Download User guide Alpha Bank RO Android Phone iPhone

User guide Alpha Bank RO
Android Phone
iPhone
Valid from February 05th, 2015
User guide Alpha Bank RO
(Android Phone)
Contents (Android Phone)
Account overview
Accounts
Current accounts
New term deposit
Savings accounts
Deposit redemption
Credit cards
New account opening
Term Deposits
Loans
Services
Notifications
Mailbox
Pay
To my accounts
Synchronize security
device
Credit card recharge
Change customer
Bills
To partners
(beneficiaries)
Change password
Information
Exchange rate
From existing
templates
ATM Locator
Payments review
Mobile cut off times
Pending Authorization
Support
ACCESS IN ALPHA BANK RO
Enter User ID
Enter password
Enter the
security code
To access the applications it is necessary to enter your personal login information:
User ID – this is assigned by the Bank when you subscribe for Alpha Bank RO.
Password – when you login for the first time you enter the password from the secured envelope
received from Bank. If you have already changed the password you will login using the password set
by you. To enter the password you can also use the security keyboard.
Security code – this is the six digits code generated by the security device.
After entering all data press on Login button to access the application.
User guide – Android Phone
4
ACCOUNT OVERVIEW
Press to logoff
Total available
balance
Press to save
screenshot or to send
email
This is the dashboard page that is displayed after you have logged in Alpha Bank RO. In this screen you
can view all the active products you have at Alpha Bank Romania:
Current accounts;
Savings accounts;
Credit cards*;
Term deposits;
Loans*.
Also, you can view the available amount for each category of products and the total available balance.
The total available balance is displayed in RON and represents the sum of the net available balance of all
accounts, the overdraft limit and the credit cards limit.
* The menu is available only for individuals users.
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5
ACCOUNT OVERVIEW
Total available pie chart
Press to logoff
Press to view the Total
available pie chart
Press to close the
pie chart
In this screen the total available balance is displayed as a pie chart. The chart is divided in:
Current accounts;
Savings accounts;
Credit cards*;
Term deposits.
* The menu is available only for individuals users.
User guide – Android Phone
6
CURRENT ACCOUNTS
Press to go back to
dashboard
Accounts Summary
Press to logoff
Total available
balance
In this menu there are displayed all the current accounts you have access to and their details. You can
view:
Net available balance in the account’s currency;
Total available balance of all accounts displayed in the list;
The account’s alias set by you in Alpha Click.
In case you notice that an account is unavailable in Alpha Bank RO contact Customer Support Service. To
view more details it is necessary to select an account and choose one the options displayed:
View details;
Account activity.
User guide – Android Phone
7
CURRENT ACCOUNTS
Press to go back to
Account Summary
Account details
Press to open
the list of
actions
Total available
balance
Press to save
screenshot or to send
email
In this screen you can view all the details for the selected account:
Alias;
Net available balance;
Client;
Account number;
IBAN;
Current balance;
Uncleared funds.
Press on the button placed on the upper right side of the screen to open the list of actions. From here
you can initiate:
Own accounts transfers;
Bill payments (option available only for RON accounts);
Payments to partners (beneficiaries).
By choosing this path to initiate a transaction, the selected account will be automatically filled in in the
ordering account field.
User guide – Android Phone
8
CURRENT ACCOUNTS
Press to go back to
Accounts Summary
Press for
advanced search
Account Activity
Press to open the
list of actions
Press to save
screenshot or to
send email
In this screen you can view the 30 most recent transactions on the selected account. For each transaction
there are displayed the following information:
Date;
Transaction description;
Reference;
Amount (debit/credit).
To view more details it is necessary to select a transaction. To view the transaction history you can use
the advanced search tool. You can perform search by the following time frames:
Today (displays the activity for the current day);
Last week (displays the activity for the last 7 days);
Last month (displays the activity for the last 30 days);
Between dates (displayed the activity for a time frame indicated by you).
Press on the button placed on the upper right side of the screen to open the list of actions. From here
you can initiate:
Own accounts transfers;
Bill payments (option available only for RON accounts);
Payments to partners (beneficiaries).
By choosing this path to initiate a transaction, the selected account will be automatically filled in, in the
ordering account field.
User guide – Android Phone
9
CURRENT ACCOUNTS
Press to go back to
Account Activity
Transaction Details
Press to open the list of
actions
In this screen you can view the supplementary details of the selected transaction.
User guide – Android Phone
10
SAVINGS ACCOUNTS
Press to go back to
dashboard
Accounts Summary
Press to logoff
Total available
balance
In this menu there are displayed all the savings accounts you have access to and their details. You can
view:
Net available balance in the account’s currency;
Total available balance of all accounts displayed in the list;
The account’s alias set by you in Alpha Click.
In case you notice that an account is unavailable in Alpha Bank RO contact Customer Support Service. To
view more details it is necessary to select an account and choose one the options displayed:
View details;
Account activity.
User guide – Android Phone
11
SAVINGS ACCOUNTS
Press to go back to
Accounts Summary
Account details
Press to open the
list of actions
Total available
balance
Press to save
screenshot or to
send email
In this screen you can view all the details for the selected account:
Alias;
Net available balance;
Client;
Account number;
IBAN;
Current balance;
Uncleared funds.
Press on the button placed on the upper right side of the screen to open the list of actions. From here
you can initiate:
Own accounts transfers;
Bill payments (option available only for RON accounts);
Payments to partners (beneficiaries).
By choosing this path to initiate a transaction, the selected account will be automatically filled in, in the
ordering account field.
User guide – Android Phone
12
SAVINGS ACCOUNTS
Press to go back to
Accounts Summary
Account Activity
Press to open
the list of
actions
Press for
advanced search
In this screen you can view the 30 most recent transactions on the selected account. For each transaction
there are displayed the following information:
Date;
Transaction description;
Reference;
Amount (debit/credit).
To view more details it is necessary to select a transaction. To view the transaction history you can use
the advanced search tool. You can perform search by the following time frames:
Today (displays the activity for the current day);
Last week (displays the activity for the last 7 days);
Last month (displays the activity for the last 30 days);
Between dates (displayed the activity for a time frame indicated by you).
Press on the button placed on the upper right side of the screen to open the list of actions. From here
you can initiate:
Own accounts transfers;
Bill payments (option available only for RON accounts);
Payments to partners (beneficiaries).
By choosing this path to initiate a transaction, the selected account will be automatically filled in in the
ordering account field.
User guide – Android Phone
13
SAVINGS ACCOUNTS
Press to go back to
Account Activity
Transaction details
Press to open the
list of actions
In this screen you can view the supplementary details of the selected transaction.
User guide – Android Phone
14
CREDIT CARDS*
Press to go back to
dashboard
Credit Cards Summary
Press to logoff
Total available
balance
In this menu there displayed all the credit cards you have access to and their details. You can view:
Credit card number;
Credit card type;
Total available balance.
To view more details it is necessary to select a credit card.
* The menu is available only for individuals users.
User guide – Android Phone
15
CREDIT CARDS*
Press to go back to
Credit Cards Summary
Credit Card Details
Press to open
the list of
actions
In this screen you can view all the details for the selected credit card:
Credit card number;
Credit card type;
Current balance;
Credit card limit;
Utilized amount;
Last statement date;
Last statement balance;
Next minimum amount;
Last payment;
Last payment date;
Overdue amount.
Press on the button placed on the upper right side of the screen to open the list of actions. From here
you can recharge your credit card. By choosing this path to initiate a transaction, the selected credit card
will be automatically filled in in the Credit card number field.
* The menu is available only for individuals users.
User guide – Android Phone
16
TERM DEPOSITS
Press to go back to
dashboard
Account Summary
Press to logoff
In this screen there are displayed all the term deposits accounts you have access to and their details. You
can view:
Term deposit account number;
Deposit product name;
Deposit amount.
To view more details it is necessary to select a term deposit account.
User guide – Android Phone
17
TERM DEPOSITS
Press to go back to
Accounts Summary
Account Details
Press to open
the list of
actions
In this screen you can vie all the details for the selected term deposit account:
Term deposit account number;
Deposit type;
Client ID;
Deposit amount;
Set up date;
Maturity date;
Interest rate;
Maturity instructions;
Press on the button placed on the upper right side of the screen to open the list of actions. From here
you can:
Redeem the term deposit;
View term deposit supplementary details (option available only for Alpha Progressive deposits).
By choosing this path to initiate a transaction, the selected term deposit account will be automatically
filled in in the Term deposit account number field.
User guide – Android Phone
18
LOANS*
Press to go back to
dashboard
Loans Summary
Press to logoff
In this menu there are displayed all the active loan accounts you have access to and their details. You can
view:
Loan account number;
Loan product;
Loan amount.
To view more details it is necessary to select a loan account.
* The menu is available only for individuals users.
User guide – Android Phone
19
LOANS*
Press to go back to
Loans Summary
Loan details
Press to logoff
In this screen you can view all the details for the selected loan account:
Loan account number;
Loan product;
Client ID;
Loan amount;
Disbursed amount;
Interest rate;
Disbursement date;
Maturity date;
Current amount due;
Next due date;
Next payment amount;
Overdue amount.
* The menu is available only for individuals users.
User guide – Android Phone
20
ACCOUNTS MENU
Press to go back to
dashboard
Press to open the
Accounts menu
The menu Accounts allows you to open new current and term deposit accounts or to redeem term
deposit accounts. From this menu you can perform the following transactions:
New term deposit initiation;
Term deposit redemption.
User guide – Android Phone
21
NEW TERM DEPOSIT
Press to go back
to dashboard
Initiation
Press to open the
list of actions
The menu New Term Deposit allows you to set up new term deposits without the need to go to the Bank.
To set up a new term deposit:
Select the type of deposit;
Select the interest rate type. You can set up term deposits with standard interest rate or with interest
rate negotiated in advance with the branch. For deposits with negotiated interest rate it is necessary
to select Yes in the Negotiated Deposit field and to enter the interest rate provided by the branch in
the field Negotiated Interest Rate.
After selecting the options press on the button placed on the upper right side of the screen to open the
list of actions. From here you can:
Press on Initiate to continue to the next screen;
Press on Term and conditions to download the document in PDF format;
Press on Disclaimer to view information about the transaction;
Press on Close to close the list of actions.
OBSERVATION!
Term deposit set up (standard interest deposits) is available every working day from 7:00 to 19:00.
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22
NEW TERM DEPOSIT
Initiation
Press to go back
to dashboard
Select the ordering
account
Enter amount
Select the Ordering account;
Select the Maturity instructions;
Enter the amount in the field Deposit Amount.
After selecting the options press on the button placed on the upper right side of the screen to open the
list of actions. From here you can:
Press on Initiate to initiate the transaction;
Press on Modify to go back to the previous screen;
Press on Close to close the list of actions.
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23
NEW TERM DEPOSIT
Verification
Enter the
security code
Verify the data and enter the security code*. Press on the button placed on the upper right side of the
screen to open the list of actions. From here you can:
Press on Confirm to confirm the transaction. ATTENTION! By clicking on Confirm you agree on the
accuracy of the transaction so it can be processed. After clicking on Confirm the transaction will be
sent for processing! The confirmation of the transaction is given by the confirmation screen;
Press on Cancel to cancel the transaction;
Press on Close to close the list of actions.
