these ports.
Attention: Do not connect these ports to the network. You must use these ports
only to directly connect to a service laptop. A Dynamic Host Configuration
Protocol (DHCP) server is implemented over this port and a connection to the
network might cause an incorrect IP address to be assigned to hosts.
30
IBM XIV Planning Guide
Chapter 6. Delivery and rack options
This information describes the delivery and rack options for IBM XIV Storage
System model A14.
Table 16 lists features that are available for XIV model A14.
Table 16. Delivery and rack options
Feature code
Feature description
0200
Weight reduction for shipping
0203
Radio frequency identification device tag
Weight reduced shipping option
This information describes the weight reduction option for shipping IBM XIV
Storage System model A14.
IBM offers a disassembled shipping option (feature code 0200) that reduces the
weight of the shipment for easier movement of components. The XIV model A14
rack shipping weight is reduced to less than 300 kg by removing selected
components that are shipped separately. This option reduces weight loading on
floors and elevators used for moving the unit from the truck to the final position in
the installation site. It also makes it easier to maneuver the rack through areas that
do not meet the minimum space requirements. The IBM service representative
installs the components that were shipped separately during the storage unit
installation.
Each module with all disk drive modules installed weights 28.6 kg (69.9 lb).
Note: This option greatly increases storage-unit installation time.
Radio frequency identification device option
IBM offers a radio frequency identification device (RFID) option (feature code 0203)
for the IBM XIV Storage System.
If you use RFID technology to track equipment in your data centers, you can order
the RFID option to attach an RFID tag on an XIV system. This RFID is designed to
meet the performance and numbering specification as outlined by the radio
frequency identification specifications. For information about the specification, see
the Financial Services Technology Consortium (www.fstc.org/projects/
index.php?id=29) website.
Important: This option is applicable only in environments that can use the correct
RFID reading technology. Before ordering this option, review the RFID capabilities
with your IBM service representative.
When this option is ordered, IBM attaches one RFID per rack. Order one RFID
option for each XIV system that you want to track. This option does not tag
individual components.
© Copyright IBM Corp. 2008, 2011
31
This option can be ordered only when a new rack is ordered. The RFID option
cannot be ordered as a miscellaneous equipment specification (MES).
Important: In the event that the tag needs to be replaced for an XIV system,
ensure that you update the asset-management database with the new RFID
number for that XIV system.
32
IBM XIV Planning Guide
Chapter 7. Remote support and call home
This information describes what you need to know to plan for remote support and
call home connections.
Remote support connections
IBM authorized personnel use remote support connections to perform real-time
problem analysis and isolation.
Remote access is supported using one of the following three methods:
v A network connection to the Remote Support Center using one of the VPN ports
or management ports. This is the preferred remote support method.
v A dedicated Ethernet connection to one or both of the VPN ports.
v A direct connection using the modem feature code 9101.
The security features differ among these methods, including the direction of the
connection.
Related reference
“Remote support worksheets” on page 45
Use these worksheets to record connectivity information that is required by IBM
service representatives to remotely connect to the XIV system to provide support.
“Contact information worksheets” on page 46
Use these worksheets to record customer support information.
Remote access through the XIV Remote Support Center
The IBM XIV Remote Support Center is a management system used by skilled IBM
service representatives to provide remote support and problem-determination
assistance over a secure network interface, either before or after parts are called out
by the internal diagnostics of the IBM XIV Storage System. When using this
method for remote support, the network connection to the XIV Remote Support
Center is through one of the VPN or management ports.
Important: This is the preferred method for obtaining remote support.
The XIV Remote Support Center provides a high level of security for remotely
supported XIV systems through encryption, authentication, authorization, auditing,
and field-proven security components.
The XIV Remote Support Center has three components:
v The XIV remote support client is software that resides in the XIV system and
handles remote support connectivity. It relies on a single outgoing TCP
connection and is not able to receive inbound connections of any kind. The XIV
remote support client is controlled using the IBM XIV command-line interface
(XCLI) and starts a connection, terminates a connection (due to timeout or
customer request), and attempts to reconnect when the connection is terminated
unexpectedly.
v The front servers serve as a hub at which the XIV systems and the
remote-support back server connect. The front servers are located on an IBM
DMZ and receive and maintain connections from the XIV remote support client
© Copyright IBM Corp. 2008, 2011
33
and the back server. The front servers are strictly inbound and do not initiate
any outbound communication. No sensitive information is stored on the front
server, and all data passing through the front server from the client to the back
server is encrypted, so the front server or a malicious entity in control of a front
server cannot access this data.
v One or more back servers are located within the IBM intranet. Only IBM service
representatives that are authorized to perform remote support of XIV systems
can access these servers. The back server authenticates the IBM service
representative, provides the IBM service representative with a user interface
through which to choose a system to support, and manages the remote support
session as it progresses. The IBM service representative connects to the back
server using an Secure Shell (SSH) client or an HTTPS connection with any
browser.
Requirement: To perform remote support through the Remote Support Center, the
XIV system must be able to initiate an outbound SSH connection to IBM. If the
XIV system does not have direct access to the Internet (for example, due to a
firewall), you can use the XIV Remote Support Proxy to facilitate the connection to
IBM. For more information, see the IBM XIV Storage System Remote Support Proxy
Installation and User's Guide.
The following figure illustrates the remote support components.
IBM
Customer
Management
host
Customer
firewall
Intranet
IBM
firewall
Front
server
Back
server
195.110.41.141
IBM XIV
Storage System
xiv10033
Internet
Figure 7. Remote support components
The XIV Remote Support Center uses the Secure Shell (SSH) protocol for
transporting data. The encryption used by SSH provides confidentiality and
integrity of the transferred data even over insecure mediums.
To conduct a remote support session, the IBM service representative must explicitly
connect to the XIV Remote Support Center back server. The following secure
remote connection process occurs when a support session is opened:
1. The customer initiates an Internet SSH connection to the XIV Remote Support
Center.
2. The XIV Remote Support Center identifies the XIV system and marks it as
connected.
3. The IBM service representative connects to the XIV Remote Support Center
using SSH.
4. The XIV Remote Support Center authenticates the IBM service representative.
5. The IBM service representative is shown a list of currently connected XIV
systems that correspond with the defined permissions, or the IBM service
representative manually enters the serial number to view the XIV system.
