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USB AND FTP
FIRMWARE
UPDATE PROCEDURES
Also in this issue:
• Introducing the Web’s Smartest Way to Keep Business Printing… Profitably
• How a “Bargain” Printer Can Cost You Much More
• Printer Spotlight: Xerox Phaser 8400/8500/8550/8560 Series
SEPTEMBER/OCTOBER 2009, VOL. 18, NUMBER 4
COMPANY
NEWS
Introducing the Web’s
Smartest Way to Keep
Business Printing… Profitably
Welcome to a whole new Parts
Now! website. Whether you want
to shop online 24/7, manage
core returns, sign up for repair
training, or find a fix for a stubborn repair problem, you can do
it all and much more right here.
‘‘
We can’t wait to
show you all the
time-saving tips
we’ll offer! We’ve
filled the new site
with tools and technology unmatched
in the industry.
Be sure to checkout these powerful new features:
Parts Now! Smart Shop –
the revolutionary new shopping
experience that helps you
make better buying decisions.
Parts Now! Smart Tech –
the industry’s most comprehensive library of time-saving,
problem-solving resources.
• Log in to our new site to see
our very best prices on the
largest inventory of laser
printer parts in the U.S.
• Parts diagrams with live
links to your shopping cart,
so you never have to guess
at a parts order again.
• See OEM, refurbished and
after-market parts side by
side for confusion-free
comparison shopping
• Find any part fast – Our
new site automatically links
outdated part numbers to
current ones, so you instantly
find the item you want.
• New “My Account” capabilities
let you authorize multiple
shoppers, yet retain total
control of all your purchases.
‘‘
PATRICK MCGINN, CHIEF INFORMATION OFFICER
2
• Current and past issues of
SERVICE TODAY, filled with
technical “how-to’s”, training
updates and industry trends –
all searchable by publication
date, OEM or model.
TRAINING
Parts Now! Introduces the
New HP Color LaserJet 4700 and
CP 4005 Online Printer Training
The HP Color LaserJet 4700 and
the CP 4005 are set to replace the
CLJ 4650 series, widely recognized
as one of the most popular in the
industry. Already, Parts Now!
Managed Print Solutions reports
the number of pages printed for
the CLJ 4700 have exceeded its
predecessor. In response, Parts
Now!, the nation's largest trainer
of laser printer service technicians,
has added HP CLJ 4700 and CP
4005 printer training to prepare
office equipment dealers and repair
organizations to meet the demand.
"Clearly, the CLJ 4700 series is
seeing more prints than the
mainstream LJ 4650," says Steve
Geishirt, director of printer repair
training at Parts Now!. "So we're
pleased to offer this new course
online. Because the convenience of
online printer training means that
dealers can ramp up their service
with courses that fit every technician's schedule and budget."
Parts Now! has added high-resolution video to its online courses to
help printer service technicians
where they need it most: understanding the paper path and printer
teardown. The new HP CLJ 4700
and CP 4005 online printer repair
courses are the first to offer highresolution video.
The new HP CLJ 4700 and CP
4005 online printer repair course
explains the technology in theory,
contains hands-on labs for technicians to conduct at their own location and delivers common break-fix
solutions. For more information,
please visit www.partsnow.com.
Training: At-a-Glance
OCTOBER
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Color Printer Repair for Copier Techs**
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Color Printer Repair for Copier Techs**
Exton,
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Monday 12th
Tuesday 13th
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Monochrome Printer Repair for Copier Techs
Color Printer Repair for Copier Techs**
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Color Printer Repair for Copier Techs**
Hayward,
Hayward,
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Monday 26th
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$500
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Advanced Level Monochrome Printer Repair for Copier Techs
Advanced Level Color Printer Repair for Copier Techs**
Middleton, WI
Middleton, WI
DESCRIPTION
LOCATION
Lexmark “T” Series T64X, T63X, T62X, T52X
HP LJ 4200/4250/4300/4350 Series
HP LJ P4015/P4014/P4515 Series
HP CLJ 4700/CP4005 Series**
HP LJ 9050/9040/9000 Series
Middleton,
Middleton,
Middleton,
Middleton,
Middleton,
NOVEMBER
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Monday 2
Tuesday 3rd
Wednesday 4th
Thursday 5th
Friday 6th
$374
$399
$399
$450
$399
PA
PA
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CA
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WI
WI
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3
TECH TIP
How a “Bargain” Printer
Can Cost You Much More
By Etienne St. Yves and Steve Geishirt
Ever heard the phrase,
“penny-wise and pound-foolish”?
