Download AMERICOM D1632 User`s guide

AMERICOM
LCD Speakerphone
System User’s Guide
COMDIAL
Made tight in the USA
This user guide is applicable for the following system and
telephone models:
System Models:
DO408, software cartridge A0408 Rev. 11B and later
D0816, software cartridge A0816 Rev. 11B and later
D1632, software cartridge Al632 Rev. 11B and later
Telephone Model:
7OlOS-** All Revs
7016S-** All Revs
Special Note: This user’s guide applies to users for whom
an installer has performed special programming steps that
enable interactive button function on the telephone.
I ame UT bonrenrs
TableOf Contents
LCD Display Abbreviations ..........................
lo-Button LCD Speakerphone .......................
IdButton LCD Speakerphone .......................
Using This Guide ...................................
Knowing Your Telephone ............................
Understanding What The Lights Mean ................
Using Your TelephoneTo Answer Calls ................
Answering OutsideCalls. .........................
Answering Intercom Calls .........................
Answering Calls At Monitored Stations ..............
Answering Night TransferredCalls .................
Making A Call Pick-Up ............................
RespondingTo A SecureOff-Hook
Voice Announcement ............................
Using Your TelephoneTo Make Calls ................
Dialing Manually. ...............................
Dialing Automatically ...........................
Redialing ......................................
Using Line Groups ..............................
Waiting For A Line (Queuing) ....................
Making Intercom Calls ..........................
Camping At AnotherTelephone
And Waiting For An Automatic Call Back .......
CampingAt AnotherTelephone
And Waiting For An Answer (Call Waiting) ......
Overriding ACall ..............................
Making A SecureOff-Hook Voice Announcement.....
Using Your TelephoneTo Place Calls On Hold .........
Holding Calls ..................................
Handling RecalledHold Calls .....................
Using Your TelephoneTo Transfer Calls ..............
Using Your TelephoneFor ConferenceCalls ...........
Using The Other TelephoneFeatures .................
Adjusting The Display Contrast ...................
Blocking Voice AnnounceCalls ...................
.. .
III
V
vi
vii
1
2
.4
.6
.6
6
.7
.7
8
8
.10
10
10
11
12
.13
.14
.15
.16
.17
.18
.19
.19
.21
.22
21
26
.26
.27
Table Of Contents - continued
Entering Account Codes .........................
.28
...............................
Forwarding Calls
.29
Identifying Your TelephoneWith The Automatic Set
RelocationFeature .........................
.3 1
MakmgACallNon-Private .......................
.31
Monitoring a ConversationBetweenmo Telephones.. .32
.33
Muting Your Telephone..........................
OperatingYour TelephoneAs A DepartmentalStation . .34
.36
SendingA PagingAnnouncement..................
Setting A Do Not Disturb Condition At Your Telephone .38
Setting Your PersonalRinging Tones ...............
.40
Switching The Dialing Mode BetweenPulseAnd Tone .4 1
Using BackgroundMusic ........................
.42
Sending And Receiving Non-Verbal Messages .........
.43
MessageWaiting Light And Messaging .............
.43
LCD Messaging.................................
45
........................
.46
Assist Button Messaging
.47
Station-To-StationMessaging .....................
......................
.48
Programming Your Telephone
ProgrammingFor Automatic Dialing ...............
.48
Storing Autodial And SpeedDial Numbers ..........
.50
.52
Storing DSS Numbers ...........................
Storing the FeatureButtons .......................
.54
Storing The SpecialPurposeFeatureButtons ........
.56
Using Your Quick ReferenceGuide ..................
.57
noubleshooting Your Telephone ....................
.58
59
Glossary ..........................................
62
Index ............................................
iv
LCD Display Abbreviations
This chart identifies the abbreviationsthat appearin your LCD
display.
Keypad
Handset,
Buttons,
\
system programming)
Speaker
‘Programmable
Buttons Ones
or DSWBLD
\
Transfer/
isEe’
MuteButton
gtg
-T
Yi
W-Button LCD Speakerphone
Lights for
Programmable
utrons
DSS/BLF
.
. bearures
* Intercoms
- Lines
Headset
Jack
Keypad
Dual-Line
Buttons
\
Alphanumeric
Display
\
\
Handset-
I
\
c
J
Dual
/(red
/
A’
,/Buttons
m cm cm--,
I
I
nmanarl\cmcmrmrmcD
’
’ ”
’
’
’
’
)
III‘
--,OOfSE3Q
0
I
Message /
Waiting
Light
/
/
Hold/
Button
/
0
0
0
-
Lamps
and green)
Programmable
(lines
or DSS/RLF)
Lights for
Programmable
Buttons
. DSS/BLF
. Fedtures
. Intercoms
- Lines
Programmable
Buttons
-Interactive
Buttons (when
provided
by
\
\ Volume
Control
Buttons (lines
or DSS/BLF)
1&Button
LCD Speakerphone
usma
I nrs wise
Using This Guide
To help you useyour telephoneto its fullest capacity,this comprehensiveuserguide describesyour telephoneandtells you
how to useit.
