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Download Polycom SoundPoint IP 600 SIP User's Manual
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Sel Conference Transfer Del Call Lists Speed Dia l 1 Time & D ate 2 ABC 4 Redial 7 PQRS * DEF 5 GHI JKL 8 TUV 0 OPER Menu 3 6 MNO Voice Ma il Do Not Dis turb 9 WXYZ # Hold USER GUIDE Forward SoundPoint® IP 600 SIP User Guide SoundPoint® IP 600 SIP 1.4.x Contents Introduction ............................................... 1 Parts List ................................................... 1 Installing SoundPoint® IP 600 SIP .................. 2 Connecting Network and Power Source ............................. 2 Connecting the Handset and Optional Headset ................... 3 Attaching the Base........................................................... 3 Features .................................................... 4 Key Descriptions ......................................... 5 Using SoundPoint® IP 600 SIP ....................... 6 Placing a Call ................................................................. 6 Answering a Call............................................................. 7 Call Hold........................................................................ 7 Microphone Mute ............................................................ 7 General Key Use ............................................................. 8 Local Conferencing .......................................................... 8 Transferring a Call ........................................................... 8 Call Timer ....................................................................... 8 Ending a Call.................................................................. 9 Redial ............................................................................ 9 Call Forwarding .............................................................. 9 Volume Adjustment........................................................... 9 Do Not Disturb ................................................................ 9 Time and Date............................................................... 10 Headset Memory Mode.................................................. 10 Display Contrast ............................................................ 10 Ring Type ..................................................................... 10 Call Lists ....................................................................... 11 Contact Directory .......................................................... 11 Speed Dial.................................................................... 12 Multiple Lines ................................................................ 13 Multiple Call Appearances ............................................. 13 Shared Lines ................................................................. 14 VoiceMail and Voice and Text Messaging......................... 14 Distinctive Ringing / Call Treatment ................................. 15 Presence / Status / Buddy Lists........................................ 16 Instant Messaging.......................................................... 17 Multilingual Support (Localization) ................................... 17 Phone Reboot................................................................ 17 Troubleshooting ........................................ 18 Safety and Compliance............................... 19 Part 15 Rules................................................................. 19 Class B Digital Device or Peripheral ................................. 19 Modifications ................................................................ 20 Installation Instructions.................................................... 20 Plug Acts as Disconnect Device ....................................... 20 Industry Canada (IC)...................................................... 20 CE & VCCI Mark ........................................................... 20 Polycom Limited Warranty and Limitation Liability .............................. 20 Exclusions ................................................ 21 Warranty Exclusive.................................... 22 Service Agreements................................... 21 Limitations of Liability ............................... 22 Disclaimer ................................................ 22 Governing Law ......................................... 22 Copyright Notice ....................................... 22 Introduction Thank you for choosing SoundPoint® IP 600 SIP, a full-duplex, handsfree telephone running the industry standard Session Initiation Protocol (SIP). This unit provides business telephony features and functions such as Multiple Call Appearances, Call Hold, Transfer, and Conference over an IP network. In this User Guide, you will find everything you need to quickly set up your new telephone. Be sure to verify with your System Administrator that your network is prepared for configuring your SoundPoint® IP 600 SIP telephone or consult the Administrator Guide SoundPoint® IP SIP for more information. As well, be sure to read the Parts List, and the Safety Notices section in this guide before you set up and use the SoundPoint® IP 600 SIP telephone. Parts List The following items are included in your SoundPoint® IP 600 SIP package. Check this list before installation to ensure that you have received each item. If you are missing any items, please contact your SoundPoint® IP 600 SIP reseller. Polycom SoundPoint® IP 600 SIP Power Adapter (specification varies according to country) Sel Del Menu Directories Messages Services Conference 1 4 GHI Transfer GHI Redial Hold 77 2 ABC ABC 5 JKL JKL 88 3 DEF DEF Do Not Disturb 6 MNO MNO 99 PQRS TUV WXYZ PQRS TUV WXYZ * OPER 0 # Hold OPER Handset & Handset Cord Telephone Base Quick Start Guide Network Cable 1 Installing SoundPoint® IP 600 SIP This section provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP® 600 SIP telephone. If you require additional information or assistance with your new telephone, please contact your System Administrator. The SoundPoint® IP 600 SIP User Guide includes regulatory compliance information that your System Administrator should review and can also be found at http://www.polycom.com. Connecting Network and Power Source AC Power Option Connect the supplied Network cable between the LAN jack on the telephone and the LAN port on the wall or hub/switch device port. Connect the DC plug on the AC wall adapter to the DC jack marked on the telephone. In-Line Power Option If the telephone is connected to a compatible Ethernet switch that can provide in-line power, the telephone will use that power option. Simply plug the supplied Network cable between the LAN jack on the telephone and an available Power and Data port on the In-Line Power switch. Cisco™ Catalyst™ In-Line Power Switch (Optional) IEEE 802.3af compliant In-Line Power switch 2 Connecting the Handset and Optional Headset 1. Connect the short, straight end of the telephone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the telephone. (Optional) 2. Connect the headset (optional accessory) to the headset jack on the back of the telephone. For a list of compatible headsets, go to: http://eknowledge.polycom.com and follow the “Knowledge base” link. Attaching the Base 1. Place all cords in the recessed area above the modular jacks as shown. 