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EMPLOYERACCESS Online User Manual for Large Groups A Healthy Dose of Innovation™ 4ABLEOF#ONTENTS )NTRODUCTIONTO%MPLOYER!CCESS .................................................................................. PAGE .AME-ATCH ................................................................................................................... PAGE .EW%NROLLMENT ............................................................................................................ PAGE 3ELECTING0ROBATION4YPES....................................................................................................... PAGE !DD$EPENDENTS....................................................................................................................... PAGE 3ELECT#OVERAGE......................................................................................................................... PAGE !SSIGN#OVERAGE....................................................................................................................... PAGE /THER#OVERAGE......................................................................................................................... PAGE %NROLLMENT6ERI¹CATION........................................................................................................... PAGE %XISTING-EMBER-AINTENANCE .................................................................................... PAGE !DD$EPENDENTS ....................................................................................................................... PAGE !DD#OVERAGE............................................................................................................................ PAGE #HANGE#OVERAGE...................................................................................................................... PAGE #ANCEL#OVERAGE....................................................................................................................... PAGE 2EENROLLMENT.......................................................................................................................... PAGE 2EINSTATE................................................................................................................................... PAGE %DIT0ERSONAL)NFORMATION..................................................................................................... PAGE 2EQUEST)$#ARD...................................................................................................................... PAGE ,IFEAND$ISABILITY.................................................................................................................... PAGE 'ROUP&UNCTION ............................................................................................................ PAGE 0ENDING!CTIVITY........................................................................................................... PAGE 'ROUP"ILLING ................................................................................................................ PAGE )NVOICE$ETAILS .............................................................................................................. PAGE 0AY/NLINE .................................................................................................................... PAGE &REQUENTLY!SKED1UESTIONS ........................................................................................ PAGE )NTRODUCING%MPLOYER!CCESS %MPLOYER!CCESSATWWWUNICARECOMYOUR ONESTOPHEALTHMANAGEMENTWEBPORTAL 5NI#AREISMAKINGITEASIERFORYOUTODOBUSINESSWITHUS)NADDITIONTOTHEHELPFULRESOURCES ALREADYAVAILABLEONOUR7EBSITEWWWUNICARECOM%MPLOYER!CCESSOURONLINETRANSACTION SERVICEHASBEENUPDATEDTOPROVIDE %NHANCEDCONTENT )MPROVEDAVAILABILITY &ASTERRESPONSETIMES !NDABRANDNEWLOOK 7E°VEADDED,IFE$ISABILITYMANAGEMENTALLOWINGYOUTOMANAGEMOREATYOURCONVENIENCE 4HENEW%MPLOYER!CCESSOFFERSYOUEVENMORECONTROLCONTROLOVEREMPLOYEEINFORMATION CLAIMINFORMATIONANDACCURACY%RRORMESSAGESSIGNALMISSINGORINCOMPLETEINFORMATION ANDELECTRONICPROMPTSGUIDEYOUFROMONESTEPTOTHENEXT 4HISMANUALOFFERSSTEPBYSTEPINSTRUCTIONONHOWTOUSE%MPLOYER!CCESSEFFECTIVELY )FYOUHAVESPECI¹CQUESTIONSREFERTOTHE&REQUENTLY!SKED1UESTIONSPAGEINTHEBACKOFTHEMANUAL 'ETTING3TARTED 6ISITWWWUNICARE COMANDCLICKTHE %MPLOYERS®TAB ,OOKFORTHE,OGIN® BOX3ELECT,ARGE 'ROUP®FROMTHE DROPDOWNMENU THENCLICK,OGIN® 9OU°RETAKENTOTHE LOGINPAGE%NTER YOUR5SER)$AND 0ASSWORDCLICK ,OGIN®.OWYOU°RE READYTOBEGINUSING %MPLOYER!CCESS -EMBERSHIP 4IP9OUCANNAVIGATE%MPLOYER!CCESSUSINGTABSORBREADCRUMBS®7HAT AREBREADCRUMBS(ANSELAND'RETELUSEDTHEREALTHINGTOMARKTHEIRTRAIL %MPLOYER!CCESSMARKSYOURTRAILUSINGANELECTRONICVERSION"ELOWTHETABSARE TITLESOFPAGESYOU°VEVISITEDWHICHAPPEARASLINKS4HESEARECALLEDBREADCRUMBS ANDTHEYSHOWYOUWHEREYOU°VEBEEN)FYOUWANTTOGETBACKTOANYONEOFTHEM JUSTCLICKTHELINK 4HE-EMBERSHIP®MAINPAGEISCALLED%MPLOYER!CCESS/VERVIEW®4HINKOFITASHOMEBASE (EREYOUCANSTARTTHEENROLLMENTPROCESSFORNEWEMPLOYEESSUBSCRIBERSACCESSPENDING ACTIVITYPERFORMASEARCHFORACURRENTSUBSCRIBERORNAVIGATEEASILYUSINGTHETABSATTHETOP 4ABSTO%MPLOYER$ETAILS "ILLING&ORMS2EPORTSAND 0RO¹LEAREEMBEDDEDATTHETOP 4HEYGIVEYOUQUICKACCESSTO ANYOFTHESESCREENS %MPLOYER!CCESS/VERVIEWDISPLAYS ALLYOURPENDINGACTIVITY4O ACCESSYOURPENDINGACTIVITYCLICK THEGREEN6IEW!LL®ONTHERIGHT 2ESUMEORDELETEPENDINGACTIVITY USINGTHEHYPERLINKSTOTHERIGHTOF THESPECI¹CACTIVITY!LLINCOMPLETE WORKISAUTOMATICALLYSAVED IN0ENDING!CTIVITYANDALWAYS APPEARSIN%MPLOYER!CCESS /VERVIEWSEEPAGE .OTE9OUCANALSOACCESS0ENDING !CTIVITYFROMTHE2EPORTS®TAB 4OACCESSBENE¹TINFORMATIONOR MAKECHANGESTOACURRENTEMPLOY EE°SBENE¹TSENTERTHEMEMBER )$NUMBERTYPICALLYTHE3OCIAL 3ECURITYNUMBERINTHEBLANKBOX THENCLICK3EARCH® 4OADDANEWEMPLOYEEENTERTHE-EMBER)$ NUMBERTYPICALLYTHE3OCIAL3ECURITYNUMBERINTHE BLANKBOXUNDER!DD.EW3UBSCRIBER®THENCLICK 3UBMIT®4HE¹RSTPAGEINTHENEWENROLLMENT PROCESS-EMBER)NFORMATION®WILLAPPEAR .AME-ATCH )FTHEPERSONYOUENTEREDHASHAD PRIORCOVERAGEWITH5NI#AREEVENWITH APREVIOUSEMPLOYERYOUWILLSEETHIS SCREEN4HISSCREENISMEANTTOVERIFY THENAMEANDSOCIALSECURITYNUMBER YOUENTERED %NTERTHEEMPLOYEES°INFORMATIONIN THE¹ELDSPROVIDED #LICKTHE3EARCH®BUTTON .EW%NROLLMENT 4IP3TEPS®ARENUMBEREDTOTELLYOUWHEREYOUAREINTHEENROLLMENTPROCESS !LLSTEPSMUSTBECOMPLETEDBEFOREANEMPLOYEEISENROLLED)FATANYTIMEYOUCLICK 3AVEAND%XIT®YOURWORKWILLBESAVEDIN0ENDING!CTIVITY®0LEASENOTETHATTHE NEWENROLLMENTISNOTCOMPLETEUNTILYOUHAVECLICKED#ON¹RM®ONTHE%NROLLMENT 6ERI¹CATION3CREEN 3TEP-EMBER)NFORMATION 4HISISTHEBEGINNINGPAGETOSTARTTHE ENROLLMENTPROCESS To enroll an employee: %NTERTHEREQUESTEDINFORMATIONINTO EACHBLANKBOXOR¹ELD&IELDSWITHA REDARROWSBESIDETHEMINDICATE REQUIREDINFORMATION )FTHEEMPLOYEEHASDEPENDENTSTO ENROLLCLICK!DD$EPENDENT® )FTHEREARENODEPENDENTSTOENROLL CLICK#ONTINUE® 4IP)FYOUDIDNOTCOMPLETEALLREQUIREDINFORMATIONANERRORMESSAGEWILLAPPEAR TELLINGYOUWHICH¹ELDNEEDSTOBECOMPLETED9OUWON°TBEABLETOCONTINUETOTHE NEXTSCREENUNTILCOMPLETINGTHEREQUIRED¹ELDS )FYOUHAVEMULTIPLEPROBATIONARY PERIODSIEANEXEMPTEMPLOYEEIS ELIGIBLEFORCOVERAGEONTHE¹RSTDAY OFTHEMONTHFOLLOWINGTHEIRDATEOF HIREANDANONEXEMPTEMPLOYEEIS ELIGIBLEFORCOVERAGEONTHE¹RSTDAY OFTHEMONTHFOLLOWINGTHEDATETHEY COMPLETETHREEMONTHSOFCONTINU OUSEMPLOYMENT«SEENOTEBELOW CLICKTHEDROPDOWNBOXFOR0ROBA TION4YPE®ANDSELECTTHEAPPROPRIATE TYPE4HEEMPLOYEE°SEFFECTIVEDATEOF COVERAGEWILLBECALCULATEDBASED ONTHE(IRE$ATE®ANDTHE 0ROBATION4YPE® .OTE%MPLOYEESMUSTMEETELIGIBILITY REQUIREMENTSANDSATISFYTHEIRWAITING® PERIODREFERREDTOASPROBATIONARY PERIODASDE¹NEDINYOUR'ROUP !DMINISTRATOR-ANUAL .EW%NROLLMENTCONT 3TEPA-EMBERS$EPENDENTS 4HISSTEPISAPPLICABLEONLYIFYOUWANT TOADDDEPENDENTSORADDCOVERAGETO EXISTINGDEPENDENTS9OUMAYADD DEPENDENTCOVERAGEDURINGOPENENROLL MENTORFORNEWENROLLEES9OUCANALSO ADDADEPENDENTIFTHEREISANEWBORN ORMARRIAGE!