* The security code will be entered only by individuals users. Corporate users will enter the security code
at transaction authorization in Pending Authorization menu.
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24
NEW TERM DEPOSIT
Press to go back to
dashboard
Confirmation
Press to open the
list of actions
The confirmation screen allows you to view the status of the transaction* you have performed. Press on
the button placed on the upper right side of the screen to open the list of actions:
Press on Initiate another transaction to go back to the initiation screen and set up another deposit;
Press on Close to close the list of actions.
* For corporate users the transaction status will be Initiated. The transaction will be processed only after
authorization in Pending Authorization menu.
User guide – Android Phone
25
TERM DEPOSIT REDEMPTION
Press to go back
to dashboard
Initiation
Press to open the
list of actions
Select the term
deposit account
number
The menu Term Deposit Redemption allows you to redeem the term deposits you have at Alpha Bank
Romania. To redeem a term deposit select the term deposit account and press on the phone’s Menu
button and a list of actions will be displayed:
Press on Initiate to continue to the next screen;
Press on Disclaimer to view information about the transaction;
Press on Close to close the list of actions.
OBSERVATION!
Term deposit redemption is available every working day from 7:00 to 19:00.
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26
TERM DEPOSIT REDEMPTION
Press to go
back to
dashboard
Initiation
Press to logoff
After selecting the term deposit account you will be redirected to the next screen containing all the term
deposit details. Press on the button placed on the upper right side of the screen to open the list of
actions:
Press on Redeem to continue to the next screen;
Press on Back to go to the previous screen;
Press on Close to close the list of actions.
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27
TERM DEPOSIT REDEMPTION
Press to go
back to
dashboard
Verification
Press to open the
list of actions
Enter the
security code
Verify the data and enter the security code*. After selecting the options press on the button placed on
the upper right side of the screen to open the list of actions:
Press on Confirm to confirm the transaction. ATTENTION! By clicking on Confirm you agree on the
accuracy of the transaction so it can be processed. After clicking on Confirm the transaction will be
sent for processing! The confirmation of the transaction is given by the confirmation screen;
Press on Modify to go to the previous screen;
Press on Cancel to cancel the transaction;
Press on Close to close the list of actions.
* The security code will be entered only by individuals users. Corporate users will enter the security code
at transaction authorization in Pending Authorization menu.
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28
TERM DEPOSIT REDEMPTION
Press to go
back to
dashboard
Confirmation
Press to open the
list of actions
The confirmation screen allows you to view the status of the transaction* you have performed. Press on
the button placed on the upper right side of the screen to open the list of actions:
Press on Initiate another transaction to go back to the initiation screen and initiate another deposit
redemption;
Press on Close to close the list of actions.
* For corporate users the transaction status will be Initiated. The transaction will be processed only after
authorization in Pending Authorization menu.
User guide – Android Phone
29
NEW ACCOUNT OPENING*
Press to go
back to
dashboard
Initiation
Press to open the
list of actions
Select the
account type
The menu New Account Opening allows you to open new current accounts without the need of going to
the Bank. To open a new account select the type of account and press on the button placed on the upper
right side of the screen to open the list of actions:
Press on Initiate to continue to the next screen;
Press on Close to close the list of actions.
OBSERVATION!
New Account opening transaction is available every working day from 7:00 to 16:00.
* The menu is available only for individuals users.
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30
NEW ACCOUNT OPENING*
Press to go back
to dashboard
Initiation
Press to open the
list of actions
Select the
account class
After choosing the account type, select the account class. Press on the button placed on the upper right
side of the screen to open the list of actions:
Press on Initiate to continue to the next screen;
Press on Back to go to the previous screen;
Press on Close to close the list of actions.
* The menu is available only for individuals users.
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31
NEW ACCOUNT OPENING*
Press to go back to
dashboard
Initiation
Press to open the
list of actions
Select the account
currency
After choosing the account type and class select the account currency. Press on the button placed on the
upper right side of the screen to open the list of actions:
Press on Initiate to initiate the transaction;
Press on Back to go to the previous screen;
Press on Term and conditions to download the document in PDF format;
Press on Disclaimer to view information about the transaction;
Press on Close to close the list of actions.
* The menu is available only for individuals users.
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32
NEW ACCOUNT OPENING*
Press to go
back to
dashboard
Verification
Press to open the
list of actions
Enter the
security code
Verify the data and enter the security code. After selecting the options press on the button placed on the
upper right side of the screen to open the list of actions:
Press on Confirm to confirm the transaction. ATTENTION! By clicking on Confirm you agree on the
accuracy of the transaction so it can be processed. After clicking on Confirm the transaction will be
sent for processing! The confirmation of the transaction is given by the confirmation screen;
Press on Modify to go to the previous screen;
Press on Cancel to cancel the transaction;
Press on Close to close the list of actions.
* The menu is available only for individuals users.
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33
NEW ACCOUNT OPENING*
Press to go
back to
dashboard
Confirmation
Press to open the
list of actions
The confirmation screen allows you to view the status of the transaction you have performed. Press on
the button placed on the upper right side of the screen to open the list of actions:
Press on Initiate another transaction to go back to the initiation screen and initiate another new
account opening;
Press on Close to close the list of actions.
* The menu is available only for individuals users.
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34
PAY MENU
Press to go back to
dashboard
Press to open the Pay
menu
The menu Pay allows you to perform transactions and to view the transactions performed through
Online Banking. From this menu you can perform the following transactions:
Own Accounts Transfers;
Credit card recharge;
Bills;
Payments to partners (beneficiaries) in RON and other currencies;
Payments from existing templates;
Pending Authorizations*.
Also the option Payments review allows you to view all the transactions performed through Online
Banking.
* The menu is available only for corporate users.
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35
OWN ACCOUNTS TRANSFER
Press to go back to
dashboard
Initiation
Press to open the
list of actions
Select the ordering
account
Select the destination
account
Enter the amount
Select the
currency of the
transaction
Select the rate type
The menu Own Account Transfer allows you to perform transfers between your accounts available in
Alpha Bank RO. You can perform transfers between accounts in the same currency or foreign exchanges.
To perform an own account transfer:
Select the Ordering account and the Destination account;
Enter the Amount and select the Currency of the transferred amount.
For foreign exchanges choose the rate type. You can perform foreign exchanges at standard rate or at a
rate negotiated in advanced with the branch. For foreign exchanges at negotiated rate it is necessary to
select Yes in the field Negotiated Rate and to enter the rate provided by the branch in the field
Negotiated Exchange Rate.
Press on Initiate to continue to the next screen;
Press on Close to close the list of actions.
After entering the press on the button placed on the upper right side of the screen to open the list of
actions.:
Press on Initiate to initiate the transaction;
Press on Disclaimer to view information about the transaction;
Press on Close to close the list of actions.
User guide – Android Phone
36
OWN ACCOUNTS TRANSFER
Press to go back
to dashboard
Verification
Press to open the
list of actions
Enter the
security code
Verify the data and enter the security code*. After selecting the options press on the button placed on
the upper right side of the screen to open the list of actions:
Press on Confirm to confirm the transaction. ATTENTION! By clicking on Confirm you agree on the
accuracy of the transaction so it can be processed. After clicking on Confirm the transaction will be
sent for processing! The confirmation of the transaction is given by the confirmation screen;
Press on Modify to go to the previous screen;
Press on Close to close the list of actions.
* The security code will be entered only by individuals users. Corporate users will enter the security code
at transaction authorization in Pending Authorization menu.
User guide – Android Phone
37
OWN ACCOUNTS TRANSFER
Press to go back to
dashboard
Confirmation
Press to open the
list of actions
The confirmation screen allows you to view the status of the transaction* you have performed. Press on
the button placed on the upper right side of the screen to open the list of actions:
Press on Initiate another transaction to go back to the initiation screen and initiate another own
account transfer;
Press on Close to close the list of actions.
* For corporate users the transaction status will be Initiated. The transaction will be processed only after
authorization in Pending Authorization menu.
User guide – Android Phone
38
CREDIT CARD RECHARGE
Press to go back
to dashboard
Initiation
Press to open the
list of actions
Select the recharge type
The menu Credit Card Recharge allows you to recharge credit cards. You can recharge your own credit
cards or other credit cards issued by Alpha Bank Romania. To recharge a credit card it is necessary to
select the type of recharge:
Own Credit Card;
Other Credit Card.
After selecting the type of recharge press on the button placed on the upper right side of the screen to
open the list of actions:
Press on Initiate to continue to the next screen;
Press on Close to close the list of actions.
User guide – Android Phone
39
CREDIT CARD RECHARGE
Press to go back
to dashboard
Initiation
Press to open the
list of actions
Select the credit card
you wish to recharge
After selecting the type of recharge select the credit card you wish to recharge. In case you recharge
other credit cards it is necessary to enter the credit card number. Press on the button placed on the
upper right side of the screen to open the list of actions:
Press on Initiate to continue to the next screen;
Press on Back to go to the previous screen;
Press on Close to close the list of actions.
User guide – Android Phone
40
CREDIT CARD RECHARGE
Press to go
back to
dashboard
Initiation
Press to open the
list of actions
Select the ordering
account
Enter amount
After choosing the type of recharge and the credit card number select the ordering account and enter the
amount. Press on the button placed on the upper right side of the screen to open the list of actions:
Press on Initiate to continue to the next screen;
Press on Modify to go back to the previous screen;
Press on Disclaimer to view information about the transaction;
Press on Close to close the list of actions.
User guide – Android Phone
41
CREDIT CARD RECHARGE
Press to go
back to
dashboard
Verification
Press to open the
list of actions
Enter the
security code
Verify the data and enter the security code*. After selecting the options press on the button placed on
the upper right side of the screen to open the list of actions:
Press on Confirm to confirm the transaction. ATTENTION! By clicking on Confirm you agree on the
accuracy of the transaction so it can be processed. After clicking on Confirm the transaction will be
sent for processing! The confirmation of the transaction is given by the confirmation screen;
Press on Modify to go to the previous screen;
Press on Close to close the list of actions.
* The security code will be entered only by individuals users. Corporate users will enter the security code
at transaction authorization in Pending Authorization menu.
User guide – Android Phone
42
CREDIT CARD RECHARGE
Press to go
back to
dashboard
Confirmation
Press to open the
list of actions
The confirmation screen allows you to view the status of the transaction* you have performed. Press on
the button placed on the upper right side of the screen to open the list of actions:
Press on Initiate another transaction to go back to the initiation screen and initiate another credit
card recharge;
Press on Close to close the list of actions.
* For corporate users the transaction status will be Initiated. The transaction will be processed only after
authorization in Pending Authorization menu.
User guide – Android Phone
43
BILLS
Initiation
Press to go
back to
dashboard
Press to open the
list of actions
Select the
utility category
The menu Bills allows you to perform bill payments to providers with accounts in Alpha Bank Romania
and to providers with accounts in other banks. To perform a bill payment it is necessary to select the
utility category. After choosing the utility category press on the button placed on the upper right side of
the screen to open the list of actions:
Press on Initiate to continue to the next screen;
Press on Disclaimer to view information about the transaction;
Press on Close to close the list of actions.
