Download MagicBox - ClearOne

A p p e n d i x C : T r o u b l e sh o o t i n g
This section will provide you with solutions to commonly found issues that can
arise when first working with EZ-Stream.
Template Issues
When I hit Preview, the template does not render:
1. Check to make sure that no component on your template design is
part way on a band. A component must be completely inside a band
or completely on the page. If part of a component is in a band and
part is on the page, it will cause that whole area not to render.
2.
Check the connection settings to your data source. If EZ-Stream
cannot access your data source, then you cannot Preview the
template.
Publishing Issues
When I click on “Publish Now” it says the Update has Concluded but the
content is not playing on my MagicBox Unit.
This is either caused by an error in rendering the template, or in the
connection to the MagicBox system. The best way to know for sure is to
check the service log. This can be found in the directory that EZ-Stream
was installed to and it is a text file called “ezstream.log”. Scroll down to
the bottom and see what error has occurred. If it is a problem with the
template, check the things mentioned above in “Template Issues.” If it is
the connection to the MagicBox system, go to the Site Setup and verify
your IP settings.
After Publishing, it says the Content was confirmed and set successfully, yet
none of the content is being displayed.
Check the data and time set on your MagicBox system. If it does not have
the current date, it will cause the content not to show up.
Stream Issues
Any issue with the stream can best identified by checking the service log file.
This is found in the directory that EZ-Stream was installed into and it is a text
file called “ezstream.log”. Every time EZ-Stream tries to access you database or
EZ-Stream User Manual
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