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Section 3: Telephone conversation notes (the day after experiment)
Participant 1 notable comments
No technical knowledge required:
“I don’t need to understand the fact that a query is being ran, all I need to do is click to view my
data”
“I feel a lot more comfortable using this system, I am always worried that I am going to do
something wrong within the existing system”
With participant 2 the main discussion focused on the cross-reference table:
“This table confused me at first” The user went onto discuss how she thought everything in the
drop-down box was being assigned to that objective, her comment was ““I am just used to
manually entering everything, so at first a drop-down box just confused me”. She noted how
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