2. Align the two protrusions on the bracket with their corresponding holes in the telephone and snap them together to lock the base to the telephone. 3 Features Line Indicators Individual multi-color LEDs display a dynamic call state. Display Control Keys Line/Speed Dial Keys Use these keys to activate up to six lines or speed dials that can be assigned to your telephone. Use the arrow keys to scroll through the displayed information. Sel Del Feature Keys Access important features using these keys. Menu Directories Messages Services 1 Conference Dial Pad 2 ABC 4 GHI Transfer These 12 keys provide the 10 digits, alphabetic, and special characters available in context sensitive applications. Hold Redial Hold 3 DEF ABC DEF JKL 5 MNO Do Not Disturb 6 GHI JKL MNO PQRS 77 TUV PQRS 88 WXYZ TUV WXYZ * OPER 0 # 99 Hold Soft Keys The screen will display labels for these keys, to identify their contextsensitive functions. Headset OPER Microphone Mute Volume / Display Adjustment Keys Speakerphone Use these to adjust the volume of the handset, headset, speaker, and ringer, as well as the display contrast. Hookswitch Indicator This will alert you to incoming calls, new Sel messages, and other events. Speaker For ringer and handsfree audio output. Del Graphic Display Menu Directories Shows information about calls, messages, Do Not Disturb soft keys, time, date, and other relevant data. Messages Services 1 Conference 4 GHI Transfer Redial Hold 2 ABC ABC 5 3 DEF DEF 6 JKL MNO GHI JKL MNO PQRS 77 TUV PQRS 88 WXYZ TUV WXYZ * OPER 0 # 99 Hold OPER Handsfree Microphone This works best when the telephone is placed on a hard, flat surface. 4 Key Descriptions Feature Key Description Allows for handsfree communication during calls. Sel Sel Sel Sel Mutes audio transmission locally during calls. Del Sel Allows users to place and receive calls through an optionally conSel Sel Sel Sel Sel Del nected headset. Directories Directories Directories Services Sel Sel Services CallServices Lists Directories Directories Directories Call Lists Conference Directories Directories Del Services Services Call Lists Services Directories Conference Transfer Services Services Services Call Lists Sel Sel Call Lists Call Lists Conference 1 Transfer Conference Redial Menu Call Lists Call Lists Conference Transfer Conference 4 Conference GHI Redial Transfer Redial Messages Conference 77 Conference Transfer Del Transfer PQRS Sel Transfer Sel GHI PQRS Hold Do Not Disturb Transfer Transfer Redial Redial Redial Redial Menu Redial Redial Sel Sel Del Hold Messages * Sel Sel Sel Sel Line or Speed Dial keys with LED indicators. 1 1 4 2 ABC ABC 5 JKL JKL 88 TUV TUV 0 OPER OPER 2 3 2 3 5 6 2 3 1 42 53 6 11 77 2 88 3 99 6 11 77522 0884633 # 99 5 44 * 5 6 44 *55 0766 # 8 888 party 999from the 8 Dials last telephone. 9 Hold 7MNO 9 Hold GHI JKL MNO Hold 77connected GHI JKL OPER 7 PQRS TUV WXYZ PQRS TUV WXYZ PQRS TUV WXYZ PQRS TUV WXYZ Hold Hold OPER 77 active 88 callWXYZ 99#in Hold state. 0 Places PQRS current PQRS TUV TUV WXYZ 0 # 0 # ** OPER OPER OPER OPER 0 directs# incoming Cancels* ringing and calls to your Voice Mail (if MNO WXYZ PQRS PQRS PQRS TUV TUV TUV WXYZ WXYZ WXYZ TUV TUV WXYZ WXYZ OPER OPER OPER * OPER OPER Sel Sel supported). OPER OPER Place/receive Del text and voice messages. Messages Hold Sel Menu Do Not Disturb Access local and server features. Menu 1 Messages Sel ABC Del 3 5 6 Sel GHI Del JKL 3 DEF 6 Directories Services MNO MNO 2 ABC 9 59 WXYZ ABC JKL JKL WXYZ 88 # TUV Call Lists 3 DEF Conference DEF Transfer 6 Redial MNO MNO 99 WXYZ TUV WXYZ 0 # OPER OPER MNO Select and Delete controls for options and text within local menus. Messages Do Not Disturb Scrolling of lists and control of text/number entry on display. Sel Sel MessagesWXYZ 77 88 PQRS DEF DEF ABC DEF Hold Do Not Disturb JKL Menu MNO 4 GHI 2 99 TUV Del PQRSMenu TUV WXYZ Do Not Disturb Hold *Messages0 OPER # Menu OPERABC Messages 1 2 ABC Do GHI Not DisturbJKL 3 DEF DEF Do Not Disturb 5 6 4 Hold MNO GHI JKL MNO Dial 88 99 77 Pad PQRS TUV WXYZ PQRS TUV WXYZ * OPER 0 # Hold M DEF PQRS PQRS Do Not Disturb Menu Del Menu Del Del Del Menu ABC DEF Messages Del Del Del DEF lists. Access to local directories ABCABC and DEFcall Messages Do Not Disturb GHI JKL MNO Menu ABC DEF Menu Menu ABC DEF Menu Messages Access to special Do Not Disturb GHIGHI services JKLJKL (future MNOMNOimplementation). 3 ABC DEF Menu ABCDo Not Disturb DEF Menu TUV PQRS ABC Messages DEF WXYZ Messages ABC DEF Messages DEF Hold GHIa 3-way JKL MNO JKL Allows setup of local conference. 6 GHI MNO ABC DEF ABC ABC DEF PQRS TUV WXYZ PQRS TUVDEF WXYZ ABC DEF MNO Messages ABC DEF Messages Do Not Disturb GHI JKL Do Not Not Disturb DisturbHold OPER MNO GHI JKL MNO Do GHI JKL Hold MNO 99 ABC DEF WXYZ Transfer of current to thirdWXYZ party. ABCcallTUV DEF PQRS GHI JKL MNO Do Not Disturb Do Not Disturb GHI JKL OPER MNO GHI JKL MNO GHI JKL MNO OPER # GHI JKL MNO PQRS TUV WXYZ GHI JKL MNO Del Hold Soft keys to select from various context-sensitive options. Menu Messages Volume keys to adjusts audio and ringer volume. Do Not Disturb General dialing and alphanumeric entry (incl. special characters). Hold OPER Hold 5 Do Using SoundPoint® IP 600 SIP Placing a Call Using the Handset: 1. To obtain dial tone, pick up the handset. 2. Dial the desired number. During a call, users can alternate between handset, headset, or handsfree modes by pressing the or keys. OR Dial by SIP URL/IP address†: • After obtaining dial tone, press Name Directories Conference • Enter URL or IP (press * for “.” and # for “@”) Press Send to complete the call. Services • Call Lists Conference Directories 1 Buddy Status Services Using Handsfree Speakerphone Mode: 2 1. With the handset on-hook, press any assigned line key, , or NewCall to obtain dial tone. Call Lists 77 My Status OR MN 99 WX WX GHI OPER * Redial MN TUV PQRS 2. Dial the desired number. 