It refers to people that are cautious with small amounts of
money, but careless with larger
amounts. Whoever coined this
phrase may as well have been
referring to customers who buy
bargain printers only to find that
over the lifetime of the printer, the
cost per page far exceeds that of
a premium model. Today’s market
is flooded with “great deals”
on disposable, low-priced printers
that are filled with hidden costs.
Service providers are constantly
plagued by these inexpensive units
with limited serviceability. Rather
than pay for a service trip, the
customer buys another unit at the
same price. Why spend $1,000
or more to buy a business class
printer when you can get a new
unit for $200 and simply replace
it when it breaks? How can you
steer your customer toward the
printer that is the best unit for the
job, one that is truly pound-wise?
pricing to compare units and toner
costs. By showing your customers
the break even point in strictly dollars and sense terms, they’ll understand the lifetime cost of a cheap
unit exceeds that of a high-performance business class unit.
Start With the Cost of Toner
Let’s start with toner. One very
valid argument often missing from
the discussion is the hidden cost
of toner, or more importantly the
cost per page. As units have
become less and less expensive –
OK, cheaper – the hidden cost
has been the toner cost. The
low-end printer’s toner has been
going up and up due to such
common practices as starter
cartridges, where new units have
only about a quarter of a full
cartridge and allow the buyer
to print some, but then quickly
restock with “real” cartridges.
Another cause is when low-end
printers offer smaller toner
cartridges with less toner, but
at a higher price. The customer
The answer is pretty simple:
doesn’t realize the impact of toner
simple math that is. Take out your which can cost them over time.
calculator and a piece of paper
and in minutes, you can show
You can show your customer an
your customers the harm of such example of hidden toner costs
a seemingly innocent purchase.
using the following example.
We’ll show you how to use the
manufacturer’s specifications and
4
Comparison of the HP LaserJet
P1505 to the LaserJet P4015
The P1505 costs $199 on HP’s
website, while the P4015 is
$1,199 for a difference of
$1,000.
The P1505 toner cartridge is
CB436A and is listed on HP’s
website at $77.99 it should yield
2,000 pages according to the
specifications. Divide $77.99 by
2,000 pages and get $0.039 for
the cost of each page printed.
The P4015 toner cartridge is
CB364A (standard yield) and is listed on HP’s website at $172.99. It
should yield 10,000 pages according to the specifications. Divide
$172.99 by 10,000 pages and
you get $0.0173 for the cost of
each page printed.
The difference is more than 2:1
in cost per page even though the
P1505 toner cartridge is less
expensive as a whole unit. Now
comes the tricky part. To do an
apples-to-apples comparison you
need to compare pages printed
per month as an equal number.
Thus we go to the P1505 specifications and see the “recommended monthly print volume” is 250 –
2000 pages per month (this can
be found on the specifications
sheet). We chose the higher
number to get a better balance
between a lower-end and mid-level
model – thus 2,000 pages. Note,
the higher the number of pages
per month, the greater the cost
difference, thus the shorter time
to break even.
stocked on the shelf or maybe
they are just really attached to the
printer emotionally. Instead, I see
these low end units coupled into a
service
contract. Under these circumstances, it’s clearly wiser to use
a business class unit.
either printer it wouldn’t matter,
this just gives us a good comparison. Now, we divide $77.99 by
2,200 pages for the black and
get $0.0355 for the cost of each
page printed (slightly better than
the P1505 – interesting). Then
we divide the color cartridges at
$71.99 by 1,400 pages to get
If we compare the cost savings
And It’s Even Better with Color $0.0514. Multiply $0.0514 x 3
per month – assume each unit
While the case for the monocolor cartridges = $0.1543 and
will produce 2,000 printed pages chrome printer appears someadd the black toner cartridge at
(a conservative number for the
what challenging, the case on
$0.0355 and we get a cost per
customer), we arrive at a savings a low-end color vs. business class page of $0.1897 or just about
of $43.40 per month with the
printer is more obvious yet.
19¢ per page – wow!
mid-level model.