34
IBM XIV Planning Guide
6. The IBM service representative chooses the XIV system to support. Only
permitted XIV systems are displayed, and all activity is logged.
7. The fully recorded support session commences.
8. The IBM service representative terminates the support session.
9. The XIV system disconnects from the XIV Remote Support Center.
While a support session is in progress, the XIV system generates events and
displays the system status on the IBM XIV Storage Management GUI. You can
view the process of phasing out a module or the restart of customer-visible system
services as it happens. The customer has full control over whether to proceed with
a support session using mechanisms such as timeout or force-disconnect. If a
session disconnects unexpectedly, the IBM service representative can resume the
session when the XIV system next connects to the Remote Support Center.
Remote access by broadband connection
To use a broadband connection for remote access, the network connection must be
made to the VPN port connections on the patch panel.
Connect the VPN ports through your firewall so that an IBM service representative
can access the IBM XIV Storage System, if required. You can limit access to be from
only the IBM XIV IP address space. You can also configure a VPN between the
IBM XIV support site and your firewall, so that the port can only be accessed
through the defined VPN. The IBM XIV Storage System only accepts connections
on server port 22. When using this method for remote access, the IBM XIV Storage
System does not use these ports for outgoing IP traffic.
You must provide the following configuration information for the remote access
port:
v IP address of the remote access (VPN) ports
Important: VPN1 and VPN2 ports must be members of the same subnet.
v Network mask
v Default gateway
v External IP address that an IBM service representative can use to connect to the
IBM XIV Storage System
Figure 8 on page 36 shows the remote support connectivity using a broadband
connection.
Chapter 7. Remote support and call home
35
IBM
Customer
Internet
VPN
IBM
firewall
192.91.197.120
xiv10031
Customer
firewall
IBM XIV
Storage System
Figure 8. Remote support connectivity by broadband connection
Requirements: To access the XIV system from a broadband connection over Secure
Shell (SSH), open a port that allows incoming traffic from IP address
192.91.197.120. To access the XIV system over SSH, open port 22. To access the
XIV system from the GUI or XCLI, open port 7778 as well.
Remote access by modem
To use the modem for remote access, you must connect a telephone line to the
modem and give the telephone number to IBM. The IBM XIV Storage System does
not make outgoing calls using the modem so the telephone does not need to
support dialing out.
Ensure that you use the correct connector for your country to enable dialing in. For
example, in Germany and Luxembourg, use N-coded connectors.
Requirement: To access remote support through a modem, the customer must
provide a phone line that supports dial in.
Figure 8 illustrates the remote support connectivity using a modem.
IBM
Customer
Telephany
Modem
IBM XIV
Storage System
Figure 9. Remote support connectivity by modem
36
IBM XIV Planning Guide
Modem
xiv10032
Dial-in
Call home configuration
The IBM XIV call home function connects your system directly to the IBM Trouble
Ticketing System. The call home function enables both failure and pre-failure
notifications to be automatically sent to the IBM Service Center.
When you enable the call home function, the IBM XIV Storage System sends an
electronic call home record to the IBM Service Center when there is a problem with
the system. If a problem requires service, an IBM service representative is sent to
your site with any necessary replacement parts. Figure 8 on page 36 shows call
home routing.
IBM
Customer
Internet
Call
home
Storage
Network
SMTP
server
Customer
firewall
IBM e-mail
catcher
IBM
firewall
xiv10030
Management
ports
IBM XIV
Storage System
Figure 10. Call home routing
Call home alerts are sent through e-mail from your SMTP server. The XIV system
must be configured to use an external SMTP server and be enabled to send
messages to IBM through this server. The call home function is typically
configured when the XIV system is first installed.
Table 17 lists requirements that must be met to configure the call home function.
Table 17. Call home configuration information
Call home
configuration
requirement
Value
Comment
Customer SMTP
port
25
The customer SMTP server must
be reachable on port 25 from the
customer-provided management IP
address.
Customer SMTP
address
IP address
This IP address is supplied by the
customer.
Chapter 7. Remote support and call home
37
Table 17. Call home configuration information (continued)
Call home
configuration
requirement
E-mail
destination
address
Value
Comment
xiv-callhome-eastern-hemisphere@
vnet.ibm.com
Customer SMTP server must allow
relaying to the following IBM
e-mail addresses based on
geographical location:
or
v East: EMEA, Asia, Australia,
xiv-callhome-western-hemisphere@
Africa, and the rest of the world
vnet.ibm.com
v West: USA, Canada, Latin
America, and the Caribbean
Islands
E-mail source
address
[email protected]
or
customer-defined
The default e-mail address from
which the e-mail is sent. This
e-mail address can be
customer-defined to conform to the
customer e-mail relay rules.
Important: It is a customer responsibility to configure the SMTP e-mail system to
enable the XIV system to send outgoing e-mails for the call home function. The
e-mail configuration rules must not inhibit call home e-mails from being sent in
real time. E-mails with "Importance" or "X-Priority" in the e-mail header must not
be delayed. For example, XIV e-mails must not be placed in a queue for later
delivery or filtered for priority. The administrator must verify correct configuration
and function of the e-mail system before installation. Failure to do this might delay
the successful installation of the XIV system.
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IBM XIV Planning Guide
Chapter 8. Management platform requirements and
installation
The IBM XIV Storage System provides a set of management tools, including the
IBM XIV Storage Management GUI (XIV GUI), the IBM XIV online monitoring tool
(XIVTop) and the IBM XIV command-line interface (XCLI). You can use these
management tools to configure and monitor your IBM XIV Storage Systems. This
information describes the hardware and software requirements and installation
procedures for these management tools.
Management platform requirements
These requirements are necessary to install the IBM XIV Storage Management GUI.
Table 18 lists the supported operating systems and the processor level required for
each operating system.
