Download SRA 7.5 User Guide

•
The login page of your Virtual Office may include a direct link to Virtual Assist as shown
below.
•
Or you may need to login to the Virtual Office and click the Request Assistance button.
Step 2
The first time you launch Virtual Assist, you will be prompted to allow the Secure Virtual Assist
applet to be installed on your computer. Click Allow.
Step 3
The Secure Virtual Assist client installs and launches. In the future, you can either launch
Virtual Assist either by navigating to the Virtual Office window in your browser, or you can
launch it directly from your Applications folder.
Step 4
If the Server address is not auto-propagated in the login window, enter the Server address and
click Request Support. The server address can be either an IP address, IPv6 address, or
hostname of the Dell SonicWALL SRA appliance. IPv6 addresses must be enclosed in brackets
(the [ and ] symbols).
Using Virtual Assist and Virtual Meeting | 79