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Download Polycom 500 Telephone User Manual
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® SoundPoint IP 500/501 SIP User Guide SoundPoint® IP 500/501 SIP 1.5.x Sel Conference Transfer Del Call Lists Speed Dia l 1 Time & D ate 2 ABC 4 Redial 7 * DEF 5 GHI PQRS 3 JKL 8 TUV 0 OPER 6 MNO Menu Voice Ma il Do Not Dis turb 9 WXYZ # Hold March 24, 2005 USER GUIDE Forward Contents Introduction ............................................... 1 Parts List ................................................... 1 Installing SoundPoint® IP 500/501 SIP .......... 2 Connecting Network and Power Source ................................2 Connecting the Handset and Optional Headset ....................3 Attaching the Base.................................................................3 Features .................................................... 4 Key Descriptions ......................................... 5 Using SoundPoint® IP 500/501 SIP ............... 6 Placing a Call ........................................................................6 Answering a Call ....................................................................7 Call Hold and Resume ...........................................................7 Multiple Calls on Hold ............................................................7 Microphone Mute ...................................................................7 General Key Use ...................................................................8 Local Conferencing ................................................................8 Splitting a Conference ...........................................................8 Transferring a Call .................................................................8 Call Timer...............................................................................9 Ending a Call .........................................................................9 Redial.....................................................................................9 Call Forwarding......................................................................9 Volume Adjustment ................................................................9 Do Not Disturb .....................................................................10 Time and Date .....................................................................10 Headset Memory Mode .......................................................10 Display Contrast ..................................................................10 Ring Type............................................................................. 11 Call Lists .............................................................................. 11 Contact Directory ................................................................. 11 Speed Dial ...........................................................................12 Multiple Lines .......................................................................13 Multiple Keys Per Line .........................................................13 Multiple Call Appearances ...................................................14 Shared Lines........................................................................14 Voicemail .............................................................................15 Distinctive Ringing / Call Treatment .....................................15 Multilingual Support (Localization) .......................................16 Phone Reboot ......................................................................16 Optional Features ..................................... 17 Text Messaging ....................................................................17 Presence / Status / Buddy Lists ...........................................17 Troubleshooting ........................................ 19 Safety and Compliance ............................... 20 Part 15 Rules .......................................................................20 Class B Digital Device or Peripheral ....................................20 Modifications ........................................................................21 Installation Instructions ........................................................21 Plug Acts as Disconnect Device ..........................................21 Industry Canada (IC) ...........................................................21 CE and VCCI Mark ..............................................................21 Polycom Limited Warranty and Limitation Liability .............................. 21 Exclusions ................................................ 22 Warranty Exclusive .................................... 22 Service Agreements................................... 22 Limitations of Liability ............................... 23 Disclaimer ................................................ 23 Governing Law ......................................... 23 Copyright Notice ....................................... 23 Introduction Thank you for choosing the SoundPoint® IP 500/501 SIP, a full-duplex, handsfree phone. This unit provides business telephony features and functions such as Multiple Call Appearances, Call Hold, Transfer, and Conference over an IP network. In this User Guide, you will find everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for configuring your SoundPoint® IP 500/501 SIP phone or consult the Administrator Guide SoundPoint®/SoundStation® IP SIP for more information. As well, be sure to read the Parts List, and the Safety Notices section in this guide before you set up and use the SoundPoint® IP 500/501 SIP phone. Parts List The following items are included in your SoundPoint® IP 500/501 SIP package. Check this list before installation to ensure that you have received each item. If you are missing any items, please contact your system administrator. Polycom SoundPoint® IP 500/501 SIP Power Adapter (specification varies according to country) Sel Sel Del Directories Services Menu Call Lists Conference 1 4 GHI Transfer GHI Redial 77 PQRS 2 ABC ABC 5 3 DEF DEF 6 JKL MNO JKL MNO 88 99 TUV WXYZ PQRS TUV WXYZ * 0 # OPER OPER Messages Do Not Disturb Hold Handset & Handset Cord Phone Base Quick Start Guide Network / Power Cable 1 Installing SoundPoint® IP 500/501 SIP The SoundPoint® IP 500/501 SIP User Guide includes regulatory compliance information that your system administrator should review and can also be found at http://www.polycom.com. This section provides basic installation instructions and information for obtaining the best performance with the SoundPoint® IP 500/501 SIP phone. If you require additional information or assistance with your new phone, please contact your system administrator. Connecting Network and Power Source AC Power Option Connect the keyed end of the supplied Network Cable to the LAN jack on the phone, and connect the shorter end to the Network (LAN) port. Connect the DC plug of the AC wall adapter into the supplied LAN cable as shown. LAN In-Line Power Option If the phone is connected to a compatible Ethernet switch that can provide in-line power, the phone will use that power option. Simply plug the keyed end of the In-Line Power Cable (optional accessory) into the LAN jack on the phone and connect the shorter end of this cable to an available Power and Data port on the In-Line Power switch. The AC wall adapter is not required when using In-Line power. Cisco™Catalyst™ In-Line Power Switch HEADSET HANDSET PC LAN PC HEADSET HANDSET Cisco™ In-Line Power Cable (Part No.2457-11014-002) IEEE 802.3af compliant In-Line Power switch OR IEEE 802.3af In-Line Power Cable (Part. No 2457-11077-002) 2 Connecting the Handset and Optional Headset 1. Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone. 2. Connect the headset (optional accessory) to the headset jack on the back of the phone. (Optional) For information on headsets, please visit www.polycom.com and choose the Support link. LAN PC HEADSET HANDSET Attaching the Base 1. Place all cords in the recessed area above the modular jacks as shown. 2. Align the two protrusions on the bracket with their corresponding holes in the phone and snap them together to lock the base to the phone. 3 Features Line/Speed Dial Keys Use these keys to activate up to three lines or speed dials that can be assigned to your phone. Display Control Keys Speakerphone Microphone Mute Use the arrow keys to scroll through the displayed information. Use the Sel key to select a field of displayed data and the Del key to delete it. Sel Sel Headset Del Directories Feature Keys Services Access important features using these keys. Call Lists Menu 1 Conference 4 GHI Transfer GHI 77 Redial Dial Pad These 12 keys provide the 10 digits, the 26 alphabetic characters, and special characters available in context sensitive applications. 2 ABC 3 DEF ABC DEF JKL 5 MNO JKL MNO 88 Do Not Disturb 6 99 PQRS TUV WXYZ PQRS TUV WXYZ * OPER 0 # Hold The screen will display labels for these keys, to identify their contextsensitive functions. Hold OPER Volume Keys Use these to adjust the volume of the handset, headset, speaker, and ringer. Hookswitch Indicator This will alert you to incoming calls, new Sel messages, and other Sel events. Speaker For ringer and hands-free audio output. Soft Keys Messages Del Directories Graphic Display Services Call Lists 1 Conference 4 GHI Transfer Redial 2 ABC 3 DEF ABC DEF JKL 5 MNO 6 GHI JKL MNO PQRS 77 TUV PQRS 88 WXYZ TUV WXYZ * OPER 0 # 99 Menu Shows information about Messagescalls, messages, soft keys, time, date, Do Not Disturb and other relevant data. Hold OPER Hands-free Microphone This works best when the phone is placed on a hard, flat surface. 4 Key Descriptions Feature Key Description Allows for hands-free communication during calls. Sel Sel Sel Sel Sel Sel Mutes audio transmission locally during calls. Directories Directories Directories Services Services Sel Services Sel Call Lists DirectoriesCall Lists Directories DirectoriesCall Lists Directories Directories Directories Conference Services Conference Services Services Del Services Services Conference Services Transfer Directories Call Lists Transfer Call Call Lists Lists Call Lists Sel Transfer Sel Call Lists Lists Call Redial Menu Redial Services Conference Conference Conference Conference Redial Conference Conference Messages Call Lists Transfer Transfer Transfer Transfer Del Transfer Sel Transfer Sel Do Not Disturb Redial Conference Redial Redial Redial Redial Redial 5 GHIMenu JKL 77 PQRS Directories Services 2 ABC ABC 5 JKL JKL 88 Call DEF Lists 3 DEF Conference 6 MNO Transfer MNO 99 TUV WXYZ TUV WXYZ 0 # OPER OPER Redial 88 Hold TUV Del 0 ABC 3 DEF 2 PQRS TUV TUV TUV TUV TUV TUV WXYZ WXYZ WXYZ WXYZ WXYZ WXYZ JKL MNO TUV WXYZ 0 OPER Select and Delete controls for options and text within local menus. Messages DEF MNO Do Not Disturb 99 Scrolling of lists and control of text/number entry on display. Sel Sel WXYZ 3 DEF DEF 5 6 GHI Messages JKL MNO Hold Dial 88 99 77 Pad PQRS TUV WXYZ Hold 0 # *Do Not Disturb OPER GHI ABC MNO MNO MNO MNO MNO OPERMNO OPERDEF WXYZ WXYZ Menu # Do Not Disturb 4 JKL JKL JKL JKL JKL JKL OPER WXYZ Access local and server features. OPER ABC DEF DEF DEF DEF DEF TUVDEF TUV MNO MNO Del OPERMenu Do Not Disturb 1 TUV GHI GHI GHI GHI GHI GHI MNO JKL JKL ABC PQRS ABC ABC ABC ABC PQRSABC PQRS DEF DEF Place/receive text and voice messages. WXYZ Messages JKL GHI GHI * Del Menu GHI MNO PQRS TUV Messages * ABC ABC TUV WXYZincoming calls to your Voice Mail (if CancelsPQRS ringing and directs Sel Sel OPER supported). # 6 JKL Sel Sel 2 3 1 1 ABC2 DEF3 1 2 3 Access to special services ABC (future DEFimplementation). 4 5ABC 6DEF GHI4 JKL5 Access to Missed, Received 4 Placed 5 andMNO 66 calls. GHI JKL MNO Messages Messages Messages Hold Messages 11 77GHI22 88JKL33 99MNO Messages Messages 1 2 3 TUV8 77ABC 9 ABC DEF WXYZ Hold Allows setupPQRS of7 a 3-way local conference. DEF 8 9 ABC DEF ABC DEF 88DEF 99 Menu Do Not DisturbHold ABC DEF WXYZ Do 7ABC Do Not Not Disturb Disturb PQRS TUV Do Not Disturb Do Not Disturb Do Not Disturb 44 *PQRS55 0TUV66 #WXYZ TransferGHI of current call toMNO third party. OPER 4 5 6 0 # GHI JKL MNO Messages JKL GHI JKL MNO *JKL GHI JKL MNO 0MNO 2 OPER 3 # GHI JKL MNO 1 * GHI OPER ABC DEF Hold 88 party 99from the phone. Hold Hold 777connected Dials last Hold Do Not Disturb Hold 8 9 Hold PQRS TUV WXYZ 7 8 9 PQRS TUV WXYZ PQRS TUV WXYZ PQRS TUV WXYZ 5 6 PQRS TUV WXYZ 4 PQRS TUV WXYZ JKL ##in# Hold state. 000 callMNO Places current ***GHI active OPER 0 OPER OPER 88 99 Hold OPER 77 OPER OPER PQRS Messages Sel Del ABC Sel 2 Hold Do NotABC Disturb Menu Menu Del Sel Menu Sel Del Del Del Del Messages Del Messages Messages Do Not Disturb MenuDo Not Disturb Menu Menu Del Do Not Disturb Menu Menu Menu OPER OPER OPER OPER OPER OPER Messages Sel Sel Hold Menu Do Not Disturb GHI ABC Access to local directories andDEFcall lists. GHI Do Not Disturb Menu Del 4 Line or Speed Dial keys. PQRS PQRS PQRS PQRS PQRS PQRS Transfer Menu Sel Sel Del Hold Redial Messages 1 Del conAllows users to place and receive calls through an optionally Del Sel Sel Sel Sel Sel Sel Del Sel Sel nected headset. Sel Sel Sel JKL MNO TUV WXYZ Del Hold Soft keys to select from various context-sensitive options. Menu Messages Volume keys to adjusts audio and ringer volume. Do Not Disturb General dialing and alphanumeric entry (incl. special characters). Hold OPER 5 Using SoundPoint® IP 500/501 SIP Placing a Call Using the Handset: 1. To obtain dial tone, pick up the handset. 