Table 18. Operating system and processor requirements for the IBM XIV Storage
Management GUI
Operating system
Processor
Microsoft Windows 2000, Windows ME,
Windows XP, Windows Server 2003,
Windows Vista, ,Windows 2008, Windows 7
Intel Pentium Dual Core or equivalent,
32-bit or 64 -bit
Red Hat Linux version 5.0 or above
x86 or x64
SUSE Linux Enterprise Server 10 or 11
x86 or x64
®
IBM AIX 5.3, IBM AIX 6.1
IBM PowerPC®
Solaris 9, Solaris 10
SPARC or x64
HP-UX 11i v2, HP-UX 11i v3
PA-RISC or Intel Itanium 64-bit
You must also satisfy the following additional requirements before installing the
IBM XIV Storage Management GUI:
v A hard disk drive with at least 100 MB of available free space
v A minimum of 512 MB of memory (1 GB or more of memory is recommended)
v A monitor with a minimum resolution of 1024 × 768 (or a resolution within 1024
× 768 - 1920 × 1200)
v A color monitor with at least 24/32 true color (recommended)
Installing the IBM XIV Storage System management tools
This information describes how to download and install the IBM XIV management
tools, including the IBM XIV Storage Management GUI (XIVGUI), the IBM XIV
online monitoring tool (XIVTop), and the IBM XIV command-line interface (XCLI)
for all supported platforms.
About this task
Note: For the installation requirements and a list of available packages, see the
Release Notes on the IBM Support Portal (www.ibm.com/storage/support) website.
© Copyright IBM Corp. 2008, 2011
39
The XIVGUI automatically checks for updates upon startup if Internet access is
available. If the latest version is not installed, you are prompted to download and
install the latest version.
Procedure
Perform these steps to download and install the IBM XIV management tools:
1. Download the IBM XIV Management Tools installation package and Release
Notes from the IBM Support Portal (www.ibm.com/storage/support) website.
2. Perform one of the following procedures for your operating system.
v Windows: Double-click the installation file, and follow the instructions on
the screen.
On the Select Components page in the installation wizard, you can choose
which XIV management tools to install:
Full installation
Installs the IBM XIV Storage Management GUI, IBM XIV online
monitoring tool (XIVTop) and IBM XIV command-line interface
(XCLI).
CLI installation
Installs only the XCLI.
v Linux: Extract the installation file to a designated folder on your system,
using the following command:
tar -xzf file_name.tar
v AIX, HP-UX, Solaris: Extract the installation file using the following
command:
gunzip file_name.tar.gz
Then, extract the file to a designated folder on your system, using the
following command:
tar -xvf file_name.tar
Tip: You can download the GNU Unzip utility (gunzip) from the GZIP
(www.gzip.org/) website.
3. Optional: Add the installation directory to your PATH environment variable.
40
IBM XIV Planning Guide
Chapter 9. Worksheets and checklists
Use these worksheets and checklists to set up the site and record information that
is need to configure the IBM XIV Storage System.
Site survey checklist
Use this checklist to help ensure that your installation site meets all requirements
and to identify any problem areas.
Power
__
Power requirements are met for your configuration (see “Power
consumption” on page 12 or “Power consumption (pre-August 2009 racks)”
on page 51).
__
Each female socket provides a current of at least 60 A, 200-240 V ac (60 A
configurations only)
__
Each female socket provides a current of at least 30 A, 200-240 V ac (30 A
configurations only)
Distance between rack and power receptacles is: ______________ (Specify the
unit: m or ft)
Circle one of the following options: Ceiling power feed or Floor power feed
__
__
Cooling and environmental
Thermal dissipation
__
Thermal dissipation requirements are met for your configuration (see
“Cooling and environmental considerations” on page 15 or “Cooling and
environmental considerations (pre-August 2009 model A14 racks)” on page
51).
Air circulation
__
Cold air is provided to the front of the rack
__
Hot air exhausted from the rear of the rack
Airflow
__
Airflow requirements are met for your configuration (see “Cooling and
environmental considerations” on page 15 or “Cooling and environmental
considerations (pre-August 2009 model A14 racks)” on page 51).
__
__
__
__
Operating environment temperature 10° - 35° C (50° - 95° F)
Maximum wet bulb temperature: 23° C (73.4° F)
Relative humidity 25% - 80%, noncondensing
Altitude is less than 2133 m (7000 ft)
Environment
__
__
Dust free
Contains no corrosive gases
__
Contains no metallic shavings, such as zinc whiskers
© Copyright IBM Corp. 2008, 2011
41
Physical space
__
__
__
__
1991 mm (78.3 in.) height is available
600 mm (23.6 in.) width is available
1142 mm (45.0 in.) depth is available
1200 mm (47.2 in.) front door clearance is available
__
__
1000 mm (39.4 in.) back door clearance is available
450 mm (17.7 in.) clearance from walls to side is available
For racks that were manufactured before August 2009, see “Physical space, weight,
and acoustics (pre-August 2009 racks)” on page 54 for physical space information.
Raised floor
__
__
200 mm × 200 mm (8 in. × 8 in.) opening in the back tile is ready.
Two ventilation tiles are ready.
Weight
__
__
Floor reinforcement strength to support a weight of 884 kg (1949 lb)
reviewed and approved by the structural engineer. If the system is shipped
with the disassembled shipping option (weight reduction) the floor delivery
path needs to support only 300 kg (661.4 lb). However, the floor
reinforcement strength remains the same as previously indicated.
Floor support area: 600 mm × 1092 mm (24 in. × 43 in.)
Delivery
__
__
A clear and level path from the truck to the building entrance
No steps from the truck to the equipment room
__
__
__
All doors and elevators have at least a 2210 mm (87 in.) height clearance
All doors and elevators have at least a 1016 mm (40 in.) width clearance
All doors and elevators have at least a 1321 mm (52 in.) depth clearance
Access approval requirements
__
__
Prearranged access approval obtained for IBM service representatives
Prearranged access approval obtained for movers
__
Prearranged access approval obtained for vehicles
__
Prearranged access approval obtained for the laptop or computer
Related information
Chapter 4, “Physical requirements,” on page 15
This information describes physical requirements for installing the IBM XIV
Storage System.
Delivery information worksheet
Use this worksheet to record information about where the system is to be
delivered.
Table 19. Delivery address information entry worksheet
Description
Information
Company name:
Department or
division name:
42
IBM XIV Planning Guide
Table 19. Delivery address information entry worksheet (continued)
Description
Information
Street number and
name:
City or province:
State:
Zip code or postal
code:
Country:
Country code telephone number:
Fax:
Related concepts
“Delivery requirements” on page 21
This information describes the standard delivery requirements and the
shipping-weight reduction option.
XIV system information worksheets
Use these worksheets to record information about the XIV system, including the
system name, type, management IP addresses, domain name space (DNS) and
time.
XIV system
Fill in the following worksheet to provide information about the XIV system..