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44
BILLS
Initiation
Press to go
back to
dashboard
Press to open the
list of actions
Select the utility
provider
After choosing the category select the utility provider. Press on the button placed on the upper right side
of the screen to open the list of actions:
Press on Initiate to continue to the next screen;
Press on Back to go back to the previous screen;
Press on Close to close the list of actions.
User guide – Android Phone
45
BILLS
Initiation
Press to go
back to
dashboard
Press to open the
list of actions
Select the ordering
account
Enter amount
After choosing the category and the utility provider, select the ordering account, enter the amount and
fill in the specific fields of the bill. Press on the button placed on the upper right side of the screen to
open the list of actions:
Press on Initiate to initiate the transaction;
Press on Back to go back to the previous screen;
Press on Close to close the list of actions.
User guide – Android Phone
46
BILLS
Verification
Press to go
back to
dashboard
Press to open the
list of actions
Enter the
security code
Verify the data and enter the security code*. Press on the button placed on the upper right side of the
screen to open the list of actions:
Press on Confirm to confirm the transaction. ATTENTION! By clicking on Confirm you agree on the
accuracy of the transaction so it can be processed. After clicking on Confirm the transaction will be
sent for processing! The confirmation of the transaction is given by the confirmation screen;
Press on Modify to go to the previous screen;
Press on Close to close the list of actions.
* The security code will be entered only by individuals users. Corporate users will enter the security code
at transaction authorization in Pending Authorization menu.
User guide – Android Phone
47
BILLS
Confirmation
Press to go
back to
dashboard
Press to open the
list of options
The confirmation screen allows you to view the status of the transaction* you have performed. Press on
the button placed on the upper right side of the screen to open the list of actions:
Press on Initiate another transaction to go back to the initiation screen and pay another bill;
Press on Close to close the list of actions.
* For corporate users the transaction status will be Initiated. The transaction will be processed only after
authorization in Pending Authorization menu.
User guide – Android Phone
48
TO PARTNERS (BENEFICIARIES)
Press to go back
to dashboard
Press to logoff
Press to search
beneficiaries
The menu To Partners (beneficiaries) allows you to perform payments in RON or other currencies to new
or existing beneficiaries. To perform a payment to an existing beneficiary it is necessary to select the
beneficiary from the list and the payments initiation screen will be opened containing the beneficiary
details already filled in. To perform a payment to a new beneficiary select one of the options:
New RON beneficiary;
New FCY beneficiary;
To search for a beneficiary you can use the search tool (marked with the magnifying glass symbol). You
can search by the following criteria:
Transaction type;
Beneficiary name.
User guide – Android Phone
49
RON PAYMENT
Press to go to
dashboard
Press to open the
list of actions
Select the type of
payment
To perform a RON payment to a new beneficiary choose the option New RON beneficiary and select the
payment type:
RON Payment to Alpha Bank;
RON Payment to other banks;
RON Payment to Treasury.
Press on the button placed on the upper right side of the screen to open the list of actions:
Press on Continue to go to the next screen;
Press on Close to close the list of actions.
User guide – Android Phone
50
RON PAYMENTS TO ALPHA BANK
Press to go
back to
dashboard
Initiation
Press to open the
list of actions
Select the ordering
account
Enter amount
The menu RON Payment to Alpha Bank allows you to perform RON payments to beneficiaries with
accounts in Alpha Bank Romania. To perform a RON payment to Alpha Bank:
Select the Ordering account;
Enter the Beneficiary Name and IBAN;
Enter the Amount and the Payment Details;
Select the Date (in case you choose to make a payment with future date it is necessary to enter the
date in the intermediary screen).
Press on the button placed on the upper right side of the screen to open the list of actions:
Press on Initiate to continue to the next screen;
Press on Back to go to the previous screen;
Press on Disclaimer to view information about the transaction;
Press on Close to close the list of actions.
User guide – Android Phone
51
RON PAYMENTS TO ALPHA BANK
Press to go
back to
dashboard
Verification
Press to open the
list of actions
Verify the data and enter the security code*. Press on the button placed on the upper right side of the
screen to open the list of actions:
Press on Confirm to confirm the transaction. ATTENTION! By clicking on Confirm you agree on the
accuracy of the transaction so it can be processed. After clicking on Confirm the transaction will be
sent for processing! The confirmation of the transaction is given by the confirmation screen;
Press on Modify to go to the previous screen;
Press on Close to close the list of actions.
* The security code will be entered only by individuals users. Corporate users will enter the security code
at transaction authorization in Pending Authorization menu.
User guide – Android Phone
52
RON PAYMENTS TO ALPHA BANK
Press to go
back to
dashboard
Confirmation
Press to open the
list of actions
The confirmation screen allows you to view the status of the transaction* you have performed. Press on
the button placed on the upper right side of the screen to open the list of actions:
Press on Initiate another transaction to go back to the initiation screen and initiate another RON
payment to Alpha Bank;
Press on Close to close the list of actions.
* For corporate users the transaction status will be Initiated. The transaction will be processed only after
authorization in Pending Authorization menu.
User guide – Android Phone
53
RON PAYMENTS TO OTHER BANKS
Press to go
back to
dashboard
Initiation
Press to open the
list of actions
Select the ordering
account
Enter amount
The menu RON Payment to other banks allows you to perform RON payments to beneficiaries with
accounts in other banks. To perform a RON payment to other bank:
Select the Ordering account;
Enter the Beneficiary Name and IBAN;
Enter the Amount and the Payment Details;
Select Yes if the payment is urgent;
Select the Date (in case you choose to make a payment with future date it is necessary to enter the
date in the intermediary screen).
Press on the button placed on the upper right side of the screen to open the list of actions:
Press on Initiate to continue to the next screen;
Press on Back to go to the previous screen;
Press on Disclaimer to view information about the transaction;
Press on Close to close the list of actions.
User guide – Android Phone
54
RON PAYMENTS TO OTHER BANKS
Press to go
back to
dashboard
Verification
Press to open the
list of actions
Verify the data and enter the security code*. After selecting the options press on the button placed on
the upper right side of the screen to open the list of actions:
Press on Confirm to confirm the transaction. ATTENTION! By clicking on Confirm you agree on the
accuracy of the transaction so it can be processed. After clicking on Confirm the transaction will be
sent for processing! The confirmation of the transaction is given by the confirmation screen;
Press on Modify to go to the previous screen;
Press on Close to close the list of actions.
* The security code will be entered only by individuals users. Corporate users will enter the security code
at transaction authorization in Pending Authorization menu.
User guide – Android Phone
55
RON PAYMENTS TO OTHER BANKS
Press to go
back to
dashboard
Confirmation
Press to open the
list of actions
The confirmation screen allows you to view the status of the transaction* you have performed. Press on
the button placed on the upper right side of the screen to open the list of actions:
Press on Initiate another transaction to go back to the initiation screen and initiate another RON
payment to other banks;
Press on Close to close the list of actions.
* For corporate users the transaction status will be Initiated. The transaction will be processed only after
authorization in Pending Authorization menu.
User guide – Android Phone
56
RON PAYMENTS TO TREASURY
Press to go
back to
dashboard
Initiation
Press to open the
list of actions
Select ordering
account
Enter FIC/SSN
Enter amount
The menu RON Payment to Treasury allows you to perform RON payments to beneficiaries with accounts
in other banks. To perform a RON payment to Treasury:
Select the Ordering account;
Enter the Beneficiary Name and IBAN;
Enter the beneficiary's FIC/SSN and Amount;
Enter the Order number and the Payment Details;
Select Yes if the payment is urgent;
Select the Date (in case you choose to make a payment with future date it is necessary to enter the
date in the intermediary screen).
Press on the button placed on the upper right side of the screen to open the list of actions:
Press on Initiate to continue to the next screen;
Press on Back to go to the previous screen;
Press on Disclaimer to view information about the transaction;
Press on Close to close the list of actions.
User guide – Android Phone
57
RON PAYMENTS TO TREASURY
Press to go
back to
dashboard
Verification
Press to open the
list of actions
Verify the data and enter the security code*. After selecting the options press on the button placed on
the upper right side of the screen to open the list of actions:
Press on Confirm to confirm the transaction. ATTENTION! By clicking on Confirm you agree on the
accuracy of the transaction so it can be processed. After clicking on Confirm the transaction will be
sent for processing! The confirmation of the transaction is given by the confirmation screen;
Press on Modify to go to the previous screen;
Press on Close to close the list of actions.
* The security code will be entered only by individuals users. Corporate users will enter the security code
at transaction authorization in Pending Authorization menu.
User guide – Android Phone
58
RON PAYMENTS TO TREASURY
Press to go
back to
dashboard
Confirmation
Press to open the
list of actions
The confirmation screen allows you to view the status of the transaction* you have performed. Press on
the button placed on the upper right side of the screen to open the list of actions:
Press on Initiate another transaction to go back to the initiation screen and initiate another RON
payment to treasury;
Press on Close to close the list of actions.
* For corporate users the transaction status will be Initiated. The transaction will be processed only after
authorization in Pending Authorization menu.
User guide – Android Phone
59
FOREIGN CURRENCY PAYMENTS
Press to go
back to
dashboard
Press to open the
list of actions
Select the type
of payment
To perform a foreign currency payment to a new beneficiary choose the option New FCY beneficiary and
select the payment type:
Foreign Currency Payment to Alpha Bank;
Foreign Currency to other banks.
Press on the button placed on the upper right side of the screen to open the list of actions:
Press on Continue to go to the next screen;
Press on Close to close the list of actions.
User guide – Android Phone
60
FOREIGN CURRENCY PAYMENTS TO ALPHA BANK
Press to go
back to
dashboard
Initiation
Press to open the
list of actions
Select the ordering
account
Enter amount
The menu Foreign Currency Payment to Alpha Bank allows you to perform FCY payments to
beneficiaries with accounts in Alpha Bank. To perform a Foreign Currency Payment to Alpha Bank:
Select the Ordering account;
Enter the Beneficiary Name and IBAN;
Enter the Amount and select the Currency of the transaction;
Enter the Payment Details;
Select the Date (in case you choose to make a payment with future date it is necessary to enter the
date in the intermediary screen).
Press on the button placed on the upper right side of the screen to open the list of actions:
Press on Initiate to continue to the next screen;
Press on Back to go to the previous screen;
Press on Disclaimer to view information about the transaction;
Press on Close to close the list of actions.
User guide – Android Phone
61
FOREIGN CURRENCY PAYMENTS TO ALPHA BANK
Press to go back
to dashboard
Verification
Press to open the
list of options
Verify the data and enter the security code*. After selecting the options press on the button placed on
the upper right side of the screen to open the list of actions:
Press on Confirm to confirm the transaction. ATTENTION! By clicking on Confirm you agree on the
accuracy of the transaction so it can be processed. After clicking on Confirm the transaction will be
sent for processing! The confirmation of the transaction is given by the confirmation screen;
Press on Modify to go to the previous screen;
Press on Close to close the list of actions.
* The security code will be entered only by individuals users. Corporate users will enter the security code
at transaction authorization in Pending Authorization menu.