The introductorysectionshelp you becomefamiliar with the
controls and indicatorson your telephone.They aretitled as
follows:
l
Knowing Your Telephone
l
UnderstandingWhat The Lights Mean
The operationsectionsdefine often-usedfeaturesand provide
instructionsfor their use. Thesesectionsandtheir contentsate
arrangedwith the more frequentlyuseditems provided before
thoselessoften used. The title of thesesectionsate:
l
Using Your TelephoneTo Answer Calls
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Using Your TelephoneTo Make Calls
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Using Your TelephoneTo Place Calls On Hold
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Using Your TelephoneTo Transfer Calls To Another
Telephone
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Using Your TelephoneFor ConferencingTelephones
Together
The specialpurposefeaturesof the telephonearegroupedalphabeticallyinto one section:
l
Using The OtherTelephoneFeatures
Your telephoneprovidesseveralnon-verbalways to communicateusing lights andindicators. The descriptionsof these
methodsate providedin a separatesectionand arearranged
with the more frequentlyusedmethodsprovidedbeforethose
usedless often. This sectionis titled
l
SendingAnd ReceivingNon-Verbal Messages
You can programmany of the buttonson your telephoneto enhancethe unit’s versatility andusability. Theseprogramming
instructionsarearrangedalphabeticallyin the sectiontitled
l
ProgrammingYour Telephone
For your convenience,a quick referenceguide, a troubleshooting chart,a glossary,andan alphabeticalindex are includedin
the back of this user’sguide.
Knowing Your Telephone
The 7010S-*+and 7016S-+*LCD speakerphones
provide many
versatile featuresfor your use. Thesefeaturesare explainedin
terms of what they allow you to do.
. Alphanumeric Display
(Liquid Crystal Display - LCD)
- Displays time, day,anddate
- Keepsyou apprisedof the statusof your telephone
- Providesprogrammingprompts
Headset Jack (usedonly with a 164ine speakerphone)
- Allows you to useyour telephoneprivately andin a handsfree
mode
- Improves operationduring heavy call traffic
Hold Button
- Placesa line on hold
- Storespausesin numbersequencesduring programming
- Used for accessingsecondlevel automaticdialing numbers
Interactive Buttons
- Provide quick andeasyaccessto systemfeatures
- Provide straightforwardbutton programmingwithout dialing
codes (the interactive buttons themselves,however, are not
programmable)
Intercom Button (ITCM)
- Selectsan intercom line
- Initiates many of the telephone’sfeatures
MessageWaiting Light (locatedabovethe Hold Button)
- Indicatesthat a messageawaitspick up
Microphone Opening
T Allows handsfreeoperationof speakerphone(speakclearly
toward microphoneopening)
Mute Button
- Keepsthe personon the line from hearingyour conversation
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2
Knowing Your Telephone
. Programmable Buttons
- Allow you to storenumbersfor automaticdialing functions
. Allow you to store telephoneextensionnumbers for Direct
Station Selection(DSS)
- Indicatewhich lines areeither in useor on hold (greenlight)
Speaker
- Soundsdistantparty’s voice
- Soundsringing andcall progresstones
Speaker Button (SPKR)
- Turns your speakeron or off
- Disconnectsa call whenyou areon a handsfreecall
- Ends or cancelsprogramming
0 TAP Button (must be preprogrammedfor only
one of the following functions)
- Recallsdial tone,or
- Activateshost systemfeatures
‘IIansferlConference Button (TRANS/CONF)
- Transferscalls
- Setsup conferencecalls
Volume Control
- Regulatesthe volume of the speaker,the handset, and the
headset
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3
UIIUGI~L~IIUIII~
VVII~I IIIB ugnrs Mean
Understanding What the Lights Mean
The lights on your telephoneindicatethe statusof lines, features,
andintercom.
Next to a Direct Station Select (DSS)/BusyLamp Field (BLF)
button:
Steadyred = stationis in use.
F%3shingted = stationis receiving a call or stationis
calling you.
Fluttering red= station-to-stationmessaginghasbeenset.
Next to a line button:
Steadygreen= this is your line, eitheron-hook( in a handsfree
mode) or off-hook, whenthe line is active.
Steadyred = anotherstationis using this line.
Flashing red = a call is coming in on this line.
Wing green= your line is on hold.
Wig
red= the call hasbeenplacedon hold
by another station.
Fluttering green= your line hasbeenrecalledfrom hold.
