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infrastructure; once the request is approved, integrated automation orchestrates delivery of and access to
the infrastructure—reducing the need for IT involvement and accelerating time to market.
Using the key components of System Center and the Cloud Services Process Pack, IT administrators can
define a rich self-service experience for Exchange administrators who want to request infrastructure to run
their Exchange workloads. In Figure 53, when the Exchange administrator logs on to the Contoso Portal,
the portal recognizes who the user is. Role-based access is key to the Service Manager self-service
experience, and the portal dynamically generates content based on the specific user.
Figure 53: Self-service portal in Service Manager
Figure 54 shows the Service Offerings page of the portal. Service Offerings essentially group together
requests that the specific user can make. In this example, the Exchange administrator selects the Service
Offering entitled Private Cloud Infrastructure Services to be presented with available requests.
Figure 54: Service Offerings page and related requests in Service Manager
The available requests are essentially the menu of choices that IT has provided for the DBA. The Cloud
Services Process Pack provides all of these in the box, and they can be used as templates for further
customization by IT. Example requests include:

Tenant Registration

Tenant Update Registration
Best Practices for Virtualizing and Managing Exchange 2013
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