2. Dial the desired number, During a call, users can alternate between handset, headset, or handsfree modes by pressing the or Conference Directories keys, or picking up the handset. OR Dial by SIP URL or IP† address: • After obtaining dial tone press Name • Enter URL or IP (press * for “.” and # for “@”) • Press Send to complete the call. Services Call Lists Conference Directories Buddy Status Services Using Hands-Free Speakerphone Mode: My Status Call Lists 1. With the handset on-hook, press a line key, , or NewCall to obtain dial tone. 2. Dial the desired number, Redial 1 Buddy Status Redial † Dial by SIP URL or IP address as above. Directories Conference DEF JKL MNO GHI JKL MNO PQRS 77 TUV WXYZ PQRS 88 TUV WXYZ * Using the Headset: Services 1. With the optional headset connected, Lists press a lineCall key, , or NewCall to obtain dial tone. Directories Conference Buddy Status 2. Dial the desired number, Services OR 1 2 DEF MNO GHI 5 JKL MNO 77 88 1 99 2 TUV WXYZ TUV Transfer Call Lists Services Call Lists Buddy Status 1 4 GHI Speed Dial Redial My Status 2 ABC ABC 5 JKL GHI JKL PQRS TUV 31 DEF 64 MNO DEF MNO GHI GHI WXYZ PQRS My Status 2 ABC Redial DEF 3 ABC DEF 5 MNO JKL 66 JKL MNO TUV WXYZ 3 ABC DEF Sel Del Hold ABC DEF GHI JKL MNO GHI JKL MNO 77 TUV 88 WXYZ TUV WXYZ 0 # PQRS Buddy Status 10.3.0.42 [email protected] sip: [email protected] WXYZ 0 4 # 5 OPER OPER Services Forward # OPER Do Not Disturb 6 PQRS In all cases, the active call will appear on the display showing call duration and destination. Call Lists Directories Conference 0 99 Messages JKL * †Examples: DEF ABC Users also have the option to dial directly fromPQRS the dial pad without first getting dial tone. My Status Simply enter the number then lift the handset or press the Dial soft key or press the or Redial Conference Directories keys. Conference 3 ABC PQRS Buddy Status OPER Del 6 Menu 4 Dial by SIP URL or IP†Calladdress as Lists above. Redial Sel See also Headset Memory Mode. GHI My Status DEF 5 GHI OR 3 ABC 4 My Status 2 ABC * Sel 99 OPER DelOPER 1 Do 6 2 ABC M 3 DEF ABC phone, DEF press To obtain the IP address of your GHI JKL MNO Menu followed Menu by4Status,5Platform 6 and GHI is listed JKL together MNO with Phone. The IP address TUV WXYZ PQRS Voice Mail Messages other phone information. 77 88 99 Do Not Disturb PQRS Do Not Disturb * TUV WXYZ 0 # OPER OPER Me Do N 1 4 HI Answering a Call Pick up the handset. Del Conference Directories Using Hands-Free Speakerphone Mode: Services Press or with the handset on hook press the line key ( ) opposite the incoming call, or the Answer soft key . 1 Buddy Status 2 ABC DEF 5 MNO PQRS TUV WXYZ GHI My Status DirectoriesSel Conference DEF 4 Using the Headset: Incoming calls may be ignored Messages Sel by pressing the Reject soft key or Do Not Disturb during ringing. Note Del that Do Not Disturb stays active Del when the call is dropped and will Hold remain so until toggled off. 3 ABC 6 JKL Sel Menu Call Lists GHI theJKL MNO Pressing will answer call through Directories Conference Redial Conference 7 Directories an optionallyServices connected headset. If 8 99 head7 8 PQRS TUV WXYZ the set memory modeDelisServices enabled, pressing Services line key ( Call Lists ) will*do the0same.# Call Lists 2 ABC ABC 3 DEF DEF RS TUV 0 OPER OPER PQRS WXYZ PQRS GHI JKL MNO JKL WXYZ WXYZ TUV TUV TUV PQRS PQRSOPER TUV DEF MNO GHI JKL MNO PQRS 77 TUV PQRS 88 WXYZ TUV WXYZ * OPER 0 WXYZ OPER JKL 0 If multiple calls are on hold on a single lineOPER key, use the arrow keys to switch between the calls then press the Resume soft key to retrieve the desired call. If more than two calls are on hold on a single key, an indication will appear on the display, for example “2/3” shows that this is the second call out of three calls. TUV OPER DEF Messages Menu Messages Not Disturb Messages Do NotDo Disturb Del Do Not Disturb MNO JKL WXYZ MNO WXYZ TUV OPER GHI 4 DEF MNO MNO * 0 # * 773 0 88 # 99 0 # 5 *6 ABC Multiple Calls on Hold DEF DEF ABC JKLJKL PQRSGHI PQRS WXYZ Redial Sel DEF ABC ABC GHI DirectoriesDo Not Disturb Conference Redial 99 Hold During a call, Call press Lists Redial or the Hold soft key. The call will be placed on hold and 1 2 # will be indicated Buddy Status on the display. Press this ABC the Resume soft key to retrieve the call.4 5 My Status 77 TUV DEF 2 3 4 4 55 ABC 66 DEF GHI JKL MNO 7 8 4 5 7 8 77 88 9999 6 88 JKL RS 33 ABC GHI RedialMy Status 6 Call Hold Services and Resume MNO MNO 22 ABC OPER 5 JKL WXYZ OPER Hold Hold Menu Hold Messages Do Not Disturb OPER 99 Hold # If calls are on hold on more than one line key, the details of the calls on any line key can be viewed by pressing that line key and holding it down for a few seconds. If a line key is pressed briefly, the first call on hold on that line key will be retrieved. Microphone Mute Sel You can still hear all other parties while Mute is enabled. During a call, press . The LED on the phone lights up and a flashing microphone on the display indicates that the other party Directories Conference (parties) cannot hear you. To turn off Microphone Mute, press again. Microphone Mute applies Services to all modes: handset, headset, and hands-free. 7 1 4 GHI My Status Del Directories Conference Menu Call Lists Buddy Status Del Menu In all cases, the active call will appear 1 1 BuddyCall Status Lists Menu Buddy Status on the display showing call duration and GHI destination. Messages 4 1 My Status Status BuddyMy Status Sel Menu OPER HI * Sel Using the Handset: 2 ABC 3 DEF ABC DEF 5 MNO JKL 6 Services Messages Call Lists Do Not Disturb Menu Menu Directories Directories Messages Messages Services Services Conference Conference GeneralTransfer Key Use Transfer 11 22 33 ABCABC ABC ABC DEFDEF Disturb DoDo NotNot Disturb DEF DEF 44 55 66 JKL MNO GHIGHI JKL MNO Sel To navigate Redial through menus and to enter data, these are useful tips: Redial Hold Hold 7777 8888 9999 Sel and to scroll through 1. Use 5. To enter text using the dialpad, PQRS TUV WXYZ WXYZ PQRS TUV Hold Hold lists. Del In someSellists the ** and press the number keys one or more 00 ## OPER OPER keys can be used as “Page Up” and times. For example, for ‘A’ press “PageMenu Down”. ‘2’ and for ‘C’ press ‘222’. When Del 2. When menus Delhave submenus, use in text entry mode the display title Messages Sel and toSel move one level down will show whether keysSelwill gener2 3 Menu Do Not Disturb or one level back up. ate numbers (1), upper-case (A) or BC DEF 3. The Menu Messages key can be pressed to lower-case (a) characters and the 5 6 KL 1 MNO 2 from any menu. 3 Del quickly exitDoDelNot 1/A/a soft key can Sel change this. Disturb Del DEF ABC DEF Messages key can be pressed to 883 99 Hold 4. The Directories Conference Menu UV 6 Menu quickly exit from any directory. 4 WXYZ5 GHI JKL MNO 0DEF # Messages Messages Do Not Disturb Services MNO PER 7 Hold Del Menu 617 288 399 GHIGHI JKLJKL MNO MNO PQRS PQRS TUVTUV WXYZ WXYZ OPER OPER BC DEF KL MNO UV WXYZ ABC DEF JKL MNO PQRS TUV ABC WXYZ DEF PQRS TUV ABC OPER GHI PER 99 Do Not Disturb WXYZ Do Not Disturb Local Conferencing DEF Call Lists 0 # ABC 5OPER A6 conference may be created with two other parDirectories 1 2 JKL MNO Hold PQRS TUV MNO GHI 4* WXYZ GHI WXYZ 77 PQRS # * JKL 88 TUV 0 OPER OPER Ending the call on the conference phone willMenu terminate Messages the Directories 3originator’s conference. MNO DEF Status local conferencing feature. ties using theBuddy phone’s ABC DEF 99 Hold Hold Do Not Disturb Messages Services Services GHI JKL MNO ABC ABC DEF 1. PlaceMya Status call to the first party. 4. 