Fluttering red = theline put on hold by anotherstationhas
recalled.
Next to a fixed feature or programmable feature button:
Steadyted = the featureis on.
Steadyoff = the featureis off.
Next to an intercom button:
Steadyred with a quick flash = you areusing your intercom.
Fluttering red = autoredial is in use.
Winking red = an LCD messageis seton your telephonefor
othersto receivewhen calling.
Above the HOLD button:
Flashing = messageawaits pick up.
4
unclerstanding What The Lights Mean
Above the SPKR button:
On steady(with telephoneon hook andbusy)= speakerphone
mode active.
On steady(with telephoneon hook and idle) = background
music turnedon.
Above the MUTE button:
On steady= calledparty cannothearyour conversation.
5
Answering OutsideCalls
A call that rings on anoutsideline soundslong single tonebursts
andlights theline statuslight. The light flashesredfor anyringing
line.
When you hear outside ringing (long single ring bursts) and
observea flashinglight, answerthe call asfollows:
l
pressbuttonof ringing line if flashinglight is red,
l
speaktoward the telephone(lift handsetif privacy is
desired),
q
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lift handsetif you haveringing line preference.
Answering Intercom Calls
An intercom call is onethat is made from one systemtelephone
to another. An intercom party cancall you throughyour speaker
insteadof ringing your telephoneor an intercom party can ring
your telephoneif they desire(intercom ringing soundstwo short
ring bursts). Voice calls canbe blocked. Seethe discussiontitled
Blocking Voice Announced Calls for detailsif you wish to usethis
feature.
When you heara short toneburst followed by a caller’s voice,
l
speaktoward the telephoneto answer. Lift handsetif
privacy is desired.
When you hearintercom ringing (two shortring bursts),
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pressITCM to talk. Lift handsetif privacy is desired.
6
Using
Your Telephone
lo Answer
c‘alls
Answering Calls At Monitored Stations
Your system may provide a station monitoring feature, which
allows you to monitor the status(idle, ringing, or busy) at other
stations. If your telephonehasthis feature,a BLF light will flash
whenevera DSS stationis ringing. In this case,you can answer
a call at a ringing DSS stationby pressingthe DSS button.
To answera calI at a monitored telephone,proceedas follows:
l
noteflashing BLF light,
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pressDSS button,
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speaktoward telephoneto answercall. Lift handsetif
privacy is desired.
NOTE: If you place the call on hold or if you tran$er it to another
telephone, the BLF light turns off. You can retrieve the call, if
necessary, by pressing TAP.
Answering Night Transferred Calls
The systemattendantcantake actionthattransfersincoming calls
to a particular stationor stationsfor off-hour ringing. After the
attendanthasset up this feature,you can answeran outsidecall
when it rings anywherein the system.
When you hearringing,
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pressITCM,
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dial80,
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speaktoward telephoneto answercall. Lift handsetif
privacy is desired.
Using Your Telephone To Answer Calls
Making A Call Pick-Up
Often, severaltelephonesare arrangedtogetherin a usergroup
by the systeminstaller. If your telephoneis so arranged,you can
answercalls that are ringing at other stationswithin your particular group. Also, you can answera call that is ringing at any
telephonein the systemif you know the telephone’sextension
number.
To answera call that is ringing within your group,
l
pressITCM,
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dial#4,
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speaktoward telephoneto answercall. Lift handsetif
privacy is desired.
To answera call that is ringing at any telephonein the system,
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pressITCM,
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dial * 4,
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dial extensionnumberof ringing telephone,
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speaktoward telephoneto answercall. Lift handsetif
privacy is desired.
Responding To A Secure Off-Hook
Voice Announcement
Your telephonecanbe setup to receivea SecureOff-Hook Voice
Announcement (SOHVA). This feature allows an intercom
caller to break into your call if you am using the handset. They
do this by making an announcementthrough your handset
receiver. This meansthat if you am on a speakerphonecall, you
cannotreceivea SOHVA call; however,you will heara ring burst
and can go off-hook to receivea SOHVA call.
The SecureOff-Hook Voice Announcementconsistsof several
shorttoneburstsandthen amessagethat you hearin your handset
receiver.The distantparty that you am currentlytalking to cannot
hearthe announcementmadeby the SOHVA caller.
8
[
[
You can respondto a SOHVA call in oneof two ways:
l
Verally : Pressandhold MUTE button down and reply
by speakinginto handset.Distant party cannothear
response.Releasebutton to returnto distant party.
l
Non-verbally: (ResponseMessaging):If the announcing
station hasan LCD speakerphone,pressMSG (message)
then pressHVHLD (havethem hold), TKMSG (takea
message),or CLBK (I will call back) to sendthe appropriatemessage.Autodial buttonscanbe programmed
to useany of the 10 attendant-programmable
LCD messages.
