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Download Digi MIL-3310FTX User`s guide
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A p p e n d ix H Technical Support Services H.1 WWW and FTP Sites Digi LAN division provides on-line technical support via WWW and our FTP site. On-line access provides product information, firmware updates, release notes, etc. To access: • WWW=http://www.dgii.com • FTP=ftp://ftp.milan.com (206.40.59.2) H.2 Contacting Technical Support • By Phone: • By Fax: • By email: 408/744-2751 408/744-2771 [email protected] H.3 Expediting Technical Support Service For faster service when calling technical support: • Be in a position where the system and FastPort is accessible • Know the type and versions of software you are using • Know your hardware specs. (e.g., memory and disk space) • Note any and all error messages • Be specific about the problem(s) H.4 Returning Procedures 1. Call technical support at 408/744-2751 2. Technical support engineers work with users to find the problem. FastPort User’s Guide H-1