6 JKL PQRS Buddy Status DE 5 JKL 1 88 Sel TUV 4 0GHI OPER 77 GHI Redial DE ABC 4 GHI My Status 3 ABC # PQRS Dial by SIP URL or IP address† as above. PQRS Del Directories Conference * Using the Headset: Services 1. With the optional headset connected, press any assigned line key, , or NewCall to Call Lists obtain dial tone. Directories Conference 2. Dial the desiredBuddy number. Status OR Services Menu See also Headset Memory Mode. 1 2 4 GHI My Status Dial by SIP URL or IP address as above. Call† Lists In all cases, the active call will appear on the disRedial play showing call duration andServices destination. Call Lists Redial Call Lists Buddy Status 3 My Status DEF DEF JKL MNO GHI 5 JKL MNO 77 TUV 88 WXYZ PQRS MNO GHI 6 Redial 99 Do Not Disturb MNO 88 199 ABC DEF 0 4# JKL MNO GHI 5 JKL MNO PQRS 77 TUV PQRS 88 WXYZ TUV WXYZ Menu *3 OPER 0 # Messages TUV WXYZ TUV WXYZ GHI OPER * Messages 6 JKL OPER 2 ABC ABC DEF DEF 2 ABC 3 DEF Sel 6 Del 99 * Do Not Disturb 6 Hold JKL 4 0GHI OPER 77 OPER Do Not Disturb PQRS PQRS MNO 5 # 6 JKL MNO TUV 88 WXYZ TUV WXYZ OPER Hold Sel Del OPER To obtain 4 the IP5 address 6 of your telephone, DEF JKL MNOABC press GHI followed by System Status and Menu 3 together TUV1 WXYZ2 PQRS General.7 The IP address is listed 8 9 7 8 9ABC DEF Messages JKL MNO PQRS network TUVGHI information. WXYZ with other GHI ABC 4 GHI Transfer 2 ABC 5 Del Services 1 DEF 1 Buddy Status Services Conference ABC Sel Directories Conference †Examples: 10.3.0.42 My Status [email protected] Directories Redial sip: [email protected] DEF JKL PQRS Users also have the option Redial to dial directly from 7 Buddy Status the dial pad without first getting dialtone. Simply 7 PQRS enter the number then lift the handset or press the My Status Dial soft key or press the or keys. Conference Directories 3 ABC 99 Menu Messages Hold Do Not Distur Hold 1 4 HI HI 772 RS Services Using the Handset: 2 4 GHI My Status Press , or with the handset on hook press theGHIline Redial key with the active indicator, or the Answer soft 7 7 PQRS key. PQRS DEF ABC DEF 5 JKL MNO JKL MNO 88 WXYZ 6 Incoming calls may Messages be ignored by pressing the Reject soft key or Do Not Disturb during ringing. Sel 99 TUV TUV WXYZ 0 # OPER * Using the Headset: 3 ABC Using Handsfree Speakerphone Mode: Hold Sel OPER Del Directories Conference Press to answer the call through an Conference headset. Directories optionally connected Services Del In all cases, the active call will appear on Services Sel duration and destination. the display showing Call Lists call 1 If there is an active call when a new 1 Buddy Status incoming call is received, pressing the 4 My Status Answer soft key places the active call on GHI 4 My Status hold to answer Redial the new call. GHI 77 Redial 3 PQRS 77 Call Lists Buddy Status Del GHI Sel GHI Menu 2 ABC DEF ABC DEF 5 MNO JKL JKL 883 ABC TUV DEF 06 JKL OPER MNO JKL OPER MNO 99 TUV WXYZ TUV WXYZ 0 # OPER 1 Buddy Status TUV DEF 88 Menu Call Lists Pick up the handset. RS ABC *5 Del Directories Conference Answering a Call 6 Call Hold MNO Del PQRS Messages PQRS Do Not Disturb PQRS * * Menu Messages Hold 99 During a call, press or the Hold soft key. The call Dowill be placed on hold and Not Disturb # will be indicated on the display. The this remote party will see a held call state on their display. Press Hold again or the Resume soft key to retrieve the call. WXYZ Menu Menu Messages 2 3 Messages Pressing inDisturb 2ABC Answer 3DEF will answer the call Do Not ABC DEF the 5previously 6 connected mode. Do Not Disturb 5JKL 6MNO JKL 88 MNO99 Hold TUV WXYZ 88 99 Hold TUV 0 WXYZ# OPER 0 # WXYZ ABC ABC DEF DEF JKL JKL MNO MNO TUV TUV WXYZ WXYZ OPER OPER OPER If multiple calls are on hold, use the line keys on the left of the display to select a line then the arrow keys to select a call then press the Resume soft key to retrieve the call. PER Microphone Mute Sel Microphone Mute applies to all modes: handset, headset, and handsfree. You can still hear all other parties while Mute is Del enabled. During a call, press . The key lights up to indicate that the other party (parties) cannot hear you. Directories Conference Directories Conference Call Lists Directories Call Lists Conference Buddy Status Services Buddy Status My Status My Status Call Lists To turn off Microphone Mute, press Services Services again. Menu 1 4 GHI GHI Redial Redial Buddy Status My Status 7 Redial 77 PQRS PQRS * 2 1 3 2 ABC DEF ABC ABC DEF ABC 5 4 6 5 JKL GHI MNO 1 JKL 88 77 99 88 TUV PQRSWXYZ 4 TUV GHI 0 * # 0 JKL GHI MNO JKL TUV PQRS WXYZ TUV GHI OPER OPER OPER PQRS OPER 3 DEF DEF 6 MNO 2 ABC 99 WXYZ 5 MNO ABC WXYZ JKL # Sel Del Menu Messages Messag Do Not Disturb Do Not Dis 3 DEF DEF 6 MNO JKL MNO TUV WXYZ Hold Hold ABCABC DEF DEF Do Not Disturb Do Not Disturb To navigate through menus Transfer 55to enter 66 data, Transfer 4 4 and MNO GHIGHI JKLJKL MNO these are useful Sel tips: Redial Redial 7777 88 88 9999 PQRS WXYZ lists. 1. Use and to scroll through PQRS TUVTUV WXYZ Sel Hold Hold In some lists the and 00 # # keys Sel ** OPER Del OPER can be used as “Page Up” and “Page Down”. Menu GHI GHI JKL JKL MNOMNO PQRSPQRS TUVTUV WXYZ WXYZ HoldHold Directories 4. The Conference key can be pressed to quickly exit from any directory. OPEROPER Services Sel Del 2. When menus have submenus, use Messages and toSel move one level down or Menu Do Not Disturb one level back up. 3 DEF BC DEF KL 6 MNO 1 2 ABC MNO 3 3. The DEF Messages Del key can be pressed to Disturb quickly exitDo Not from any menu. Menu Hold Menu Del 88DEF 99 Messages Menu 34 5 MNO6 Messages 0DEF # Messages 3 2 1 PER 7 88 99 Do Not Disturb Do Not DisturbHold Conference MNO7 ABC DEF PQRS 2 TUV3 WXYZ Do Not Disturb 6 Local Conferencing ABC DEF 5 6 Transfer 4 0 # MNO *5 OPER GHI JKL MNO 6 A conference may be created with two other WXYZ Redial 88Holdtelephone’s 99 Hold 77 the 99 JKL MNO parties using local conferencDirectories PQRS TUV WXYZ 8 9 Hold 8 9 WXYZ Hold ing feature. 0 TUV WXYZ * OPER # #0 # 1. Place aServices call to the first party. UV 5. To enter text using the dialpad, press the number Call Lists keys one or more times For example, for ‘A’ press ‘2’ and 1 for ‘C’ press Buddy Status ‘222’. When in text entry mode the display title will show GHI whether keys will generate numbers 4 My Status (1), upper-case (A) or lower-caseGHI(a) PQRS characters Redial and the 1/A/a soft key Sel 77can change this. PQRS Del 2 KL Messages Messages Services Services 22 33 General Key Use11 ABC Conference Conference ABC DEFDEF BC 5 Menu Menu Directories Directories WXYZ ABC DEF GHI JKL MNO PQRS TUV WXYZ Directories UV WXYZ Services PER GHI JKL ABC ABC DEF JKL MNO JKL MNO TUV WXYZ GHI PQRS TUV 3 DEF ABC DEF JKL 5 MN JKL MN TUV 88 WXY TUV WXY 0 # 6 99 OPER * Ending the call on the conference DEF OPER 2 ABC OPER Del originator’s telephone will terminate the conference. Menu WXYZ Sel Sel OPER OPER OPER 1 2 or theDirectories Confrnc soft key ABC Messages Directories 3. DEFDial the telephone number of the 3second party. Do Not Disturb Del 2. Press Conference ABC DEFServices to obtain a new line (the active call is JKL 4. MNOWhen the second party answers,ABCpress DEF GHI 2 3 5 6Conference Directories Services 4 or the Confrnc soft1 key again placedTransfer on hold). ABC DEF GHI JKL MNO to join all parties in the conference. GHI JKL MNO PQRS TUV WXYZ Redial Hold 77 Call Lists 88 PQRS TUV * OPER Transferring a Call Conference 99Transfer 1 # Hold 4 OR WXYZ Redial 0 OPER GHI 1. During or Directories a call, press Transfer the Trnsfer soft key (the active call is Redial placed Services on hold). GHI 2. Dial the number to which you want to Call Lists the call. transfer Services 2 Call Lists Hold 3 ABC DEF ABC DEF 5 MNO JKL Conference JKL TUV Transfer 6 4 Sel Sel GHI JKL MNO 77 TUV WXYZ PQRS 88 TUV Del OPER 0 OPER Redial Call Timer 77 DEF 88 * 99 PQRS TUV WXYZ PQRS TUV WXYZ * OPER 0 # Call progress on an active call is monitored through a local call timer. This is visible within the active call window on the display. 