6When the second party answers, 4 5 # 1 2 1 2JKL 3MNOpress Conference or the Do NotConfrnc Disturb 2. Press Conference or the Confrnc softGHI soft key ABC ABC DEFWXYZ PQRS TUV key toRedial obtain a new line (the active join all parties in the conGHI JKL GHI 7 JKL88 MNO699again toTransfer Hold 5 4 47 5TUV call is Transfer placed on hold). ference, or press the Split soft key PQRS WXYZ GHI JKL GHI JKL MNO OPER to put the first call on hold and PQRS keep TUV 3. Dial the phone number of the secPQRS TUV WXYZ Redial Redial 0 # 88 7to 88 99 the second call as theHoldactive call.77 ond party or use the arrow keys7 OPER WXYZ PQRS TUV PQRS TUV access speed dial numbers, missed, OPER OPER A conference may Hold be created at any time Hold Sel 0 between # an active call and a call which is 0Sel placed, and received call lists. OPER OPER From one of these lists press the on hold (on the same line) by pressing the Dial soft key. Join soft key. WXYZ WXYZ * * * DEF DEF 6 MNO MNO 99 WXYZ WXYZ # Del Directories Splitting a Conference Directories Services When a conference has been established, a Split soft key is available. Call Pressing this Lists Transferring a Call 3 key will split the conference into two calls Services on hold. 1 Conference 4. 3 DEF ABC DEF JKL MNO Conference 4pletes a5blind 6transfer.) GHI 1. During a call, press Transfer or the Trnsfer soft key (the active call is Redial placed on hold). 2. Press the Blind soft key if a blind transfer (without consultation) is required. 3. Dial the number to which you want to transfer the call or use the arrow keys to access speed dial numbers, missed, placed, and received call lists. From one of these lists press the Dial soft key. (This step com- 2 ABC Call Lists Messages 2 1 Do Not Disturb ABC ABC the Trnsfer soft4 GHI 77key again 88 after99 consulting with the PQRS Redial to WXYZ PQRS TUV new party complete a consulta77 OPER tive transfer 0 or#press the Split softPQRS key toOPER put the first call on hold and keep the second call as the active call. GHI Transfer Press JKL PQRS * TUV MNOor GHI WXYZ * Transfer may be cancelled during establishment by pressing the Cancel soft key. The original call is resumed. 8 Menu 5 JKL JKL Hold M TUV W 88 TUV 0 OPER OPER Call Timer Call progress on an active call is monitored through a local call timer. This is visible within the active call window on the display. Sel Sel Sel Del Directories Services Conference Directories Ending a Call Press the EndCall soft key. My Status Menu ABC 3 DEF Messages DEF JKL MNO Do Not Disturb PQRS TUV WXYZ * OPER 0 # Transfer 1 4 GHI Redial 2 ABC 5 or 6press 4 Replace the handset, if in Menu GHI JKL MNO Hands-free Mode, or if in Headset Redial 88 99 Hold 77 DEF PQRS TUVMessages WXYZ Directories Conference 3Mode. GHI Call Lists Buddy Status 1 Conference Services OR Del Call Lists GHI 2 ABC 3 ABC DEF JKL 5 MNO JKL MNO Conference Directories 99OR WXYZ Services Hold WXYZ Directories Conference Call Lists Services Buddy Status #Press Conference Directories or Call Lists and select Call Lists Call Lists and Placed Calls to scroll My Status Buddy Status throughServices the list. Buddy Status To redial another prviously dialed number, 0 Sel press from the phone’s idle display,OPER and Sel press again to place the call. * Do Not Disturb Services 6 PQRS TUV Press Redial to dial the last call 77 placed 88 from your phone. PQRS TUV OPER OPER Call Lists Del My Status 1 4 GHI Redial Call Forwarding Buddy Status Menu Calls Messagesmay be Forwarded (Diverted) to another extension as follows: Messages Do Not Disturb 1. Press the Forward soft key from the phone’s idle display. Hold2. (Optional) If multiple lines are in use, select which line to forward. Hold 3. Enter a number or URL to forward all future calls to. 4. Press the Enable soft key to confirm Call Forwarding. Redial 1 My StatusABC GHI JKL GHI JKL * Idle display returns and the line indicator now displays the regular icon. Idle display returns with a moving arrow on the line label to confirm Call Forwarding enabled. Volume Adjustment Press the volume keys to adjust receiver volume during a call. Pressing these keys in idle state adjusts the ringer volume. 9 PQRS Redial ABC phone’s idle display. PQRS Redial 77 in 2. (Optional) If multiple lines are PQRS use, Select which line to disable. 3. Press the Disable soft key. Do Not Disturb 2 GHI DEF 3 77 DEF To turn call forwarding off: PQRS 4 5 6 My Status 1. Press the Forward soft key from the Del Menu To conform to regulatory requirments, handset and headset volume will return to a preset level after each call. Handsfree volume settings will be maintained across calls. 88 TUV MNO * MNO 99 WXYZ TUV WXYZ 0 # OPER OPER Sel Menu Messages Do Not Disturb (Optional) If multiple lines are in use, Do Not Disturb can be set on a line-by-line basis. Contact your system administrator for futher details. When Do Not Disturb is enabled for a particular line, this is indicated by a flashing “ X ” beside the line Sel indicator on the display. Do Not Disturb to prevent the phone from Press Del ringing on incoming calls. A flashing icon and text on the display indicates that Do Not Disturb is on. Hold Menu Calls received while Do Not Disturb is enabled are logged in the Missed Call list. Messages To turn off Do Not Disturb, press Do Not Disturb again. Del Conference Forward and Date Time Hold Time and Date is clearly displayed on the Transfer ® SoundPoint IP 500/501 SIP phone. If DEFthe ABC 1 2 3 the phone cannot obtain a time and date from Call Lists ABC DEF server, the display will flash. Contact your GHI JKL MNO system 4 time5 or date 6 is Speed Dial administrator if either Conference Directories GHI JKL MNO incorrect. 88 of the99 7 format Users have control overServices the7 WXYZ display and can turn it off.PQRSSelectTUV options OPER Call Lists 0 # which are right for you as follows: Sel TUV PQRS Redial * Buddy Status WXYZ 1 OPER 4 GHI My Status Headset Memory Mode GHI As an option, theDel headset Redial can be permanently enabled. This is especially useful Sel users. To do this: for regular headset DEF DEF 6 MNO MNO 99 3 WXYZ # 6 My Status MNO WXYZ JKL MNO Do Not Disturb 6 Del 3. Press the Ok or Cancel soft keys to accept or cancel changes. Menu 4. Press or the Exit soft key to return to the idle display. Hold Menu 1. Press . Select Settings, Basic, followed by Contrast. ABC DEF 2. Press theMessages Up or1Down soft 2 keys3 (or volume keys) to increase or ABC DEF GHI JKL MNO Do Not Disturb decrease the display contrast. 4 MNO WXYZRedial 99 MNO Sel comfortable level: 3# Buddy Status DEF JKL Repeat steps 1-3 and select Disable to turn Headset Memory Mode off. Do Not Disturb Del WXYZCall Lists DEF 5 Messages * Directories Display Contrast 6 Conference To adjust the contrast on the display to a MNO 99 3 DEF Hold Messages DEF WXYZ DEF MNO Services WXYZ 2 ABC PQRS TUV WXYZ Subsequent 77 88 calls 99 to or from this phone Hold using the headset will activate a flashing PQRS TUV WXYZ headsetOPERicon on the display. Pressing the 0 or Answer # line keys soft key to receive a OPER call will now connect to the user’s headset automatically. Menu 1. Press . 