$$).'$%0%.$%.43 $5%4/,/33/&#/6%2!'%#!. ./4"%$/.%/.,).%3EEPAGE #OMPLETETHEEMPLOYEE°SINFORMA TIONANDCLICK!DD$EPENDENT®IFTHE EMPLOYEEHASMOREDEPENDENTSTO ENROLL&IELDSREQUESTINGDEPENDENT INFORMATIONAPPEARBELOWTHE EMPLOYEEINFORMATION #OMPLETETHEINFORMATIONANDCLICK ADD!NOTHER$EPENDENT®FOREACH DEPENDENTTOENROLL/THERWISE CLICK#ONTINUE® 3TEP3ELECT#OVERAGE 5SETHISSCREENTOSELECTTHEAPPLICABLEPRODUCTSFORYOURGROUPFOREXAMPLEMEDICALLIFEAND ORDENTALCOVERAGEFOREMPLOYEESSUBSCRIBERSANDIFAPPLICABLEDEPENDENTS 4OCOMPLETETHISSTEPSIMPLY CLICKTHEDROPDOWNARROWAND SELECTTHEAPPROPRIATEMEDICAL ORDENTALCOVERAGE )FYOURGROUPOFFERSLIFE DISABILITYPRODUCTSPLEASE SELECTHERE 7HEN¹NISHEDCLICK #ONTINUE® 3TEP!SSIGN#OVERAGE 4HISSCREENAPPEARSIFAN(-/MEDICALPLANISSELECTED 9OUHAVETWOACTIONITEMSWHENENROLLINGANEMPLOYEE°SDEPENDENTS !#HECKTHEBOXTOENROLL SUBSCRIBERANDALLDEPENDENTS INSELECTEDCOVERAGE OR "#HECKTHEBOXTOENROLL INDIVIDUALDEPENDENTSIN EACHCOVERAGETYPE !#HECKTHEBOXTOENROLL SUBSCRIBERANDALLDEPENDENTS WITHTHESAMEMEDICALPRIMARY CAREPHYSICIAN9OUWILLNEEDTO ENTERAPROVIDERNUMBERINTHE 0-')0!BOXPROVIDED OR ")NDICATETHATNOMEMBERS HAVESELECTEDAMEDICAL0#0 &OR4EXAS(-/ENTER:®OR FOR)LLINOISENTER9®INTHE 0-')0!BOXPROVIDED OR #)FALLENROLLEESCHOOSE DIFFERENTMEDICAL0#0°SYOUWILL NEEDTOENTERAPROVIDERNUMBER FOREACHENROLLEE #LICK#ONTINUE® 3TEP!SSIGN#OVERAGECONT 4HISSCREENAPPEARSIFA00/MEDICALPLAN ISSELECTED 9OUHAVETWOACTIONITEMSWHENENROLLING !#HECKTHISBOXTOENROLL SUBSCRIBERANDALLDEPENDENTS INSELECTEDCOVERAGE OR "#HECKTHEBOXTOENROLLINDIVIDUAL DEPENDENTSINEACHCOVERAGETYPE 3ELECTYOUR-EDICAL.ETWORKUSINGTHE DROPDOWNBOX/RCHECKTHEBOXTOALLOW THESYSTEMTOAUTOMATICALLYPICKA-EDICAL .ETWORKFORALLMEMBERSBASEDONYOUR :IP#ODE )FYOUMISSEDSOMETHINGORSELECTEDTHE WRONGBENE¹TPLANYOUCANGOBACKBY CLICKINGONTHE0REVIOUS®BUTTON )FEVERYTHINGLOOKSRIGHTCLICK#ONTINUE® 3TEP/THER#OVERAGE 4HISISTHE¹NALSCREENINTHENEW ENROLLMENTPROCESS )NDICATE9ES®OR.O®BYCLICKINGTHE CORRESPONDINGCIRCLE #LICKING.O®TOTHESEQUESTIONSWILL AUTOMATICALLYACTIVATE.O®INTHE CORRESPONDINGCHECKBOXESBELOW #LICKING9ES®TOTHESEQUESTIONSPROMPTS YOUTOCOMPLETETHENECESSARYINFORMATION BELOW )FYOUCLICKED9ES®ABOVEENTERTHEAP PROPRIATEBEGINDATEFOREACHMEMBERWHO HADPRIORCOVERAGE)FNOPRIORCOVERAGE INFORMATIONISPROVIDEDENTERTHEHIREDATE ASTHEPRIORCOVERAGEBEGINDATE .OTE0REEXISTINGDATACANNOTBECHANGED IN%MPLOYER!CCESSAFTERAMEMBERHAS BEENADDED0LEASESUBMITPREEXISTINGDATA VERI¹CATIONSUCHASACERTI¹CATEOFCREDITABLE COVERAGETO5NI#ARE,ARGE'ROUP FORPROCESSING 3TEP3UBMIT#HANGES 4HISISTHELASTSTEP®INTHEENROLLMENT