User guide – Android Phone
62
FOREIGN CURRENCY PAYMENTS TO ALPHA BANK
Press to go
back to
dashboard
Confirmation
Press to open the
list of actions
The confirmation screen allows you to view the status of the transaction* you have performed. Press on
the button placed on the upper right side of the screen to open the list of actions:
Press on Initiate another transaction to go back to the initiation screen and initiate another FCY
payment to Alpha Bank;
Press on Close to close the list of actions.
* For corporate users the transaction status will be Initiated. The transaction will be processed only after
authorization in Pending Authorization menu.
User guide – Android Phone
63
FOREIGN CURRENCY PAYMENTS TO OTHER BANKS
Press to go back
to dashboard
Initiation
Press to open the
list of actions
Select the ordering
account
Select the
beneficiary
country
Enter amount
The menu Foreign Currency Payment to other banks allows you to perform FCY payments to
beneficiaries with accounts in other banks. To perform a Foreign Currency Payment to other banks:
Select the Ordering account;
Enter the Beneficiary Name and IBAN;
Enter the beneficiary’s Address and select the Country;
Enter the SWIFT/BIC code of the beneficiary bank (if you do not know the SWIFT/BIC code you can
use the search tool available in the list of actions);
Enter the Amount and select the Currency of the transaction (if the payment exceeds 50.000 EUR or
equivalent it is necessary to enter the transaction code in the intermediary screen);
Select the type of payment: SPOT or Urgent;
Select the details of charges: SHA, OUR, BEN;
Enter the Payment Details;
Select the Date (in case you choose to make a payment with future date it is necessary to enter the
date in the intermediary screen).
Press on the button placed on the upper right side of the screen to open the list of actions:
Press on Initiate to continue to the next screen;
Press on Back to go to the previous screen;
Press on Disclaimer to view information about the transaction;
Press on Close to close the list of actions.
User guide – Android Phone
64
FOREIGN CURRENCY PAYMENTS TO OTHER BANKS
Press to go
back to
dashboard
Verification
Press to open the
list of actions
Verify the data and enter the security code*. After selecting the options press on the button placed on
the upper right side of the screen to open the list of actions:
Press on Confirm to confirm the transaction. ATTENTION! By clicking on Confirm you agree on the
accuracy of the transaction so it can be processed. After clicking on Confirm the transaction will be
sent for processing! The confirmation of the transaction is given by the confirmation screen;
Press on Modify to go to the previous screen;
Press on Close to close the list of actions.
* The security code will be entered only by individuals users. Corporate users will enter the security code
at transaction authorization in Pending Authorization menu.
User guide – Android Phone
65
FOREIGN CURRENCY PAYMENTS TO OTHER BANKS
Press to go
back to
dashboard
Confirmation
Press to open the
list of actions
The confirmation screen allows you to view the status of the transaction* you have performed. Press on
the button placed on the upper right side of the screen to open the list of actions:
Press on Initiate another transaction to go back to the initiation screen and initiate another FCY
payment to other banks;
Press on Close to close the list of actions.
* For corporate users the transaction status will be Initiated. The transaction will be processed only after
authorization in Pending Authorization menu.
User guide – Android Phone
66
FROM EXISTING TEMPLATES
Press to go
back to
dashboard
Press to logoff
Press to search
for templates
The menu From existing templates allows to initiate transaction from the templates saved in the Internet
Banking application Alpha Click. To view the details for a template or to initiate a transaction it is
necessary to select a template and choose one the two options:
View;
Initiate.
To search for a template press on the search button and the search screen will be displayed. You can
search by the following criteria:
Transaction type;
Template ID.
User guide – Android Phone
67
PAYMENTS REVIEW
Press to go
back to
dashboard
Press to logoff
The menu Payments Review allows you to check the history of the transactions performed through
Online Banking. The transactions are grouped by type:
Foreign Currency Payments;
RON Payments;
Credit Card Recharge;
Utility Payments to Alpha Bank;
Own Accounts Transfers;
Utility Payments to other banks.
To view the list of transactions it is necessary to select one of the categories.
User guide – Android Phone
68
PAYMENTS REVIEW
Press to go
back to the list
of categories
Press to logoff
Press for advanced
search
After selecting the category, a list of all transactions belonging to that category will be displayed. The
transactions are displayed in descending order after the initiation date. For each transaction the
following details are displayed:
Beneficiary name;
Transaction status;
Initiation date;
Transaction amount.
To search for a transaction press on the search button and you can search by a time frame set by you. To
view the details for a transaction it is necessary to select a transaction and the details will be displayed in
the next screen.
User guide – Android Phone
69
PENDING AUTHORIZATION*
Press to logoff
Press to return
to dashboard
The menu Pending Authorization allows you to authorize the transactions performed through Online
Banking. The transactions are grouped by type:
Foreign Currency Payments;
RON Payments;
Credit Card Recharge;
Utility Payments to Alpha Bank;
Own Accounts Transfers;
Utility Payments to other banks.
To view the list of transaction it is necessary to select one of the categories.
* The menu is available only for corporate users.
User guide – Android Phone
70
PENDING AUTHORIZATION*
Press to go
back to the list
of categories
Press to logoff
Press for advanced
search
After selecting the category, a list of all transactions belonging to that category will be displayed. For each
transaction the following details are displayed:
Beneficiary name;
Transaction status;
Initiation date;
Transaction amount.
To search for a transaction press on the search button and you can search by multiple filters. To
authorize/reject a transaction it is necessary to select it and choose one of the two options:
Authorize;
Reject.
* The menu is available only for corporate users.
User guide – Android Phone
71
PENDING AUTHORIZATION*
Press to go
back to the list
of transactions
Initiation
Press to open
the list of
actions
Verify the details for the transaction and press on the button placed on the upper right side of the screen
to open the list of actions:
Press on Authorize to initiate the authorization;
Press on Close to close the list of actions.
* The menu is available only for corporate users.
User guide – Android Phone
72
PENDING AUTHORIZATION*
Press to go
back to the list
of transactions
Verification
Press to open
the list of
actions
Enter the security code and press on the button placed on the upper right side of the screen to open the
list of actions:
Press on Confirm to confirm the authorization;
Press on Close to close the list of actions.
* The menu is available only for corporate users.
User guide – Android Phone
73
PENDING AUTHORIZATION*
Press to go
back to the list
of categories
Confirmation
Press to logoff
Press for advanced
search
The confirmation screen allows you to view the status of the transaction you have authorized. Press on
the button placed on the upper right side of the screen to open the list of actions:
Press on Authorize another transaction to authorize another transaction;
Press on Close to close the list of actions.
* The menu is available only for corporate users.
User guide – Android Phone
74
SERVICES MENU
Press to go
back to
dashboard
Press to open the
Services menu
The menu Services allows you to manage your account Online Banking account. From this menu you can
access the following submenus:
Notifications;
Mailbox;
Synchronize security device;
Change customer;
Change password.
User guide – Android Phone
75
NOTIFICATIONS
Press to go
back to
dashboard
Press to open the
list of actions
Press to open the
notification
The menu Notifications allows you to view the latest messages posted by Alpha Bank Romania. To view
more details about a notification it necessary to select it and the details will be displayed in the next
screen.
User guide – Android Phone
76
MAILBOX
Press to go
back to
dashboard
Press to logoff
The menu Mailbox is used by the Bank to communicate with Alpha Bank RO customers. In this menu you
can find personalized messages received from the Bank (Inbox) or you can send messages to the Bank
(Compose). Also you can view the messages you have sent to the Bank (Sent items).
User guide – Android Phone
77
MAILBOX
Press to go back
to Mailbox
Inbox
Press to logoff
Press to view the
message’s details
In this menu you can view all the messages received from the Bank ordered descending by receiving
date. The messages from the list are marked with an icon to differentiate the read messaged from the
ones unread. Therefore an unread message will be marked with the closed envelope icon and a read
message will be marked with an opened envelope icon. To view a message it is necessary to select it and
the details will be displayed in the next screen.
User guide – Android Phone
78
MAILBOX
Press to go back
to Mailbox
Sent items
Press to logoff
Press to view the
message’s details
In this menu you can view all the messages you have sent to the Bank ordered descending by sending
date. To view a message it is necessary to select it and the details will be displayed in the next screen.
User guide – Android Phone
79
MAILBOX
Press to go back
to Mailbox
Compose
Press to open the
list of actions
In this menu you can compose and send messages to the Bank. To send a message it is necessary to fill in
the fields Subject and Message. After entering the subject and message press on the button placed on
the upper right side of the screen to open the list of actions:
Press on Send to send the message;
Press on Close to close the list of actions;
After pressing on Send button you will receive the confirmation message: “Message has been sent.”
User guide – Android Phone
80
SYNCHRONIZE SECURITY DEVICE
Press to go
back to
dashboard
Press to open the
list of actions
Select the
security device
The menu Synchronize security device allows you to synchronize the security devices (software or
hardware) added to your user. To synchronize a security device select the device and press on the button
placed on the upper right side of the screen to open the list of actions:
Press on Submit to go to the next screen;
Press on Close to close the list of actions.
User guide – Android Phone
81
SYNCHRONIZE SECURITY DEVICE
Press to go back
to dashboard
Press to open the
list of actions
Enter a security
code
Enter another
security code
After selecting the security device, enter two consecutive security codes (Security code 1 and Security
code 2) generated by the device. Press on the button placed on the upper right side of the screen to
open the list of actions:
Press on Synchronize to initiate the operation;
Press on Back to go back to the previous screen;
Press on Close to close the list of actions.
After pressing the Synchronize button the verification screen will be opened. Verify all entered data and
if everything is correct press on Confirm button and you will be redirected to the confirmation screen
where you will receive the message: “The security device has been successfully synchronized.”
User guide – Android Phone
82
CHANGE CUSTOMER
Press to open the
list of actions
Select customer
The menu Change Customer allows you to change the customer for users with access to multiple
customers. In case you login with a user with access to multiple customers it is necessary to select the
customer right after login. Select the customer and press on the button placed on the upper right side of
the screen to open the list of actions:
Press on Continue to go to dashboard;
Press on Close to close the list of actions.
After selecting the customer the dashboard will display only the product and options available for the
selected customer. To change the customer select the option Change customer from Services menu.
User guide – Android Phone
83
CHANGE PASSWORD
Press to go
back to
dashboard
Press to open the
list of actions
Enter old password
Enter new password
Confirm new password
The menu Change Password allows you to change the password for your user ID. To change the
password:
Enter at Old Password the password used until this very moment. If you are a new user enter the
password you received from the Bank in the secured envelope;
Enter at New Password a new password. The new password must meet the mentioned security rules;
Enter at Confirm New Password the new password again (the same password you entered at New
Password);
After you fill in the fields press on the button placed on the upper right side of the screen to open the list
of actions:
Press on Change to initiate the operation;
Press on Close to close the list of actions;
For security reasons the password is available only for six months. After the password expires you are
forced to change it.
THE PASSWORD IS STRICTLY CONFIDENTIAL AND MUST NOT BE REVEALED TO ANYONE!
User guide – Android Phone
84
INFORMATION MENU
Press to go
back to
dashboard.
