Download VoIP Phone Settings - Phone Help

WTC Communications
WTC Online VoIP Phone Settings
To access the system, go to www.mywtc.ca and enter the information requested under
Online Phone Settings and click on the appropriate "Submit" button.
If you do not know your Login information, please contact WTC's Customer Care.
Once logged in, you can use the menu on the left of the Online Phone Settings Site to
navigate to the phone settings you want to change.
If you want more information on the services available and how to use them click on the
Service manual link.
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Toll Free (866) 547-6939
WTC Communications
Welcome to WTC VoIP Phone Settings
Welcome to WTC Communications Phone Settings. From these pages you can manage
the different features of your telephone service.
Click on one of the links on the left-hand side of the screen to select a particular group of
services to manage. The screen then shows all the services in that group that your
service provider has made available to you. Click on the appropriate link to select the
service you want to manage.
If you cannot find information about a service that you think you should be able to use,
please contact us for assistance.
The list of links on the left-hand side of the screen also allows you to
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view details of the last incoming call to your telephone and the last telephone
number you called
change the password you use to access Phone Settings and the Personal
Identification Number (PIN) you use to access some services
view the Service Manual, which describes each service and explains how to use
it.
After you have finished using WTC Communications Phone Settings, click on the
Logout link to log out of the service. This prevents any other user of your computer from
accessing your telephone service settings. (If you close your browser or move to another
web page without logging out, you will be logged out automatically after 30 minutes.)
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Toll Free (866) 547-6939
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Service manual
The Service manual provides a full description of all the services available to you both
through the handset and over the web. Use the table of contents below to go straight to
the information you want.
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Receiving calls
o Call Forwarding
o Selective Call Forwarding
o SimRing
o Find-me-follow-me
o Voicemail
o Call Rejection
o Caller ID
o In-call Services
Making calls
o Short Codes
o Intercom Codes
o Speed Calling
o Automatic Callback
o Call Barring
o Withhold Number
o In-call Services
Last calls
o Most Recent Calls
o Automatic Recall
o Automatic Callback
Unwanted calls
o Call Rejection
o Call Trace
Reminder calls
Settings
o Security Settings
o Carrier Settings
Table of Access Codes
Use the links on the left panel if you want to go back to editing your phone settings.
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WTC Communications
Receiving calls
This group of services allows you to manage the calls that you receive. For example,
you can find out who the caller is before answering, or decide how calls are handled
when you are unable to answer them.
Call Forwarding
You can choose to have your incoming calls forwarded to a different number
when you are unable to answer them.
Note that you cannot forward calls to the following numbers.
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Numbers starting 0
Numbers starting 950
Numbers consisting of one digit followed by 11 (including 911)
To control call forwarding from your telephone, use the following access codes.
nnnnnnnnnn represents the number to which you want to forward your calls, and
is only required if you have chosen the option that requires the number to be
entered.
Forward all calls
*72 nnnnnnnnnn
Stop forwarding all calls
*73
Forward calls when busy
(if they come in while you are in another call)
*90 nnnnnnnnnn
Stop forwarding calls when busy
*91
Forward calls on no reply
(if you do not answer them)
*92 nnnnnnnnnn
Stop forwarding calls on no reply
*93
Selective Call Forwarding
You can choose to forward all calls from selected callers to another telephone
number. For example, if you will be away from home but are expecting an
important call, you can forward calls from this caller's number to your mobile
telephone.
Note that your selective call forwarding settings act before your immediate call
forwarding settings.
To set up selective call forwarding from your telephone, use the following access
code, and follow the voice prompts for further instructions. This allows you the
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extra option of adding an anonymous number following a call where the caller
withheld their number.
Set up selective call forwarding
*63 or *83
SimRing
SimRing allows you to be easily contacted by ringing several numbers, such as
your mobile, home phone and office extension, in addition to your main phone,
when someone calls you. You can have a maximum of 32 other numbers which
are rung.
Note that you cannot include the following numbers.
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Numbers starting 0
Numbers starting 950
Numbers consisting of one digit followed by 11 (including 911)
To activate and deactivate SimRing from your telephone, use the following
access codes.
