Download User`s Guide

Troubleshooting
201
Error message about reading the flash drive appears
Action
Yes
No
Step 1
Go to step 2.
Insert the flash drive
into the front USB slot.
Check if the flash drive is inserted into the front USB slot.
Note: The flash drive will not work if it is inserted into the rear USB slot.
Is the flash drive inserted into the front USB slot?
Step 2
Check if the printer is busy.
Note: A green blinking light indicates that the printer is busy.
Wait until the printer is Go to step 3.
ready, then view the
held jobs list, and then
print the documents.
Is there an error message on the display?
Step 3
Clear the message.
Go to step 4.
Go to step 5.
Use a supported flash
drive.
Contact your system
support person.
Contact customer
support.
Yes
No
Check for an error message on the display.
Note: A blinking red light indicates a printer error. Since the printer
requires attention, the printer ignores the flash drive.
Does the printer require attention?
Step 4
Check if the flash drive is supported.
For more information regarding tested and approved USB flash
memory devices, see “Supported flash drives and file types” on
page 89.
Is the flash drive supported?
Step 5
Check if the USB slot is disabled by the system support person.
Is the USB slot disabled?
Print jobs do not print
Action
Step 1
The problem is solved. Go to step 2.
a From the document you are trying to print, open the Print dialog and
check if you have selected the correct printer.
Note: If the printer is not the default printer, then you must select
the printer for each document that you want to print.
b Resend the print job.
Do the jobs print?