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6 Troubleshooting 6 Troubleshooting Introduction This chapter suggests solutions for problems you may encounter while installing, configuring or using your Thomson Gateway. If the suggestions do not resolve the problem, look at the support pages on www.thomson.net or contact your service provider. Topics This chapter describes the following topics: Topic Page Setup Troubleshooting 46 General Thomson Gateway Troubleshooting 47 Reset to Factory Defaults 50 E-DOC-CTC-20090708-0001 v1.0 45