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148
Troubleshooting
RFID Problems
Table 16 • RFID Problems (Continued)
Problem
Possible Cause
Recommended Solution
RFID parameters do
not appear in Setup
mode, and RFID
information does not
appear on the printer
configuration label.
The printer was powered
off (O) and then back on (I) too
quickly for the RFID reader to
initialize properly.
Wait at least 10 seconds after turning the printer
power off before turning it back on.
1. Turn off (O) the printer.
2. Wait 10 seconds.
3. Turn on (I) the printer.
4. Check for the RFID parameters in Setup
mode or for RFID information on a new
configuration label.
An incorrect version of printer
or reader firmware was loaded
on the printer.
1. Verify that the correct firmware version is
loaded on your printer. Refer to the RFID
Programming Guide for more information.
2. Download the correct printer or reader
firmware if necessary.
3. If the problem persists, contact Technical
Support.
The printer is unable to
communicate with the RFID
subsystem.
1.
2.
3.
4.
The printer is RFID-ready, but
no reader is installed.
Contact an authorized Zebra RFID reseller to
acquire a reader for your printer.
The printer does not
void RFID labels that
are not programmed
correctly.
P1009874-003
Turn off (O) the printer.
Wait 10 seconds.
Turn on (I) the printer.
If the problem persists, you may have a bad
RFID reader or a loose connection between
the RFID reader and the printer. Contact
Technical Support or an authorized service
technician for assistance.
Xi4™/RXi4™ User Guide
4/30/13