Press to open
Services menu
The menu Information allows you to view useful information such as:
Exchange Rate;
ATM and Branch Locator;
Mobile Cut Off times;
Support;
Useful Security Tips.
User guide – Android Phone
85
EXCHANGE RATE
Press to go
back to
dashboard
Press to logoff
Select currency 1
Select currency 2
Select the
exchange rate type
The menu Exchange Rate allows you to view the exchange rate for different currencies. Select the
currencies (Currency 1 and Currency 2) and the exchange rate type and press on the button placed on
the upper right side of the screen to open the list of actions:
Press on View to display the exchange rates;
Press on Close to close the list of actions.
User guide – Android Phone
86
ATM LOCATOR
Press to go back
to the map
Press to search
The menu ATM Locator allows you to view the coordinates for all Alpha Bank Romania units and ATMs.
To search for a unit or ATM it is necessary to enter the name of the unit or ATM and press on the search
button.
User guide – Android Phone
87
MOBILE CUT OFF TIMES
Press to go
back to
dashboard
Press to open the
list of actions
The transactions made through Alpha Bank RO have a limited period until they can be sent to the bank
during a working day.
ATTENTION! After cut off is exceeded transactions are made on the next working day. The cut off times in
the image above are only for presentation and are subject to change. For detailed information regarding
cut off times verify Mobile Cut Off Times menu in Alpha Bank RO.
User guide – Android Phone
88
SUPPORT
Press to go
back to
dashboard
Press to open the
list of actions
The menu Support allows you to view the contact information for the Customer Support service of the
Bank or to download the application user guide. For any clarifications or suggestions you can call us at
0800825742 (+40214559999 international calls) or you can send us an email at [email protected].
User guide – Android Phone
89
User guide Alpha Bank RO
(iPhone)
Contents (iPhone)
Account overview
Accounts
Current accounts
New term deposit
Savings accounts
Deposit redemption
Credit cards
New account opening
Term Deposits
Loans
Services
Notifications
Mailbox
Pay
To my accounts
Synchronize security
device
Credit card recharge
Change customer
Bills
To partners
(beneficiaries)
Change password
Information
Exchange rate
From existing
templates
ATM Locator
Payments review
Mobile cut off times
Pending Authorization
Support
ACCESS IN ALPHA BANK RO
Enter password
Enter User ID
Enter the
security code
To access the applications it is necessary to enter your personal login information:
User ID – this is assigned by the Bank when you subscribe for Alpha Bank RO.
Password – when you login for the first time you enter the password from the secured envelope
received from Bank. If you have already changed the password you will login using the password set
by you. To enter the password you can also use the security keyboard.
Security code – this is the six digits code generated by the security device.
User guide – iPhone
92
ACCOUNT OVERVIEW
Press to logoff
Total available
balance
Press to save
screenshot or to send
email
This is the dashboard page, that is displayed after you have logged in Alpha Bank RO. In this screen you
can view all the active products you have at Alpha Bank Romania:
Current accounts;
Savings accounts;
Credit cards*;
Term deposits;
Loans*.
Also, you can view the available amount for each category of products and the total available balance.
The total available balance is displayed in RON and represents the sum of the net available balance of all
accounts, the overdraft limit and the credit cards limit.
* The menu is available only for individuals users.
User guide – iPhone
93
ACCOUNT OVERVIEW
Total available pie chart
Press to logoff
Press to view the Total
available pie chart
Press to close the
pie chart
In this screen the total available balance is displayed as a pie chart. The chart is divided in:
Current accounts;
Savings accounts;
Credit cards;
Term deposits.
User guide – iPhone
94
CURRENT ACCOUNTS
Press to go back to
dashboard
Accounts Summary
Press to logoff
Total available
balance
In this menu there are displayed all the current accounts you have access to and their details. You can
view:
Net available balance in the account’s currency;
Total available balance of all accounts displayed in the list;
The account’s alias set by you in Alpha Click.
In case you notice that an account is unavailable in Alpha Bank RO contact Customer Support Service. To
view more details it is necessary to select an account and choose one the options displayed:
View details;
Account activity.
User guide – iPhone
95
CURRENT ACCOUNTS
Press to go back to
Account Summary
Account details
Press to open
the list of
actions
Total available
balance
In this screen you can view all the details for the selected account:
Alias;
Net available balance;
Client;
Account number;
IBAN;
Current balance;
Uncleared funds.
Press on the button placed on the upper right side of the screen to open the list of actions. From here
you can initiate:
Own accounts transfers;
Bill payments (option available only for RON accounts);
Payments to partners (beneficiaries).
By choosing this path to initiate a transaction, the selected account will be automatically filled in in the
ordering account field.
User guide – iPhone
96
CURRENT ACCOUNTS
Press to go back to
Accounts Summary
Account Activity
Press to open the
list of actions
Press to save
screenshot or to
send email
Press for
advanced search
In this screen you can view the 30 most recent transactions on the selected account. For each transaction
there are displayed the following information:
Date;
Transaction description;
Reference;
Amount (debit/credit).
To view more details it is necessary to select a transaction. To view the transaction history you can use
the advanced search tool. You can perform search by the following time frames:
Today (displays the activity for the current day);
Last week (displays the activity for the last 7 days);
Last month (displays the activity for the last 30 days);
Between dates (displayed the activity for a time frame indicated by you).
Press on the button placed on the upper right side of the screen to open the list of actions. From here
you can initiate:
Own accounts transfers;
Bill payments (option available only for RON accounts);
Payments to partners (beneficiaries).
By choosing this path to initiate a transaction, the selected account will be automatically filled in, in the
ordering account field.
User guide – iPhone
97
CURRENT ACCOUNTS
Press to go back to
Account Activity
Transaction Details
Press to open the list of
actions
In this screen you can view the supplementary details of the selected transaction.
User guide – iPhone
98
SAVINGS ACCOUNTS
Press to go back to
dashboard
Accounts Summary
Press to logoff
Total available
balance
In this menu there are displayed all the savings accounts you have access to and their details. You can
view:
Net available balance in the account’s currency;
Total available balance of all accounts displayed in the list;
The account’s alias set by you in Alpha Click.
In case you notice that an account is unavailable in Alpha Bank RO contact Customer Support Service. To
view more details it is necessary to select an account and choose one the options displayed:
View details;
Account activity.
User guide – iPhone
99
SAVINGS ACCOUNTS
Press to go back to
Accounts Summary
Account details
Press to open the
list of actions
Total available
balance
In this screen you can view all the details for the selected account:
Alias;
Net available balance;
Client;
Account number;
IBAN;
Current balance;
Uncleared funds.
Press on the button placed on the upper right side of the screen to open the list of actions. From here
you can initiate:
Own accounts transfers;
Bill payments (option available only for RON accounts);
Payments to partners (beneficiaries).
By choosing this path to initiate a transaction, the selected account will be automatically filled in, in the
ordering account field.
User guide – iPhone
100
SAVINGS ACCOUNTS
Press to go back to
Accounts Summary
Account Activity
Press to open
the list of
actions
Press for
advanced search
In this screen you can view the 30 most recent transactions on the selected account. For each transaction
there are displayed the following information:
Date;
Transaction description;
Reference;
Amount (debit/credit).
To view more details it is necessary to select a transaction. To view the transaction history you can use
the advanced search tool. You can perform search by the following time frames:
Today (displays the activity for the current day);
Last week (displays the activity for the last 7 days);
Last month (displays the activity for the last 30 days);
Between dates (displayed the activity for a time frame indicated by you).
Press on the button placed on the upper right side of the screen to open the list of actions. From here
you can initiate:
Own accounts transfers;
Bill payments (option available only for RON accounts);
Payments to partners (beneficiaries).
By choosing this path to initiate a transaction, the selected account will be automatically filled in in the
ordering account field.
User guide – iPhone
101
SAVINGS ACCOUNTS
Press to go back to
Account Activity
Transaction details
Press to open the
list of actions
In this screen you can view the supplementary details of the selected transaction.
User guide – iPhone
102
CREDIT CARDS
Press to go back to
dashboard
Credit Cards Summary
Press to logoff
Total available
balance
In this menu there are displayed all the credit cards you have access to and their details. You can view:
Credit card number;
Credit card type;
Total available balance.
To view more details it is necessary to select a credit card.
* The menu is available only for individuals users.
User guide – iPhone
103
CREDIT CARDS
Press to go back to
Credit Cards Summary
Credit Card Details
Press to open
the list of
actions
In this screen you can view all the details for the selected credit card:
Credit card number;
Credit card type;
Current balance;
Credit card limit;
Utilized amount;
Last statement date;
Last statement balance;
Next minimum amount;
Last payment;
Last payment date;
Overdue amount.
Press on the button placed on the upper right side of the screen to open the list of actions. From here
you can recharge your credit card. By choosing this path to initiate a transaction, the selected credit card
will be automatically filled in in the Credit card number field.
User guide – iPhone
104
TERM DEPOSITS
Press to go back to
dashboard
Account Summary
Press to logoff
In this screen there are displayed all the term deposits accounts you have access to and their details. You
can view:
Term deposit account number;
Deposit product name;
Deposit amount.
To view more details it is necessary to select a term deposit account.
User guide – iPhone
105
TERM DEPOSITS
Press to go back to
Accounts Summary
Account Details
Press to open
the list of
actions
In this screen you can view all the details for the selected term deposit account:
Term deposit account number;
Deposit type;
Client ID;
Deposit amount;
Set up date;
Maturity date;
Interest rate;
Maturity instructions;
Press on the button placed on the upper right side of the screen to open the list of actions. From here
you can:
Redeem the term deposit;
View term deposit supplementary details (option available only for Alpha Progressive deposits).
By choosing this path to initiate a transaction, the selected term deposit account will be automatically
filled in in the Term deposit account number field.
User guide – iPhone
106
LOANS
Press to go back to
dashboard
Loans Summary
Press to logoff
In this menu there are displayed all the active loan accounts you have access to and their details. You can
view:
Loan account number;
Loan product;
Loan amount.
To view more details it is necessary to select a loan account.
* The menu is available only for individuals users.
User guide – iPhone
107
LOANS
Press to go back to
Loans Summary
Loan details
Press to logoff
In this screen you can view all the details for the selected loan account:
Loan account number;
Loan product;
Client ID;
Loan amount;
Disbursed amount;
Interest rate;
Disbursement date;
Maturity date;
Current amount due;
Next due date;
Next payment amount;
Overdue amount.
User guide – iPhone
108
ACCOUNTS MENU
Press to go back to
dashboard
Press to open the
Accounts menu
The menu Accounts allows you to open new current and term deposit accounts or to redeem term
deposit accounts. From this menu you can perform the following transactions:
New term deposit initiation;
Term deposit redemption.
User guide – iPhone
109
NEW TERM DEPOSIT
Initiation
Press to open the
list of actions
The menu New Term Deposit allows you to set up new term deposits without the need to go to the Bank.
To set up a new term deposit:
Select the type of deposit;
Select the interest rate type. You can set up term deposits with standard interest rate or with interest
rate negotiated in advance with the branch. For deposits with negotiated interest rate it is necessary
to select Yes in the Negotiated Deposit field and to enter the interest rate provided by the branch in
the field Negotiated Interest Rate.
