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5. General Tools
When General Tools is selected in the menu, links display for bulk loading and transactions. See Figure
15. The links are described below. The Transactions link allows you to see changes made to the UC
Voice system by administrators and end users. The bulk load links are no longer supported.
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Figure 15. General Tools links
Bulk Load Tools Link
This link is no longer available.
Transactions Link
When the Transactions link is selected, the Manage Transactions page (Figure 16) displays. On this
page, you can view the changes (transactions) that administrators have requested through the System
Administration portal and that end users have requested through the Self-Care portal. For each
transaction, you can see if a transaction is being processed, has been successfully implemented, or
failed. This page is especially helpful when troubleshooting the system.
A transaction usually consists of a number of sub-transactions. When you select a transaction (click on
its ID number), a Transaction Inquiries page displays that lists each of the sub-transactions and the time
each was performed. If a sub-transaction failed, the reason is often listed here.
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