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A FRAMEWORK FOR IMPROVING TECHNOLOGY ACCEPTANCE
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help’, which was also often found in participants’ ladders. The influence of the expert
agreement map (Figure 10) is mostly seen in the structure of the scenario’s. One scenario
focuses on the monitoring function of VictoryaHome, and two scenarios focus on
telecommunication with the Giraff (one on social communication and one on communication
to provide help). Furthermore, all three types of primary users play a role (elderly, informal
caregivers and professional caregivers), and all used devices are shown. The video also
follows several guidelines from Table 9. For example, the social learning theory is applied by
using representative actors that perform all the tasks. Furthermore, the application setting is
mirrored to increase the relevance for the actual decisions and tasks users have to make and
perform.
Figure 12. Several snippets showing the resulting designs of the introduction components. Full versions are
found in Appendices M to R.