After selecting the options press on the button placed on the upper right side of the screen to open the
list of actions. From here you can:
Press on Initiate to continue to the next screen;
Press on Term and conditions to download the document in PDF format;
Press on Disclaimer to view information about the transaction;
Press on Close to close the list of actions.
OBSERVATION!
Term deposit set up (standard interest deposits) is available every working day from 7:00 to 19:00.
User guide – iPhone
110
NEW TERM DEPOSIT
Initiation
Select the ordering
account
Enter amount
Select the Ordering account;
Select the Maturity instructions;
Enter the amount in the field Deposit Amount.
After selecting the options press on the button placed on the upper right side of the screen to open the
list of actions. From here you can:
Press on Initiate to initiate the transaction;
Press on Modify to go back to the previous screen;
Press on Close to close the list of actions.
User guide – iPhone
111
NEW TERM DEPOSIT
Verification
Verify the data and enter the security code*. Press on the button placed on the upper right side of the
screen to open the list of actions. From here you can:
Press on Confirm to confirm the transaction. ATTENTION! By clicking on Confirm you agree on the
accuracy of the transaction so it can be processed. After clicking on Confirm the transaction will be
sent for processing! The confirmation of the transaction is given by the confirmation screen;
Press on Cancel to cancel the transaction;
Press on Close to close the list of actions.
* The security code will be entered only by individuals users. Corporate users will enter the security code
at transaction authorization in Pending Authorization menu.
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112
NEW TERM DEPOSIT
Confirmation
Press to open the
list of actions
The confirmation screen allows you to view the status of the transaction* you have performed. Press on
the button placed on the upper right side of the screen to open the list of actions:
Press on Initiate another transaction to go back to the initiation screen and set up another deposit;
Press on Close to close the list of actions.
* For corporate users the transaction status will be Initiated. The transaction will be processed only after
authorization in Pending Authorization menu.
User guide – iPhone
113
TERM DEPOSIT REDEMPTION
Initiation
Press to open the
list of actions
Select the term
deposit account
number
The menu Term Deposit Redemption allows you to redeem the term deposits you have at Alpha Bank
Romania. To redeem a term deposit select the term deposit account and press on the phone’s Menu
button and a list of actions will be displayed:
Press on Initiate to continue to the next screen;
Press on Disclaimer to view information about the transaction;
Press on Close to close the list of actions.
OBSERVATION!
Term deposit redemption is available every working day from 7:00 to 19:00.
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114
TERM DEPOSIT REDEMPTION
Initiation
Press to logoff
After selecting the term deposit account you will be redirected to the next screen containing all the term
deposit details. Press on the button placed on the upper right side of the screen to open the list of
actions:
Press on Redeem to continue to the next screen;
Press on Back to go to the previous screen;
Press on Close to close the list of actions.
User guide – iPhone
115
TERM DEPOSIT REDEMPTION
Verification
Press to open the
list of actions
Enter the
security code
Verify the data and enter the security code*. After selecting the options press on the button placed on
the upper right side of the screen to open the list of actions:
Press on Confirm to confirm the transaction. ATTENTION! By clicking on Confirm you agree on the
accuracy of the transaction so it can be processed. After clicking on Confirm the transaction will be
sent for processing! The confirmation of the transaction is given by the confirmation screen;
Press on Modify to go to the previous screen;
Press on Cancel to cancel the transaction;
Press on Close to close the list of actions.
* The security code will be entered only by individuals users. Corporate users will enter the security code
at transaction authorization in Pending Authorization menu.
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TERM DEPOSIT REDEMPTION
Confirmation
Press to open the
list of actions
The confirmation screen allows you to view the status of the transaction* you have performed. Press on
the button placed on the upper right side of the screen to open the list of actions:
Press on Initiate another transaction to go back to the initiation screen and initiate another deposit
redemption;
Press on Close to close the list of actions.
* For corporate users the transaction status will be Initiated. The transaction will be processed only after
authorization in Pending Authorization menu.
User guide – iPhone
117
NEW ACCOUNT OPENING*
Initiation
Press to open the
list of actions
Select the
account type
The menu New Account Opening allows you to open new current accounts without the need of going to
the Bank. To open a new account select the type of account and press on the button placed on the upper
right side of the screen to open the list of actions:
Press on Initiate to continue to the next screen;
Press on Close to close the list of actions.
OBSERVATION!
New Account Opening transaction available every working day from 7:00 to 16:00.
* The menu is available only for individuals users.
User guide – iPhone
118
NEW ACCOUNT OPENING*
Initiation
Press to open the
list of actions
Select the
account class
After choosing the account type, select the account class. Press on the button placed on the upper right
side of the screen to open the list of actions:
Press on Initiate to continue to the next screen;
Press on Back to go to the previous screen;
Press on Close to close the list of actions.
* The menu is available only for individuals users.
User guide – iPhone
119
NEW ACCOUNT OPENING*
Initiation
Press to open the
list of actions
Select the account
currency
After choosing the account type and class select the account currency. Press on the button placed on the
upper right side of the screen to open the list of actions:
Press on Initiate to initiate the transaction;
Press on Back to go to the previous screen;
Press on Term and conditions to download the document in PDF format;
Press on Disclaimer to view information about the transaction;
Press on Close to close the list of actions.
* The menu is available only for individuals users.
User guide – iPhone
120
NEW ACCOUNT OPENING*
Press to go
back to
dashboard
Verification
Press to open the
list of actions
Enter the
security code
Verify the data and enter the security code. After selecting the options press on the button placed on the
upper right side of the screen to open the list of actions:
Press on Confirm to confirm the transaction. ATTENTION! By clicking on Confirm you agree on the
accuracy of the transaction so it can be processed. After clicking on Confirm the transaction will be
sent for processing! The confirmation of the transaction is given by the confirmation screen;
Press on Modify to go to the previous screen;
Press on Cancel to cancel the transaction;
Press on Close to close the list of actions.
* The menu is available only for individuals users.
User guide – iPhone
121
NEW ACCOUNT OPENING*
Confirmation
Press to open the
list of actions
The confirmation screen allows you to view the status of the transaction you have performed. Press on
the button placed on the upper right side of the screen to open the list of actions:
Press on Initiate another transaction to go back to the initiation screen and initiate another new
account opening;
Press on Close to close the list of actions.
* The menu is available only for individuals users.
User guide – iPhone
122
PAY MENU
Press to open the Pay
menu
The menu Pay allows you to perform transactions and to view the transactions performed through
Online Banking. From this menu you can perform the following transactions:
Own Accounts Transfers;
Credit card recharge;
Bills;
Payments to partners (beneficiaries) in RON and other currencies;
Payments from existing templates.
Pending Authorization*
Also the option Payments review allows you to view all the transactions performed through Online
Banking.
* The menu is available only for corporate users.
User guide – iPhone
123
OWN ACCOUNTS TRANSFER
Press to go back to
dashboard
Initiation
Press to open the
list of actions
Select the ordering
account
Select the destination
account
Enter the amount
Select the
currency of the
transaction
Select the rate type
The menu Own Account Transfer allows you to perform transfers between your accounts available in
Alpha Bank RO. You can perform transfers between accounts in the same currency or foreign exchanges.
To perform an own account transfer:
Select the Ordering account and the Destination account;
Enter the Amount and select the Currency of the transferred amount.
For foreign exchanges choose the rate type. You can perform foreign exchanges at standard rate or at a
rate negotiated in advanced with the branch. For foreign exchanges at negotiated rate it is necessary to
select Yes in the field Negotiated Rate and to enter the rate provided by the branch in the field
Negotiated Exchange Rate.
Press on Initiate to continue to the next screen;
Press on Close to close the list of actions.
After entering the press on the button placed on the upper right side of the screen to open the list of
actions.:
Press on Initiate to initiate the transaction;
Press on Disclaimer to view information about the transaction;
Press on Close to close the list of actions.
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124
OWN ACCOUNTS TRANSFER
Verification
Press to open the
list of actions
Enter the
security code
Verify the data and enter the security code*. After selecting the options press on the button placed on
the upper right side of the screen to open the list of actions:
Press on Confirm to confirm the transaction. ATTENTION! By clicking on Confirm you agree on the
accuracy of the transaction so it can be processed. After clicking on Confirm the transaction will be
sent for processing! The confirmation of the transaction is given by the confirmation screen;
Press on Modify to go to the previous screen;
Press on Close to close the list of actions.
* The security code will be entered only by individuals users. Corporate users will enter the security code
at transaction authorization in Pending Authorization menu.
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125
OWN ACCOUNTS TRANSFER
Confirmation
Press to open the
list of actions
The confirmation screen allows you to view the status of the transaction* you have performed. Press on
the button placed on the upper right side of the screen to open the list of actions:
Press on Initiate another transaction to go back to the initiation screen and initiate another own
account transfer;
Press on Close to close the list of actions.
* For corporate users the transaction status will be Initiated. The transaction will be processed only after
authorization in Pending Authorization menu.
User guide – iPhone
126
CREDIT CARD RECHARGE
Initiation
Press to open the
list of actions
Select the recharge type
The menu Credit Card Recharge allows you to recharge credit cards. You can recharge your own credit
cards or other credit cards issued by Alpha Bank Romania. To recharge a credit card it is necessary to
select the type of recharge:
Own Credit Card;
Other Credit Card.
After selecting the type of recharge press on the button placed on the upper right side of the screen to
open the list of actions:
Press on Initiate to continue to the next screen;
Press on Close to close the list of actions.
User guide – iPhone
127
CREDIT CARD RECHARGE
Initiation
Press to open the
list of actions
Select the credit card
you wish to recharge
After selecting the type of recharge select the credit card you wish to recharge. In case you recharge
other credit cards it is necessary to enter the credit card number. Press on the button placed on the
upper right side of the screen to open the list of actions:
Press on Initiate to continue to the next screen;
Press on Back to go to the previous screen;
Press on Close to close the list of actions.
User guide – iPhone
128
CREDIT CARD RECHARGE
Initiation
Press to open the
list of actions
Select the ordering
account
Enter amount
After choosing the type of recharge and the credit card number select the ordering account and enter the
amount. Press on the button placed on the upper right side of the screen to open the list of actions:
Press on Initiate to continue to the next screen;
Press on Modify to go back to the previous screen;
Press on Disclaimer to view information about the transaction;
Press on Close to close the list of actions.
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129
CREDIT CARD RECHARGE
Verification
Press to open the
list of actions
Enter the
security code
Verify the data and enter the security code*. After selecting the options press on the button placed on
the upper right side of the screen to open the list of actions:
Press on Confirm to confirm the transaction. ATTENTION! By clicking on Confirm you agree on the
accuracy of the transaction so it can be processed. After clicking on Confirm the transaction will be
sent for processing! The confirmation of the transaction is given by the confirmation screen;
Press on Modify to go to the previous screen;
Press on Close to close the list of actions.
* The security code will be entered only by individuals users. Corporate users will enter the security code
at transaction authorization in Pending Authorization menu.
