Download PRO SERIES Network Camera & Video Server USER MANUAL

7. The camera does not send any Emails. Why?
1. The problem occurs because the camera cannot contact the Email Server
Check:
- Is the Email (SMTP) Server Address correct? (Network Configuration)
- Did you specify the correct Gateway IP address? (Network Configration)?
- Did you specify correct DNS Servers? (Network Configuration)
- Did you enter the correct Email Address? (Event Trigger Configuration)
- Did you specify the Email Title? (Event Trigger Configuration)
2. The Email Server denies the delivery request from the camera
Check:
- Is a valid Sender Address specified? (Network Configuration)
- Did you activate SMTP Authentification? (Network Configuration)
- Did you enter correct Username + Password for SMTP Authentification? (Network
Configuration)?
Also be sure to have the latest firmware installed in case you experience difficulties. Possible
compatibility problems are likely to be resolved in newer firmware versions.
8. How do I activate the FTP Upload Function?
( ) send captured image to FTP
Activate this option.
FTP Server (max 30 characters)
Type in the IP address or domain name of the FTP Server (if you enter the domain name you
must have proper DNS servers setup in the network configuration).
FTP Server Port
By default FTP service runs on port 21, but in case your server runs on a different port you can
enter the correct port here.
User ID (max 30 characters)
Enter a valid FTP Server user name.
Password (max 30 characters)
Enter a valid FTP Server password.
Directory (max 30 characters)
Enter the directory on the server where the images are to be uploaded/
FTP Rename enable
Activate this option if you wish the server to rename the image after the upload is completed.
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