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Chapter 8 Getting Help Reporting a Problem to the Nortel Networks Technical Solutions Center ......................8-1 Sending and Retrieving Files ..........................................................................................8-3 Appendix A Reading the Event Log System Startup .............................................................................................................. A-2 Dial-on-Demand Raise DTR Log ................................................................................. A-18 Dial-on-Demand V.25bis .............................................................................................. A-23 MCT1 Log Information in a Lab Environment .............................................................. A-29 Appendix B Using the Technician Interface to Configure and Run Packet Capture Overview ........................................................................................................................ B-2 Implementation Notes .................................................................................................... B-4 Getting Started .............................................................................................................. B-5 Preparing Packet Capture to Run ........................................................................... B-5 Assigning the Processors to Run Packet Capture ............................................ B-5 Creating an Instance of Packet Capture ........................................................... B-7 Allocating Memory for the Packet Capture File ............................................... B-11 Specifying the Number of Bytes in Each Packet to Copy ............................... B-12 Enabling Packet Capture ................................................................................ B-12 Starting Packet Capture ........................................................................................ B-13 Terminating Packet Capture .................................................................................. B-13 Using the Technician Interface to Display a Packet Capture File .......................... B-14 Deleting a Packet Capture Instance ...................................................................... B-17 Using Optional Features .............................................................................................. B-18 Configuring the Direction of the Packets to Be Copied ......................................... B-18 Configuring a Termination Trigger ......................................................................... B-19 Assigning Filters .................................................................................................... B-21 Setting the Filter Response to a Match .......................................................... B-22 Specifying the String to Compare with the Packet Data ................................. B-23 Specifying the Data to Compare with the String ............................................. B-23 Selecting the Number of Filters That Must Match .......................................... B-26 Configuration Examples .............................................................................................. B-27 308656-14.00 Rev 00 ix