99 Message 1WXYZ Do Not2Distu # ABC ABC PQRS WXYZ Press or the Trnsfer soft 4 99 77 again88after consulting key with theGHI PQRS TUV WXYZ Menu Redial new party (“Consultative Trans- PQRS OPER 77 0 # Messages fer”). PQRS 2 3 3. Call may be transferred without 1 OPER Conference DEF consultation by immediately pressingABC Transfer may be cancelledDoduring Not DisturbprogGHI JKL MNO 4 again5 ress6by pressing the End Call soft key. or the Trnsfer soft key Transfer GHI JKL Press MNO Resume to return to the active call. (“Blind Transfer”), ABC Menu 6 PQRS * MNO 5 5 Hold GHI JKL JKL 88 TUV TUV 0 OPER * OPER Hold OPER Sel Del Menu Directories 8 Messages Services Conference 1 GHI 2 ABC 3 DEF ABC DEF JKL MNO Do Not Disturb Del Conference Directories Ending a Call Services Press the line key or the EndCall soft key. Menupress Replace the handset, or if in Handsfree Mode, or if in Headset DEF Messages Conference Directories 3 Mode. Call Lists OR Buddy Status 1 2 ABC 4 GHI My Status Redial GHI ABC DEF 5 JKL MNO JKL MNO Press to dial the last call 77 placed88 from your telephone. PQRS TUV Directories Conference Call Lists WXYZ WXYZnumber, Buddy Status the list. # Calls to scroll through Services 0 OPER * Services dialled 99 To redial another previously Hold Services Directories press Conference and select Placed TUV PQRS Redial Do Not Disturb 6 OPER Call Lists My Status Call Forwarding Buddy Status Call Lists To turn call forwarding Buddy Status off: Calls may be Forwarded (Diverted) to another extension as follows: Redial My Status 1. Press the Forward soft key from the Redial My Status telephone’s idle display. 1. Press the Forward soft key from the telephone’s idle display. 2. (Optional) If multiple lines are in use, select which line to forward. 2. (Optional)Redial If multiple lines are in use, select which line to disable Call Forward. 3. Press the Disable soft key. 3. Select Contact: and press the Edit soft key to enter a number or URL to forward all future calls to. Idle display returns and the line indicator now displays the regular icon. 4. Press the Forward soft key to confirm Call Forwarding. Idle display returns with a moving arrow on the line label Sel to confirm Call Forwarding enabled. Volume Adjustment To conform to regulatory requirements, handset and headset volume will return to a preset level after each call. Handsfree volume settings will be maintained across calls. Del Press the volume keys to adjust receiver volume during a call. Pressing these keys in idle state adjusts the ringer volume.Sel Menu Messages Do Not Disturb Del (Optional) If multiple lines are in use, Do Not Disturb can be set on a line-by-line basis. Contact your System Administrator for further details. When Do Not Disturb is enabled for a particular line, this is indicated by a flashing “ X ” beside the line indicator on the display. Press Do Not Disturb to prevent the telephone from ringing on incoming calls. A flashing icon and text on the display indicates that Menu Do Not Disturb is on. Hold 1 CallsABCreceived DEF while Do Not Disturb is Messages 2 are3logged in the Missed Call enabled list. 4 To turn off Do JKL MNO Not Disturb, press 5 6 again. GHI GHI 77 ABC DEF JKL MNO 88 99 PQRS TUV WXYZ PQRS TUV WXYZ OPER Do Not Disturb Hold 9 1 4 GHI 2 ABC ABC 5 JKL GHI JKL PQRS 77 TUV PQRS TUV * OPER 88 0 OPER Time and Date 1. Press Sel 3 DEF DEF Services Voice Mail GHI As an option, the headset can be permanentRedial Del and receive calls from Call Lists ly enabled to place MNO ABC DEF WXYZ any audio keys Hold on the telephone - especially 99 1 2 3 Buddy Statususeful for regular headset users. To do this: WXYZ ABC DEF # 1. Press My Status EF 2. 4. 5 6 Select Settings followed by Headset 3. 77 88 99 Use the up or down arrows and Select Redial EF 6 NO Memory.Messages GHI JKL MNO GHI JKL MNO PQRS Do Not DisturbPQRS # Services Display EF 6My Status NO XYZ # 3 DEF ABC DEF 4 5 6 GHI JKL MNO 7 TUV 8 WXYZ Hold 9 6 Redial TUV WXYZ Messages to return to the Hold OPER Subsequent calls to or from this tele- # headset will cause the *phone 0using Dothe Not Disturb OPER Messages ABC DEF GHI JKL MNO PQRS 77 TUV WXYZ PQRS 88 TUV WXYZ 99 Messages Do Not Disturb Del 5. Press Menu or the Exit soft key to return to the idle display. Press Menu . Select Settings folABC DEF lowed by Ring Type. 1 2 3 Do Not Disturb MNO Menu 4. Press TUV WXYZ 8 9 main 8 menu. 9 Do Not Disturb 4. Press Select to change to the selected ring type. Messages See also Distinctive Ringing / Do Not Disturb Call Treatment. 2. (Optional) If multiple lines are used, GHI JKL MNO first select which line 4 to change. 5 6 MNO JKL 6 Hold To change the incoming ring to a desired sound: My Status MNO 3. Using theSelarrow keys, highlight the desired ring type. Press the Play soft key to hear the selected ring type. Services Buddy Status JKL 4. Press Menu or the Exit soft key to return to the idle display. * Call Lists 1. DEF 5 Del Messages PQRS ABC Voice Mail 3. Press the Ok or Cancel soft keys to accept or reject changes. 7 available. 8 Users 9 can Many ring typesSelare PQRS TUV WXYZ select different rings to distinguish between OPER lines (on a multiple line configured 0 # telephone) or to have a different OPER ring from their neighbor’s telephone. Conference Directories Del DEF MNO Hold Contrast Del Ring Type PQRS Del Repeat stepsSel1-3 and select Disable to turn Headset Memory Mode off. 2. Pressing the1Up or Down 2 soft3keys or volume keys will increase or ABC DEFdecrease Do Not Disturb GHI JKL MNO the display contrast. EF 99 WXYZ Menu 1. Press . Select Settings followed by Contrast. 3Buddy Status NO TUV To adjust the contrast on the display to a comfortable level: Call Lists XYZ Redial WXYZ 77 3 OPER XYZ XYZ Directories Conference TUV GHI PQRS 2 headset key to flash. Pressing the line keys or the Answer soft key to receive a call will now connect to the user’s headset automatically. Hold soft key toSelenable Headset OPER Memory 0 # Mode. * NO 99 Menu 5. Press Select to confirm and Menu toABCreturnDEFdirectly to the idle display. 