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PBX Integration Board User’s Guide
may be sent outside the PBX if outside networks also use digital circuits;
however, they are usually converted back to analog voice signals.
PBXs use control information to instruct their station sets to perform specific
functions such as setting the message waiting indicator and call transfer. This
control information is sent using proprietary digital protocols. A protocol is a set
of rules relating to the format and timing of data transmissions. These protocols
not only contain control information, but also “message” data that can be used to
significantly enhance computer telephony (CT) applications that use PBX call
control elements such as called/calling number ID.
The term “computer telephony” refers to the ability to interact with computer
databases or applications from a telephone. Computer telephony technology
supports applications such as:
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automatic call processing
automatic speech recognition
text-to-speech conversion for information-on-demand
call switching and conferencing
unified messaging that lets you access or transmit voice, fax, and E-mail
messages from a single point
voice mail and voice messaging
fax systems including fax broadcasting, fax mailboxes, fax-on-demand, and
fax gateways
transaction processing such as Audiotex and Pay-Per-Call information
systems
call centers handling a large number of agents or telephone operators for
processing requests for products, services or information
PBXs can communicate with their station sets using in-band or out-of-band
signaling. In-band signaling is a method used by analog (2500) telephones (e.g.,
calling into a PBX and using DTMF to respond to voice prompts). In-band
signals use the same band of frequencies as the voice signal. This method
provides limited integration because there are no standards and different PBXs
provide varying levels of control.
Out-of-band signaling is used by PBXs to send and receive data from station sets
or a CT computer. This data that can include information such as called/calling
number ID. Out-of-band signals do not use the band of frequencies use by the
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