2. Select Settings followed by Basic, Preferences, Headset Memory. Messages Del 3. Use the up or down arrows and Select soft Do Notkey Disturbto enable Headset Memory Mode. Menu 4. Press to return to the Sel main menu. 3 1. Press Menu . Sel 2. Select Settings followed by Basic, Voice Mail Preferences, Time & Date. 3. Select from Clock Date, Clock Time, Do Not Disturb Del Clock Order or Enable/Disable. 4. Scroll through the options via the up and downHoldarrow keys. 5. Press Select to confirm and Menu toABCreturnDEF directly to the idle display. Hold 5 Messages Do Not Disturb 6 GHI JKL MNO PQRS 77 TUV WXYZ PQRS 88 TUV WXYZ 99 10 Hold Ring Type Sel Sel Many ring types are available. Users can select different rings to distinguish between lines or to have a different ring from their neighbor’s phone. Del Conference Directories 3. Using the arrow keys, highlight the desired ring type. Press the Play soft key to hear the selected ring Del type. 4. Press Select to change to the selected ring type. 5. Press Menu or the Exit soft key to return to the idle display. To change the incoming ring to a desired Services sound: Menu . Select Settings Press ABC DEF followed by Basic, Ring Type. 1 2 are 3 Messages Buddy Status 2. (Optional) If multiple lines ABC DEF used, first select which line GHI JKL to MNO 4 5 6 My Status change. Do Not Disturb 1. Call Lists 3 DEF DEF 6 MNO MNO JKL MNO 77 TUV PQRS 88 WXYZ TUV WXYZ * OPER 0 # 99 Call Lists # Conference A local list of calls Directories missed, received, OPER and placed is maintained by the phone (up to Services 100 for each). WXYZ Hold Sel GHI PQRS Redial 99 WXYZ Messages See also Distinctive Ringing / Call Do Not Disturb Treatment. Hold Sel For additional choices, press More followed by: 4. Info to view information about the Menu Del call. 5. Save to store the contact to the Messages ABC DEF 1 Contact 2 Directory. 3 ABC to delete DEF 6. Clear the callMenu from list. Do Not Disturb GHI JKL MNO Press 4 DEF More 5 and Exit 6 soft keys to return to the display.MNO Messages GHI idle JKL Press or Call Lists followed by Missed, Received, or Placed Calls as deBuddy Status sired. Services Call information will be displayed. Conference Directories From this screen: Call Lists My Status 1. Choose Edit to amend the dial 1 string2 Buddy Status Redial if necessary. ABC GHI JKL 2. Choose Dial to return the call. Status Exit to return to the 4 3. My Choose previ- 5 GHI JKL ous menu. 3 77DEF To88 quickly99view respective Do Not Disturb call PQRS TUV WXYZ 6 lists from the idle display: 0 #for Placed Calls. Press *MNO OPER Calls. 88 99 Press for Received Hold for Missed Calls. Press ABC 77 Redial Directories ContactDirectories Directory Directories Del TUV PQRS WXYZ Hold MNO OPER Sel PQRS TUV WXYZ PQRS TUV WXYZ * OPER 0 # OPER Sel Del Del Del Menu Menu Messages Services Sel Menu In addition to a Services directory of missed, or reMessages Services Messages 2 placed, 3 1 Do Not Disturb *Limit depends on Server conConference ceived calls, the phone can store a local ABC DEF directory 2 3 1 2 3 Do Not Disturb Conference 1 Do Not Disturb Conference figuration. Contact your system DEF of 200 orTransfer more contacts*. Users delete, 5canABCadd, 6 ABCDEF 4 Sel administrator for full details. GHI 6list6 4 JKL 4in5MNO edit, dial, orTransfer search this 5 Transfer for any contact GHI JKL MNO Redial GHI 9 JKL MNO 7 8 Hold 7 8 9 through justRedial a few key strokes. Redial PQRS 7 7TUV 77 88WXYZ 88 99 99 Hold Hold Hold PQRS TUV WXYZ PQRS # TUV WXYZ 0 * OPER 0 # To add or editHolda contact: 3. Enter first and/or last name from Hold * *OPER 0 # Del the keypad. Press the 1/A/a soft OPER Directories 1. Press Conference and select Contact key to select between numeric and Directory. upper/lower case alphanumeric Services 2. Press Add to enter another contact modes. Press the Encoding soft key Menu into the phone’s database or highto access special characters in other Lists light anCallexisting entry then press ABC languages. DEF Messages Edit. ABC DEF ABC GHI JKL GHI GHI PQRS JKL TUV PQRS ABC DEF DEF MNO JKL MNO MNO WXYZ TUV PQRS WXYZ TUV WXYZ OPER OPER Buddy Status OPER 1 11 4 GHI My Status 2 3 ABC DEF 5 MNO JKL 6 Do Not Disturb 7. Press Save to confirm or Cancel to abandon the changes then press Exit to return to the idle display. 4. Enter the Contact number. This is a required field and it must be unique (not already in the directory). 5. Speed Dial Index, Ring Type and Divert Contact may be left blank. Sel 6. Use and toSel switch between Enabled and Disabled settings for the last four fields. Contacts can be easily added from Call Lists. See Call Lists for more information. Del Del To search contact: Menu Menu for a particular 3 1 6 4 DEF DEF MNO GHI 2 ABC ABC 5 JKL MNO GHI WXYZ 99 PQRS TUV WXYZ PQRS TUV # * OPER 77 JKL 88 0 OPER 1. Messages Press More andMessages then Search from the Directory menu. 3DoContact Do Not Disturb Not Disturb 2.DEF Using the dial pad, enter the first 6 few characters for First or Last MNO names. 99 Hold Hold 3. Press Search to search for contacts. 4. Successful matches can be dialed from the resulting screen. DEF MNO WXYZ WXYZ # Speed Dial Pre-assigned numbers can be associated with line keys for rapid automated dialing. Speed Dial entries are consecutively placed next to assigned line keys on the phone. An additional speed dial key for Jane can be added to the previous example as follows: Sel 5. Repeat steps 1 and 2 above for Jane’s contact details. 6. Enter Speed Dial Index as “2”. To assign Joe to a Speed Dial key: 7. Press Save to confirm or Cancel toDel Directories 1. Press Conference and select Contact abandon the change then press Exit Directory. to return to the idle display. Services 2. Press the Add soft key to enter Joe’s Idle screen is now as shown: Menu contact details (see Contact DirecLists tory) orCallhighlight Joe’s existing ABC DEF Messages directory entry and press Edit. 1 2 3 Buddy Status 3. Enter Speed Dial Index as “1”. ABC DEF Do Not Disturb This assigns Joe to the first avail- GHI JKL MNO 4 5 6 My Status able line key on the display. JKL MNO 4. Press Save to confirm or Cancel to GHI TUV WXYZ Redial abandon the change then press Exit PQRS 7 8 99 assigned to a line key,Hold To dial a number 7 8 to return to the idle display. PQRS simply TUV press WXYZ the line key 1 directly 2 3 opposite OPER Idle screen is now as shown: the number on the display. Sel Sel Del Directories Services Menu Call Lists ABC * Sel Sel Del Directories Services Menu Call Lists Conference 1 4 GHI Transfer Redial 2 ABC ABC 5 3 DEF DEF 6 JKL MNO GHI JKL MNO 77 TUV 88 WXYZ PQRS PQRS TUV 99 WXYZ Messages Do Not Disturb Hold 12 0 OPER Conference Transfer Redial # ABC 4 GHI 5 DEF DEF 6 JKL MNO GHI JKL MNO PQRS 77 TUV PQRS 88 WXYZ TUV WXYZ * OPER 0 # OPER 99 Messages Do Not Disturb Hold Sel To remove a Speed Dial entry: Directories 1. Press Conference and select Contact Directory. Services 2. Scroll to the desired entry and press Sel Edit. 