The messageappearsin the display of the telephone
making the SOHVA announcementandthen that
telephoneis automaticallydisconnectedfrom your
telephone. (If the telephone to which you attempt to send
a non-verbal message is not an LCD telephone, that station is immediately disconnectedfrom
the call.)
You canalsoblock aSOHVA to your stationby pressingBLOCK
when the SOHVA is initiated. The SOHVA call is then disconnected.
Display
1
201 Calling
BLOCK
Display
MSG
2
201 Calling
HVHLD
TKMSG
CLM
using Your relepnone 10 MaKe L;aus
Dialing Manually
You can manually dial a number over a selectedtelephoneline.
Or, if your telephonewasgiven aprime line or idle line preference
featurewhen it wasinstalled,it will automaticallyselecta line for
your use when you lift the handset.
To dial an outsidenumbermanually,
l
pressline buttonto selectline (remember:selectin aline
IS not necessaryif a prime line or idle line preBerence
featurehasbeenassignedto your telephoneandif you lift
the handsetto begin the call),
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listen for dial tone,
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dial number.
Dialing Automatically
This feature provides one- or two-button autodialing using
programmablebuttonsat which you havepreviously storednumbers. Two levels of numberstorageareavailableat eachstorage
location. You can use one or both levels as needed. Further, a
line choice is usually storedaspart of an autodialnumberso that
line selection is automatic with autodialing. Actual button
programming is discussedin a separatesection of this user’s
guide. Refer to it when you are ready to store numbersat the
programmablebuttons.
Speeddialing is autodialingusing the keypadbuttons. There are
two types of speeddial numbers: (1) numbersthat you storefor
your own use (personalspeeddial numbers),and (2) numbers
thatarestoredby the systemattendantfor everyone’suse(system
speeddial numbers).
To automatically dial a number(while telephoneis on-hook),
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presspreprogrammedbutton (line selectionis usually a
part of the storedautodial or speeddial number),
q
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pressHOLD then presspreprogrammedbutton (to
choosenumberstoredasa secondchoiceat that
button).
10
Using Your Telephone To Make Galls
To automatically dial a personalspeeddial number from an idle
telephone(while telephoneis on-hook),
l
dial speeddial number (0 - 9).
To automatically dial a system speeddial number from an idle
telephone,
l
Press* and thendial system speeddial number(01 - 99).
NOTE: If you are already on a line, press HOLD before dialing speed
dial number.
Redialing
If thelast numberyou havecalled is busyor is not answering,you
haveseveraloptionsfor automaticallyredialing it. You can redial
it once,initiate a repeatedredialingof it, or saveit for later redial
using a preprogrammedsavednumbernxlial button. Refer to the
proceduresgiven in the programmingsectionof this user’sguide
to preprograma savednumber redial button.
To automaticallyredial the last dialed numberone time,
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pressSPKR (or hangup handset)to disconnectcurrent
ringing or busy tone,
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while telephoneis on-hook,press#,
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listen for ringing or busy toneover the monitor speaker:
- Ringing tone: When party answers,
pick up handset.
- Busy tone:PressSPKR to disconnect.
To automaticallyredial thenumberonceaminute for 10minutes,
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pressARDL button.
The number will be dialed once a minute for 10minutes (ITCM
light flashes). Listen for ringing or busy tone over the monitor
speaker.
You cancancelthis automatictedial action(ITCM light turnsoff)
with any of the following actions:
l
lift and replacehandset,
11
i:,:
::: :
,“.
Using Your Telephone To Make Calls
usethe telephonefor someother function.
l
The systemwill savethe first 16digits of thelast manually dialed
number so that it can be redialed later, however, subsequent
dialing activity overwritesanynumberthe systemhastemporarily
saved. If you wish, you can permanently store one 16-digit
number at a time in this manner:
l
to store the number,pressSAVE;
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to dial the storednumber,pressHOLD andthen press
the SAVED NUMBER REDIAL buttonthat was
preprogrammedfor this purpose.
8049782200
ARDL
SAVE
TIMER
Using Line Groups
Somesystemshavetelephonelines arrangedinto line groupsthat
are made available at the telephoneinsteadof individual lines.
Your system administrator can tell you how your system is
arranged. When line groupsareavailable,you may accessthem
for outsidecalling insteadof pressinga line buttonto selecta line
for use.
If your systemhasline groups,accessthem asfollows:
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pressITCM,
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dial desiredline groupaccesscode:
9 = line group 1
81= line group 2
82 = line group 3
83 = line group 4
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listen for outsidedial tone,
dial desirednumber.