Activate SimRing service
*361
Deactivate SimRing service
*362
Find-me-follow-me
Find-me-follow-me allows you to be easily contacted by ringing several numbers,
such as your mobile, home phone and office extension, when someone calls you.
You can set up rules to control the numbers that are included and the order in
which these numbers are called; you can have two or more numbers called at the
same time. If you want your main phone to be called, you must have a rule with
Main phone checked. If there are no rules, activating the service will have no
effect. You can have a maximum of 32 rules.
Note that you cannot include the following numbers.
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•
Numbers starting 0
Numbers starting 950
Numbers consisting of one digit followed by 11 (including 911)
wtccommunications.ca
(613) 547-6939
Toll Free (866) 547-6939
WTC Communications
To activate and deactivate Find-me-follow-me from your telephone, use the
following access codes.
Activate Find-me-follow-me service
*371
Deactivate Find-me-follow-me service
*372
Voicemail
If you use the Voicemail service, incoming calls will be forwarded to Voicemail if
you do not answer them, so that the caller can leave a message for you. You can
specify how long an incoming call waits for you to answer it before the caller is
transferred to Voicemail.
To use Voicemail from your telephone, use the following access code, and follow
the voice prompts for further instructions.
Retrieve your Voicemail messages
*318
Call Rejection
You can choose to reject calls from selected callers. If you do this, your
telephone will not ring when a call comes in from one of these callers; instead,
the caller will hear an automatic message that the call has not been accepted.
To control rejecting calls from your telephone, use the following access codes.
This allows you the extra option of adding an anonymous number to the list of
rejected numbers following a call where the caller withheld their number.
Activate Do Not Disturb service
*78
Deactivate Do Not Disturb service
*79
Reject anonymous calls
*77
Accept anonymous calls
*87
Set up Selective Call Rejection (after entering the access
code, follow the voice prompts for further instructions)
*60 or *80
Caller ID
You can choose whether to view information about a caller's identity before you
answer the call. To use this service, you need a telephone that can display Caller
ID information.
Note that the caller's number is not displayed if the caller has withheld it.
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Toll Free (866) 547-6939
WTC Communications
To control information about the caller's identity from your telephone, use the
following access codes.
Display the caller's identity
*65
Do not display the caller's identity
*85
In-call Services
You can talk to more than one person during the same call.
Call Transfer allows you to transfer the other person in a call to another number.
For example, if someone calls you to find out your friend's number, you can
transfer the call straight to your friend so that the caller does not have to hang up
and dial the new number.
To transfer a call from a normal phone:
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Tell the first caller that you are transferring the call.
Press the Recall button on your telephone.
Dial the telephone number for the person you want to transfer the call to.
If you want to explain to this person that you are transferring the call and
introduce the caller, wait until the call is answered. After the new person
has agreed to accept the call, hang up your telephone and the call will be
transferred. (If the new person does not answer, or does not want to
accept the call, press the Recall button again to return to the first caller.)
If you don't need to introduce the caller, hang up your telephone as soon
as you hear the ringing tone for the new person's telephone, and the call
will continue as though the first caller had made a direct call.
For subscribers using SIP telephones, this services operates differently. There is
a choice of performing a "blind transfer" or a transfer with "consultation hold"
(depending on the the SIP device, some support one or both options). To transfer
a call:
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Hit the option key to transfer the call (either blind or with consulation).
Dial the telephone number for the person you want to transfer the call to.
If this is a blind transfer you will then be placed on hold and should hang
up. If this is a consultation hold, wait until the call is answered. After the
new person has agreed to accept the call, press the option key to
complete the transfer. (If the new person does not answer, or does not
want to accept the call, press the option key to return to the original
caller). You will then be placed on hold and should hang up.
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Toll Free (866) 547-6939
WTC Communications
Making calls
This group of services allows you to make calls from your telephone quickly and easily.
For example, you can make calls with a few key presses instead of dialing the full
number.
Short Codes
Short codes allow you to dial numbers quickly, using a short digit sequence
instead of having to dial a long telephone number or access code. Short codes
can be set up for any of the following.