4 Do Not Disturb 6 Del 4. Scroll through Sel the options via the up and down arrow keys. 1 Call Lists Headset Memory SpeedMode Dial MNO 3. Select from Clock Date or Clock Time or Clock Order. Transfer . Menu Directories Conference 3 WXYZ Sel 2. Select Settings followed by Clock. Time and Date is clearly displayed on the SoundPoint® IPSel600 SIP telephone. (Accuracy is maintained through server control.) Contact your System Administrator if either Conference time or date is incorrect. Users have control Del over the format of the display. Select a Forward format which is right for you as follows: 10 Hold Call Lists Sel A local list of calls missed, received, and placed is maintained by the telephone (up to 100 for each). Press Directories followed by Missed, Conference Received, or Placed Calls as desired. Call Services will be displayed. From this information screen: For additional choices, press More followed by: 4. Info to view information about the Del call. 5. Save to store the contact to the Contact Directory. Menu 6. Clear to delete the call from the list. Call Lists 1. Choose Edit to amend the dial stringABCif 1 2 necessary. Buddy Status ABC 2. Choose Dial to return the call.GHI Messages Press to return to 3 More and Exit soft keys the DEFidle display. DEF 4 5 My Status 3. Choose Exit to return to the previous GHI JKL menu. PQRS TUV MNO MNO 77 88 * OPER Redial Do Not Disturb 6 JKL 99 WXYZ To quickly view respective call PQRSlists TUV OPER from the idle display: 0 Hold Sel WXYZ Press for Placed Calls. Press Sel for Received Calls. # forSel Missed Press Calls. Del Del Del Menu Directories Menu Directories Directories Contact Directory Services Messages Services 2of missed, 3 1 In addition to a directory placed, Conference 1ABC 1 2DEF 2 3 3 Conference Conference or received calls, the telephone ABC can DEFstore a ABC DEF 5 6 Transfer 4 localTransfer directory of 500 contacts*. GHI or JKL 4more 5MNO 6 6 4 5 Transfer GHI JKL MNO Redial MNO Users can add, delete, dial, search, 88 GHI 99 JKL 77 edit, Redial Redial PQRS 7 TUV WXYZ 7 8 99 99list 8 in88this or Hold instant-message any contact 7 7 PQRS 0 PQRSTUV# TUVWXYZ WXYZ Hold just a few key through * strokes. Hold OPER 0 * * 0# # To add or edit a contact: OPER OPER ABC Services DEF ABC GHI JKL GHI JKL TUV PQRS DEF 5. Speed Dial Index, Ring Type and Do Not Disturb Do Not Disturb Contact may be left blank. Divert DEF MNO GHI PQRS ABC JKL MNO MNO Sel 6. Use and toSel switch between Sel HoldEnabled and Disabled settings for Hold the last four fields. WXYZ TUV PQRS WXYZ TUV Hold WXYZ OPER OPER Menu Messages Messages Do Not Disturb OPER Del Del 7. Press Save to confirm or Cancel to Menu Menu Del abandon the changes then press Exit Services Messages to return to the Messages idle display. 2 3 2 3 1 1 Services Do Not Disturb Conference Do Not Disturb Conference DEF 2. Press Add to enter anotherABCcontact into ABCTo search DEF for a particular contact:Menu the telephone’s database or highlight 4 5 6 Transfer 5 6 Transfer 4 Call Lists 1.MNO Press More and then Search from the GHI JKL GHI JKL MNO an existing entryRedialthen press Edit. ABC DEF Redial Messages Hold menu. 77 88 99 771 88 2 99 Contact Hold 3 Directory PQRS TUV WXYZ 3. Enter first PQRSname TUV from WXYZ the Buddyand/or Status last Hold Hold 2.# Using DEF the dial pad, enter the first keypad. Press the 1/A/a 0soft key # to*GHI 0 ABC Do Not Disturb * OPER JKL fewMNO OPER select between numeric and upper/ 4 5 names. 6characters for First or Last My Status lower case alphanumeric modes. GHI JKL MNO TUV WXYZ Search to search for contacts. 3. Press Press the RedialEncoding soft key to accessPQRS 88 99 Hold 7 special characters in other languages7 4. Successful matches can be dialed PQRS TUV WXYZ if necessary. from the resulting screen. Directories Directories 1. Press Conference Services Directory. Directories and select Contact ABC DEF GHI JKL MNO PQRS TUV WXYZ ABC DEF GHI JKL MNO PQRS TUV WXYZ OPER OPER 0 OPER * 4. Enter the Contact number. This is a required field and it must be unique i.e. not already in the directory. OPER # Contact Directory continues on the next page. *Limit depends on Server configuration. Contact your System Administrator for full details. 11 2. See Voicemail and Voice and Text Messaging for further details. To send a text message to a contact from the Contact Directory menu: 1. Press the More soft key and then press InstMsg. Speed Dial Pre-assigned numbers can be associated with line keys for rapid automated dialing. Speed Dial entries are consecutively placed next to assigned line keys on the telephone. An additional speed dial key for Joe can be added to the previous example as follows: Example: To assign Jane to a Speed Dial key: 6. Enter Speed Dial Index as “2”. Directories 1. Press Conference Directory. Sel 5. Repeat steps 1 and 2 for Joe’s contact details. 7. Press Save to confirm or CancelDelto abandon the change then press Exit to return to the idle display. and select Contact Services 2. Press the Add soft key to enter Jane’s contact details (see previous section) Call Lists or highlight Jane’s existing directory entry and press Edit. 1 Idle display is now as shown: 2 Buddy Status 3. Enter Speed Dial Index as “1”. This GHI assignsMyJane 4 Statusto the first available line key on the display. GHI Redial to confirm or Cancel to PQRS 4. Press Save 77 abandon the change then press ExitPQRS to return to the idle display. DEF Messages ABC DEF JKL 5 MNO JKL MNO Directories Sel Do Not Disturb 6 8 Del Menu 9 TUV WXYZ To8dial a number Hold 1 2 to 3a Line Key, 9 assigned simply directly opposite TUV press WXYZthe line key 5 6 4 theOPERnumber on the display. 7 8 9 Messages Services Conference GHI ABC DEF ABC DEF JKL MNO Do Not Disturb Transfer 0 * Idle display is now as shown: 3 ABC Menu GHI # Redial OPER MNO TUV WXYZ TUV WXYZ * OPER 0 # 7 Hold JKL PQRS PQRS 8 9 Hold OPER To remove a Speed Dial entry: Directories 1. Press Conference Directory. Sel Services 2. Scroll to the desired entry and press Sel Edit. Del Menu Directories Call Lists Messages Services 3. Delete the Speed Dial Index number Sel using the then Del keys. 2 of 3the telephone, On a default configuration 1 there could be up to five available for 5 keys 6 4 line speed dial. 77 88 99 Directories Conference GHI ABC DEF ABC DEF JKL MNO Do Not Disturb Buddy Status Transfer Redial GHI JKL MNO PQRS TUV WXYZ 4. Press Save and ExitMenu to return to the idle display. My Status Messages Del Hold Hold PQRS TUV WXYZ * 0 # OPER OPER Services Conference To quickly view Directories a complete list of assigned Transfer speed dial entries, press from the idle Services Redial display. Dial directly from a selected Sel 2 3 1 number. Conference ABC DEF Hold ABC 4 GHI Transfer Redial Hold Del Menu Messages ABC DEF 5 JKL GHI JKL MNO 77 TUV WXYZ PQRS 88 TUV WXYZ * OPER 0 # JKL PQRS TUV * OPER ABC DEF 5 MNO JKL PQRS 77 TUV PQRS TUV * OPER 88 0 6 77 Menu Redial MNO Messages 99 WXYZ Hold WXYZDo Not Disturb # OPER Hold 12 5 TUV DEF JKL 99 GHI ABC JKL 4 6 4 2 ABC PQRS ABC GHI MNO 1 3 Dial for thatDocontact 1The2Speed is removed.GHI Not Disturb GHI DEF PQRS OPER and select Contact 88 0 OPER Multiple Lines SoundPoint® IP 600 SIP can support up to six lines, each associated with its own line key. Lines can be configured for local Directory Numbers (DNs), such as your main extension and private or shared lines or for