3. Delete Call theLists Speed Dial Index number Sel using the then Del keys. Buddy Status Del 1 4 GHI 2 ABC 3 DEF ABC DEF JKL 5 MNO JKL MNO 88 WXYZ TUV 6 99 TUV WXYZ 0 # OPER OPER 2 ABC ABC 5 JKL 3 DEF DEF 6 MNO My Status JKL 77 TUV PQRS PQRS 88 TUV GHI Menu Redial WXYZ Directories WXYZDo Not Disturb 1 4 Messages MNO Messages 99 The Speed Dial for that contact is removed. Menu Do Not Disturb Multiple Lines GHI 4. Press Save and Exit to return to theDel idle display. Hold 2 3 5 6 JKL MNO PQRS 77 TUV WXYZ PQRS 88 TUV WXYZ 0 # * OPER ToABC quickly view a complete list of assigned DEF Messages speed dial entries, press from the idle ABC DEF directly from a selected display. Dial Sel Do Not Disturb JKL MNO number. GHI ® SoundPoint 0 # IP 500/501 SIP can support up * OPER Services to three lines, each associated with its own 1 2 line key. Lines can be configured for local Conference Hold Directory Numbers (DNs), such as your main ABC 5 Transfer or shared lines. extension and private 4 ABC 99 OPER DEF OPER 3 6 MNO GHI JKL MNO Services PQRS TUV WXYZ 99 Call Lists WXYZ # Hold Menu Messages Sel Sel JKL OPER Del Do Not Disturb DEF GHI Typically, the top-most line key is reserved Redial 88 77 for the principle DN of the phone. Depending PQRS TUV on how your phoneHold is configured, the display 0 * OPER could resemble one of the screens shown: Menu Del Directories Menu Conference 1 Hold ABC 4 GHI Transfer Redial 2 ABC 5 3 DEF DEF 6 JKL MNO GHI JKL MNO PQRS 77 TUV PQRS 88 WXYZ TUV WXYZ * OPER 0 # 99 OPER Messages Do Not Disturb Sel Sel Hold Del Directories Services Menu Call Lists Multiple Keys Per Line Conference 1 4 GHI Transfer Each line on the phone can be configured to have more than one line key associated with it. If this is the case, the display could look something like this: Incoming calls to this line will be distributed evenly among the available keys. Similarly, outgoing calls will be distributed. GHI Redial 77 2 ABC ABC 5 3 DEF DEF 6 JKL MNO JKL MNO 88 99 PQRS TUV WXYZ PQRS TUV WXYZ * OPER 0 # Messages Do Not Disturb Hold OPER Sel Sel Del Directories Services Menu Call Lists Conference 1 4 GHI Transfer Redial 13 2 ABC 3 DEF ABC DEF 5 JKL MNO 6 GHI JKL MNO PQRS 77 TUV PQRS 88 WXYZ TUV WXYZ * OPER 0 # OPER 99 Messages Do Not Disturb Hold Multiple Call Appearances Each line on the phone can be configured to have one or more call appearances. This is useful if there is an active call and an incoming call arrives on the same line. In the example shown, extension 9301 is in an outbound call with 9304. The second diagram shows an incoming call from extension 9305. To answer this incoming call, Sel put the original call on Hold or press the key. Soft key labels are updated on the display to enable the user to: Del 1. Answer the incoming call. 2. Reject the incoming call. Messages 3. Forward the incoming call to another extension. Sel Sel Del Directories Services Menu Call Lists Conference 1 4 GHI Transfer GHI Redial Menu 77 2 ABC ABC 5 3 DEF DEF 6 JKL MNO JKL MNO 88 99 PQRS TUV WXYZ PQRS TUV WXYZ * OPER 0 # 2 3 Directories OPER Messages Do Not Disturb Sel Sel Hold Del Services Do Not Disturb Menu Answering the incoming call places the original on Hold and refreshes the soft key labels as indicated (last illustration). Hold Call Lists Conference 1 4 GHI Transfer GHI A user can also place another outbound call on the same first line. Press Hold during the first call and press NewCall to obtain dial tone for a second call. Redial 77 ABC DEF ABC DEF 5 JKL MNO JKL MNO 88 6 99 PQRS TUV WXYZ PQRS TUV WXYZ * OPER 0 # Directories OPER Messages Do Not Disturb Sel Sel Hold Del Services Menu Call Lists Conference 1 4 GHI Transfer GHI Shared Lines Redial * The phone supports shared lines . A shared line is indicated by a different line icon. In the diagram, the first line is private and the second line is shared. If two phones share a line, an incoming call to that number will cause both phones to ring. The call can be answered on either phone but not both. 77 2 ABC 3 DEF ABC DEF JKL 5 MNO JKL MNO 88 6 99 PQRS TUV WXYZ PQRS TUV WXYZ * OPER 0 # Messages Do Not Disturb Hold OPER Sel Sel Del Directories If a shared line is in use on one of the phones, it cannot be used on the other one. The shared line icon changes to a moving icon when the line is in use remotely. Services Menu Call Lists Conference 1 4 GHI Transfer Calls on shared lines can be transferred, put on hold, or added to a conference. GHI Redial * 77 3 DEF ABC DEF JKL 5 MNO JKL MNO 88 6 99 PQRS TUV WXYZ PQRS TUV WXYZ * OPER 0 # Shared lines are an optional feature configured on the server and may not be supported on your particular system. Contact your system administrator to find out. 14 2 ABC OPER Messages Do Not Disturb Hold Voice Mail Received messages Sel will be indicated by a flashing Message Waiting Indicator LED on the front of the phone and a visual notification on the display. A stutter dial tone in place of normal dial tone is used to indicate that one or more voice messages are waiting at the message center. Del Individual line indicators reflect voice or text messages left on that line (useful if multiple lines are in use). Menu To listen to voice messages: 3 DEF Press Connect to initiate Voice Mail retrieval from the Message Center, OR Press Clear to turn off the flashing LED without listening to messages. 5. Follow voice prompts to listen to messages. 1. Press Messages . 2. Select Message Center*,†. Do Not Disturb 3. (Optional) If multiple lines are in use, select from which line messages are to be retrieved. 4. Display indicates number of Hold messages and their importance. DEF 6 MNO MNO 99 WXYZ WXYZ # * † Voice Mail is an optional feature configured on the server and may not be supported on your particular system. Contact your system administrator to find out. Screen options may vary with server-based application. Voice Mail can be accessed with a single key press. Contact your system administrator to configure this option. Distinctive Ringing / Call Treatment Users can set distinctive incoming ringing tones for contacts in their local directory. This allows identification of a contact by a specific ring tone. Sel To set a distinctive ring for a local contact: Del 5. Press the Save soft key or Cancel Directories 1. Press Conference and select Contact to abandon the change then press Directory. to return to the idle disDirectories Conference Services 2. Using the arrow keys, scroll play. Menu through the directory to choose a Services contact.Call Lists Incoming calls from this contact will ABC DEF Messages 3. Press Edit and scroll down to Ring 1 now have3the distinctive ringing pattern 2 Call Lists Type. Buddy Status ABC DEF applied. Do Not Disturb GHI JKL MNO 4. Enter a numberSelcorresponding 1 4 5 Buddy 6 Status My Status to one of the ring types available feature is local to the phone,GHI GHI JKL This MNO Sel (press then Del to remove an PQRS TUV MyWXYZ Status be over-ridden by server4 and may Redial existing value).MenuSee Ring Type7 88 settings. 