Download ScanPoint Local Client

ScanPoint® Local Client
Question
Solution
I can’t see the ScanPoint®
icon in my system tray.
The ScanPoint® Local Client icon does not appear in the
system tray when:
I don’t see any Docking
Stations / Wireless Hubs
in the ScanPoint® LC
window
I see a connected
Docking Station /
Wireless Hub but not the
instrument.
User’s Manual
Troubleshooting and Maintenance
Š
The ScanPoint® Local Client window is open in
the background. Look for a ScanPoint® icon on
your task bar, and click it to bring the
ScanPoint® LC window to the front.
Š
You have exited ScanPoint® Local Client. See
“Starting ScanPoint® LC” on page 21 for
instructions on starting the application.
If you do not see any Docking Station(s) / Wireless
Hub(s) in the ScanPoint® LC window:
Š
Click the FIND NEW button (in the lower left
corner of the ScanPoint® LC window) to identify
and connected Docking Stations / Wireless
Hubs.
Š
Check your USB connections. Ensure that the
cord(s) from your Docking Station(s) / Wireless
Hub(s) are attached securely to your system.
Š
If you are installing your Docking Station /
Wireless Hub for the first time you may be
prompted to use the Install New Hardware
Wizard. In this case, follow the on-screen
prompts until installation is complete.
Š
Try a different USB connector.
Š
Try re-starting your computer and re-opening
ScanPoint® LC.
If you do not see any devices in the Docking Station(s) /
Wireless Hub(s):
Š
Remove the device from its Docking Station or
Battery Charger/ Wireless Hub, wait 3 seconds
and replace it.
Š
Your device battery may be very low. Leave the
device in the Docking Station or Battery
Charger/ Wireless Hub until the battery is fully
charged.
Š
Try re-starting your computer and re-opening
ScanPoint® LC.
page 51