Speed Dial shortcuts for outbound dialing. Sel Del Menu Directories Messages Services Typically, the top-most line key is reserved for the principle directory number of the telephone. Depending on how your telephone is configured, the display could resemble one of the displays shown: 1 Conference 2 4 5 GHI Transfer Redial Hold 3 ABC ABC DEF DEF 6 JKL MNO GHI JKL MNO PQRS 77 TUV PQRS 88 WXYZ TUV WXYZ * OPER 0 # 99 OPER Del Messages Services 1 Conference 2 1. Answer this second incoming call. The first call is automatically placed on Hold. 2. Reject the second incoming call. 5 MNO A user can also place another outbound call on the same first line. Press Hold during the first call and press NewCall to obtain dial tone for a second call. MNO TUV WXYZ PQRS 88 TUV WXYZ * OPER 0 # 99 OPER Del Menu Directories Messages Services Conference 1 4 GHI Transfer 2 ABC ABC 5 3 DEF DEF MNO JKL MNO PQRS 77 TUV PQRS 88 WXYZ TUV WXYZ * OPER 0 # 99 OPER Del Messages Services 1 4 GHI Transfer Redial Hold 2 ABC ABC 5 3 DEF DEF MNO JKL MNO PQRS 77 TUV PQRS 88 WXYZ TUV WXYZ * OPER 0 # 99 OPER Redial Hold Sel Hold Del Menu Messages 1 4 GHI Transfer Do Not Disturb 6 JKL GHI Directories Conference Sel Hold Menu Directories Conference Do Not Disturb 6 JKL GHI Services 13 Hold Sel Hold Answering the incoming call places the original on Hold and refreshes the soft key labels as indicated (last illustration). JKL 77 Hold Do Not Disturb 6 GHI PQRS Redial Redial 3. Forward the second incoming call to another extension. DEF DEF JKL 4 Transfer 3 ABC ABC GHI Each line configured on the telephone can have two call appearances. This is useful if there is an active call and an incoming call arrives on the same line. In the example shown, extension 2077 is in an outbound call with 2055. The second diagram shows an incoming call from John Brown. Soft key labels are updated on the display to enable the user to: Sel Hold Menu Directories Multiple Call Appearances Do Not Disturb 2 ABC ABC 5 3 DEF DEF 6 JKL MNO GHI JKL MNO PQRS 77 TUV PQRS 88 WXYZ TUV WXYZ * OPER 0 # OPER Do Not Disturb 99 Hold Shared Lines The telephone supports shared lines**. A shared line is indicated by a different line icon. In the diagram, the first line is private and the second line is shared. If two telephones share a line, an incoming call to that number will cause both telephones to ring. The call can be answered on either telephone but not both. If a shared line is in use on one of the telephones, it cannot be used on the other one. The shared line icon changes to a moving icon and the line LED turns red when the line is in use remotely. Del Menu Directories Messages Services 2optional 3 feature Do Not Disturb Shared lines are1 an ABC DEF configured on the4server 5 and 6 may not Transfer GHI JKL MNO be supported on your particular system. Redial 88 99 Hold 77 PQRS TUV WXYZ Contact your System Administrator to Hold 0 # * OPER find out. ** ABC DEF JKL MNO TUV WXYZ Conference GHI PQRS OPER Calls on shared lines can be transferred, put on hold, or added to a conference. Voicemail and Voice and Text Messaging Users can send and receive both Voice* and Text messages on the telephone. Received messages will be indicated by a flashing Message Waiting Indicator LED on the front of the telephone and optionally a visual notification on the display. Directories Conference Services Call Lists Buddy Status My Status Redial 3 EF EF 3. Messages Sel appear first to last in sent order. 4. Press the Next or Prev soft keys to cycle through Del messages in order. 5. Press the More soft key to access the Delete, Reply and New options. A stutter dial tone Sel in place of normal dial tone is used to indicate that one or more voice messages are waiting at the message ABC DEF center. 1 2 3 Del 1 2 Menu To send a text message: 1. Press 3 Menu To read text messages: 77 PQRS 88 TUV Do Not Disturb Do Not Disturb 99 WXYZ Hold 4. Press the More soft key then New. 5. Enter the desired extension or SIP URL. Press the 1/A/a soft key to alternate between numeric and upper/lower case alphanumeric modes. OPER NO Press the InstMsg soft key to read a message just received. . 3. (Optional) If multiple lines are in use, first select from which line to send a message. TUV WXYZ 1. Press MessagesPQRSand select Instant OPER Messages, 0 # * Messages 2. Select Instant Messages. ABCis supported DEF SIP Instant (Text) Messaging GHI JKL MNO in real-time. Users can send and receive 4 5 6 text messages using GHI their telephones. JKL MNO OR XYZ 2. (Optional) If multiple lines are in use, select from which line messages are to be retrieved. Individual line indicators reflect voice or text messages left on that line (useful if multiple lines are in use). NO 6 99 Sel Hold XYZ Voicemail and Voice and Text Messaging continues on the next page. # 14 Directories Conference Services Call Lists Buddy Status Menu 6. Press the Select soft key to choose from various pre-scripted mesABC shortDEF 1 2 3 sages, ABC OR To listen to voice messages: 1. Press Do Not Disturb GHI JKL MNO GHI JKL MNO 3. (Optional) If multiple lines are in use, select from which line messages are to be retrieved. # 4. Display indicates number of messages and their importance. Press Connect to initiate Voice Mail retrieval from the Message Center, message. Use PQRS dialpad TUV keys to WXYZ cycle through the character 77 set. 88 Use99keys 1,*,0, and # toPQRS select special characTUV WXYZ OPER ters. Redial . 2. Select Message Center*, †. DEF 4 5 6 Press Edit to compose a custom My Status Messages * 0 7. Press Send when finished. OPER Hold * Voice Mail is an optional feature configured on the server and may not be supported on your particular system. Contact your System Administrator to find out. OR Press Clear to turn off the flashing LED without listening to messages. 5. Follow voice prompts to listen to messages. † Screen options may vary with served-based application. Voice Mail can be accessed with a single key press. Contact your System Administrator to configure this option. Distinctive Ringing / Call Treatment Users can set distinctive incoming ringing tones for contacts in their local directory. This allows identification of a contact by a specific ring tone. 5. Press the Save soft key or Cancel to abandon the change then press Sel to return to the idle disDirectories Conference play. To set a distinctive ring for a local contact: Incoming calls from this contact will now have a distinctive ringing pattern.Del Directories 1. Press Conference Directory. Services and select Contact Call Lists Buddy Status Services 2. Using the arrow keys, scroll through the directory to choose a contact. Call Lists 3. Press Edit and scroll down to Ring 1 Type. Buddy Status 2 ABC ABC Sel GHI 4. Enter a number corresponding to one 4 My Status Sel of the ring types available (press GHI then Del to remove an existing value). PQRS Redial See Ring Type in this guide for7 7 Menu Del PQRS further details. Messages 2 ABC ctories DEF ABC DEF JKL 5 MNO JKL MNO vices ference 88 6 99 TUV WXYZ TUV WXYZ 0 # nsferOPER al 3 OPER Hold Menu Do Not Disturb 4 GHI 2 ABC ABC Hold 5 3 DEF DEF MNO MNO GHI JKL PQRS 77 TUV WXYZ PQRS TUV WXYZ * OPER 0 # 88 OPER Do Not Disturb 6 JKL 99 Hold 15 3 Redial DEF 6 MNO JKL MNO TUV 88 WXYZ TUV WXYZ 0 # OPER ABC 2 4 5 77 88 This feature is local to the telephone, and ABC Menu GHI JKL may be over-ridden by Server settings. My Status Contact your System Administrator for DEF GHI JKL Messages more details. TUV PQRS JKL OPER * Messages 1 5 1 99 Do Not Disturb PQRS * Hold 3 DEF DEF 6 MNO MNO 99 WXYZ TUV WXYZ 0 # OPER OPER Directories Conference Services Call Lists The telephone combines interactive message services and status monitoring to complement a traditional messaging application ABC DEF such as email. 