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A FRAMEWORK FOR IMPROVING TECHNOLOGY ACCEPTANCE 68 help’, which was also often found in participants’ ladders. The influence of the expert agreement map (Figure 10) is mostly seen in the structure of the scenario’s. One scenario focuses on the monitoring function of VictoryaHome, and two scenarios focus on telecommunication with the Giraff (one on social communication and one on communication to provide help). Furthermore, all three types of primary users play a role (elderly, informal caregivers and professional caregivers), and all used devices are shown. The video also follows several guidelines from Table 9. For example, the social learning theory is applied by using representative actors that perform all the tasks. Furthermore, the application setting is mirrored to increase the relevance for the actual decisions and tasks users have to make and perform. Figure 12. Several snippets showing the resulting designs of the introduction components. Full versions are found in Appendices M to R.