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Contents Sybase Money Mobiliser .................................................................. 1 Customer Support Tool ................................................................... 3 Self Care ........................................................................................... 5 Customer Care ................................................................................. 7 Customer Registration ............................................................ 7 Find Customer ........................................................................ 8 Find Pending Approval ........................................................... 9 System Configuration .................................................................... 11 Exchange Rate ..................................................................... 11 Fees ..................................................................................... 11 Fee Types ................................................................. 11 Fee Type Use Case Configuration ............................ 13 Fee Sets ................................................................... 14 Limits .................................................................................... 15 Limit Sets .................................................................. 15 Limit Classes............................................................. 16 Privileges .............................................................................. 18 Global Configuration ............................................................. 19 Restrictions........................................................................... 20 Adding Restriction Groups ........................................ 21 Adding Restrictions ................................................... 21 Adding Rules............................................................. 22 Bulk Processing ............................................................................. 23 Coupon Admin ............................................................................... 25 Coupon Types ...................................................................... 25 Creating Coupon Types ............................................ 25 Generating Coupons ................................................. 25 Uploading Batch Coupons......................................... 26 Adding Coupon Locations ......................................... 26 Assigning Coupons ................................................... 26 Categories ............................................................................ 27 Coupon Search..................................................................... 27 User Manager ................................................................................. 29 Agents .................................................................................. 29 Roles and Privileges ............................................................. 29 Sybase Money Mobiliser - Customer Support Tool User Manual iii