12
Usina Your Telephone To Make Calls
Waiting For A Line (Queuing)
If all the lines in a line group are busy, you can place your
telephonein a queueto await an idle line in the line group. When
you sharea line with anothertelephoneandthe line is busy,you
can placeyour telephonein a queueto await the idle line.
To queuefor a line group,
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pressITCM,
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dial the line groupaccesscode(9,81,82,83),
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hearbusy tone,
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dial +k8 andhangup.
When line groupis free,your telephonesoundsseveralshorttone
bursts. When you hearthis,
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lift handset,heardial tone, andplace call.
To cancelline groupqueuing,
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pressITCM, dial # 8 andhangup.
To queuefor aline that appearson your telephone,
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pressHOLD,
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pressline buttonof busy line,
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hearshorttone.
Whenthelie is free,your telephonesoundsfive shorttonebursts
telling you that you canuse your line. Lift handsetto answeror
ignorethe tone burst if you no longer needthe line.
13
‘.
usmg Your I erepnone I 0 Mane 1/a/15
Making Intercom Calls
You can dial an intercom call manually from the keypad or
automatically using a direct stationselect(DSS) button that you
havepreviously programmed.Therearetwo methodsfor making
anintercomcall. Onecausesyour voice to soundout at thecalled
telephone. The other causesthe called telephoneto ring. Your
systemprogrammercan setthe systemto deliver eithertone-first
or voice-first calling, althoughall systemshave tone-first asthe
default condition.
Keep in mind that whateverthe systemsetting is, a called party
can set a voice announceblock condition at his or her telephone
to prevent all voice announcecalls.
(The following instructions assume a tone-first default setting.
Any user can change a call to voice signalling for that call simply
by pressing the ITCM button again after dialing the extension
number or by pressing the DSS button again.)
To manually causetheother telephoneto ring (tonecalling),
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pressITCM,
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dial extensionnumber (calledtelephonewill ring).
To tone call automatically,
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pressDSS button (called telephonewill ring).
(The following instructions assume a voice-first default setting.
Any user can change a call to a tone signallingfor that call simply
by pressing the ITCM button again after dialing the extension
number or by pressing the DSS button again.)
To voice call manually,
. pressITCM,
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dial extensionnumber,
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speakyour announcement.
To voice call automatically,
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pressDSS button,
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speakyour announcement.
14
::;
Using Your Telephone To Make Calls
Camping At Another Telephone And Waiting For
An Automatic Callback
If the telephoneyou have called on the intercom line is busy or
ringswith no answer,you canhavethesystemring your telephone
whenthecalledstationbecomesidle (if it wasbusy)or whenthere
is any activity initiated at thattelephone(if it rangwith no answer
before).
To camp on at a busy station,
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pressCAMP.
Your telephoneimmediately hangsup. When the telephoneyou
called becomesidle, your telephonewill ring with five shorttone
bursts. When you hearthis,
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pressITCM. The other telephonewill start ringing.
If you do not pressITCM within the set time limit, the callback
is canceled at that time; however, you can cancel automatic
callbackat anytime beforeyour telephonesoundsthe tonebursts.
To do this,
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pressITCM anddial # 6.
To campon at a stationfor which you hearringing but receiveno
answer,
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dial +K6. Callbackwill occur after any activity is initiated at dialed station. You may cancelthe camp-on
condition at any time by pressingITCM anddialing # 6.
NOTE: If you make a call in the voice-announce mode and receive no
amwer at the called station, press ITCM
order to camp on ot that station.
before dialing t 6 in
To camp on at a stationwith a Do Not Disturb condition set,
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pressCAMP. A callback will occurwhen called station
is no longer setin the Do Not Disturb mode.
202 Is Busy
SoHvh
CAMP
15
NEXT
.
Using Your Telephone To Make Calls
Camping At Another Telephoneand Waiting For
An Answer (Call Waiting)
If the telephoneyou have called is busy, you can send a call
waiting toneto abusytelephoneandwait on theline for ananswer.
!(
: .
To do this when you heara busy signal,
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pressNEXT, thenpressCWAIT,
0 remain on line awaiting a reply.
Called party will heara shorttoneburst. They can eitherplace
thh currentcall on hold or hangit up andthen answeryour
.
Display
1
D-1
Display
2
202
CWAIT
Is Busy
OVER
76
MSG
Using Your Telephone To Make Galls
Overriding A Call
If the telephoneyou have called is busy,you can break into the
conversationat that telephoneif the installer-programmerhas
enabledthe executiveoverridefeatureat your telephone.
.,
You can also override a Do Not Disturb condition at another
telephoneif the installer-programmerhasenabledthe DND override featureat your telephone.
To perform an executiveoverride,
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make call andheara busy signal,
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pressNEXT, thenpressOVER (severalshort tone bursts
will be heardby all parties),
0 join in-progresscall.
