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Troubleshooting
If you are having problems operating BladderScan® or ScanPoint®, review this list of common problems.
If you do not find a solution here, contact your authorized BladderScan service center, your local BladderScan
distributor or Verathon Corporation. To obtain contact information for Verathon
Corporation’s Customer Service Center, see “Chapter 8. Contacting 9HUDWKRQ.”
Common Problems
Problem
Description/ Resolution
The scanning unit does not
turn on
This problem is usually caused by a dead or discharged battery. Charge the scanning unit
for a minimum of six hours. When your computer is turned on, you can also charge the
instrument using the communication cradle. If the scrolling battery icon does not appear
after two hours, you will need to activate the scanning unit using the activation tool. Press
the activation button with the activation tool. Once activated, replace the scanning unit in
its cradle to continue charging. For more information about charging the battery and
activating the scanning unit, see “Chapter 2. Introduction to BladderScan,” in this Urology
Suite User’s Guide.
The scanning unit is
charged but will not scan
If the scanning unit does not measure bladder volume when you press the Scan button,
but the battery icon on the scanning unit’s LCD screen indicates that the battery has some
power remaining, one of the following conditions may apply:
The battery has some power remaining, but not enough to perform bladder imaging.
In this case, the battery icon will show only one power segment. Simply place the
scanning unit in the charging cradle or communication cradle to recharge the battery.
For more information about charging the battery, see “Chapter 2. Introduction to
BladderScan,” in this Urology Suite User’s Guide.
You need to calibrate the scanning unit. In this case, the LCD screen displays zero
as the number of days remaining until calibration and you must calibrate the scanning
unit before you can continue to perform bladder volume measurements. See “Chapter
6. Inspecting and Maintaining BladderScan” for instructions on displaying the days
remaining until calibration and calibrating the scanning unit.
Note: This does not apply for the BVI 6300.
The scanning unit beeps
The scanning unit may beep in the following situations:
You turn on the scanning unit.
The scanning unit goes into sleep mode to conserve battery power.
The battery power is low, and the battery requires recharging. In this case, the battery
icon will show no power segments. Place the scanning unit in the charging cradle or
communication cradle to recharge the battery.
You need to calibrate the scanning unit. In this case, when you press and hold down
the Top (Gender) button for five seconds, the LCD screen will display zero as the
number of days remaining until calibration. For more information about calibrating
the scanning unit, see “Chapter 6. Inspecting and Maintaining BladderScan,” in this
Urology Suite User’s Guide. Note: This does not apply for the BVI 6300.
The scanning unit performs and completes a bladder volume or calibration
measurement.
The scanning unit has begun or finished transmitting data to ScanPoint.
The calibration procedure was successfully completed.
You select or deselect the female option.
You select the pre-void or post-void option.
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Chapter 7 - Troubleshooting