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An external telephone number
An intercom code used within the Business Group
Any other code used within the Business Group, such as the external line
code or an access code used to configure call services
Ranges of short codes can also be set up, so that a set of consecutive short
code numbers correspond to a set of consecutive telephone numbers.
To use a short code, simply dial the short code instead of dialing the number it
represents.
Intercom Codes
Intercom codes allow you to call other lines within the group quickly, using a
short digit sequence instead of having to dial the full telephone number.
Single intercom codes can be set up, or ranges of intercom codes can be
specified so that a set of consecutive intercom code numbers correspond to a set
of consecutive telephone numbers of lines in this Business Group.
To use an intercom code, simply dial the code instead of dialing the number it
represents.
Speed Calling
For numbers that you call frequently, you can set up Speed Calling to provide a
quick way of dialing these numbers.
Instead of dialing the full telephone number, you simply dial the speed code. The
full telephone number corresponding to this code is dialed after a 4-second
delay; you can force immediate dialing by dialing # after the Speed Calling code.
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(613) 547-6939
Toll Free (866) 547-6939
WTC Communications
To set up Speed Calling from your telephone, use one of the following access
codes. You will hear a broken dial tone*. Dial the Speed Calling code you want to
use, followed by the full telephone number you want to access using that code.
You will then hear a confirm tone.
*
For subscribers using SIP telephones, this service operates differently. You
should dial the access code, Speed Calling code, and full telephone number
together, and only then press the dial button.
Set up 1-digit Speed Calling
*74
Set up 2-digit Speed Calling
*75
Automatic Callback
This service allows you to make another call to the last number that you called
(for example if the person you called did not answer or if the line was busy).
If you use this service, and the other person is busy or does not answer, the
attempt will be retried automatically when the other person is available. You can
dial an access code to cancel this automatic retry if necessary.
To make another call to the last number that you called, or to cancel any
outstanding attempts to set up calls in this way, use the following access codes.
Automatic Callback
(make another call to the last number that you called)
*66
Cancel all outstanding Automatic Callback attempts
*86
Call Barring
You can choose to bar particular types of calls (for example international or
premium rate calls) so that nobody can make these calls from your telephone.
To set up Call Barring from your telephone, use the following access codes. If
you use an access code to stop Call Barring for any type of call, you will be
prompted to enter your PIN as a security check.
Bar all calls except emergency calls
*341
Bar international, national and mobile calls
*342
Bar international calls
*343
Bar operator calls
*344
Bar calls to access codes for setting up Call Services
*345
Bar calls to premium rate numbers
*346
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Toll Free (866) 547-6939
WTC Communications
Stop barring all calls except emergency calls
*351
Stop barring international, national and mobile calls
*352
Stop barring international calls
*353
Stop barring operator calls
*354
Stop barring calls to access codes for setting up Call
Services
*355
Stop barring calls to premium rate numbers
*356
Withhold Number
You can choose whether your telephone number is available to people that you
call.
To control whether your calls are anonymous from your telephone, use the
following access codes.
Withhold my number on the following call
*67
Send my number on the following call
*82
In-call Services
You can talk to more than one person during the same call.
Call Transfer allows you to transfer the other person in a call to another number.
For example, if someone calls you to find out your friend's number, you can
transfer the call straight to your friend so that the caller does not have to hang up
and dial the new number.
To transfer a call from a normal phone:
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•
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•
Tell the first caller that you are transferring the call.
Press the Recall button on your telephone.
Dial the telephone number for the person you want to transfer the call to.
If you want to explain to this person that you are transferring the call and
introduce the caller, wait until the call is answered. After the new person
has agreed to accept the call, hang up your telephone and the call will be
transferred. (If the new person does not answer, or does not want to
accept the call, press the Recall button again to return to the first caller.)
If you don't need to introduce the caller, hang up your telephone as soon
as you hear the ringing tone for the new person's telephone, and the call
will continue as though the first caller had made a direct call.
wtccommunications.ca
(613) 547-6939
Toll Free (866) 547-6939
WTC Communications
For subscribers using SIP telephones, this services operates differently. There is
a choice of performing a "blind transfer" or a transfer with "consultation hold"
(depending on the the SIP device, some support one or both options). To transfer
a call:
•
•
Hit the option key to transfer the call (either blind or with consulation).