To overridea Do Not Disturb condition at anotherstation,
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pressOVER to disablethe Do Not Disturb condition at
the called station,
0 speakyour announcement(if in voice-first mode) or hear
ring-back tone(if in tone-firstmode).
Display
1
DYJg
Display
2
B=ja
Display
3
202
In DND
CAMP
::.
:
:..-:.
n .I.
17
Using Your Telephone To Make Ca//S
Making A Secure Off-Hook
Voice Announcement (SOHVA)
You can make a voice announcementto anotherstation that is
off-hook and busy on a call if the systemis arrangedto provide
this feature. Your telephoneprovidesa SOHVA button for your
use. It will allow you to decide whether to deliver a SOHVA
messageor hangup when you hearan intercombusy tone.
Make a SOHVA announcementusing the SOHVA button
asfollows:
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make intercom call andhearbusytone,
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decidewhetherto interrupt or not,
. if you decidenot to interrupt the called party, hangup,
q
to interrupt,pressSOHVA button andhearseveral
quick tonebursts,
0 make announcement(busytonemeansthat the called
telephoneis in speakerphonemode andyou cannot
make announcement,that your SOHVA hasbeen
deniedthroughsystemprogramming,or that the
called party hasvoice announceblock enabled),
. wait on line for reply (called telephonemay sendnonverbal reply to your display andthen disconnectfrom
your telephone).
l
NOTE: The caller cannot control how the announcement is received.
This depends upon the equipment used and class-of-service
programming.
John Is Busy
SCHVA
CAMP
NEXT
/,‘.,
::
j.::‘
‘1.:‘
c,,:
18
Usina Your TeleDhone To Place Calls On Hold
Holding Calls
You can placea call on hold andpick it backup a shorttime later.
With a regularhold, you canpick up the held call or anotheruser
canpick it up at anothertelephoneif thattelephonesharestheheld
call line with your telephone.With an exclusivehold condition,
you must pick the held call up at your telephoneas no other
telephonehasaccessto it.
You can also answerandplaceon hold a call that is on a line that
doesnot appearat your telephone(calls that areparked or transferredto you, for instance). You caneven placea call on hold at
anothertelephoneor on hold in the system so that anyonecan
answerit.
After a call has beenon hold for the period of time (set by the
installer of your system),the systemwill causethree short tone
bursts to sound at your telephoneand the flash rate of the line
button becomesfaster. If the call is on exclusive hold, it will
revertto manual hold after the hold recall time period.
To place a call on hold,
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pressHOLD.
To retrievea held call,
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pressline buttonof the held call (with flashing light).
To retrieve a call that you answeredand placed on hold but for
which you haveno line appearance(for instance,a call that was
transferredto you),
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pressTAP.
To place a caIl on exclusivehold,
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pressHOLD twice.
To retrieveexclusivehold,
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pressline buttonof held call (with flashinglight),
q
l
pressTAP (if stationdoesnot haveline appearance).
19
Using Your Telephone to r/ace c;aiis wn
nom
To place a call on hold at anothertelephone(directedhold),
l
while on line, pressITCM,
l
dialX90,
l
dial extensionnumberof telephoneto receiveheld call.
You can pick this call backup if you needto. To do this,
l
dial #4,
l
dial extensionnumberof thattelephone,
l
servicecall asdesiredor pressSPKR to hangup.
To pick up a call that was placedon hold at your telephoneby a
user at anothertelephone,
l
pressITCM anddial # 9 0.
To place a call on hold within thesystemwhereit canbeanswered
at any telephonein the system(parking a call in orbit),
l
while on the call, pressITCM *,
l
dial code for park location (orbit) (91- 99 for orbit l-9),
l
rememberthe codefor later useor make it known to
thosewho needto know in orderto retrievethe call.
To retrieve a call that was placedon hold in the system(parked),
l
from any station,pressITCM #,
l
dial codefor orbit 1 - 9 (91- 99).
20
Using Your Telephone To Place Calls On Hold
Handling Recalled Hold Calls
After a call has beenon hold for the period of time (set by the
installer of your system),the system will causethree short tone
burststo sound at yo::- i ;:?phoneand the flash rate of the line
buttonbecomesfastL;,
If the call is on exclusivehold, it will revertto manual hold after
the hold recall time period. If the call is parkedon hold, eitherat
anotherphoneor in orbit within the system,it will also revert to
manual hold after the hold recall time period. When calls on
exclusive hold or calls parkedon hold revertto manualhold, you
will hearthreeshorttonebursts. Calls that revertto manual hold
can be picked up from any phonein your line group.