Let’s compare the low-end CLJ
CP1210 to the business class,
Doing the same for the CLJ
industrious CLJ 4700. We now
4700, we have the toner carP1505: 2000 pages x $0.039 = $78.00
have 4 toner cartridges to comtridges Q5950A, Q5951A,
P4015: 2000 pages x $0.0173 = $34.60
pare instead of 1 – CYMK, so the Q5952A and Q5953A. The color
Monthly savings = $43.40 equation is a little more complex. cartridges cost $282.99 each
and should yield 10,000 pages
while the black toner cartridge is
Add in the Cost of Service
The CP1210 is $149 and prints $198.99 and should yield
Let’s now tack on service costs.
in 12 ppm in monochrome and
11,000 pages, according to specA P4015 needs a maintenance kit 8 ppm in color (low-end means
ifications. We will again take a
every 225,000 prints according
lower speed print). While the 31 20% coverage for our apples-toto the service manual. So in
ppm in color and monochrome
apples comparison. Now we divide
2 years time, at 2,000 prints a
CLJ 4700 is $1,349 making the $198.99 by 11,000 pages for
month, the customer has printed difference in price $1,200.
the black and we get $0.0181 for
48,000 pages or almost 1⁄4th the
That’s a lot of money, right?
the cost of each page printed. We
maintenance kit life. Meanwhile
do the same for the color carthe P1505, which doesn’t have a The CP1210 toner cartridges are tridges, $282.99 divided by
rated maintenance life, may have CB540A, CB541A, CB542A and 10,000 pages and get $0.0283
had basic service parts replaced
CB543A. The color cartridges
each. Multiply $0.0283 x 3 color
at this point, items such as the
cost $71.99 each and should
cartridges and we get $0.0849
fuser, transfer roller, pickup roller yield 1,400 pages each, while the and add the black toner cartridge
and separation pad. The prices
black toner cartridge is $77.99
at $0.0181 and we get a cost
vary depending on what’s replaced and yields 2,200 pages, accordper page of $0.1030 or slightly
but assume a $100 service
ing to the specifications. We will
over 10¢ per page – a 9¢
charge and parts – it’s a throwtake a 20% coverage to keep our difference.
away unit. Not many people
apples-to-apples comparison or
would put $150 into a $199 unit 5% coverage per color. They’ll be The recommended monthly
unless they have a bunch of toner printing the same materials on
print volume on the CP1210 is
5
Doing the math and assuming
each unit will produce 1,000
printed pages per month, the
savings are $86.70 per month.
CP 1210 – 1,000 pgs x $0.1897 = $189.70
CLJ 4700 – 1,000 pgs x $0.1030 = $103.00
Monthly savings = $86.70
The $1,200 price difference
divided by $86.70 per month in
the printing difference equates to
13.8 months or just over a year.
Thus one year later, they have paid
for a CLJ 4700 when they thought
they had the ”best” deal. Add in
printer maintenance, and once
again they probably bought a CLJ
4700 six or eight months after
they thought they were saving a
bunch of money. Most customers
suspect the “cheap” units cost
them more in toner or ink.
However, they don’t know how
much more. Tag on any service,
knowing a lower end unit will need
service far sooner than a business class unit, and it makes
even more sense. You can do the
calculations yourself by finding the
specs on the units and prices for
toners. We used the prices of
the units and toner off the HP
site on August 14th, 2009 for
comparison. The cartridge and
‘‘
monthly print volume ratings
we used come right off the
specifications sheet or from
the specifications off the product
web page. We find many people
are buying the cheap units then
using them like business class
machines and then just throwing
them away when they break,
mistakenly thinking they are
coming out ahead. While they
may believe they are ahead of the
game, they’re really far behind.
That’s where you come in to help
show them the value. When you
show a customer the value, they
in turn value your partnership.
I wanted to thank Bill
Voelker for his Service
Today article on the LJ
4345 swingplate assembly. He saved me many
extra hours figuring out
how that machine comes
apart. Thanks, Bill, and
the rest of you techs for
helping guys like me.
JOHN FRYER
LEVERE BUSINESS PRODUCTS
GLEN ALLEN, VIRGINIA
INTRODUCING LEXMARK
COMPATIBLE TONER
Why choose HP MICR Toner from Parts Now!?
•
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Excellent print performance
ISO-Certified quality processes
C4127X-MICR-PN
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Contact your Parts Now!
Account Representative to place an order today!
6
‘‘
250 – 1000 pages per month.
Let’s take the 1,000 pages to
be fair to the CLJ 4700 (which
is rated for 3,000 – 10,000
pages per month).
TECHNICAL
ARTICLE
USB and FTP Firmware
Update Procedures
By Aaron Caspary
Before you begin:
The following instructions will guide you through the update of your printer’s firmware. If this is the first time you’ve ever
updated firmware, please do the following first:
• Set aside enough time to read this article in its entirety before you begin.