Table 20. XIV system information worksheet
Field
Description
Information
System name
Descriptive name of the XIV system.
System type
System type associated with the installed license
agreement and level of support that the XIV
system can receive. Specify either 2810 or 2812.
Management IP access
Table 21. Management IP access worksheet
Module
number
IP address
Netmask IP address
Default IP gateway
4
5
6
Domain name space
Fill in the following worksheet to provide configuration information about the
domain name space (DNS)
Chapter 9. Worksheets and checklists
43
Table 22. Domain name space worksheet
Field
Description
Primary DNS
Primary DNS server
Secondary
DNS
Secondary DNS server (optional)
Information
Time
Fill in the following worksheet to provide configuration information about the time
zone and network time protocol (NTP) server
Table 23. Time worksheet
Field
Description
Time zone
Time zone where the XIV system is installed.
NTP server
IP address of the NTP server
Information
Related reference
“Management ports” on page 29
The IBM XIV Storage System is managed through three IP addresses over Ethernet
interfaces to be resilient against hardware failures.
Call home worksheet
Use these worksheets to record information about call home.
Call home connects the XIV system directly to the IBM Trouble Ticketing System.
The call home function sends notifications automatically to the IBM XIV Service
Center when there is a problem with the XIV system. If a problem requires service,
an IBM service representative is sent to the customer site with any necessary
replacement parts.
Call home does not allow access to customer-stored data in the XIV system.
Important: It is a customer responsibility to configure the Simple Mail Transfer
Protocol (SMTP) email system to enable the XIV system to send outgoing emails
for the call home function. The email configuration rules must not inhibit call
home emails from being sent in real time. Emails with “Importance” or “Priority”
in the email header must not be delayed. For example, XIV emails must not be
placed in a queue for later delivery or filtered for priority. The administrator is
required to verify correct configuration and function of the email system before
installation.
Fill in the following worksheet to provide configuration information for call home.
Table 24. Call home worksheet
Field
Description
Hemisphere
Hemisphere from which the call home
notification is sent. Specify either Western or
Eastern.
44
IBM XIV Planning Guide
Information
Table 24. Call home worksheet (continued)
Field
Description
Information
From address Email address from which the call home
notification is sent (for example,
[email protected]).
Customer exchange policies might prevent
sending email that does not contain the customer
domain name. In such cases, the domain name
must be used (for example, [email protected]).
Customer
SNMP
gateway
IP address of the SMTP mail server gateway that
is used to send call home notifications.
Related reference
“Call home configuration” on page 37
The IBM XIV call home function connects your system directly to the IBM Trouble
Ticketing System. The call home function enables both failure and pre-failure
notifications to be automatically sent to the IBM Service Center.
Remote support worksheets
Use these worksheets to record connectivity information that is required by IBM
service representatives to remotely connect to the XIV system to provide support.
IBM service representatives can use remote support sessions when on-site
troubleshooting cannot resolve a problem. Remote access can be done by the XIV
Remote Support Center, broadband connection, and modem.
Both XIV Remote Support Center and broadband connections can be set up using
either the management ports or a virtual private network (VPN) ports, providing
remote access through a network other than the management network.
Management port connection
A network connection can be made using a management port connection on the
patch panel. No additional information is needed from the customer to set up this
connection.
VPN port connection
A network connection can be made using a VPN port connection on the patch
panel.
Fill in the following worksheet only if you are using the VPN port connections for
remote support.
Table 25. Virtual private network port connection worksheet
Field
Description
VPN 1
IP address of remote support VPN on port 1
VPN 2
IP address of remote support VPN on port 2
Information
VPN netmask IP address of the VPN netmask
VPN gateway IP address of the VPN gateway
Chapter 9. Worksheets and checklists
45
Special instructions
If broadband connection is the method to be used, provide special instructions
regarding remote support access to the XIV system (for example, user ID and
password that the support representative must use to connect to the VPN client).
Related reference
“Remote support connections” on page 33
IBM authorized personnel use remote support connections to perform real-time
problem analysis and isolation.
Contact information worksheets
Use these worksheets to record customer support information.
The customer must complete these worksheets and provide the completed
worksheets to the IBM service representative before installation can begin. IBM
service representative uses the information recorded in these worksheets configure
the XIV system during installation.
Important: It is the responsibility of the customer to update XIV system location
and customer contact information as changes occur to ensure that the IBM service
representative is able to contact the correct person when an event occurs in the XIV
system that requires service.
Customer name and special instructions
Fill in the following worksheet to identify the customer name and any special
instructions regarding remote support access to the XIV system.
Table 26. Customer name and special instructions worksheet
Field
Description
Customer
name
Name of the customer or company for whom
support is provided.
Special
instructions
Any special instructions regarding remote
support access to the XIV system
Information
Primary contact
Fill in the following worksheet to provide information about the person to engage
first if a repair is required for the XIV system.
Table 27. Primary contact worksheet
Field
Description
Name
Name of the primary contact
E-mail
Email address of the primary contact
Office
phone
Office phone number, including the country code
and area code, of the primary contact
Mobile
phone
Mobile phone number, including the country code
and area code, of the primary contact
46
IBM XIV Planning Guide
Information
Table 27. Primary contact worksheet (continued)
Field
Description
Information
Calling
hours
Calling hours, or duty shift, for the primary
contact (for example, 08:00 - 16:00, or 24 x 7)
Time zone Time zone for the primary contact (for example,
GMT -4, or UTC -4)
Secondary contact
Fill in the following worksheet to provide the information about the person to
engage if a repair is required for the XIV system and the primary contact is not
available.
Table 28. Secondary contact worksheet
Field
Description
Information
Name
Name of the secondary contact
E-mail
Email address of the secondary contact
Office
phone
Office phone number, including the country code
and area code, of the secondary contact
Mobile
phone
Mobile phone number, including the country code
and area code, of the secondary contact
Calling
hours
Calling hours, or duty shift, for the secondary
contact (for example, 08:00 - 16:00, or 24 x 7)
Time zone Time zone for the secondary contact (for example,
GMT -4, or UTC -4)
IBM contact
Fill in the following worksheet to identify the IBM service representative to contact
when problems occur.