99 Contact your system Hold 7 GHI TUV WXYZ in this guide for further details. PQRS PQRS Redial 1 4 GHI GHI 3 DEF DEF 6 MNO MNO 77 2 ABC ABC 5 Del 3 DEF DEF Menu 99 Messages MNO MNO 88 PQRS TUV WXYZ PQRS TUV WXYZ * 0 # OPER OPER Do Not Disturb 6 JKL JKL Messages 0 OPER * OPER Hold Do Not Disturb 15 administrator for more details. # 2 ABC 3 DEF ABC DEF JKL 5 MNO JKL MNO TUV WXYZ PQRS 88 TUV WXYZ * OPER 0 # 77 OPER 6 99 Sel Sel MultilingualDelSupport (Localization) Many languages are supported by the phone. To change language: tories erence DEF ces 3 DEF ists 6 MNO y Status MNO 99 tatus WXYZ WXYZ # l Del 3. The display will change to the language of your choice. 4. Exit to the idle display by pressing . Menu 1. Press Menu and select Settings, Basic, Preferences, Language. Messages the list of available 2. Scroll through languages and press the Select soft Do Notthe Disturb key when desired language is ABC DEF highlighted. 1 2 3 1 4 GHI Hold GHI Phone Reboot 2 Messages 3 ABC DEF JKL 5 MNO JKL MNO Do Not Disturb 6 99 a user Periodically, the7 7phone88may require PQRSfor this TUVinclude WXYZaccepting a reboot. Reasons Sel OPER new configuration or new 0 software. # PQRS TUV WXYZ Hold * 0 There are two ways to reboot the phone: Sel OPER Del Directories Conference ► Simultaneously press and hold the MesDel sages, Microphone Mute, and Volume keys (see illustration) for more than 3 seconds or until a beep is heard. ► Press Menu and select Settings, Advanced, Restart Phone (the user Messages password is required to access this menu). Do Not Disturb The reboot process will begin and is complete when the idle display is shown. Services Menu Call Lists Buddy Status My Status Redial 3 DEF DEF 6 MNO 1 4 GHI GHI 77 2 ABC ABC 5 3 DEF DEF 6 JKL MNO JKL MNO 88 99 PQRS TUV WXYZ PQRS TUV WXYZ * OPER 0 # Messages Do Not Disturb Hold OPER MNO 99 WXYZ WXYZ # Hold In the case of problems, it may be possible to restore normal operation of your phone without rebooting. Contact your system administrator before attempting to reboot the phone. 16 Optional Features Sel Text Messaging Users can send and receive Text messages on the phone. SIP Instant (Text) MesDel in real-time. Users saging is supported can send and receive text messages using their phones. Received messages will be indicated by a flashing Message Waiting Indicator LED on the front of the phone and optionally a visual notification on the display. Menu To read text messages: 3 DEF DEF 6 MNO MNO 99 WXYZ WXYZ # 3 DEF DEF 6 MNO MNO 99 WXYZ WXYZ # 3. Messages appear first to last in sent order. 4. Press the Next or Prev soft keys to cycle through messages in order. 5. Press the More soft key to access the Delete, Reply and New options. 1. Press Messages and select Instant Messages,Sel OR Do Not Disturb Press the InstMsg soft key to read a message just received. 2. (Optional)DelIf multiple lines are in Hold use, select from which line messages are to be retrieved. Menu To send a text message: 6. Press the Select soft key to choose from various pre-scripted short messages. 1. Press Messages . 2. Select Instant Messages. Do Not Disturb 3. (Optional) If multiple lines are in use, first select from which line to send the message. 4. Press the More soft key then New. Hold 5. Enter the desired extension or SIP URL. Press the 1/A/a soft key to alternate between numeric and upper/lower case alphanumeric modes. OR Press Edit to compose a custom message. Use dialpad keys to cycle through the character set. Use keys 1, *, 0, and # to select special characters. 7. Press Send when finished. Presence / Status / Buddy Lists The phone combines interactive message services and status monitoring to complement a traditional messaging application such as email. Live interaction within a pool of phones is possible by monitoring the “presence” of the parties involved. Each phone can “watch” the status of up to eight other phones. These other phones form the “Buddy List”. The status of buddies is displayed and updated in real time. Each phone can also be “watched” by up to eight other phones. Sel To add or delete a contact from your buddy list, or block a contact: 3. Press Edit and scroll down toDelthe Directories and select Contact 1. Press Conference Watch Buddy or Block Buddy fields. Directory. Sel 4. Press to switch between Enabled Services 2. Using the arrow keys, scroll or Disabled status. Menu through the directory to choose a Call Lists contact. 1 17 2 ABC Directories Buddy Status GHI Del DEF 3 ABC Menu DEF JKL MNO Messages Do Not Disturb Sel 5. Press the Save soft key or Cancel to abandon the change then press to return to the idle display. Directories Conference Del Services show a typical Buddy Status screen The diagrams display of monitored phones and a My Status display. Menu Call Lists 1 Buddy Status Sel 4 GHI My Status Services Del Call Lists PQRS 3 DEF 6 MNO MNO 99 WXYZ WXYZ # ABC DEF JKL TUV MNO ABC DEF 5 MNO JKL Sel Sel 77 TUV Del WXYZ PQRS 88 TUV WXYZ * OPER Menu 0 Messages OPER Do Not Disturb Hold Do Not Disturb Sel 99 Del Conference Directories Hold Services Menu Call Lists # Buddy Status 1 2 ABC ABC JKL MNO Messages GHI JKL MNO Do Not Disturb My Status PQRS TUV WXYZ PQRS TUV WXYZ Hold OPER The software running on the phone is compatible with Windows™ and MSN Messenger™ for peer-to-peer presence and instant messaging. 18 DEF GHI OPER OPER 3 DEF 4 Status 5 6to monitor 3. Choose Buddy the status of the within 77 contacts 88 99 your buddy list. 0This# can also be * accessed by pressing the Buddies soft key on the idle display. 4. Choose Watcher List to see which phones are currently monitoring your status. Press the Block soft key to block a watcher. 5. Choose Blocked List to see which phones you have blocked from monitoring your status. Press the Unblock soft key to unblock a contact. Redial WXYZ Messages 6 MNO 5 6 4 and Menu GHI 1.TransferPress select FeaJKL MNO Redial 88 99 tures, Presence. 77 PQRS TUV WXYZ 2. Choose Messages My Status0to change your * OPER # own status (online, busy, etc.). Do Not Disturb This affects information sent to watching phones. Presence information will also be sent to watching Hold phones when the user goes off-hook or invokes Do Not Disturb. The My Status display can also be accessed by pressing the MyStat soft key from the idle display. GHI DEF DEF DEF JKL 2 3 settings: To view and change1Presence Conference ABC 3 GHI PQRS Redial Directories 2 ABC Troubleshooting No Dial-Tone Verify power is correctly applied to the SoundPoint® IP 500/501 SIP phone: Verify if dial tone is present on any other audio paths: • Check that the display is illuminated. • Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable). • If using inline powering, check that the switch is supplying power to the phone (contact your System Administrator). • Switch between handset, headset (if present) or hands-free to see if dial tone is present on these other paths. • If dial tone exists on one of these, connect a different handset or headset to isolate the problem. No Display, Incorrect Display or Bad Contrast Verify successful