• Read the “ReadMe” file from start to finish once it is unzipped.
• Clear any updates with your IT department first!
Once you’ve performed these valuable steps you are ready to update your firmware.
Downloading the Firmware File:
1. Go to www.hp.com.
2. Choose the “Support & Drivers” tab.
8. Select this option to bring you to the page to
3. Next choose “Download drivers and software
download the firmware (it lists 3 choices):
(and firmware)”.
Windows, UNIX or Mac. Some machines may have the
4. Where it says “Enter product name/number,” type
HP Easy Firmware Upgrade Utility for Windows only.
the machine name or model number and press enter.
Choose the proper file for the Operating system in use.
5. This takes you to a list of all the models for this printer.
For this article, we are using a Windows-based PC, so
6. Select the appropriate model.
we will download the Windows version.
7. Next you will see a list of operating systems; at the
9. Once the file has been downloaded, you will want to run
bottom of this list it will display “Cross Operating
the file. It will unzip to a specified place in your hard
System (BIOS, firmware, Diagnostics, etc.)”.
drive. Example: C:\Program Files\Hewlett-Packard.
Simplifying the File Path:
To make this process easier, given the need to reference the complete file path in this procedure, we are going to
use the following steps:
1. Open the folder on the C: drive where the files were
saved to by the unzipping program (WinZip is the
most common application used for this purpose).
2. Once you have located these files, there should be
two files in the folder: Readme.txt and FileName.RFU.
3. Open another window for the C:\ drive.
4. Move only the .RFU file directly into the C: drive by
cutting and pasting or dragging and dropping the RFU
file into the C: drive.
EDITOR
Larry Nelson
5. Rename the .RFU filename to something that is easier
to remember by right-clicking on the file and choosing
“Rename” from the list, or by clicking on an already
preselected file.
6. Pick a name that is easy to remember such as
“4015.rfu” (Remember that DOS has a restriction of
8 characters for the filename, plus the file extension).
Next, choose either the USB or the FTP update method,
depending upon how your printer is connected to the
computer or network.
CONTRIBUTING WRITERS
Aaron Caspary
Anna Schryver
Etienne St. Yves
Steve Geishirt
Jim Bethke
Service Today is a Parts Now! publication with a mission to serve as a technical resource for printer repair technicians.
7
USB UPDATE PROCEDURE
Updating Firmware Through the USB Port (Printer is in a Ready state)
To perform the firmware update through the USB port, please follow the steps in both the “Downloading the
Firmware File”, as well as “Simplifying the File Path” described earlier.
• Do not attempt a firmware upgrade if your area
is currently experiencing frequent power outages.
• Inform all users not to send print jobs during the upgrade.
• Experience with DOS is recommended.
• Hook up the printer using a USB cable.
• Ensure the print driver is installed and working
on the computer.
• Restart the computer.
• Close down any programs that are running
in the background.
• Ensure you have the following information
from your computer:
The computer name
• Click on the “Start” button.
• Go to “Settings” and choose “Control Panel”.
• Choose “System” and then click on the tab
labeled “Computer Name”.
• Write down exactly what is to the right of the
“Full Computer Name” line.
The printer name
• From “Control Panel,” locate the “Printers
and Faxes” icon.
• Right click on the printer you want to upgrade,
and choose “Properties” from the list.
• From the printer properties screen, select the
“Sharing” tab.
• Choose “Share This Printer” in order to allow
the upgrade.
• Enter a “Share Name” that is easy to remember
then immediately write it down.
** It is important to note that if anything prevents the firmware update from completing -- such as a cable coming
unplugged, a power outage, or “Blue Screen of Death” on the computer – it could cause more harm than
intended. If for any reason the upgrade is unable to complete, there is a chance that the printer may not be
able to recover and a firmware DIMM, or a Formatter, may need to be replaced (depending on model).**
USB Update Method:
Open up a Command prompt.
✔ Windows XP: From the Start Menu, select “Run”,
and type in “CMD” and press “Enter.”
✔ Windows Vista: From the Start Menu, enter “CMD”
where it says “Start Search” and press “Enter.”
A DOS window will appear.
• Navigate to the root directory by typing “CD\”,
and pressing “Enter.”
• Type in the command exactly as it is listed below.