PROCESS#LICK#ONTINUE®TOSEETHE VERI¹CATIONSCREEN !FTERYOUCLICK#ONTINUE® THE6ERI¹CATION®PAGE APPEARSANDASKSYOUTO CHECKTHEINFORMATIONYOU ENTEREDFORACCURACY )FCORRECTCLICK3UBMIT® )FNOTCLICK0REVIOUS® ANDMAKECHANGES /NCETHEINFORMATIONIS VERI¹EDANDSUBMITTEDA FEEDBACKPAGEWILLCON¹RM WHETHERTHEEMPLOYEEHAS BEENSUCCESSFULLYENROLLED )FTHEDATAWASNOT SUCCESSFULLYTRANSMITTEDTO 5NI#AREYOUWILLRECEIVE ANERRORMESSAGE -EMBER-AINTENANCE !CCESS-EMBER)NFORMATION/PEN%NROLLMENT/PTIONS 4OPERFORMMAINTENANCEON ASPECI¹CEMPLOYEEANDOR DEPENDENT¹RSTSEARCHFORTHE EMPLOYEEIN%MPLOYER!CCESS %NTERTHEEMPLOYEE°S MEMBER)$ORSOCIAL SECURITYNUMBER #LICK3EARCH® 9OURSEARCHWILLBRINGUPAN%MPLOYEE $EPENDENT$ETAILS®PAGEFROMWHICHYOU CANVIEWSPECI¹CINFORMATIONABOUTAN EMPLOYEEANDEASILYACCESSDIFFERENTBENE¹T OPTIONSBYUSINGTHEBUTTONSDISPLAYED !DD$EPENDENTS 3IMPLYCLICKTHEBUTTON!DD$EPENDENT® IN%MPLOYEE$EPENDENT$ETAILSTOADDOR REENROLLDEPENDENTSTOANENROLLEDEM PLOYEE°SSUBSCRIBER°SCOVERAGE.EWBORNS ANDNEWSPOUSESAREELIGIBLEFORCOVERAGE ONTHEEVENTDATEIEBIRTHDATEORDATEOF MARRIAGE .EWSPOUSESANDNEWBORNDEPENDENTSMAYBE ADDEDTHROUGH%MPLOYER!CCESSWITHINDAYS OFMARRIAGEORBIRTH!DEPENDENTSPOUSEANDOR CHILDRENMAYONLYBEADDEDDURINGTHEGROUP°S OPENENROLLMENTPERIOD,OSSOFDEPENDENT°S COVERAGECANNOTBECOMPLETEDONLINE&ORMORE INFORMATIONONTHEADDITIONOFDEPENDENTSPLEASE CONSULTYOUR5NI#AREGROUPADMINISTRATORMANUAL ORCALL5NI#ARECUSTOMERSERVICEATTHENUMBER LISTEDONYOUR5NI#AREPREMIUMINVOICE !DD$EPENDENTSCONT (EREYOUCANREENROLL ADEPENDENTWHOHAS PREVIOUSLYBEENCANCELLED ANDHASNOACTIVECOVERAGE 4HEREQUIRED¹ELDSWILL BEPREPOPULATED #LICKTHECHECKBOXNEXTTO )NCLUDETHIS$EPENDENT® 5NCHECK)NCLUDETHIS $EPENDENT®IFYOUDONOT WANTTOCOVERTHISDEPENDENT (EREYOUCANADDA NEWDEPENDENT #LICKTHECHECKBOXNEXTTO )NCLUDETHIS$EPENDENT® #LICKTHE#ONTINUE®BUTTON .OTE4HISOPTIONISONLYAVAILABLE DURINGOPENENROLLMENT !DD#OVERAGE 3IMPLYCLICKTHEBUTTON!DD#OVERAGE®IN%MPLOYEE$EPENDENT$ETAILSTOADDCOVERAGETO ENROLLEDEMPLOYEESANDDEPENDENTS #ON¹RMTHEEFFECTIVEDATE 3ELECTTHENEWCOVERAGEFROM THEDROPDOWNMENU #LICK#ONTINUE® #HANGE#OVERAGE 3IMPLYCLICKTHEBUTTONTO ACCESS#HANGE#OVERAGE® TOMAKECHANGESTOEXISTING BENE¹TCOVERAGE #LICK#ONTINUE®TOGOTOTHE #HANGE0LANS®SCREEN4HERE YOUCANSELECTANEWSUBGROUP ALONGWITHTHEEFFECTIVEDATE OFTHECHANGE#OMPLETETHE #HANGE0LANS®AND!SSIGN #OVERAGE®SCREENSSTEPSTWO ANDTHREEANDCLICK3UBMIT® .OTE9OUCANONLYCHANGECOVERAGE DURINGOPENENROLLMENTWITHIN THE¹RSTDAYSOFTHEINITIAL ENROLLMENTORWHENSWITCHING FROMACTIVETO#/"2!ORRETIRE 9OUCANNOTCHANGEFROMONEACTIVE GROUPTOANOTHERACTIVEGROUP ANYOTHERTIMEDURINGTHEYEAR #ANCEL#OVERAGE )N%MPLOYEE$EPENDENT$ETAILS¹NDTHE#ANCEL#OVERAGE®BUTTONANDCLICKIT 4HISPAGEAPPEARS +EYINTHECANCELLATION EFFECTIVEDATEHERE #LICKTHEDROPDOWNUNDER THE#ANCELLATION2EASON® THENCHOOSEAREASONFROM THEDROPDOWNMENU "ESUREYOUCLICKTHEBOX NEXTTOALLAFFECTEDBENE¹TS ANDORDEPENDENTS .OTE4HECANCELLATIONEFFECTIVEDATE ISTHE¹RSTDAYTHATTHEEMPLOYEE WILLNOLONGERBECOVEREDBYTHE EMPLOYERSPONSOREDPLAN&OR EXAMPLEIFTHEEMPLOYEE°SLASTDAY OFEMPLOYMENTIS-ARCHTHE CANCELLATIONEFFECTIVEDATEWOULDBE !PRIL)FTHEEMPLOYEE°SLASTDAYOF EMPLOYMENTIS-ARCHANDYOU COVEREMPLOYEESTHROUGHTHEENDOF THEMONTHINWHICHTHEYTERMINATE EMPLOYMENTTHECANCELLATION EFFECTIVEDATESHOULDBE!PRIL 2EENROLL &ROM%MPLOYEE$EPENDENT$ETAILSYOU CANALSO2EENROLLANEMPLOYEE 4OREENROLLAMEMBERWHOSECOVERAGEHAS BEENCANCELLEDENTERTHE.%7HIREDATE ANDCON¹RMTHEEMPLOYEE°SGROUPNUMBER "ESURETOCLICKTHECHECKBOX)NCLUDE $EPENDENT®FOREACHMEMBERTOBE REENROLLED7HENYOUARE¹NISHEDCLICK #ONTINUE®3ELECTTHECOVERAGEFORMTHE DROPDOWNMENUANDCLICK#ONTINUE® #OMPLETETHE!SSIGN#OVERAGE®AND /THER#OVERAGE®SCREENSANDCLICK 3UBMIT®0LEASEREFERTOTHE%NROLLMENT 3ECTIONFORDETAILS 2EINSTATE #LICKONTHEBUTTONIN%MPLOYEE $EPENDENT$ETAILSTOACCESSTHEOPTION TOREINSTATEANEMPLOYEEWITHNOLAPSE INCOVERAGE"EFOREREINSTATINGPLEASE REMEMBER .ODEPENDENTSCANBEREINSTATED ONCANCELLEDCONTRACTSUNLESSTHE EMPLOYEESUBSCRIBERISREINSTATED /NLYDEPENDENTSWITHTHESAME TERMINATIONDATEASTHEEMPLOYEE SUBSCRIBERWILLBEREINSTATEDON CANCELLEDCONTRACTS 4OREINSTATEEMPLOYEEAND DEPENDENTSSIMPLYCLICKTHEBLANK BOXNEXTTO2EINSTATE-EMBER®"E SURETOCLICKALLAPPLICABLEBENE¹TS ANDORDEPENDENTS 0LEASECONTACTYOURACCOUNTSERVICE REPRESENTATIVEFORINFORMATIONONHOWTOENROLL DEPENDENTSUNDERA1UALI¹ED-EDICAL#HILD 3UPPORT/RDER %DIT0ERSONAL)NFORMATION 3IMPLYCLICKTHEBUTTONIN %MPLOYEE$EPENDENT$ETAILSTO ACCESSTHEOPTIONTOCHANGEEMPLOYEE SUBSCRIBERANDDEPENDENTPERSONAL INFORMATIONSUCHASADDRESSPHONE NUMBERETC .OTE"ESURETOVERIFYYOURCHANGESBEFORE SUBMITTINGTHENEWINFORMATION 2EQUEST)$#ARD 3IMPLYCLICKTHE2EQUEST )$#ARDS®BUTTONONTHE %MPLOYEE$EPENDENT $ETAILSPAGETOACCESS THISSCREENANDORDER)$ CARDSFORANINDIVIDUAL MEMBER #HOOSETHEADDRESS YOUWOULDLIKEIT MAILEDTO 3ELECTINDIVIDUAL MEMBERSYOUWOULD LIKETOORDER)$ CARDSFOR #LICK3UBMIT®TO ORDERTHECARDS 4IP&ORALLCLAIMSOTHERTHAN3HORT4ERM$ISABILITYONCEYOUHAVECOMPLETEDYOUR ONLINEENTRIESYOUWILLBEABLETOPRINTTHECLAIMSFORMFORSIGNATUREANDCOMPLETION ,IFEAND$ISABILITY 4OINITIATEACLAIMORVIEWACLAIM°SSTATUSCLICKTHE ,IFEAND$ISABILITY®BUTTONIN %MPLOYEE$EPENDENT$ETAILS )NITIATEA#LAIM #LICKTHE)NITIATE,IFE$ISABILITY#LAIMS®LINK ONTHE#LAIMS4OOLS®PAGE 4HEREARESEVERALDIFFERENTKINDSOFCLAIMSYOU CANINITIATEWHICHARELISTEDONTHENEXTPAGE .OTE9OUCAN¹NDADDITIONAL,IFEAND$ISABILITYTOOLSWITHIN THE2EPORTSTABOF%MPLOYER!CCESS4HESE,IFEAND$ISABILITY 4OOLSWILLALLOWYOUTO #ALCULATE)MPUTED)NCOMEFORANEMPLOYEE #ALCULATE,IFEOR$ISABILITYINSURANCENEEDSFORANEMPLOYEE !CCESS#ONVERSIONAND0ORTABILITYINFORMATIONANDFORMS !CCESS3ELF"ILLED0REMIUM7ORKSHEETSANDFORYOURGROUP )NITIATE#LAIM 9OUCANINITIATEA,IFEANDOR$ISABILITY #LAIMFORYOUREMPLOYEESHERE&ILLIN THEREQUIREDINFORMATIONANDSELECTA CLAIMATTHEBOTTOM ,IFE#LAIMS ,IFEOR$EPENDENT#LAIM !CCELERATED$EATH !CCIDENTAL$EATH ,IFE«7AIVEROF0REMIUM $ISABILITY#LAIMS 3HORT4ERM$ISABILITY ,ONG4ERM$ISABILITY ,OSSOF3IGHT$ISMEMBERMENT /NCEYOUHAVECOMPLETEDYOUR ONLINEENTRIESYOUWILLBEABLETO PRINTTHECLAIMSFORMFORSIGNATURE ANDCOMPLETION 'ROUP&UNCTION %MPLOYER$ETAILS 2EVIEWPREFERENCES ANDGENERALGROUP INFORMATIONHERE "ILLING 4HISTABALLOWSYOUTOVIEW SUMMARYINFORMATIONFOR ALLOPENINVOICES!DDI TIONALLYTHISFUNCTIONALITY PROVIDESDETAILSONMONTH LYACTIVITYINVOICENUMBER ANDTOTALAMOUNTDUE 2EPORTS 9OUCANUSETHISTABTO VIEW%MPLOYEE2OSTERS 'ENERATE!CTIVITY2EPORTS ANDHELPEMPLOYEES¹ND PHYSICIANSUSINGOURON LINE0ROVIDER$IRECTORY 0RO¹LE 5SETHISTABTOCHANGE YOUREMAILADDRESS PASSWORDANDORYOUR SECRETQUESTION 0ENDING!CTIVITY This example shows how your pending activity folder might look. #LICKING$ELETEONTHISSCREEN ONLYREMOVESTHEACTIONFROM 0ENDING!CTIVITYITDOESNOT CANCELTHESUBSCRIBER°SCOVER AGE#ANCEL#OVERAGECANBE ACCESSEDFROMTHE%MPLOYEE $ETAILSPAGE .OTE3UBSCRIBERINFOCANNOTBE ACCESSEDIFTHATSUBSCRIBER°S)$.UMBER ISLISTEDINANYUSER°S0ENDING!CTIVITY 4OENSUREFULLACCESSTOALLSUBSCRIBER INFOPLEASEKEEPPENDINGACTIVITYUP TODATEANDTOAMINIMUM 'ROUP"ILLING 4IP"ILLING%NTITIES®ALSOPROVIDESACCESSTOINVOICESANDTHEIRDETAILS 'ROUP"ILLING4RANSACTION3ELECTION 3ELECTTHEGROUPNUMBERFROMTHE"ILL ING%NTITIES®PAGE"ILLINGHOMEPAGETO ACCESSANUMBEROFTRANSACTIONSONTHE /PEN)NVOICES®PAGE )NVOICES #HOOSETHEINVOICENUMBERTOREVIEW 9OUCANCLICKONANINVOICENUMBERTO VIEWDETAILSOFTHEINVOICE 5SINGTHELINKSONTHELEFTSIDEOFTHE SCREENYOUCANPAYYOURBILLSONLINE SCHEDULEPAYMENTSVIEWPASTINVOICES ANDMORE 9OUCANALSOACCESSSOMEOFTHEABOVE FUNCTIONSUSINGTHE BUTTONSONTHESCREEN )NVOICE$ETAILS !FTERSELECTINGANINVOICENUMBER TOREVIEWANUMBEROFOPTIONSARE AVAILABLE4HISSCREENDISPLAYS YOURCURRENTINVOICESANDTHETOTAL AMOUNTDUE!LLTHEINFORMATIONON THISPAGEAPPEARSONYOURSTATEMENT )NVOICE-EMBERSHIP$ETAILS (EREYOUCANVIEWEACH EMPLOYEEANDDEPENDENT WITHINYOURGROUP 4OVIEWANYBILLEDADJUST MENTSFORYOURGROUPMADE BYYOUR5NI#AREREPRESENTA TIVECLICKTHE"ILLED!DJUST MENTSLINK 4IP9OUHAVETHEOPTIONTOPAYONLINEFROMALMOSTANYSCREENIN"ILLING,OOKFORA GREENBUTTONTHATSAYS0AY/NLINE.OW® 0AY/NLINE %MPLOYER!CCESSOFFERSYOUTHE CONVENIENCEANDºEXIBILITYOFPAYING YOURMONTHLYBILLSONLINE9OUHAVE THEOPTIONTOPAYMULTIPLEINVOICESAT ONETIME %NTERTHEAMOUNTYOUWOULDLIKE TOPAYINTHE0AYMENT!MOUNT 3ELECTEDBOX #HOOSETOPAYUSINGASINGLE ACCOUNTORMULTIPLEACCOUNTS #LICK#ONTINUE &REQUENTLY!SKED1UESTIONS Can there be more than one administrator at a group who can process eligibility on EmployerAccess? 