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TABLE OF CONTENTS
BBB AUTO LINE®
What is BBB AUTO LINE? ..............................................................1
How do I contact BBB AUTO LINE? ............................................1
When is my claim filed with BBB AUTO LINE? .........................1
Advising the company about your complaint ...........................1
What is arbitration? .........................................................................2
Who is the arbitrator? .....................................................................2
Efforts to resolve the dispute by settlement ............................2
Technical experts .............................................................................3
How to prepare for arbitration .....................................................3
What will happen at the hearing? ................................................3
Testimony and evidence you should present ...........................4
Legal and equitable factors the arbitrator
will take into account ......................................................................4
BBB AUTO LINE may request information
from manufacturer ...........................................................................5
Suggestions for preparing your case ..........................................5
What to bring to the hearing .........................................................6
In summary .........................................................................................6
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