Table 29. IBM contact worksheet
Field
Description
Information
Name
Name of the IBM contact
E-mail
Email address of the IBM contact
Office
phone
Office phone number, including the country code
and area code, of the IBM contact
Mobile
phone
Mobile phone number, including the country code
and area code, of the IBM contact
Calling
hours
Calling hours, or duty shift, for the IBM contact
(for example, 08:00 - 16:00, or 24 x 7)
Time zone Time zone for the IBM contact (for example, GMT
-4, or UTC -4)
Location
Fill in the following worksheet to identify the street address where the XIV system
is located.
Chapter 9. Worksheets and checklists
47
Table 30. Location worksheet
Field
Description
Information
Site name
Name of the site where the XIV system is located
Building
Street
Street name and number
City
City or province
State
Zip code
Zip code or postal code
Country
Remote support contact
Fill in the following worksheet to provide information about the person at the
customer site that can authorize remote support access or can enable the XIV
system for remote support.
Table 31. Remote support contact worksheet
Field
Description
Information
Name
Name of the remote support contact
E-mail
Email address of the remote support contact
Modem
phone
number
Modem phone number, including the country and
area code, for the IBM XIV modem
Office
phone
Office phone number, including the country code,
of the remote support contact person
Mobile
phone
Mobile phone number, including the country code,
of the remote support contact person
Calling
hours
Calling hours, or duty shift, for the remote
support contact (for example: 08:00 - 16:00, or
24 x 7)
Time zone The time zone for remote support contact (for
example, GMT -4, or UTC -4)
Related reference
“Remote support connections” on page 33
IBM authorized personnel use remote support connections to perform real-time
problem analysis and isolation.
“Call home configuration” on page 37
The IBM XIV call home function connects your system directly to the IBM Trouble
Ticketing System. The call home function enables both failure and pre-failure
notifications to be automatically sent to the IBM Service Center.
Fibre Channel worksheet
Use this worksheet to record Fibre Channel information.
Are all Fibre Channel connections multimode?
__
__
48
IBM XIV Planning Guide
Yes
No
Related reference
“Fibre Channel logical network configuration” on page 25
You can use a high availability configuration or a single switch configuration in
your Fibre Channel network. Each interface module in the IBM XIV Storage
System has four Fibre Channel ports.
“Mixed iSCSI and Fibre Channel host access” on page 28
Do not mix iSCSI and Fibre Channel host access. If your situation requires you to
temporarily mix iSCSI and Fibre Channel host access to migrate data, you must
plan carefully to avoid data loss.
“Fibre Channel physical requirements” on page 22
The IBM XIV Storage System is available in 6 and 9 - 15 module configurations.
iSCSI worksheet
Use this worksheet to record iSCSI information.
Table 32. iSCSI configuration information worksheet
Module
number
Maximum
transmission unit
Port number
IP address
Network mask
Default gateway
1
2
1
2
1
2
Related reference
“iSCSI network configuration” on page 28
You must gather the necessary information for the iSCSI network before you start
the configuration process.
“iSCSI logical network configuration” on page 27
You can select from several options when deciding how to configure your logical
network.
“Mixed iSCSI and Fibre Channel host access” on page 28
Do not mix iSCSI and Fibre Channel host access. If your situation requires you to
temporarily mix iSCSI and Fibre Channel host access to migrate data, you must
plan carefully to avoid data loss.
“iSCSI physical requirements” on page 22
iSCSI ports are available in XIV model A14 rack configurations with nine or more
modules.
Host requirements worksheet
Use this worksheet to record information about your hosts.
Table 33. Host requirements information worksheet
Host 1
Host 2
Host 3
Host 4
Host 5
Host 6
Operating system
Operating system version
Fibre Channel or iSCSI
Chapter 9. Worksheets and checklists
49
Table 33. Host requirements information worksheet (continued)
Host 1
HBA vendor
HBA model
HBA firmware version
Hardware architecture
32 bit or 64 bit
Applications
Clustering software
Logical volume manager
Failover (Yes or No)
Load balancing (Yes or
No)
File system type
Comments
50
IBM XIV Planning Guide
Host 2
Host 3
Host 4
Host 5
Host 6
Chapter 10. Specifications (pre-August 2009 racks)
This information describes the specifications for racks ordered with feature code
1100 (interface module). Racks ordered August 2009 or later use feature code 1101
(dual CPU interface module), which supersedes feature code 1100. Racks ordered
with feature code 1100 are referred to as “pre-August 2009 racks.”
Power consumption (pre-August 2009 racks)
This information provides a complete power consumption listing for racks
manufactured before August 2009.
Table 34. Power consumption for partial and full rack configurations (pre-August 2009 racks)
Rack configuration
Number of modules
(See Note 1.)
Power consumption in kVA
(Volt-Amps/1000)
Full
15
8.5
Partial (See Note 2.)
14
7.9
13
7.4
12
6.8
11
6.2
10
5.7
9
5.1
6
3.5
Notes:
1. Seven-module and eight-module configurations are not supported.
2. The power consumption for partial rack configurations is the typical value and is
provided only for reference purposes. To support concurrent capacity upgrades, the
installation site must provide sufficient power capacity to support a full rack
configuration.
Cooling and environmental considerations (pre-August 2009 model
A14 racks)
This information provides considerations for cooling, air circulation and flow, and
the operating environment for racks manufactured before August 2009.
Cooling requirements
Cooling (thermal dissipation) requirements are shown in Table 35.
Table 35. Thermal dissipation for partial and full rack configurations (pre-August 2009 racks)
Rack configuration
Number of modules (See Note
1.)
kBTU per hour
Full
15
© Copyright IBM Corp. 2008, 2011
29.0
51
Table 35. Thermal dissipation for partial and full rack configurations (pre-August 2009
racks) (continued)
Rack configuration
Number of modules (See Note
1.)
kBTU per hour
Partial (See Note 2.)
14
27.0
13
25.1
12
23.2
11
21.3
10
19.4
9
17.4
6
11.9
Notes:
1. Seven-module and eight-module configurations are not supported.
2. The thermal dissipation for partial rack configurations is the typical value and is
provided only for reference purposes. To support concurrent capacity upgrades, the
customer site must provide cooling arrangements to support a full rack configuration.
Air circulation
v Cold air is provided from the front of the rack
v Hot air is exhausted from the back of the rack
Airflow
Airflow requirements are shown in Table 36.
Table 36. Airflow requirements for partial and full rack configurations (pre-August 2009
racks)
Rack configuration
Number of modules (See
Note 1.)
Cubic feet per minute
(CFM) (See Note 3.)