If aline wasplacedon manualhold, exclusivehold, directedhold
or park orbit and that line is recalling,
l
pressHOLD to placethe call on hold at your station and
restartHOLD timer,
Il
l
pressANS to retrievethe call.
Recall Ll
HOLO
21
ANS
Using Your Telephone To Transfer Calls
Transferring Calls
Transferringcallsis theprocesswherebyyou answera call at your
telephoneandtransferit to anothertelephone.You can do this in
one of two ways. If you first identify the caller to the party to
receive the transfer, thus giving that user the opportunity to
preparefor the call, you have made a screenedtransfer. If you
transferthe call without first announcingit, you have made an
unscreenedtransfer.
If thetelephoneto which you aretransferringthe call is busy,you
must recoverthe calI yourselfor take one of severaloptionsthat
may be availableat your telephone. Also, if a transferredcall is
not answeredafter a certainlength of time (assetby the system)
it recallsto your telephone.Again, thereareseveraloptionsthat
you haveavailablefor servicingthe returningcall.
To screenandtransfera call to anothertelephonein the system,
0 answercall,
l
pressTRANWONF (caIl is automaticallyplacedon
hold),
l
dial extensionnumberof telephoneto receivetransferor
pressDSS button for that extension,
l
when intercom party answers,announcecall,
l
pressSPKR to disconnect,or hangup. Intercom party
then has the call.
If the intercom party is busy, take one of the following steps(if
madeavailable at your telephoneby installer programming):
. pressRECON t0 returnto the call yourself,
l
pressSOHVA to allow you to tell the intercom party that
a call awaits,
. pressCAMP to camp-onthe calI at anotherstation,
. pressOVER to all ow you to join the intercom party’s
current conversation.
:
22
using Your Telephone To TranStt?rCalls
To transferanunscreenedcall to anothertelephonein the system,
0 answercall,
l
pressTRANSKONF (call is automatically placedon
hold),
l
dial extensionnumberof telephoneto receivetransferor
pressDSS for that extension,
l
pressSPKR to disconnect,or hangup. Intercom party
thenhasthe call.
NOTE: Unscreened tran.$ers camp-on at busy telephones and wait to
be answered. Each call automatically rings the telephone as
soon as it becomes idle.
If a transferredcall is not answeredand then returns to your
telephone,you can take one of the following steps:
l
pressSEND to te-transferthe call,
l
pressHOLD to placethe call on hold at your telephone,
l
pressANS to returnto the call.
Display
1
202
WVA
Display
Recall
Is Busy
CAMP
NEXT
2
Display
Recall
Sll
SEND
HOLD
23
L2
ANS
Using Your Telephone For Conference Calls
Conferencing Telephones Together
When your telephone is joined together with several other
telephoneson the samecall, theeffectis calledconferencing.You
canmake conferencecalls that involve up to five parties,including you as the originating party, in any combination of outside
lines andintercomparties.For example,youcanconferencethree
outside lines and two intercom partiesor four outsidelines and
oneintercom partyor five intercomparties- the combinationsare
up to you.
If you are involved in a conferencecall with two outsidelines,
you can dropout of this establishedconferencecall andleavethe
outsidelines in the conferencewith eachother. This is known as
anunsupervisedconferencecall.
NOTE:
When setting up a conference call with outside lines and internal telephones, you mast call the outside lines first.
To set up a conferencecall that includes both outside lines and
intercom parties,outsidelines alone,or intercompartiesalone,
0 make first call,
l
pressTRANSKONF (call is placedon hold automatically) anddial extensionor number,
0 make next call,
l
pressTRANSlCONF to establishconference,
l
repeatthe last threeproceduresto addup to two more parties, establishinga 5party conference(including yourself).
To continue conversationon remaining line after other outside
lines have droppedout of conference,
l
pressthe line buttonof the remaining party.
To retrieve a line from hold andbring that party back
into the conference,
l
pressTRANS/CONF,
l
pressline button,
l
pressTRANSKONF.
24
il..
;:::
,:
Using Your Telephone For Conference Calls
NOTE: If all the corrference circuits are busy, you will not be able to
add a party to the conjhnce.
The message “Conference Full”
will appear in your display.
To drop out of a conferencecall betweenyou and two outside
lines (creatingan unsupervisedconference),
l
dial # andhangup (lines remainlighted/in useuntil one
or both outsidepartiesdisconnect).
To rejoin anunsupervisedconferencebetweentwo outsidelines,
l
pressoneof the lighted buttonswhereconferenceis
taking place.
NOTE: Conference volume levels are dependent upon the
quality of the external lines.
i
,:’ 7‘1
.i
.;*,
25
Using The Other Telephone Features
Adjusting The Display Contrast
You can adjust the contrastof the display to darkenor lighten it
for bestviewing.
