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Chapter 1 – Introduction ....................................................................................... 1
Document Overview............................................................................................................ 1
Documentation Conventions............................................................................................... 2
Who Should Use This Guide?............................................................................................. 2
How This Guide Is Organized.......................................................................................................3
Chapter 2 – CoralCenter JET Product Overview .................................................. 6
Foreword ............................................................................................................................. 6
Overview ............................................................................................................................. 6
Design ................................................................................................................................. 7
The CoralCenter JET Family .............................................................................................. 7
Software Commonality........................................................................................................ 8
CoralCenter JET Components............................................................................................ 9
User Interface...................................................................................................................... 9
Special Applications .......................................................................................................... 15
Toward the future .............................................................................................................. 15
Technical Specifications..............................................................................................................16
Chapter 3 - System Details................................................................................. 17
Foreword - System Overview............................................................................................ 17
Design Summary............................................................................................................... 18
System Architecture .......................................................................................................... 19
CoralCenter JET Architecture ........................................................................................... 21
Database Tables ............................................................................................................... 22
Security ............................................................................................................................. 22
General Description .......................................................................................................... 22
User Management............................................................................................................. 23
Security Device ................................................................................................................. 24
System Help..................................................................................................................................24
Chapter 4 - Standalone and Client/Server Setup................................................ 25
Introduction ....................................................................................................................... 25
System Requirements....................................................................................................... 26
Standalone ........................................................................................................................ 26
ACD Server, with or without Database Server and/or real-time client.............................. 26
Separate Database Server ............................................................................................... 26
Windows Realtime/Reporting/Database client.................................................................. 27
Chapter 5 - Server Installation for Windows NT Server/Workstation .................. 35
Chapter 6 - Continued Standalone/Server Software Installation......................... 40
Chapter 7 - Installing CoralCenter JET Software on Server/Standalone ............ 44
Chapter 8 - Setup Server for Browser Based Client Access............................... 45
Chapter 9 - Setup JAVA Client for Browser Based Access ................................ 48
Chapter 10 - Setup Client for Real-Time Access without Browser...................... 50
Chapter 11 - Setup Client for Reporting/DB Access ........................................... 51
Chapter 12 - Setup Backup Parameters............................................................. 53
Chapter 13 - Starting CoralCenter JET............................................................... 47
CoralCenter JET Server ..................................................................................................................47
CoralCenter JET JAVA Client........................................................................................................48