Full
15
820
Partial (See Note 2.)
14
770
13
720
12
660
11
600
10
550
9
500
6
340
Notes:
1. Seven-module and eight-module configurations are not supported.
2. The airflow for partial rack configurations is the typical value and is provided only for
reference purposes. To support concurrent capacity upgrades, the customer site must
provide sufficient airflow space to support a full rack configuration.
3. The airflow values assume a maximum inlet air temperature of 25°C (77°F).
52
IBM XIV Planning Guide
Dimensions (pre-August 2009 racks)
This information provides dimensions, clearance, and space requirements for racks
manufactured before August 2009.
Dimensions for racks manufactured before August 2009 are as shown in Table 37.
Table 37. Rack dimensions and clearances (pre-August 2009 racks)
Metric (mm)
English (in.)
General dimensions
Height
1991
78.4
Width
600
23.6
Depth
1092
43.0
Clearances
Front door
1200
47.2
Back door
1000
39.4
Service and cooling
See Figure 11 on page 54 for detailed information.
Sides
You must adhere to the following space requirements around the sides of the
racks:
v You must place racks no closer than 450 mm (17.7 in.) to a wall.
v You can position rack alongside (next to) other racks.
v There are no space requirements between adjacent racks.
IBM service representatives must have enough space to open the front and rear
covers to service the unit, and must also be able to remove components and other
assemblies from the unit. See Figure 11 on page 54 for minimum service clearances.
Chapter 10. Specifications (pre-August 2009 racks)
53
A 1200 mm (47.2 in.)
B 1092 mm (43.0 in.)
C 1000 mm (39.4 in.)
D 1500 mm (59.1 in.)
E 450 mm (17.7 in.)
F 600 mm (24.0 in.)
Figure 11. Top view of clearance requirements for service and cooling
Physical space, weight, and acoustics (pre-August 2009 racks)
Use this checklist to ensure that your installation location meets the minimum
requirements to install an IBM XIV Storage System rack that was manufactured
before August 2009.
Space
__
__
1991 mm (78.3 in.) height is available
600 mm (23.6 in.) width is available
__
__
__
__
1092 mm (43.0
1200 mm (47.2
1000 mm (39.4
450 mm (17.7
in.) depth is available
in.) front door clearance is available
in.) back door clearance is available
in.) clearance from walls to side is available
Weight
__
876 kg (1931 lb)
Acoustic output
__
54
IBM XIV Planning Guide
Sound power, LwAu = 8.4 bels
Notices
The legal notices pertain to IBM XIV Storage System documentation.
This information was developed for products and services offered in the U.S.A.
IBM may not offer the products, services, or features discussed in this document in
other countries. Consult your local IBM representative for information on the
products and services currently available in your area. Any reference to an IBM
product, program, or service is not intended to state or imply that only that IBM
product, program, or service may be used. Any functionally equivalent product,
program, or service that does not infringe any IBM intellectual property right may
be used instead. However, it is the user's responsibility to evaluate and verify the
operation of any non-IBM product, program, or service.
IBM may have patents or pending patent applications covering subject matter
described in this document. The furnishing of this document does not grant you
any license to these patents. You can send license inquiries, in writing, to:
IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785
U.S.A.
The following paragraph does not apply to the United Kingdom or any other
country where such provisions are inconsistent with local law:
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS
PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or
implied warranties in certain transactions, therefore, this statement may not apply
to you.
This information could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. IBM may make improvements
and/or changes in the product(s) and/or the program(s) described in this
publication at any time without notice.
Any references in this information to non-IBM Web sites are provided for
convenience only and do not in any manner serve as an endorsement of those Web
sites. The materials at those Web sites are not part of the materials for this IBM
product and use of those Web sites is at your own risk.
IBM may use or distribute any of the information you supply in any way it
believes appropriate without incurring any obligation to you.
Any performance data contained herein was determined in a controlled
environment. Therefore, the results obtained in other operating environments may
vary significantly. Some measurements may have been made on development-level
systems and there is no guarantee that these measurements will be the same on
© Copyright IBM Corp. 2008, 2011
55
generally available systems. Furthermore, some measurements may have been
estimated through extrapolation. Actual results may vary. Users of this document
should verify the applicable data for their specific environment.
Information concerning non-IBM products was obtained from the suppliers of
those products, their published announcements or other publicly available sources.
IBM has not tested those products and cannot confirm the accuracy of
performance, compatibility or any other claims related to non-IBM products.
Questions on the capabilities of non-IBM products should be addressed to the
suppliers of those products.
All statements regarding IBM's future direction or intent are subject to change or
withdrawal without notice, and represent goals and objectives only.
All IBM prices shown are IBM's suggested retail prices, are current and are subject
to change without notice. Dealer prices may vary.
This information is for planning purposes only. The information herein is subject to
change before the products described become available.
This information contains examples of data and reports used in daily business
operations. To illustrate them as completely as possible, the examples include the
names of individuals, companies, brands, and products. All of these names are
fictitious and any similarity to the names and addresses used by an actual business
enterprise is entirely coincidental.
If you are viewing this information softcopy, the photographs and color
illustrations may not appear.
Trademarks
IBM, the IBM logo, and ibm.com are trademarks or registered trademarks of
International Business Machines Corp., registered in many jurisdictions worldwide.
Other product and service names might be trademarks of IBM or other companies.
A current list of IBM trademarks is available on the Web at Copyright and
trademark information (www.ibm.com/legal/copytrade.shtml).
Adobe, the Adobe logo, PostScript, and the PostScript logo are either registered
trademarks or trademarks of Adobe Systems Incorporated in the United States,
and/or other countries.
Linux is a trademark of Linus Torvalds in the United States, other countries, or
both.
Microsoft and Windows are trademarks of Microsoft Corporation in the United
States, other countries, or both.
Intel, Intel logo, Itanium, and Pentium are trademarks or registered trademarks of
Intel Corporation or its subsidiaries in the United States and other countries.
Other company, product, and service names may be trademarks or service marks
of others.
56
IBM XIV Planning Guide
Electronic emission notices
The following statements apply to this product. The statements for other products
intended for use with this product will appear in their accompanying manuals.
Federal Communications Commission (FCC) Statement
This equipment has been tested and complies with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated
in a commercial environment. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the
instruction manual, might cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to correct the interference at
his own expense.
