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Troubleshoot
11
Troubleshoot
11.1
Installing USB Drivers
68
Installing the USB Drivers on Vista for the RF Host
You will need to do this procedure twice (because there are two drivers). You can download
the drivers from our Web site. Be sure to extract the files before proceeding.
1. Insert the Qwizdom Connect disc into the computer and make sure the host is
plugged in properly.
2. From the Start menu, go to the Control Panel.
3. Click Hardware and Sound.
4. Click Device Manager.
5. Select View Devices by Type under the View menu.
6. Qwizdom RF Host should be located under Universal Serial Bus Controllers, Ports and
Unknown or Other Devices.
7. Right-click Qwizdom RF Host and select Update Driver. The installation wizard will
appear.
8. Select Browse Computer for Software Driver and click Next.
9. Click Browse. The Open window appears.
10. Select the USB Drivers folder.
11. Click OK and then Next.
12. When it's done installing, click Close. Repeat the above steps once more and then
restart your computer.
Installing the USB Drivers on Windows XP for the RF Host
You will need to do this procedure twice (because there are two drivers). You can download
the drivers from our Web site. Be sure to extract the files before proceeding.
1. Insert the Qwizdom Connect disc into the computer and make sure the host is
plugged in properly.
2. From the Start menu, go to the Control Panel or go to Settings and then Control
Panel.
3. Double-click the System icon and click the Hardware tab.
4. Click Device Manager.
5. Select View Devices by Type under the View menu.
6. Qwizdom RF Host should be located under Universal Serial Bus Controllers, Ports and
Unknown or Other Devices.
7. Right-click the Qwizdom RF Host and select Update Driver. The installation wizard
will appear.
8. Select Install from a list or specific location and click Next.
9. Select Include this location in search boxes.
10. Click Browse. The Open window appears.
11. Select the USB Drivers folder.
12. Click OK and then Next.
Qwizdom Actionpoint 2010