Download Best Practices Manual

EMSI PHILOSOPHY
Introduction to the Best Practices Manual
This Best Practices document is designed to bring additional continuity to the services
that EMSI offers from all locations; these practices were established and implemented to
assist us in consistently providing high levels of quality throughout our exam network as
well as safety and protection for our customers, clients, examiners and our company.
Maintaining consistently high standards of performance promotes customer confidence,
satisfaction, trust and loyalty which are key elements for business growth.
Details of EMSI’s policies and procedures are in reference documents on FOLD. Also,
detailed explanations of examiner processes and procedures are addressed in required
courses for examiners in EMSI’s on-line training programs.
Examination Management Services, Inc.
10/2011
Version 10.0
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