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Download User Guide 9.0 vol. 2_Advanced Features.book - Support
Transcript
MGC Manager User’s Guide - Volume II Setting an IVR Message Service as the Default Service ............2-48 Modifying IVR Message Service Properties ..............................2-49 Assigning IVR Services to Conferences ....................................2-50 Defining a New Entry Queue Message Service .................................2-52 Connecting to a Conference from an Entry Queue ....................2-58 Assigning an Entry Queue Service to an Entry Queue ..............2-59 Viewing the Audio Messages Status ..................................................2-60 Printing IVR/DTMF Codes ................................................................2-62 Default IVR Prompts and Messages ..................................................2-64 Fine Tuning the SilenceIT Algorithm ................................................2-71 Ad Hoc Conferencing and External Database Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Ad Hoc Conferencing without Authentication ....................................3-2 Ad Hoc Conferencing with Authentication .........................................3-3 Entry Queue Level - Conference Initiation Validation with an External Database Application .....................................................3-4 Conference Access with External Database Authentication ........3-6 Conference Access Validation - All Participants (Always) .........3-7 Conference Access Validation - Chairperson Only (Upon Request) ........................................................................................3-9 Requirements for Ad Hoc Conferencing ...........................................3-11 Defining the Conferencing Components to Implement Ad Hoc Conferencing ......................................................................................3-13 MCU Configuration to Access the External Database Application .................................................................................3-13 Entry Queue Service with Access to the External Database ......3-16 IVR Service with Access to the External Database Application 3-21 Profiles ........................................................................................3-23 Defining Profiles ..................................................................3-23 Listing Profiles .....................................................................3-25 Using Profiles ......................................................................3-26 Additional Participant Definitions for Ad Hoc Conferencing ........................................................................3-26 Ad Hoc-enabled Entry Queue ....................................................3-27 iii
