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Preliminary - Nortel Networks Confidential
107
Chapter 6
Using the Personal Agent Route Wizard
The Personal Agent Route Wizard solves the problem of having different contact
numbers for different communication devices (office phone, home phone,
mobile). Call screening allows the user to build a route or routes using the Route
Wizard for all or specified incoming calls. Call screening also gives the option to
block any anonymous callers.
Note: The ability to use the Personal Agent Route Wizard to set up
routes for your incoming calls is dependent upon your service package.
If Advanced screening is not enabled in your service package, then you
cannot use the Personal Agent routing capabilities. If you do not have
routing capability, a default route is defined for you that rings your
phone, and, if you are subscribed to the voicemail service, the call is sent
to voicemail.
Note: The Assisted user uses the Route wizard in the Personal Agent to
route incoming calls to the designated assistant groups. For more
information, refer to the MCS Feature Description Guide.
Topics in this section include
•
•
•
“What is routing?” on page 108
“What is the Personal Agent Route wizard?” on page 108
“Using the Personal Agent Route wizard” on page 110
Tip: Some features, such as Call forward, can be set at the Nortel IP
Phones 2002 and 2004 and may override the routes that you set on the
Personal Agent.
Personal Agent User Guide