1 Buddy StatusLive My Status Redial Del Presence / Status / Buddy Lists 2 To view and change Presence settings: 1. Press ence. 3 Messages * 3. Choose Buddy Status to monitor the status of the contacts within Del be your buddy list. This can also accessed by pressing the Buddies soft key on the idle display. To add or delete a contact from your buddy list, or block a contact: and select Contact Services 2. Using the arrow keys, scroll through the directory to choose a contact. 4. Choose Watcher List to seeMenu which telephones are currently monitoring ABC DEF Messages soft key 2 your 3 status. Press the Block to block a watcher. ABC DEF Call Lists 3. Press Edit and scroll down to the 1 Watch Buddy Buddy Statusor Block Buddy fields. GHI Sel 4. Press to switch between Enabled 4 My Status or Disabled status. JKL GHI 3 DEF 6 MNO JKL 99 WXYZ TUV 0 OPER * 1 Buddy Hold Status 4 GHI My Status Redial Directories Services Conference 1 4 GHI Transfer Redial Hold 2 ABC 3 DEF ABC DEF JKL 5 MNO 6 GHI JKL MNO PQRS 77 TUV WXYZ PQRS 88 TUV WXYZ * OPER 0 # 99 OPER 4 GHI Transfer Redial ABC DEF 5 MNO JKL Sel 2 ABC ABC 5 3 MNO PQRS 77 TUV Del WXYZ PQRS 88 Menu TUV WXYZ 0 # OPER Messages Do Not Disturb OPER Sel Hold DEF DEF Do Not Disturb 16 6 JKL MNO GHI JKL MNO 77 TUV 88 WXYZ PQRS 99 6 JKL Messages 1 3 DEF Del Services Conference 2 ABC Menu Directories Hold MNO monitoring your status. Press the WXYZ 99 soft key to unblockHolda conUnblock WXYZ Del tact. # Menu GHI * MNO OPER Call Lists WXYZ # 88 TUV Messages The diagrams show a typical Buddy Status Services screen Dodisplay of monitored telephones and Not Disturb a My Status display. MNO Do Not Disturb to see which 5 5. Choose 6 Blocked List Sel telephones you have blocked from 5. Press the RedialSave soft key or Cancel PQRS Del 7 to abandon the change then press 7 PQRS Menu to return to the idle display. Directories Conference DEF and select Pres- 2. Choose My Status to change your own status (online, busy, etc.). This Do Not Disturb affects information sent to watching telephones. Presence information will also be sent to watching telephonesHoldwhen the user goes offhook or invokes Do Not Disturb. The My Status display can also be accessed by pressing the MyStat Sel soft key from the idle display. interaction within a poolABCof telephones DEF is possible by monitoring theJKL“presence” GHI MNO 4 Each5telephone 6 of the parties involved. GHI JKL MNO can “watch” the status of up to eight other TUV WXYZ PQRS telephones. These other 77 telephones 88 form 99 the “Buddy List”. The statusTUV of buddies is PQRS WXYZ displayed and updated in realOPERtime. Each 0 by up # to telephone can also be “watched” OPER eight other telephones. Directories 1. Press Conference Directory. Menu 99 The software running on the Messages telephone is compatible with Windows™ and MSN Messenger™ for Do Not Disturb peer-to-peer presence and instant messaging. Hold 3 Instant Messaging See Voicemail and Voice and Text Messaging. Sel Many languagesDeland call progress tones are supported by the telephone. Directories Conference 6 Buddy Status NO 99 ories rence XYZ #ces and select Settings. Menu To change call progress tones: 2. Scroll down to and select Language. 1. Press Messages Call Lists NO XYZ Call progress tones are changed automatically when the language is changed, but the user can manually select a different Del set of tones. To change language: 1. Press Services EF EF Sel Multilingual Support (Localization) My Status Redial sts y Status tatus 3. Scroll Sel through the list of available ABCSelect soft DEF languages Do Notand Disturbpress the 1 language 2 3is key when the desired ABC DEF highlighted. GHI JKL MNO 4. 3. Scroll Do through Not Disturbthe list of available call progress tones and press the Delsoft key when the desired Select option is highlighted. MNO 99 5. Exit to the idle7 7display88by pressing TUV WXYZ . PQRS Menu PQRS Messages 1 * 1 Phone Do NotReboot Disturb 2 ABC ABC TUV 0 OPER WXYZ Hold 4. Exit to the idle display by pressing . Menu # OPERDEF 3 Messages Sel DEF JKL MNO Periodically, theGHItelephone 4 5 may6require a user reboot. Reasons for this include GHI JKL MNO accepting a new configuration or new TUV WXYZ Hold PQRS software. 77 88 99 Do Not Disturb Del Menu Directories Messages Services 2 1 Hold ABC Conference PQRS TUV WXYZ To reboot the telephone, simultaneously OPER press and hold the Messages, 0 Microphone # Mute, and Volume keys (highlighted above) OPER for more than 3 seconds. The reboot process will begin and is complete when the idle display is shown. ABC 4 GHI Transfer * and select Settings. 2. Scroll to and select Call Sel down Messages Progress Tones. 4 change5 to the6lanTheDel display will Hold GHI JKL guage of your choice. Menu Redial Hold 5 3 DEF DEF Do Not Disturb 6 JKL MNO GHI JKL MNO PQRS 77 TUV PQRS 88 WXYZ TUV WXYZ * OPER 0 # 99 Hold OPER In the case of problems, it may be possible to restore normal operation of your telephone without rebooting. Contact your System Administrator before attempting to reboot the telephone. 17 Troubleshooting No Dial-Tone Verify power is correctly applied to the SoundPoint IP 600 SIP telephone: Verify if dial tone is present on any other audio paths: • Check that the display is illuminated. • Switch between handset, headset (if present) or hands-free to see if dial tone is present on these other paths. • Make sure the LAN cable is inserted properly at the rear of the telephone (try unplugging and re-inserting the cable). • If dial tone exists on one of these, connect a different handset or headset to isolate the problem. • If using inline powering, check that the switch is supplying power to the telephone (contact your System Administrator). No Display, Incorrect Display, or Bad Contrast Verify successful outbound or inbound calling: Verify power is correctly applied to the SoundPoint IP 600 SIP telephone: • Place a call to the telephone under investigation - check that the display indicates incoming call information. • As “No Dial-Tone” above. Verify contrast adjustment: • Follow the instructions in this User Guide to readjust the contrast to a darker level. • Lift the handset. Ensure dial tone is present and place a call to another extension or number, check that the display changes in response. • Reboot the telephone to obtain a default level of contrast (follow the instructions in this User Guide). No Ringing Verify successful outbound or inbound calling: Verify incoming ring setting and volume levels: • Adjust the ringing level from the front panel using the volume up/down keys. • As “No Display” above. • Check same status of handset, headset (if connected) and through the hands-free speakerphone. No Audio on Headset Verify correct connections: • Ensure the headset is plugged into the jack marked Headset at the rear of the telephone. • Ensure the headset amplifier (if present) is turned on and/or the volume is correctly adjusted. 