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2011 WEDDING CUSTOMER SERVICE MANUAL There are special guidelines for some Holiday’s such as Christmas as we are closed when others are open so you have to mention that you are out as the company is closed from ___________ thru ___________. Your Manager/Supervisor will advise you before each Holiday what your voicemail should say as it depends on the Holiday being observed. MESSAGE FORMAT IF YOU CHANGE OCCASIONALLY VM MESSAGE IF YOU ARE IN THE OFFICE AND DO NOT CHANGE MESSAGE YOU HAVED REACHED THE VOICE MAIL OF _____________________________. I AM EITHER ON THE PHONE OR AWAY FROM MY DESK. PLEASE PRESS ONE NOW TO LEAVE A MESSAGE OR PRESS 7 TO RETURN TO THE MAIN MENU FOR ADDITIONAL OPTIONS. VM MESSAGE IF YOU ARE OUT OF THE OFFICE AND DO NOT CHANGE MESSAGE YOU HAVED REACHED THE VOICE MAIL OF _____________________________. I AM OUT OF THE OFFICE UNTIL ____________________________. PLEASE PRESS ONE NOW TO LEAVE A MESSAGE AND I WILL RETURN YOUR CALL OR PRESS 7 TO RETURN TO THE MAIN MENU FOR ADDITIONAL OPTIONS. 13 8-5-11