Properly shielded and grounded cables and connectors must be used to meet FCC
emission limits. IBM is not responsible for any radio or television interference
caused by using other than recommended cables and connectors, or by
unauthorized changes or modifications to this equipment. Unauthorized changes
or modifications could void the users authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device might not cause harmful interference, and
(2) this device must accept any interference received, including interference that
might cause undesired operation.
Industry Canada Class A Emission Compliance Statement
This Class A digital apparatus complies with Canadian ICES-003.
Avis de conformité à la réglementation d'Industrie Canada
Cet appareil numérique de la classe A est conform à la norme NMB-003 du
Canada.
European Union (EU) Electromagnetic Compatibility Directive
This product is in conformity with the protection requirements of EU Council
Directive 2004/108/EC on the approximation of the laws of the Member States
relating to electromagnetic compatibility.
IBM cannot accept responsibility for any failure to satisfy the protection
requirements resulting from a non recommended modification of the product,
including the fitting of non-IBM option cards.
This product has been tested and found to comply with the limits for Class A
Information Technology Equipment according to European Standard EN 55022. The
limits for Class A equipment were derived for commercial and industrial
environments to provide reasonable protection against interference with licensed
communication equipment.
Notices
57
Warning: This is an EN 55022 Class A product. In a domestic environment this
product may cause radio interference in which case the user may be required to
take adequate measures.
Properly shielded and grounded cables and connectors must be used in order to
reduce the potential for causing interference to radio and TV communications and
to other electrical or electronic equipment. Such cables and connectors are available
from IBM authorized dealers. IBM cannot accept responsibility for any interference
caused by using other than recommended cables and connectors.
Responsible Manufacturer:
International Business Machines Corp.
New Orchard Road
Armonk, New York 10504
914-499-1900
European Community contact:
IBM Technical Regulations, Department M456
IBM-Allee 1, 71137 Ehningen, Germany
Tel: +49 7032 15-2937
E-mail: [email protected]
Germany Class A Statement
Deutschsprachiger EU Hinweis:
Hinweis für Geräte der Klasse A EU-Richtlinie zur Elektromagnetischen
Verträglichkei
Dieses Produkt entspricht den Schutzanforderungen der EU-Richtlinie
2004/108/EG zur Angleichung der Rechtsvorschriften über die
elektromagnetische Verträglichkeit in den EU-Mitgliedsstaaten und hält die
Grenzwerte der EN 55022 Klasse A ein.
Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern
beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur
von der IBM empfohlene Kabel angeschlossen werden. IBM übernimmt
keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn
das Produkt ohne Zustimmung der IBM verändert bzw. wenn
Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der
IBM gesteckt/eingebaut werden.
EN 55022 Klasse A Geräte müssen mit folgendem Warnhinweis versehen
werden:
“Warnung: Dieses ist eine Einrichtung der Klasse A. Diese Einrichtung
kann im Wohnbereich Funk-Störungen verursachen; in diesem Fall kann
vom Betreiber verlangt werden, angemessene Maßnahmen zu ergreifen
und dafür aufzukommen.“
EN 55022 Klasse A Gerte müssen mit folgendem Warnhinweis versehen
werden:
"Warnung: Dieses ist eine Einrichtung der Klasse A. Diese Einrichtung
kann im Wohnbereich Funk-Störungen verursachen; in diesem Fall kann
vom Betreiber verlangt werden, angemessene Mabnahmen zu ergreifen
und dafür aufzukommen."
Deutschland: Einhaltung des Gesetzes über die elektromagnetische
Verträglichkeit von Geräten
58
IBM XIV Planning Guide
Dieses Produkt entspricht dem “Gesetz über die elektromagnetische
Verträglichkeit von Geräten (EMVG)“. Dies ist die Umsetzung der
EU-Richtlinie 2004/108/EG in der Bundesrepublik Deutschland.
Zulassungsbescheinigung laut dem Deutschen Gesetz über die
elektromagnetische Verträglichkeit von Geräten (EMVG) (bzw. der EMC EG
Richtlinie 2004/108/EG) für Geräte der Klasse A
Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG
das EG-Konformitätszeichen - CE - zu führen.
Verantwortlich für die Einhaltung der EMV Vorschriften ist der
Hersteller:
International Business Machines Corp.
New Orchard Road
Armonk, New York 10504
Tel: 914-499-1900
Der verantwortliche Ansprechpartner des Herstellers in der EU
ist:
IBM Deutschland
Technical Regulations, Department M456
IBM-Allee 1, 71137 Ehningen, Germany
Tel: +49 7032 15-2937
e-mail: [email protected]
Generelle Informationen:
Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse A
Australia and New Zealand Class A statement
Attention: This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate
measures.