18 • Swap the handset into the headset jack at the rear of the telephone and verify that audio or dial tone is now present. Sel No Response from Feature Key Presses Del Verify telephone is in active state: • Make Directories a call to the telephone to check for inbound call display and ringServices ing as normal. If successful, try to 1 2 3 press Conference feature keys within the call ABC to DEF accessTransfer Directory or Buddy4Status 5 for 6 GHI JKL MNO example. Redial ABC DEF GHI JKL MNO PQRS 77 TUV PQRS 88 WXYZ TUV WXYZ Hold 99 • Press Menu followed by System Status and Server Status to confirm Messages line is actively registered to the server.Do Not Disturb • Reboot the telephone to attempt re-registration to the server. Hold Sel 0 is #Down” Display shows “Network* Link OPER OPER Del Verify LAN cable is properly connected: • CheckDirectories termination at the switch or hub (furthest end of the cable from the Services telephone). Conference 1 ABC 2 3 GHI JKL MNO DEF ABC DEF • Check that the switch or hub is opera5 or 6 tional Transfer (flashing link/status lights) 4 GHI JKL MNO contactRedialyour System Administrator. 77 Hold 88 Do Not Disturb • Reboot the telephone to attempt reconnection to the network. 99 PQRS TUV WXYZ PQRS TUV WXYZ 0 # OPER • Press Menu followed by System Status and Network Status. Scroll Messages down to verify LAN port is Active. Hold * OPER Safety and Compliance Part 15 Rules This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 2. This device must accept any interferences received, including interference that may cause undesired operation. 1. This device may not cause harmful interference, and Class B Digital Device or Peripheral Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can 19 be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: 1. Reorient or relocate the receiving antenna. 2. Increase the separation between the equipment and receiver. 3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 4. Consult the dealer or an experience radio/TV technician for help. Modifications In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly approved by Polycom, Inc. could void the user’s authority to operate the equipment. Installation Instructions L’Installation doit être exécutée conforInstallation must be performed in accordance with all relevant national wiring rules. mément à tous les règlements nationaux applicable au filage électrique. Plugs Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible. La prise électrique à laquelle l’appareil est branché doit être installée près de l’équipement et doit toujours être facilement accessible. Industry Canada (IC) This Class [B] digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada. CE and VCCI Mark This SoundPoint® IP 600 SIP has been marked with the CE mark. This mark indicates compliance with EEC directories 89/336/EEC and 73/23/EEC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK. Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product will be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller. express warranty shall be, at Polycom’s option and expense, to repair the defective product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing options are reasonably available, Polycom may, on its sole discretion, refund to Customer the purchase price paid for the defective product. All products that Polycom’s sole obligation under this 20 are replaced will become the property of Polycom. Replacement products or parts may be new or reconditioned. Polycom warrants any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. that they be insured or sent by a method that provides for tracking of the package. Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom. The repaired or replaced item will be shipped to the Customer, at Polycom’s expense, not later than thirty (30) days after Polycom receives the defective product, and Polycom will retain risk of loss or damage until the item is delivered to the Customer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended Exclusions Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from: • • • • Failure to follow Polycom’s installation, operation, or maintenance instructions. Unauthorized product modification or • alteration. Unauthorized use of common carrier communication services accessed through the product. Abuse, misuse, negligent acts or omissions of Customer and persons under Customer’s control; or Acts of third parties, acts of God, accident, fire, lightening, power surges or outages, or other hazards. Warranty Exclusive IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLYCOM’S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS. Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. 21 Limitations of Liability LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAIN- TENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLYCOM’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE. Disclaimer Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury, so the above limitations and exclu- sions may be limited in their application to you. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights which may vary depending on local law. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles. The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability. be copied, reproduced, or transmitted in any form or by any means, or translated into another language or format, in whole or part, without written consent from Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices. Polycom, the Polycom logo design, and SoundPoint are trademarks of Polycom, Inc. in the U.S. and various other countries. All rights reserved under International and Pan-American Copyright Conventions. No part of the contents of this manual may Copyright Notice Portions of the software contained in this product are Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd. and Clark Cooper. 22 Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED “AS 23 Polycom, Inc. 1565 Barber Lane Milpitas, CA 95035 ©2003 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective companies. 1725-11619-001 Rev. B
