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Framework Y11171 Issue No.3 CONTENTS SECTION 1 – SCOPE AND CONTEXT SECTION 2 – USING THE FRAMEWORK SECTION 3 – AWARDED SUPPLIERS AND SCORING SECTION 4 – SUPPLIER CONTACT DETAILS SECTION 5 – TERMS AND CONDITIONS/OJEU AWARD NOTICE SECTION 6 – SERVICE LEVEL AGREEMENT SECTION 7 – ESCALATION PROCESS APPENDIX 1 – CUSTOMER ACCESS AGREEMENT APPENDIX 2 – MONITORING FORM LEAD AUTHORITY CONTACT DETAILS Julie Cripps (Product Manager) [email protected] Tel: 01622 236690/ 0845 872 4234 Chris Hill (Product Specialist) [email protected] Tel: 01622 236779/ 0845 872 4234 Kent County Council Commercial Services KCS Gibson Drive West Malling Kent ME19 4QG Fax: 01622 605522 E-mail: [email protected] Original OJEU contract ref: OJEU Award Notice ref: 2012/S 127-210515 CA-2012-11-02 (Lots 1/2/3/4 only) 119113-2013-EN (Lots 5/6 only) Page 2 of 43
