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Historical Calls Playback ............................................................................................... 26 Information Bar .......................................................................................................... 26 Display ....................................................................................................................... 26 Detailed View ............................................................................................................. 27 Playback Controls ...................................................................................................... 29 Embedded Multi Call Player ...................................................................................... 30 Call Details ................................................................................................................ 30 Annotations ............................................................................................................ 31 Evaluations ............................................................................................................ 31 Call List View ................................................................................................................. 36 Outside-Number Lookup Link .................................................................................... 37 Digit Capture .............................................................................................................. 37 Sort ............................................................................................................................ 37 Customize .................................................................................................................. 38 Call List Field columns ........................................................................................... 39 Remove from this folder............................................................................................. 41 Delete Permanently ................................................................................................... 42 Set Expiration ............................................................................................................ 42 Share ......................................................................................................................... 43 Add a new external user ........................................................................................ 44 Sharing options ...................................................................................................... 44 Exporting calls and Call Segments ............................................................................ 45 Export Call Segment .............................................................................................. 45 Export Selected Calls(s) to CSV File...................................................................... 46 Export Entire Grid to CSV File................................................................................ 46 Export Audio to Disk............................................................................................... 46 Verify Signatures ....................................................................................................... 47 Receiving a Shared Call ............................................................................................ 48 Internal Users ......................................................................................................... 48 External Users........................................................................................................ 48 Sharing a Folder ........................................................................................................ 49 OAISYS Management Studio User Guide ~ Version 8.0 2
