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SVMi-20i Administration Guide
Auto Attendant Features
Alphabetic Directory (Multiple)
Callers who do not know an extension number in the system but do know a name may enter ,
for example, the first few letters of the person‟s name and be transferred to the person‟s
extension number. The SVMi-20i can store up to 1000 unique directory names, and a caller
can search subscribers using either the first or last name.
Auto Attendant Routing
The Auto Attendant can transfer or route callers based on the digits they enter. Callers may be
transferred to station, groups, or the system directory to select a subscriber based on their
name.
Automatic After Hours Answering
The main Auto Attendant greeting changes from the day to the night greetings automatically
when the system changes from day to night mode.
Multiple additional modes may be defined for special applications.
Announce Hold Position
If callers are allowed to hold for a busy extension,the SVMi-20i is able to intermittently
inform the caller of their place in the queue. This feature not supported for station group calls.
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