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4.6 In the period when any meter is known to be defective or
not available, the Supplier shall use estimates based on
previous consumption patterns or other meters at the
Premises or indirect estimation from other data for billing.
5.
Metering Disputes
5.1
If the Customer disputes a meter reading, the Supplier
shall send a representative to the Premises within three (3)
working days for the purpose of re-reading the meter.
If requested by the Customer, the Supplier shall make
reasonable efforts to permit the Customer to observe the
re-reading of the meter. If any adjustment is required, the
Supplier shall make adjustment both to the disputed
reading and the associated bill.
5.2 If the Customer submits an application for a meter test and
has paid the applicable meter testing fee, the Supplier shall:
(a)either test the meter in situ, and provide the Customer
with a meter testing report; or
(b)provide a replacement meter (at no cost to the
Customer), test the original meter and provide the
Customer with a meter testing report.
5.3 If the Supplier’s test establishes that the meter is accurate
within a range of plus or minus two per cent (2%), it shall
not be required to take any further action.
5.4
If the Supplier’s test establishes that the meter’s accuracy
falls outside the range of plus or minus two per cent (2%),
the Supplier shall refund the testing fee to the Customer
and shall require the Customer to replace or repair the
meter so as to comply with Legal Requirements.
5.5 If the Supplier’s test establishes that the meter‘s accuracy
falls outside the range of plus or minus three per cent (3%),
the Supplier shall refund the testing fee to the Customer
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