Dial the telephone number for the person you want to transfer the call to.
If this is a blind transfer you will then be placed on hold and should hang
up. If this is a consultation hold, wait until the call is answered. After the
new person has agreed to accept the call, press the option key to
complete the transfer. (If the new person does not answer, or does not
want to accept the call, press the option key to return to the original
caller). You will then be placed on hold and should hang up.
Last calls
This group of services allows you to find out about the most recent calls made to and
from your telephone, and to use this information for making new calls.
Most Recent Calls
You can find out about the most recent incoming and outgoing calls for your
telephone if this information is available. Note that the telephone number is not
shown if it was withheld by the person calling you.
If necessary, you can remove the records of recent incoming and outgoing calls,
so other people using your telephone will not be able to see what calls have been
made.
Last Caller ID Erasure
(to remove the records of recent calls)
*320
Automatic Recall
This service allows you to act on the telephone number of the last person who
called you.
You can return a call to the last person who called you. Note that you will not be
able to return the call if the caller's number is unavailable.
If you attempt to return the call and the other person is busy or does not answer,
the attempt will be retried automatically when the other person is available. You
can dial an access code to cancel this automatic retry if necessary.
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Toll Free (866) 547-6939
WTC Communications
If necessary, you can remove the records of recent incoming and outgoing calls,
so other people using your telephone will not be able to see what calls have been
made.
To find out about the most recent incoming call to your telephone, or to return the
call, use the following access codes.
Last Caller ID (to hear a voice announcement of the last
caller's number)
*69
Call Return (to return the call after hearing the Last Caller
1
ID announcement)
Cancel all outstanding Call Return attempts
*89
Last Caller ID Erasure (to remove the records of recent
calls)
*320
Automatic Callback
This service allows you to make another call to the last number that you called
(for example if the person you called did not answer or if the line was busy).
If you use this service, and the other person is busy or does not answer, the
attempt will be retried automatically when the other person is available. You can
dial an access code to cancel this automatic retry if necessary.
To make another call to the last number that you called, or to cancel any
outstanding attempts to set up calls in this way, use the following access codes.
Automatic Callback
(make another call to the last number that you called)
*66
Cancel all outstanding Automatic Callback attempts
*86
wtccommunications.ca
(613) 547-6939
Toll Free (866) 547-6939
WTC Communications
Unwanted calls
This group of services allows you to deal with unwanted calls made to your telephone.
For example, you can reject calls from unwanted callers, or pass information about
malicious calls to the appropriate law enforcement agency.
Call Rejection
You can choose to reject calls from selected callers. If you do this, your
telephone will not ring when a call comes in from one of these callers; instead,
the caller will hear an automatic message that the call has not been accepted.
To control rejecting calls from your telephone, use the following access codes.
This allows you the extra option of adding an anonymous number to the list of
rejected numbers following a call where the caller withheld their number.
Activate Do Not Disturb service
*78
Deactivate Do Not Disturb service
*79
Reject anonymous calls
*77
Accept anonymous calls
*87
Set up Selective Call Rejection
(after entering the access code, follow the voice prompts
for further instructions)
*60 or *80
Call Trace
If you receive a malicious call, you can pass information about the call to the
appropriate law enforcement agency. You can do this while the call is in
progress, or after it has finished (before you receive another call).
To request a trace of the last incoming caller, use the following access code, and
follow the voice prompts for further instructions.
To request a trace of the current caller during a call, press the Recall button* on
your telephone, then use the following access code, and follow the voice prompts
for further instructions.
*
If your phone does not have a Recall button you cannot request a trace during
your call. You will always be able to make a trace request after the call has
ended.
Call Trace
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*57
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Toll Free (866) 547-6939
WTC Communications
Reminder calls
You can set your telephone to ring at a particular time, for example as an alarm clock or
to remind you of an appointment.
To set up reminder calls from your telephone, use the following access codes, and follow
the voice prompts for further instructions.
