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A d m i n i s t r a t i o n . N e t
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H e r m è s . N e t
U s e r
M a n u a l
Personal tab
The upper part shows the elements the call status set consists of.
Three call qualification types exist:

standard call status

standard call status detail (sub category)

system call status (common to multiple campaigns)
The administrator can hide or display the details of a call status set by clicking on
or
. For
each of the qualifications defined, 3 parameters must be configured:
Description: brief description of the call status.
Profit: this numeric value can be used later during reporting to estimate benefit or losses.
The next list proposes the values Not Argued, Positive and Argued to indicate if the call
outcome is « not argued », « positive » or « argued ».
By clicking on
call status details.
, a window is displayed in which you can add new