Download Welcome to FirstSteps

FirstSteps Software Services
At FirstSteps we look after our valued customers
from day one.
Whether you’re a 16 place private day nursery, a
100 place local authority run children's centre or a
large nursery chain, we are committed to providing
satisfaction throughout your evaluation,
installation, training and after sales support
journey.
We provide a free personal consultation to assess your
requirements and from this we can offer a solution
tailored to your specific needs. We appreciate no
two organizations operate the same way and a
bespoke system is often required. This is where
our personal service starts, something which sets
us apart from other software companies.
We follow a pre-installation procedure to make sure
everyone from the smallest to the largest of our
customers are project managed all the way and
that the set up they require is followed up and
carried out efficiently.
FirstSteps is password protected and you have the
ability to restrict access to certain areas for certain
users thus giving you added security and
complying with data protection policies.
Free updates are issued to all supported customers with
at least one major software release per year.
The second training session builds on the initial training
and enables you to start using the key areas of the
We give comprehensive training in two visits. Again we
software, namely the Financial, Planning and Staff
follow the ‘personal and professional’ customer
Sections. You will also be shown how to create Mail
service company ethos and train you personally.
Merge documents and fully utilise all the
This is normally done on site or at a venue to suit
functionality of FirstSteps. The training sessions are
you but you can also opt to come to our training
usually 3-4 weeks apart but as you are always in
suite in Leicester if you prefer. The first training
control these can vary depending on individual
session usually includes installation of the software
requirements. Throughout the training period your
unless this needs to be done remotely in advance
assigned FirstSteps trainer will be in touch with you
(as in the case of our hosted contract option or a
to see how you are getting on. Until you are fully
terminal services set up). Taking you step by step
trained they will also advise and offer support.
through the basics of the system our expert
trainers ensure you will be able to enter all your
Technical advice is available from our dedicated Support
data accurately and easily before they leave you to
Technicians. This could be a simple telephone
‘settle in’ prior to the second training session.
enquiry or online assistance given using our
FirstSupport facility over an internet connection.
Our Technicians can also assist with questions on
You will receive a comprehensive user manual with step
system requirements for your specific setup prior
by step guides to all areas of the software and with
to purchase as well as re-installation of the
every update thereafter release notes will be
software if you purchase a new computer and need
issued in PDF format to let you know what is new.
to transfer your FirstSteps system.
FirstSteps users do not have to be IT experts. Delivering
FirstSteps can be backed up to CD, USB or Network
excellent customer service is also what sets us
Drives and we will ensure you are familiar with the
apart from other software providers. There is
essential Backup process, and assist you in
always a friendly voice on the end of the phone
restoring your data should the situation arise. If
and nothing is too much trouble for us. We explain
opting to use FirstSteps on a hosted contract basis
things in a way you will understand because we
and accessing via the internet your data will
appreciate user level experience varies in all
automatically be backed up twice a day.
organizations.