Set up a reminder call
*310
Cancel all reminder calls
*311
Cancel one reminder call
*312
Check the reminder calls you have set up
*313
Set up a repeating reminder call
*314
Cancel all repeating reminder calls
*315
Cancel one repeating reminder call
*316
Check the repeating reminder calls you have set up *317
Settings
This group of services allows you to change the security details you use to access your
phone settings, and to check the telephone carriers you use for calls.
Security Settings
You can change
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the password that your telephone service provider has given you to
access these web pages
the PIN (personal identification number) that you need to dial in order to
access some services using your telephone.
To change your PIN using your telephone, use the following access code, and
follow the voice prompts for further instructions.
PIN Change
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*319
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Toll Free (866) 547-6939
WTC Communications
Carrier Settings
You have standard telephone carriers that can be automatically used for your
calls.
You do not have to dial an access code and carrier ID each time you make a call,
unless you want to use a different carrier from your normal one. To select a
particular carrier for your next telephone call, dial 101 followed by the carrier's 4digit code, before you dial the telephone number to call.
Table of Access Codes
This page lists all the access codes that you can dial from your telephone to manage
your telephone service or to make calls. They are grouped according to the different call
services that you have subscribed to.
If you cannot find the access code for a particular service, please check that you are
subscribed to the service.
Caller ID
Display the caller's identity
*65
Do not display the caller's identity
*85
Call Forwarding
Forward all calls
*72 nnnnnnnnnn
Stop forwarding all calls
*73
Forward calls when busy
(if they come in while you are in another call)
*90 nnnnnnnnnn
Stop forwarding calls when busy
*91
Forward calls on no reply
(if you do not answer them)
*92 nnnnnnnnnn
Stop forwarding calls on no reply
*93
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Toll Free (866) 547-6939
WTC Communications
Selective Call Forwarding
Set up selective call forwarding
*63 or *83
SimRing
Activate SimRing service
*361
Deactivate SimRing service
*362
Find-me-follow-me
Activate Find-me-follow-me service
*371
Deactivate Find-me-follow-me service
*372
Call Rejection
Activate Do Not Disturb service
*78
Deactivate Do Not Disturb service
*79
Set up Selective Call Rejection
(after entering the access code, follow the voice prompts
for further instructions)
*60 or *80
Reject anonymous calls
*77
Accept anonymous calls
*87
Speed Calling
Set up 1-digit Speed Calling
*74
Set up 2-digit Speed Calling
*75
Reminder calls
Set up a reminder call
*310
Cancel all reminder calls
*311
Cancel one reminder call
*312
Check the reminder calls you have set up
*313
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Toll Free (866) 547-6939
WTC Communications
Set up a repeating reminder call
*314
Cancel all repeating reminder calls
*315
Cancel one repeating reminder call
*316
Check the repeating reminder calls you have set up
*317
Voicemail
Retrieve your Voicemail messages
*318
Call Barring
Bar all calls except emergency calls
*341
Bar international, national and mobile calls
*342
Bar international calls
*343
Bar operator calls
*344
Bar calls to access codes for setting up Call Services
*345
Bar calls to premium rate numbers
*346
Stop barring all calls except emergency calls
*351
Stop barring international, national and mobile calls
*352
Stop barring international calls
*353
Stop barring operator calls
*354
Stop barring calls to access codes for setting up Call
Services
*355
Stop barring calls to premium rate numbers
*356
Withhold Number
Withhold my number on the following call
*67
Send my number on the following call
*82
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Toll Free (866) 547-6939
WTC Communications
Automatic Recall
Last Caller ID
*69
(to hear a voice announcement of the last caller's number)
Call Return
(to return the call after hearing the Last Caller ID
announcement)
1
Cancel all outstanding Call Return attempts
*89
Last Caller ID Erasure
(to remove the records of recent calls)
*320
Automatic Callback
Automatic Callback
(make another call to the last number that you called)
*66
Cancel all outstanding Automatic Callback attempts
*86
Call Trace
Call Trace
*57
Security Settings
PIN Change
wtccommunications.ca
*319
(613) 547-6939
Toll Free (866) 547-6939