Download AVR347 - Quality & Performance

harman/kardon
AVR347
TROUBLESHOOTING GUIDE
SYMPTOM
CAUSE
SOLUTION
Unit does not function when Main
Power Switch is pushed
• No AC Power
• Make certain AC power cord is plugged into
a live outlet
• Check to see whether outlet is switch-controlled
Display lights, but no sound
or picture
• Intermittent input connections
• Make certain that all input and speaker connections
are secure
• Press Mute Button
• Turn up volume control
• Mute is on
• Volume control is down
No sound from any speaker;
light around power switch is red
• Amplifier is in protection mode
due to possible short
• Amplifier is in protection mode
due to internal problems
• Check speaker wire connections for shorts at receiver and
speaker ends
• Contact your local Harman Kardon service center
No sound from surround or
center speakers
• Incorrect surround mode
• Input is monaural
• Incorrect configuration
• Stereo or Mono program material
• Select a mode other than Stereo
• There is no surround information from mono sources
• Check speaker mode configuration
• The surround decoder may not create center- or rear-channel
information from nonencoded programs
Unit does not respond to
remote commands
• Weak batteries in remote
• Wrong device selected
• Remote sensor is obscured
• Change remote batteries
• Press the AVR selector
• Make certain front panel sensor is visible to remote
or connect an optional remote sensor
Intermittent buzzing in tuner
• Local interference
• Move unit or antenna away from computers, fluorescent
lights, motors or other electrical appliances
Letters flash in the channel indicator
display and digital audio stops
• Digital audio feed paused
• Resume play for DVD
• Check that correct digital input is selected
Surround Back Speaker settings
cannot be accessed, and test tone
does not play through Surround
Back Speakers
• Multiroom system has been turned on, • Use the OSD menu system to access the MULTI ROOM
and the surround back channels were
SETUP menu and change the SB Amps setting to MAIN.
reassigned to multiroom operation
The XM Preview Channel (001)
is silent
• XM antenna is not plugged in
• XM antenna is not located in such
a way as to enable reception
• Make sure you are using a home audio XM antenna module
designed for use with XM Ready home audio equipment,
and that the module is plugged into the XM Radio Jack
on the rear panel of the receiver.
• The XM Antenna module needs to be placed with an
unobstructed view of the southern sky, or within range of an
XM terrestrial repeater. If necessary, purchase an extension
cable from your XM Radio dealer.
Unable to activate Program mode
on remote
• Input Selector not held for at least
3 seconds.
• The selector will light as you initially press it, and go dark
as you hold it down. Wait at least 3 seconds for the selector
to light up again, and the Program LED will flash.
Unable to assign a device to HDMI
1 or 2 selectors
• Invalid device assignment attempted.
• Only the DVD, VCR (includes DVR), cable or satellite (CBL/SAT
selector) devices may be assigned to the HDMI 1 or 2 selectors.
Remote behaves erratically
• Buttons are pressed too hard.
• Always press remote control buttons as gently as possible.
Additional information on troubleshooting possible problems with your AVR 347, or installation-related issues, may be found in the list of “Frequently
Asked Questions”, which is located in the Product Support section of our Web site at www.harmankardon.com.
41