C:\>Copy/B C:\Firmware.rfu \\[Computer
Name]\[Printer Name]
Assume that the following is true:
✔ RFU File location = C:\4250.rfu
✔ Computer Name = Work
✔ Printer Name
HP4250
For this set of information the command would
look as follows:
C:\Copy/B C:\4250.rfu \\Work\HP4250
• Next press the “Enter” key.
• The printer should say “Receiving Update”,
and eventually should restart on its own.
Once the printer comes back up to ready, print a configuration page to verify that the upgrade was successful
by checking the firmware revision number listed under “Printer Information.” You now have the necessary USB
firmware version.
8
FTP UPDATE PROCEDURE
Updating Firmware Using FTP Protocol
Depending on the revision of the FTP firmware update you are doing, you may have to follow both the
“Downloading the Firmware File” and the “Simplifying the File Path” described earlier. “FTP Update Method
1” only required “Downloading the Firmware File,” whereas “FTP Update Method 2” will require
following both steps because the update is done using DOS.
Before you begin:
• Inform all users not to print to the printer while you are • Restart your computer and close any unused
doing the firmware upgrade.
programs running in the background on the computer.
• Make sure the printer is in a ready state.
• Turn off the OS embedded and any software
• Verify the Ethernet connections are properly connected.
firewalls -- these will block the update from going
through the network -- the hardware firewalls should
never need to be taken down.
About Firewalls:
Prior to turning off firewalls, discuss the changes with the IT department involved. Please know that turning off
firewalls can leave a computer open to malicious attacks and computer viruses, and are done at your own risk.
A firewall is essentially a filter that blocks unwanted Internet traffic from reaching the network and computers,
while still allowing outward communication with the Intranet/Internet. Most networks have multiple firewalls,
and the firewalls can be implemented in various forms, which are listed below:
Internet Provider Firewall
• Cannot be turned off.
Hardware Firewalls
• Embedded in the network hardware
(Router/Web Servers).
• These should not need to be disabled in
order for the firmware update to work:
(Personal firewall) 3rd party/Software firewalls
• Must be turned off to perform upgrade.
• Protects at the computer level.
• A program that runs in the background of a computer.
• Filters certain network activity, and will prompt you
to allow or deny access to the network upon any
new or unrecognized network requests.
• These can usually be turned off by opening the
program and switching off the firewall.
(Personal Firewall) Operating System Embedded
• Must be turned off to perform upgrade.
• Protects at the computer level.
• Windows XP and Vista have an embedded firewall
that is turned on by default.
Depending on your OS follow the instructions below:
Windows XP
1. Right click on “My Network Places” and choose
“Properties”.
2. Right click on “Local Area Connections” and
choose “Properties”.
3. Select the “Advanced” tab, and select “Settings”.
4. In the “General” tab select “Off (not recommended)”
and press “OK” or “Apply” to save the setting.
Windows Vista
1. Open the “Control Panel”.
2. Select “Network and Sharing Center”.
3. At the bottom left corner of the window, choose
“Windows Firewall”.
4. Find the “Windows Firewall” setting and choose
“Change Settings”. Select “Off (not recommended)”
and press “OK” or “Apply” to save the setting.
** Please note that if you follow these instructions and if for some reason they do not work as described, consult
the IT Department. FTP communication intra-network may be considered malicious activity and many Network
Administrators block this type of communication on their networks.
9
FTP Update Method 1 (approximate processing time of 3 to 4 minutes):
1. Follow the instructions at the beginning of this article
titled “Downloading the Firmware File”.
2. Locate the folder where the program used to unzip
the file put the RFU file.
3. Open a windows Internet browser.
4. In the address bar or Internet Explorer, type in the
printer’s IP address and press the Enter key (for
this article we will be using 192.168.1.12).
5. The address bar should now read:
“http://192.168.1.12/hp/device/this.LCDispatcher”,
the information in red doesn’t always appear, and will
need to be removed for the next steps.
6. Replace http://192.168.1.12
with ftp://192.168.1.12.
7. Delete anything after the IP address, and press
“Enter.”
8. The page should display a “Ports 1” folder. If this
does not happen, it will probably display instructions
telling you to select the “Page” button and choose
“Open FTP Site in Windows Explorer”.
9. Locate and open the folder with the RFU file.
10. Drag and drop the RFU file anywhere into the
internet browser, and the update should begin
automatically.
11. The printer’s display should read “Receiving
Upgrade”.
12. Once the upgrade is complete the printer
will restart automatically on its own.
FTP Update Method 2 (approximate processing time of 3 to 4 minutes):
Because we are using DOS for this procedure, it is necessary to follow both the “Downloading the Firmware File”
as well as the “Simplifying the File Path” instructions at the beginning of this article.