9ES%ACHADMINISTRATORREQUESTINGACCESSTO%MPLOYER!CCESSNEEDSTOCOMPLETE THE5SERNAME0OLICYAND5SAGE!GREEMENT%ACHGROUPADMINISTRATORWILL RECEIVETHEIROWNUSER)$AND0).ALLOWINGTHEMTOACCESS%MPLOYER!CCESS Can a group’s third party administrator process the eligibility? 9ES7EREQUIREAWRITTENREQUESTFROMTHEGROUPIFTHEYUSETHESERVICESOFA THIRDPARTYONTHEIRBEHALF5NI#AREWILLNEEDTOAPPROVETHEUSEOFTHISTHIRD PARTYADMINISTRATOR4HE)NTERNET%LIGIBILITY!GREEMENTASWELLASTHE4HIRD0ARTY !GREEMENTWILLNEEDTOBESIGNEDBYTHEGROUP 7HATISTHETURNAROUNDTIMEONCEAGROUPADMINISTRATORHASPROCESSEDACTIVITY THROUGH%MPLOYER!CCESS /NCETHEGROUPADMINISTRATORRECEIVESTHEMESSAGETHATTHEREQUESTEDACTIONWAS SUCCESSFULLYCOMPLETED®THEINFORMATIONISINTHE5NI#ARESYSTEMIMMEDIATELY Are groups required to submit membership forms (i.e., enrollment, change) once activities are processed through EmployerAccess? .O4HEGROUPISRESPONSIBLEFORMAINTAININGTHEELIGIBILITYDOCUMENTATION 4HISISNOTEDINTHE)NTERNET%LIGIBILITY!GREEMENTUNDER3ECTION)6 0ART!«%STABLISHMENTAND2ETENTIONOF-EMBERSHIP)NFORMATION Should I select “Schedule Payments” as an option if my group has a lot of monthly eligibility maintenance? .O0AY/NLINE.OW®ISPROBABLYAMORERELIABLEOPTIONTOAVOIDRISKINGTHE SCHEDULEDPAYMENTNOTBEINGENOUGHTOCOVERYOURMONTHLYPREMIUM Does UniCare have a minimum browser requirement? Yes, Internet Explorer 6.0 or higher. Does UniCare use passwords? Yes. A user ID and PIN are assigned for each of our customers as they register to use the website. 7HATISYOURENCRYPTIONPROCESS 5NI#AREUSESBITENCRYPTIONSTARTINGATTHELOGINPAGE4HISMEANSTHATNO USERNAMESORPASSWORDSPASSACROSSTHE)NTERNETINCLEARTEXT $OYOUUSE3ECURE3OCKET,AYER33, 9ESBIT33,CERTI¹CATESAREINSTALLEDONTHESERVERSUPPORTINGTHEWEBSITE ENSURINGANENCRYPTEDCHANNELISESTABLISHEDBETWEENACUSTOMER°SBROWSERAND OURWEBSITE4HEVENDORWEUSEIS6ERISIGN .OTE)FTHEMEMBER°SHEALTHPLANISINSUREDORHEALTHMAINTENANCEORGANIZATIONCOVERAGETHECOVERAGE ISPROVIDEDBYONEOFTHEFOLLOWINGCOMPANIES5NI#ARE,IFE(EALTH)NSURANCE#OMPANY5NI#ARE (EALTH)NSURANCE#OMPANYOFTHE-IDWEST).AND),ONLY5NI#ARE(EALTH0LANSOFTHE-IDWEST)NC (-/IN).AND),ONLY5NI#ARE(EALTH)NSURANCE#OMPANYOF4EXAS48ONLYOR5NI#ARE(EALTH 0LANSOF4EXAS)NC(-/IN48ONLY2EGISTERED-ARKOF7ELL0OINT)NC