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130
CREDIT CARD RECHARGE
Confirmation
Press to open the
list of actions
The confirmation screen allows you to view the status of the transaction* you have performed. Press on
the button placed on the upper right side of the screen to open the list of actions:
Press on Initiate another transaction to go back to the initiation screen and initiate another credit
card recharge;
Press on Close to close the list of actions.
* For corporate users the transaction status will be Initiated. The transaction will be processed only after
authorization in Pending Authorization menu.
User guide – iPhone
131
BILLS
Initiation
Press to open the
list of actions
Select the
utility category
The menu Bills allows you to perform bill payments to providers with accounts in Alpha Bank Romania
and to providers with accounts in other banks. To perform a bill payment it is necessary to select the
utility category. After choosing the utility category press on the button placed on the upper right side of
the screen to open the list of actions:
Press on Initiate to continue to the next screen;
Press on Disclaimer to view information about the transaction;
Press on Close to close the list of actions.
User guide – iPhone
132
BILLS
Initiation
Press to open the
list of actions
Select the utility
provider
After choosing the category select the utility provider. Press on the button placed on the upper right side
of the screen to open the list of actions:
Press on Initiate to continue to the next screen;
Press on Back to go back to the previous screen;
Press on Close to close the list of actions.
User guide – iPhone
133
BILLS
Initiation
Press to open the
list of actions
Select the ordering
account
Enter amount
After choosing the category and the utility provider, select the ordering account, enter the amount and
fill in the specific fields of the bill. Press on the button placed on the upper right side of the screen to
open the list of actions:
Press on Initiate to initiate the transaction;
Press on Back to go back to the previous screen;
Press on Close to close the list of actions.
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134
BILLS
Verification
Press to open the
list of actions
Enter the
security code
Verify the data and enter the security code. Press on the button placed on the upper right side of the
screen to open the list of actions:
Press on Confirm to confirm the transaction. ATTENTION! By clicking on Confirm you agree on the
accuracy of the transaction so it can be processed. After clicking on Confirm the transaction will be
sent for processing! The confirmation of the transaction is given by the confirmation screen;
Press on Modify to go to the previous screen;
Press on Close to close the list of actions.
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135
BILLS
Confirmation
Press to open the
list of options
The confirmation screen allows you to view the status of the transaction* you have performed. Press on
the button placed on the upper right side of the screen to open the list of actions:
Press on Initiate another transaction to go back to the initiation screen and pay another bill;
Press on Close to close the list of actions.
* For corporate users the transaction status will be Initiated. The transaction will be processed only after
authorization in Pending Authorization menu.
User guide – iPhone
136
TO PARTNERS (BENEFICIARIES)
Press to logoff
Press to search
beneficiaries
The menu To Partners (beneficiaries) allows you to perform payments in RON or other currencies to new
or existing beneficiaries. To perform a payment to an existing beneficiary it is necessary to select the
beneficiary from the list and the payments initiation screen will be opened containing the beneficiary
details already filled in. To perform a payment to a new beneficiary select one of the options:
New RON beneficiary;
New FCY beneficiary;
To search for a beneficiary you can use the search tool (marked with the magnifying glass symbol). You
can search by the following criteria:
Transaction type;
Beneficiary name.
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137
RON PAYMENT
Press to open the
list of actions
Select the type of
payment
To perform a RON payment to a new beneficiary choose the option New RON beneficiary and select the
payment type:
RON Payment to Alpha Bank;
RON Payment to other banks;
RON Payment to Treasury.
Press on the button placed on the upper right side of the screen to open the list of actions:
Press on Continue to go to the next screen;
Press on Close to close the list of actions.
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138
RON PAYMENTS TO ALPHA BANK
Initiation
Press to open the
list of actions
Select the ordering
account
Enter amount
The menu RON Payment to Alpha Bank allows you to perform RON payments to beneficiaries with
accounts in Alpha Bank Romania. To perform a RON payment to Alpha Bank:
Select the Ordering account;
Enter the Beneficiary Name and IBAN;
Enter the Amount and the Payment Details;
Select the Date (in case you choose to make a payment with future date it is necessary to enter the
date in the intermediary screen).
Press on the button placed on the upper right side of the screen to open the list of actions:
Press on Initiate to continue to the next screen;
Press on Back to go to the previous screen;
Press on Disclaimer to view information about the transaction;
Press on Close to close the list of actions.
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139
RON PAYMENTS TO ALPHA BANK
Verification
Press to open the
list of actions
Verify the data and enter the security code*. Press on the button placed on the upper right side of the
screen to open the list of actions:
Press on Confirm to confirm the transaction. ATTENTION! By clicking on Confirm you agree on the
accuracy of the transaction so it can be processed. After clicking on Confirm the transaction will be
sent for processing! The confirmation of the transaction is given by the confirmation screen;
Press on Modify to go to the previous screen;
Press on Close to close the list of actions.
* The security code will be entered only by individuals users. Corporate users will enter the security code
at transaction authorization in Pending Authorization menu.
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140
RON PAYMENTS TO ALPHA BANK
Confirmation
Press to open the
list of actions
The confirmation screen allows you to view the status of the transaction* you have performed. Press on
the button placed on the upper right side of the screen to open the list of actions:
Press on Initiate another transaction to go back to the initiation screen and initiate another RON
payment to Alpha Bank;
Press on Close to close the list of actions.
* For corporate users the transaction status will be Initiated. The transaction will be processed only after
authorization in Pending Authorization menu.
User guide – iPhone
141
RON PAYMENTS TO OTHER BANKS
Initiation
Press to open the
list of actions
Select the ordering
account
Enter amount
The menu RON Payment to other banks allows you to perform RON payments to beneficiaries with
accounts in other banks. To perform a RON payment to other bank:
Select the Ordering account;
Enter the Beneficiary Name and IBAN;
Enter the Amount and the Payment Details;
Select Yes if the payment is urgent;
Select the Date (in case you choose to make a payment with future date it is necessary to enter the
date in the intermediary screen).
Press on the button placed on the upper right side of the screen to open the list of actions:
Press on Initiate to continue to the next screen;
Press on Back to go to the previous screen;
Press on Disclaimer to view information about the transaction;
Press on Close to close the list of actions.
User guide – iPhone
142
RON PAYMENTS TO OTHER BANKS
Verification
Press to open the
list of actions
Verify the data and enter the security code*. After selecting the options press on the button placed on
the upper right side of the screen to open the list of actions:
Press on Confirm to confirm the transaction. ATTENTION! By clicking on Confirm you agree on the
accuracy of the transaction so it can be processed. After clicking on Confirm the transaction will be
sent for processing! The confirmation of the transaction is given by the confirmation screen;
Press on Modify to go to the previous screen;
Press on Close to close the list of actions.
* The security code will be entered only by individuals users. Corporate users will enter the security code
at transaction authorization in Pending Authorization menu.
User guide – iPhone
143
RON PAYMENTS TO OTHER BANKS
Confirmation
Press to open the
list of actions
The confirmation screen allows you to view the status of the transaction* you have performed. Press on
the button placed on the upper right side of the screen to open the list of actions:
Press on Initiate another transaction to go back to the initiation screen and initiate another RON
payment to other banks;
Press on Close to close the list of actions.
* For corporate users the transaction status will be Initiated. The transaction will be processed only after
authorization in Pending Authorization menu.
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144
RON PAYMENTS TO TREASURY
Initiation
Press to open the
list of actions
Select ordering
account
Enter FIC/SSN
Enter amount
The menu RON Payment to Treasury allows you to perform RON payments to beneficiaries with accounts
in other banks. To perform a RON payment to Treasury:
Select the Ordering account;
Enter the Beneficiary Name and IBAN;
Enter the beneficiary's FIC/SSN and Amount;
Enter the Order number and the Payment Details;
Select Yes if the payment is urgent;
Select the Date (in case you choose to make a payment with future date it is necessary to enter the
date in the intermediary screen).
Press on the button placed on the upper right side of the screen to open the list of actions:
Press on Initiate to continue to the next screen;
Press on Back to go to the previous screen;
Press on Disclaimer to view information about the transaction;
Press on Close to close the list of actions.
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145
RON PAYMENTS TO TREASURY
Verification
Press to open the
list of actions
Verify the data and enter the security code*. After selecting the options press on the button placed on
the upper right side of the screen to open the list of actions:
Press on Confirm to confirm the transaction. ATTENTION! By clicking on Confirm you agree on the
accuracy of the transaction so it can be processed. After clicking on Confirm the transaction will be
sent for processing! The confirmation of the transaction is given by the confirmation screen;
Press on Modify to go to the previous screen;
Press on Close to close the list of actions.
* The security code will be entered only by individuals users. Corporate users will enter the security code
at transaction authorization in Pending Authorization menu.
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146
RON PAYMENTS TO TREASURY
Confirmation
Press to open the
list of actions
The confirmation screen allows you to view the status of the transaction you have performed. Press on
the button placed on the upper right side of the screen to open the list of actions:
Press on Initiate another transaction to go back to the initiation screen and initiate another RON
payment to treasury;
Press on Close to close the list of actions.
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147
FOREIGN CURRENCY PAYMENTS
Press to open the
list of actions
Select the type
of payment
To perform a foreign currency payment to a new beneficiary choose the option New FCY beneficiary and
select the payment type:
Foreign Currency Payment to Alpha Bank;
Foreign Currency to other banks.
Press on the button placed on the upper right side of the screen to open the list of actions:
Press on Continue to go to the next screen;
Press on Close to close the list of actions.
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148
FOREIGN CURRENCY PAYMENTS TO ALPHA BANK
Initiation
Press to open the
list of actions
Select the ordering
account
Enter amount
The menu Foreign Currency Payment to Alpha Bank allows you to perform FCY payments to
beneficiaries with accounts in Alpha Bank. To perform a Foreign Currency Payment to Alpha Bank:
Select the Ordering account;
Enter the Beneficiary Name and IBAN;
Enter the Amount and select the Currency of the transaction;
Enter the Payment Details;
Select the Date (in case you choose to make a payment with future date it is necessary to enter the
date in the intermediary screen).
Press on the button placed on the upper right side of the screen to open the list of actions:
Press on Initiate to continue to the next screen;
Press on Back to go to the previous screen;
Press on Disclaimer to view information about the transaction;
Press on Close to close the list of actions.
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149
FOREIGN CURRENCY PAYMENTS TO ALPHA BANK
Verification
Press to open the
list of options
Verify the data and enter the security code*. After selecting the options press on the button placed on
the upper right side of the screen to open the list of actions:
Press on Confirm to confirm the transaction. ATTENTION! By clicking on Confirm you agree on the
accuracy of the transaction so it can be processed. After clicking on Confirm the transaction will be
sent for processing! The confirmation of the transaction is given by the confirmation screen;
Press on Modify to go to the previous screen;
Press on Close to close the list of actions.
* The security code will be entered only by individuals users. Corporate users will enter the security code
at transaction authorization in Pending Authorization menu.
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150
FOREIGN CURRENCY PAYMENTS TO ALPHA BANK
Confirmation
Press to open the
list of actions
The confirmation screen allows you to view the status of the transaction* you have performed. Press on
the button placed on the upper right side of the screen to open the list of actions:
Press on Initiate another transaction to go back to the initiation screen and initiate another FCY
payment to Alpha Bank;
Press on Close to close the list of actions.
