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Mercury SMS
Connected Customer Communications
Table of Contents
Table of Contents ................................................................................................................................... 1 Introduction ........................................................................................................................................... 2 What is Mercury SMS ............................................................................................................................. 2 How Mercury SMS works ....................................................................................................................... 2 Installation .............................................................................................................................................. 3 Configuration .......................................................................................................................................... 6 Configure Force.com Site ................................................................................................................... 6 Configuration Options ...................................................................................................................... 16 Using Mercury SMS .............................................................................................................................. 17 Outbound SMS ................................................................................................................................. 17 Creating an SMS Template ............................................................................................................... 17 Sending an Individual SMS Message ................................................................................................ 19 Sending a Bulk SMS Message ........................................................................................................... 21 Sending an SMS via a Workflow Rule ............................................................................................... 21 Inbound SMS ........................................................................................................................................ 23 Receiving Inbound SMS Messages ................................................................................................... 23 Receiving Opt-­‐Out Requests ............................................................................................................. 23 Contact Information ............................................................................................................................. 24 Technical Support ............................................................................................................................. 24 Sales ................................................................................................................................................. 24 Social Media Forums ........................................................................................................................ 24 Mercury User Guide (Version 1.7, December 2014) 1 © Copyright 2014 Aprika Business Solutions