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Scheduling System Plug-ins
Scheduling Systems: Microsoft Outlook Plug-in
Overview
The RMS application installation includes the Outlook MAPI Appointment
Interface for appointment synchronization with Microsoft Outlook calendars.
The Outlook MAPI Appointment Interface provides access to local mail
profiles and multiple calendar folders within a single mailbox. This wide variety
of connection options provides a robust and flexible solution for attaching RMS
application rooms to Outlook calendars.
If you are using the Scheduling/Appointment Management features of the RMS
application and you are using the RMS application with Outlook, some
additional configuration is needed. Each room in the RMS application that
requires access to an Outlook calendar needs to have access to that calendar
through a local profile for Outlook. You need to configure your Outlook mail
profile to have a calendar folder for each room in the RMS application. Normally,
this is accomplished by creating a single mail profile for each room. The RMS
application allows a room to read schedule information from the default calendar
folder or a particular calendar folder. This allows you to use a single mail profile
with multiple calendar folders for multiple rooms in the RMS application.
To read schedule information from a mail profile, the Outlook MAPI
Appointment Interface connects to the mail profile, logs into the profile, and
accesses the calendar folder. In order to do this, the user context of the RMS
Scheduling Manager Service must have access to the local mail profile(s).
Normally, Windows services are run as the System account. In this configuration,
the RMS Scheduling Manager Service needs to be configured to use an account
that has access to every mail profile which the RMS application accesses. The
Configuration Wizard allows you to set the user for the RMS Scheduling
Manager Service, but you must configure the mail profiles on the RMS
application server for this user account. (See Appendix D: Configuring A Local
Mail Profile section on page 341 for more details on how to configure local
profiles.)
Compatibility Requirements
The Outlook MAPI Appointment Interface can interface with
Microsoft Outlook® 2000, 2003, and 2007.
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RMS Administrator’s Guide