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Download Samsung Xchange Console - User Guide
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Samsung Xchange Operator Console – User Guide Contents Introduction .................................................................................................................................................. 3 Welcome to Samsung Xchange Operator Console ................................................................................... 3 Tray menu ................................................................................................................................................. 3 Operator Console .......................................................................................................................................... 4 Call Handling ............................................................................................................................................. 7 Answering calls ......................................................................................................................................... 8 Transferring calls - Consult........................................................................................................................ 9 Transferring calls - Direct ........................................................................................................................ 10 Placing calls on hold ................................................................................................................................ 11 Retrieving calls from on hold .................................................................................................................. 11 Ending calls.............................................................................................................................................. 12 Making calls............................................................................................................................................. 12 More call control ..................................................................................................................................... 16 Directories & Messaging ............................................................................................................................. 17 Auto......................................................................................................................................................... 17 Extensions ............................................................................................................................................... 17 Contacts .................................................................................................................................................. 18 History ..................................................................................................................................................... 20 Messaging ............................................................................................................................................... 21 Message History...................................................................................................................................... 22 Preview window...................................................................................................................................... 23 Settings and configuration .......................................................................................................................... 24 Telephony settings .................................................................................................................................. 24 Interface settings .................................................................................................................................... 25 Dialing settings ........................................................................................................................................ 26 Events settings ........................................................................................................................................ 27 Recording settings................................................................................................................................... 28 Social Networking settings ...................................................................................................................... 29 Integration settings ................................................................................................................................. 30 Versions & Log settings ........................................................................................................................... 31 Samsung Xchange Operator Console – User Guide Page 2