outbound or inbound Verify power is correctly applied to the SoundPoint® IP 500/501 SIP phone: calling: • As “No Dial-Tone” above. Verify contrast adjustment: • Place a call to the phone under investigation. Check that the display indicates incoming call information. • Lift the handset. Ensure dial tone is present and place a call to another extension or number. Check that the display changes in response. • Follow the instructions in this User Guide to readjust the contrast to a darker level. • Reboot the phone to obtain a default level of contrast (follow the instructions in this User Guide). No Ringing Verify incoming ring setting and volume level: Verify successful outbound or inbound calling: • Adjust the ringing level from the front panel using the volume up/ down keys. • Check same status of handset, headset (if connected) and through the hands-free speakerphone. • As “No Display” above. No Audio on Headset Verify correct connections: • Ensure the headset is plugged into the jack marked Headset at the rear of the phone. • Ensure the headset amplifier (if present) is turned on and/or the volume is correctly adjusted. 19 Sel No Response from Feature Key Presses Conference Directories Verify phoneServices is in active state: • Make a call to the phone to check Call Lists for inbound call display and ring1 try2 to 3 ing asBuddynormal. If successful, Status ABC DEF press feature keys within the call to 4 5 6 My Status access Directory or Buddy Status GHI JKL MNO for example. Redial 7 8 9 GHI ABC DEF JKL MNO PQRS TUV WXYZ PQRS TUV WXYZ 7 8 9 Del • Press Menu followed by System Status and Server Status to confirm Messages line is actively registered to the server.Do Not Disturb • Reboot the Sel phone to attempt reregistration to the server. Hold 0 is #Down” Display shows “Network*Link Conference Directories OPER Del OPER Verify LANServices cable is properly connected: • Check termination at the switch or Call Lists hub (furthest end of the cable from 1 2 the phone). Buddy Status ABC • Check that the switch or hub is 4 5 My Status operational (flashing link/status GHI JKL lights) Redialor contact your System 77 88 Administrator. PQRS TUV 3 ABC GHI PQRS * DEF DEF 6 JKL MNO MNO TUV 99 WXYZ • Press Menu followed by System Status and Network Status. Scroll Messages down to verify LAN port is Active. Do Not Disturb • Reboot the phone to attempt reregistration with the server. Hold WXYZ 0 OPER # OPER Safety and Compliance Part 15 Rules This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 2. This device must accept any interferences received, including interference that may cause undesired operation. 1. This device may not cause harmful interference, and Class B Digital Device or Peripheral ference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Note: This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful inter- 1. Reorient or relocate the receiving antenna. 2. Increase the separation between the equipment and receiver. 3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 4. Consult the dealer or an experience radio/TV technician for help. 20 Modifications approved by Polycom, Inc. could void the user’s authority to operate the equipment. In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly Installation Instructions Installation must be performed in accordance with all relevant national wiring rules. L’Installation doit être exécutée conformément à tous les règlements nationaux applicable au filage électrique. Plugs Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible. La prise électrique à laquelle l’appareil est branché doit être installée près de l’équipement et doit toujours être facilement accessible. Industry Canada (IC) This Class [B] digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada. CE and VCCI Mark This SoundPoint® IP 500/501 SIP is marked with the CE mark. This mark indicates compliance with EEC directories 89/336/EEC and 73/23/EEC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK. Polycom Limited Warranty and Limitation Liability expense, to repair the defective product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing options are reasonably available, Polycom may, on its sole discretion, refund to Customer the purchase price paid for the defective product. All products that are replaced will become the property of Polycom. Replacement products or parts LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller. Polycom’s sole obligation under this express warranty is at Polycom’s option and 21 that provides for tracking of the package. Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom. The repaired or replaced item will be shipped to Customer, at Polycom’s expense, not later than thirty (30) days after Polycom receives the defective product, and Polycom will retain risk of loss or damage until the item is delivered to Customer. may be new or reconditioned. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method Exclusions Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from: • • • • Failure to follow Polycom’s installation, operation, or maintenance instructions. Unauthorized product modification or alteration. • Unauthorized use of common carrier communication services accessed through the product. Abuse, misuse, negligent acts or omissions of Customer and persons under Customer’s control; or Acts of third parties, acts of God, accident, fire, lightening, power surges or outages, or other hazards. Warranty Exclusive INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS. IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLYCOM’S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. 22 Limitations of Liability LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAIN- TENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLYCOM’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE. Disclaimer sions may be limited in their application to you. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights which may vary depending on local law. Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury, so the above limitations and exclu- Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles. The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability. be copied, reproduced, or transmitted in any form or by any means, or translated into another language or format, in whole or part, without written consent from Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices. Polycom, the Polycom logo design, and SoundPoint are trademarks of Polycom, Inc. in the U.S. and various other countries. All rights reserved under International and Pan-American Copyright Conventions. No part of the contents of this manual may Copyright Notice Portions of the software contained in this product are Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd. and Clark Cooper. 23 IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED “AS 24 Polycom, Inc. 1565 Barber Lane Milpitas, CA 95035 ©2005 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective compainies. 1725-11519-001 Rev. C