Open a Command prompt:
• Windows XP: Open the “Start” menu, select “Run”,
and type in “CMD” and press “Enter.”
• Windows Vista: Open the Start Menu, enter “CMD”
where it says “Start Search” and press “Enter.”
1. Type CD\, to get to the root directory.
2. Type the following command “FTP (IP Address)” (You can
get the IP address off of a network configuration page).
An example of the full command:
C:\>FTP 192.168.1.12
3. It will prompt you for a Username and Password.
Leave them blank and press the “Enter” key for each.
4. It will scroll through some command lines, after it
finishes you should have a prompt that shows “ftp>”
after this type “PUT” and then the file location, and
the complete file path. It should look like this:
Ftp>PUT C:\FRED.RFU
5. The printer’s display should read “Receiving Upgrade”.
6. Once the upgrade is complete the printer will restart
automatically, on its own.
Troubleshooting in DOS:
If you are using DOS to send the firmware update and
you get an error, here are some quick tips:
• If you get a “Syntax Error”, Check the use of your “\”
and “/”, if the wrong context is used, it will prevent
DOS from recognizing the command.
• Remember the 8.3 rule. File names as well as folders cannot be more than 8 characters long, plus
a 3 character extension.
10
• DOS does not like long extensions. Follow the instructions and shorten up the file name as well as the
path. It is easier to just put the file in the C: Drive.
• Watch extra spaces, DOS does not like them. The
sample has the correct number of spaces.
C:\Copy/B C:\4250.rfu \\Work\HP4250
C:\>FTP 192.168.1.12
Ftp>PUT C:\4250.RFU
If you encounter additional problems, please contact
your IT Department.
PRINTER
SPOTLIGHT
Xerox Phaser 8400/8500/8550/8560 Series
Model Name
Phaser 8400
Phaser 8500/8550
Phaser 8560
Model Number
8400N/8400B/8400BD/
8400DP/8400DX
8500N/8500DN/8550DP/
8550DT/8550DX
8560N/8560DN/
8560DT/8560DX
Release Date
Jan 04
Jun 05
Print Speed
24 ppm
24 ppm(8500) 30ppm(8550)
30 ppm
Max DPI
600
600
600
Duty Cycle
85,000 pgs/month
85,000 pgs/month
85,000 pgs/month
Memory std/max
128MB/256MB(B/N)
256MB/512MB(P/DX)
512MB/1GB(DX)
128MB/512MB(N/DN)
256MB/1GB(DP/DT
256MB/1GB(N/DN
512MB/1GB(DT/DX)
Printhead
046K00530
Drum Assembly
020K15090
020K15090
020K15090
Transfix Roller
022E32290
022E32290
022E32290
Pickup &
Sep Roller Kit
604K42200
604K42200
604K42200
108R00603 (30k pgs)
108R00676 (30k pgs)
108R00675 (10k pgs)
108R00676 (30k pgs)
108R00675 (10k pgs)
119641980
126E02721
126E02721
108R00604 (3 sticks)
108R00608 (6 sticks)
108R00690 (1 stick)
108R00668 (3 sticks)
108R00672 (6 sticks)
108R00726 (3 sticks)
Maintenance Kit
Preheater and
Deskew Assembly
Solid Ink Sticks
Black
Cyan
046K00530
017K04540
108R00687 (1 stick)
108R00668 (3 sticks)
108R00723 (3 sticks)
Yellow
108R00723 (3 sticks)
108R00607 (3 sticks)
108R00689 (1 stick)
108R00671 (3 sticks)
108R00725 (3 sticks)
108R00606 (3 sticks)
108R00688 (1 stick)
108R00670 (3 sticks)
108R00724 (3 sticks)
Rainbow Pack
108R00612
N/A
058K00220
Service Manual
701P27910
701P27910
701P27910
Magenta
11
PRSRT STD
U.S. Postage
PAID
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Madison, WI
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CONTACT US
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The Now! Team
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800.886.6688, ext 1523
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Service Technician Training
800.886.6688, ext 1127
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Managed Print Solutions
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Core Buy Back
Canada Sales
[email protected]
877.246.2133, ext 1362
[email protected]
SEPTEMBER/OCTOBER 2009, VOL. 18, NUMBER 4
US Headquarters
Canada
Parts Now!
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Toll-free: 800.886.6688
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Fax: 604.303.7441