* For corporate users the transaction status will be Initiated. The transaction will be processed only after
authorization in Pending Authorization menu.
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FOREIGN CURRENCY PAYMENTS TO OTHER BANKS
Initiation
Press to open the
list of actions
Select the ordering
account
The menu Foreign Currency Payment to other banks allows you to perform FCY payments to
beneficiaries with accounts in other banks. To perform a Foreign Currency Payment to other banks:
Select the Ordering account;
Enter the Beneficiary Name and IBAN;
Enter the beneficiary’s Address and select the Country;
Enter the SWIFT/BIC code of the beneficiary bank (if you do not know the SWIFT/BIC code you can
use the search tool available in the list of actions);
Enter the Amount and select the Currency of the transaction (if the payment exceeds 50.000 EUR or
equivalent it is necessary to enter the transaction code in the intermediary screen);
Select the type of payment: SPOT or Urgent;
Select the details of charges: SHA, OUR, BEN;
Enter the Payment Details;
Select the Date (in case you choose to make a payment with future date it is necessary to enter the
date in the intermediary screen).
Press on the button placed on the upper right side of the screen to open the list of actions:
Press on Initiate to continue to the next screen;
Press on Back to go to the previous screen;
Press on Disclaimer to view information about the transaction;
Press on Close to close the list of actions.
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FOREIGN CURRENCY PAYMENTS TO OTHER BANKS
Verification
Press to open the
list of actions
Verify the data and enter the security code*. After selecting the options press on the button placed on
the upper right side of the screen to open the list of actions:
Press on Confirm to confirm the transaction. ATTENTION! By clicking on Confirm you agree on the
accuracy of the transaction so it can be processed. After clicking on Confirm the transaction will be
sent for processing! The confirmation of the transaction is given by the confirmation screen;
Press on Modify to go to the previous screen;
Press on Close to close the list of actions.
* The security code will be entered only by individuals users. Corporate users will enter the security code
at transaction authorization in Pending Authorization menu
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FOREIGN CURRENCY PAYMENTS TO OTHER BANKS
Confirmation
Press to open the
list of actions
The confirmation screen allows you to view the status of the transaction* you have performed. Press on
the button placed on the upper right side of the screen to open the list of actions:
Press on Initiate another transaction to go back to the initiation screen and initiate another FCY
payment to other banks;
Press on Close to close the list of actions.
* For corporate users the transaction status will be Initiated. The transaction will be processed only after
authorization in Pending Authorization menu.
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FROM EXISTING TEMPLATES
Press to logoff
Press to search
for templates
The menu From existing templates allows to initiate transaction from the templates saved in the Internet
Banking application Alpha Click. To view the details for a template or to initiate a transaction it is
necessary to select a template and choose one the two options:
View;
Initiate.
To search for a template press on the search button and the search screen will be displayed. You can
search by the following criteria:
Transaction type;
Template ID.
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PAYMENTS REVIEW
The menu Payments Review allows you to check the history of the transactions performed through
Online Banking. The transactions are grouped by type:
Foreign Currency Payments;
RON Payments;
Credit Card Recharge;
Utility Payments to Alpha Bank;
Own Accounts Transfers;
Utility Payments to other banks.
To view the list of transactions it is necessary to select one of the categories.
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PAYMENTS REVIEW
Press to logoff
Press for advanced
search
After selecting the category, a list of all transactions belonging to that category will be displayed. The
transactions are displayed in descending order after the initiation date. For each transaction the
following details are displayed:
Beneficiary name;
Transaction status;
Initiation date;
Transaction amount.
To search for a transaction press on the search button and you can search by a time frame set by you. To
view the details for a transaction it is necessary to select a transaction and the details will be displayed in
the next screen.
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PENDING AUTHORIZATION*
Press to return
to dashboard
Press to logoff
The menu Pending Authorization allows you to authorize the transactions performed through Online
Banking. The transactions are grouped by type:
Foreign Currency Payments;
RON Payments;
Credit Card Recharge;
Utility Payments to Alpha Bank;
Own Accounts Transfers;
Utility Payments to other banks.
Term Deposit Initiation
Term Deposit Redemption
To view the list of transaction it is necessary to select one of the categories.
* The menu is available only for corporate users.
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PENDING AUTHORIZATION*
Press to go
back to the list
of categories
Press to logoff
Press for advanced
search
After selecting the category, a list of all transactions belonging to that category will be displayed. For each
transaction the following details are displayed:
Beneficiary name;
Transaction status;
Initiation date;
Transaction amount.
To search for a transaction press on the search button and you can search by multiple filters. To
authorize/reject a transaction it is necessary to select it and choose one of the two options:
Authorize;
Reject.
* The menu is available only for corporate users.
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PENDING AUTHORIZATION*
Initiation
Press to open
the list of
actions
Verify the details for the transaction and press on the button placed on the upper right side of the screen
to open the list of actions:
Press on Authorize to initiate the authorization;
Press on Close to close the list of actions.
* The menu is available only for corporate users.
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PENDING AUTHORIZATION*
Verification
Press to open
the list of
actions
Enter the security code and press on the button placed on the upper right side of the screen to open the
list of actions:
Press on Confirm to confirm the authorization;
Press on Close to close the list of actions.
* The menu is available only for corporate users.
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PENDING AUTHORIZATION*
Confirmation
Press to open
the list of
actions
The confirmation screen allows you to view the status of the transaction you have authorized. Press on
the button placed on the upper right side of the screen to open the list of actions:
Press on Authorize another transaction to authorize another transaction;
Press on Close to close the list of actions.
* The menu is available only for corporate users.
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SERVICES MENU
Press to open the
Services menu
The menu Services allows you to manage your account Online Banking account. From this menu you can
access the following submenus:
Notifications;
Mailbox;
Synchronize security device;
Change password.
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NOTIFICATIONS
Press to go
back to
dashboard
Press to open the
list of actions
Press to open the
notification
The menu Notifications allows you to view the latest messages posted by Alpha Bank Romania. To view
more details about a notification it necessary to select it and the details will be displayed in the next
screen.
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MAILBOX
Press to go
back to
dashboard
Press to logoff
The menu Mailbox is used by the Bank to communicate with Alpha Bank RO customers. In this menu you
can find personalized messages received from the Bank (Inbox) or you can send messages to the Bank
(Compose). Also you can view the messages you have sent to the Bank (Sent items).
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MAILBOX
Press to go back
to Mailbox
Inbox
Press to logoff
Press to view the
message’s details
In this menu you can view all the messages received from the Bank ordered descending by receiving
date. The messages from the list are marked with an icon to differentiate the read messaged from the
ones unread. Therefore an unread message will be marked with the closed envelope icon and a read
message will be marked with an opened envelope icon. To view a message it is necessary to select it and
the details will be displayed in the next screen.
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MAILBOX
Press to go back
to Mailbox
Sent items
Press to logoff
Press to view the
message’s details
In this menu you can view all the messages you have sent to the Bank ordered descending by sending
date. To view a message it is necessary to select it and the details will be displayed in the next screen.
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MAILBOX
Compose
Press to open the
list of actions
In this menu you can compose and send messages to the Bank. To send a message it is necessary to fill in
the fields Subject and Message. After entering the subject and message press on the button placed on
the upper right side of the screen to open the list of actions:
Press on Send to send the message;
Press on Close to close the list of actions;
After pressing on Send button you will receive the confirmation message: “Message has been sent.”
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SYNCHRONIZE SECURITY DEVICE
Press to open the
list of actions
Select the
security device
The menu Synchronize security device allows you to synchronize the security devices (software or
hardware) added to your user. To synchronize a security device select the device and press on the button
placed on the upper right side of the screen to open the list of actions:
Press on Submit to go to the next screen;
Press on Close to close the list of actions.
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SYNCHRONIZE SECURITY DEVICE
Press to open the
list of actions
Enter a security
code
Enter another
security code
After selecting the security device, enter two consecutive security codes (Security code 1 and Security
code 2) generated by the device. Press on the button placed on the upper right side of the screen to
open the list of actions:
Press on Synchronize to initiate the operation;
Press on Back to go back to the previous screen;
Press on Close to close the list of actions.
After pressing the Synchronize button the verification screen will be opened. Verify all entered data and
if everything is correct press on Confirm button and you will be redirected to the confirmation screen
where you will receive the message: “The security device has been successfully synchronized.”
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CHANGE CUSTOMER
Press to open the
list of actions
Select customer
The menu Change Customer allows you to change the customer for users with access to multiple
customers. In case you login with a user with access to multiple customers it is necessary to select the
customer right after login. Select the customer and press on the button placed on the upper right side of
the screen to open the list of actions:
Press on Continue to go to dashboard;
Press on Close to close the list of actions.
After selecting the customer the dashboard will display only the product and options available for the
selected customer. To change the customer select the option Change customer from Services menu.
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CHANGE PASSWORD
Press to open the
list of actions
Enter old password
Enter new password
Confirm new password
The menu Change Password allows you to change the password for your user ID. To change the
password:
Enter at Old Password the password used until this very moment. If you are a new user enter the
password you received from the Bank in the secured envelope;
Enter at New Password a new password. The new password must meet the mentioned security rules;
Enter at Confirm New Password the new password again (the same password you entered at New
Password);
After you fill in the fields press on the button placed on the upper right side of the screen to open the list
of actions:
Press on Change to initiate the operation;
Press on Close to close the list of actions;
For security reasons the password is available only for six months. After the password expires you are
forced to change it.
THE PASSWORD IS STRICTLY CONFIDENTIAL AND MUST NOT BE REVEALED TO ANYONE!
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INFORMATION MENU
Press to open
Services menu
The menu Information allows you to view useful information such as:
Exchange Rate;
ATM and Branch Locator;
Mobile Cut Off times;
Support;
Useful Security Tips.
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EXCHANGE RATE
Press to open
the list of
actions
Select currency 1
Select currency 2
Select the
exchange rate type
The menu Exchange Rate allows you to view the exchange rate for different currencies. Select the
currencies (Currency 1 and Currency 2) and the exchange rate type and press on the button placed on
the upper right side of the screen to open the list of actions:
Press on View to display the exchange rates;
Press on Close to close the list of actions.
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ATM LOCATOR
Press to go back
to the map
Press to search
The menu ATM Locator allows you to view the coordinates for all Alpha Bank Romania units and ATMs.
To search for a unit or ATM it is necessary to press on the search button and enter the name of the unit
or ATM.
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MOBILE CUT OFF TIMES
The transactions made through Alpha Bank RO have a limited period until they can be sent to the bank
during a working day.
ATTENTION! After cut off is exceeded transactions are made on the next working day. The cut off times in
the image above are only for presentation and are subject to change. For detailed information regarding
cut off times verify Mobile Cut Off Times menu in Alpha Bank RO.
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SUPPORT
Press to open the
list of actions
The menu Support allows you to view the contact information for the Customer Support service of the
Bank or to download the application user guide. For any clarifications or suggestions you can call us at
0800825742 (+40214559999 international calls) or you can send us an email at [email protected].
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