Download S/M Call Entry Dispatch

Chapter 2: Getting Started
Starting Call Entry Dispatch
There are several ways to start up the Call Entry Dispatch
Board when you want to use it. (The first two are set up
automatically when you install Call Entry Dispatch, as
described in Chapter 1.)
1. Double click (using the left mouse button) on the Dispatch
shortcut icon created on the Desktop when Call Entry
Dispatch was installed on your PC.
2. Click the Windows Start button and select the Dispatch
option. (Look for an option labeled Version 6 Dispatch or
Version 7 Dispatch, depending on the version you installed.)
3. Click the Windows Start button, go to Programs, and
select GUI Dispatch from the Programs list.
4. Add Call Entry Dispatch to the Windows Startup menu,
so that it automatically starts up when you start your
computer. To do this, click on the Start Button. Select
Settings Taskbar & Start Menu. Go to the Start
Menu Programs tab and click on the Advanced… button.
Copy the Dispatch shortcut, then paste it into the Startup
folder.
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Connecting to a Database
The next thing you need to do is connect to the Service
Management system. (This is the database that contains the
S/M data you want to use. See Chapter 1 for detailed
instructions on setting up the database connections.)
If you followed the recommendation to set up a default
connection (see page xxx in Chapter 1), the system asks:
"Attempt to connect to default database?" Click Yes to connect
to the database. If you click No, the full Database Connection
screen appears, so that you may select the database to use.
If you did not set up a default connection, the full Database
Connection screen appears.
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