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Customizing Softkeys
Cisco CME 3.2 and later allow you to customize the set of softkeys displayed to the phone user in each stage of a
phone call. For example, by default in the connected call state, a Cisco 7960 IP Phone shows the following six
softkeys:

Acct (account code entry)

Confrn (three-party conference)

Endcall

Flash (sends a hookflash signal to the PSTN line)

Hold

Trnsfer (call transfer)
Because a Cisco 7960 IP Phone has only four physical softkey buttons, the phone displays a more softkey as the
rightmost button to allow the phone user to scroll to access all the keys. Because the more softkey itself uses one of
the physical buttons, the user sees the feature softkeys in two sets:

Hold

Trnsfer

EndCall

More

Confrn

Acct

Flash

More
The softkey customization feature allows you to change this default behavior, and choose the set of keys you want to
display. It also allows you to control the order of the keys so that you can move the more frequently used keys to the
first page. For example, you may choose to remove the Acct and Flash keys from the connected state key set, leaving