People's Republic of China Class A Electronic Emission
Statement
Notices
59
Taiwan Class A warning statement
Japan VCCI Council Class A Statement
Korean Class A Electronic Emission Statement
60
IBM XIV Planning Guide
Index
A
D
about this document
sending comments xix
ac power requirements 9
acoustic requirements 54
air circulation requirements
model A14 15
pre-August 2009 model A14 51
air filtration 16
airflow requirements
model A14 15
pre-August 2009 model A14 51
altitude requirements
model A14 15
pre-August 2009 model A14 51
ATS
See automatic transfer switch
automatic transfer switch
considerations 11
feature codes for 11
delivery clearance requirements
model A14 21
delivery options
model A14 31
delivery worksheet 42
dimensions
rack
model A14 18
pre-August 2009 model A14 53
raised floor 19
disk drives, number of
model A14 5
documentation
improvement xix
domain name space worksheet 43
C
cable requirements 20
cabling schemes, power 13
call home
configuration 37
using an Ethernet connection 35
using the modem 36
worksheet 44
changes, summary xxi
checklist, site survey 41
Class A electronic emission notice 57
CLI, hardware and software
requirements 39
comments, sending xix
configuration
model A14 rack 5
configuring
Fibre Channel logical network 25
iSCSI logical networks 27
iSCSI network 28
considerations
automatic transfer switch 11
contamination 16
cooling
model A14 15
pre-August 2009 model A14 51
emergency power off 9
line cords 11
operating environment
model A14 15
pre-August 2009 model A14 51
contacts
information 42
worksheet 46
cooling requirements
model A14 15
pre-August 2009 model A14 51
© Copyright IBM Corp. 2008, 2011
Fibre Channel
cables 20
mixing with iSCSI 28
network configuration 25
number of ports 22
worksheet 48
Fibre Channel ports
modules with, model A14 5
number of, model 114 5
fire suppression xi
floor weight-support requirements
model 114 20
model A14 20
pre-August 2009 model A14 54
forums xv
G
E
electronic emission notices
Australia and New Zealand Class A
statement 59
European Union EMC Directive
conformance statement 57
Federal Communications Commission
(FCC) statement 57
Industry Canada Class A emission
compliance statement 57
Japanese Voluntary Control Council
for Interference (VCCI)
statement 60
Korean Class A warning
statement 60
People's Republic of China Class A
warning statement 59
Taiwanese Class A warning
statement 60
emergency power off considerations 9
enhancements, summary of xxi
environmental
notices ix
environmental conditions 16
environmental contamination 16
environmental notices xiii
Ethernet
cables 20
ports 28
remote support connection 33
F
FCC Class A notice 57
feature codes
automatic transfer switch 11
line cords 11
modem 33
radio frequency identification
device 31
weight reduction, model A14 31
gaseous contamination
considerations 16
GUI, hardware and software
requirements 39
H
hardware components
model A14 3
heavy equipment xii
height reduction option
model A14 31
host requirements worksheet 49
humidity requirements
model A14 15
pre-August 2009 model A14 51
I
IBM Trouble Ticketing System 37
IBM XIV Storage System management
tools
install 39
input voltages and frequencies 10
installing
XCLI 39
XIVGUI 39
XIVTop 39
interface modules
number of Fibre Channel ports 22
number of iSCSI ports, model
A14 22
iSCSI
logical network configuration 27
mixing with Fibre Channel 28
network configuration 28
number of ports 22
worksheet 49
iSCSI ports
modules with, model A14 5
number of, model A14 5
61
L
laser safety x
legal notices 56
lifting heavy equipment xii
line cords
considerations 11
feature codes for 11
location worksheet 46
location, preparing xii
M
maintenance module ports
patch panel, model A14 6
management IP access worksheet 43
management port
patch panel, model A14 6
management port connection
worksheet 45
management ports
configuration 29
protocols 29
model 114
radio frequency identification device
option 31
model A14
delivery options 31
rack requirements 15
radio frequency identification device
option 31
weight reduction option 31
model A14, pre-August 2009
rack requirements 51
modem
feature code 33
port model A14 6
remote support connection 33
using for remote access 36
N
network
configuring iSCSI 27
connections, model A14 6
requirements 20
new features and enhancements xxi
notebook computer, connecting for
support 30
notices
electronic emission 57
environmental ix, xiii
FCC, Class A 57
legal 55
safety ix
types ix
notifications, through call home 37
O
operating environment requirements
model A14 15
pre-August 2009 model A14 51
options
radio frequency identification
device 31
62
IBM XIV Planning Guide
options (continued)
weight and height reduction
model A14 31
overview, planning 1
P
particulate contamination
considerations 16
patch panel
model A14 6
PDFs xv
physical space requirements
model A14 18
pre-August 2009 model A14 54
planning overview 1
ports
Fibre Channel 22
iSCSI, model A14 22
management 29
notebook computer 30
patch panel, model A14 6
power
cabling schemes 13
consumption 13
consumption, pre-August 2009 model
A14 51
distance from power source 13
input voltages and frequencies 10
requirements 9
source configurations 10
pre-August 2009 racks
acoustics 54
cooling and environmental
considerations 51
deminsions 53
power consumption 51
space requirements 54
specifications 51
weight requirements 54
preparing the environment xii
primary contact worksheet 46
publications xv
R
rack
components, model A14 3
configurations, model A14 5
fully populated, model A14 3
minimally populated, model A14 3
options, model A14 31
racks
clearances 18
clearances, pre-August 2009 model
A14 53
dimensions, pre-August 2009 model
A14 53
power consumption 13
power consumption, pre-August 2009
model A14 51
requirements 15
radio frequency identification device
option 31
raised floor
dimensions 19
raised floor (continued)
requirements 19
reader feedback, sending xix
reducing weight 21
related information xv
remote access
through Ethernet 35
using the modem 36
using the Remote Support Center 33
remote mirroring configuration 29
Remote Support Center 33
remote support contact worksheet 46
remote support worksheet 45
requirements
ac power 9
acoustics 54
model A14 15
pre-August 2009 model A14 51
air circulation
model A14 15
pre-August 2009 model A14 51
airflow
model A14 15
pre-August 2009 model A14 51
altitude
model A14 15
pre-August 2009 model A14 51
cables 20
CLI 39
cooling
model A14 15
pre-August 2009 model A14 51
delivery
model A14 21
deminsions
pre-August 2009 model A14 53
GUI 39
humidity
model A14 15
pre-August 2009 model A14 51
network 20
physical space
model A14 18
pre-August 2009 model A14 54
raised floor 19
temperature
model A14 15
pre-August 2009 model A14 51
thermal dissipation
model A14 15
weight 20
weight, pre-August 2009 model
A14 54
S
safety
environmental notices ix
labels ix
laser x
notices ix
safety notices ix
secondary contact worksheet 46
sending
comments xix
site survey 41
site, preparing xii
SMTP 29
SNMP 29
summary of changes xxi
system information worksheet
X
43
T
technician ports
model A14 6
temperature requirements
model A14 15
pre-August 2009 model A14 51
thermal dissipation requirements
model A14 15
pre-August 2009 model A14 51
time information worksheet 43
trademarks 56
XCLI
install
XIVGUI
install
XIVTop
install
39
39
39
U
uninterruptible power supplies
about emergency power off 9
United States electronic emission Class A
notice 57
United States FCC Class A notice 57
usable capacity
model A14, for 1 TB disk drives 5
model A14, for 2 TB disk drives 5
V
VPN port
connection worksheet 45
VPN ports
for remote support 35
patch panel, model A14 6
W
weight reduction option
model A14 31
weight requirements
model 114 20
model A14 20
pre-August 2009 model A14
worksheets 48
call home 44
contact information 42
delivery information 42
domain name space 43
host requirements 49
iSCSI 49
location 46
management IP access 43
primary contact 46
remote support 45
remote support contact 46
secondary contact 46
site survey 41
system information 43
time 43
54
Index
63
64
IBM XIV Planning Guide
Printed in USA
GA32-0770-03