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Troubleshooting Table of Contents SECTIONS 1 2 3 No video image appears on user display in one channel • Reboot the computer • Check that the video cable connecting computer and KVM is properly secured at both sides • Check that PC video output is sent to the connected video connector if PC supports multiple displays • Check that PC resolution matches connected display capabilities • Connect the display directly to the PC to confirm that video output is available and that good image is shown Bad video image quality one or both channels • Check that all video cables are properly connected to the Switch, computer, and display • With everything connected, power-cycle the Belkin Secure Flip KVM Switch to reset the video. Make sure the Video Diagnostic LED is solid green • Check that the display that you are using supports the resolution and refresh-rate settings on your computer • Lower the video resolution of your PCs • Connect the display directly to the computer you are having trouble with to see if the problem still appears Note: If the Belkin Secure Switch does not work properly, or the configuration procedure is unclear or does not work, contact Belkin support at 1-800-282-2355. Belkin Advanced Secure 2-port Flip KVM Switch User Manual 21 4 5 6