To adjustthe displaycontrast,
l
pressOPTIONS,
l
pressNEXT two times,
l
pressDISP (display reads“contrastlevel”),
l
pressLIGHT or DARK to changecontrastlevel
accordingly (pressbutton oncefor eachdegree
of changedesired),
l
pressSPKR to savethe last level andend.
Display
1
DATE
Display
TIME
OPTIONS
4
RING
DW
Display
NEXT
5
Contrast Level 5
LIGHT
DARK
PREV
i
1.. -,.-.
26
Using The Other Telephone Features
Blocking Voice Announce Calls
You canpreventvoice announcementsfrom soundingover your
telephonespeakerif you wish. This feature also blocks secure
off-hook voice announcementsas well.
To block voice-announcedcalls,
l
pressOPTIONS,
l
pressVAB,
l
pressON,
l
pressSPKR to end.
To un-block voice-announcedcalls,
l
pressOPTIONS,
l
pressVAB,
l
pressOFF,
l
pressSPKR to end.
To block a SOHVA while you areon a call,
l
pressBLOCK.
Display
1
DATE
TIME
OPTIONS
Display
ffiM
2
VAB
NEXT
Display 3
Voice Ann. Block
ON
OFF
PREV
27
Using The Other Telephone Features
a
Entering Account Codes
If your systemis arrangedfor accountcodeentry* to enhancethe
SMDA reports,you may be told to enteran accountcodebefore
calling anumberor afteransweringone. Codeentry is voluntary.
If you do not entera code,the call will still go through.
*syat.m
mustbeactivated
through
il%-tdleI
pIugmmhg
t&lPLxep
atxault
codes.
NOTE:
;
!.
You can program a button on your telephone that will make the
accotuit code entry process quickzr if you wish. Refer to the
programming section of this user’s guide for details.
To enteraccountcodeon an incoming call,
l
pressITCM, then dial +k0 4 (call is automaticallyplaced
on hold),
m
‘O presspreprogrammedACCOUNT CODE button
(call is M automaticallyplacedon hold),
l
dial accountcode.
To enteraccountcodeon an outgoingcall,
l
pressline button (thedisplay will prompt for “Account
Code” if programmedto do so),
l - pressITCM, then dial % 0 4 (call is automaticallyplaced
on hold),
m
l
presspreprogrammedACCOUNT CODE button
(call is nat automaticallyplacedon hold),
l
dial accountcode,
l
listen for dial tone anddial number you arecalling.
NOTE: If you hear an error tone after you have dialed your
code, check the numberfor validity.
account
;.- .i-:
.’
I‘ . :ri: :.
28
Using The Other Telephone Features
Forwarding Calls
You can forward calls that normally ring at your telephoneto
anothertelephonefor answering. You can forward just your
prime line and intercom calls or you can forward any calls that
ring at your telephone.
NOTE: You can program a special call forward button if you need quick
access to the feature. See the programming section of this user’s
guide for details.
To forward your calls,
. pressOPTIONS,
. pressNEXT,
l
pressCFWD,
l
pressPERS f or prime line andintercom calls,
q
pressALL for all calls,
pressSET to enablecalf forwarding,
dial extensionnumberof telephoneto receiveyour
forwardedcalls,
pressSPKR to end,
l
l
l
l
NOTE: Your telephone will ring a short ring burst each time
a caIi is forwarded to remind you that this is happening.
To cancelcall forwarding,
pressOPTIONS,
pressNEXT,
pressCFWD,
pressPERS for prime line andintercom calls,
q
pressALL for all calls,
pressCLEAR to disablecall forwarding,
pressSPKR to end.
l
29
Using The Other Telephone Features
Display
1
TIME
WTICNS
DATE
Display
3
DND
Display
CFWD
NEXT
4
Call Forward
ALL
PERS
Display
PREV
5
Call Forward
SET
CLEM
I
30
PREV
Using The Other Telephone Features
Identifying Your Telephone With The Automatic
Set Relocation Feature
If your system is equippedwith this feature,you can move your
telephoneto anotherlocation and be given a choice (through a
display prompt) as to whether you want to keep your previous
programming or use the programming in the new location.
Respondto the prompt accordingto your need.
Making A Call Non-Private
You can make a call non-privateusing a featurebutton that you
haveprogrammed. Actual button programmingis discussedin a
separatesectionof this user’sguide. When a call is non-private,
other telephonesin the line group can join the call. Privacy
n%nns when the call is completed.
To do this while on a call,
l
presspreprogrammedPRIVACY RELEASE button.
31
Using The Other Telephone Features
Monitoring A Conversation Between
Two Telephones (Service Observing)
If your telephoneprovidesthe installer-programmedserviceobserving feature,you can useit to monitor an on-goingconversation at anothertelephonein an undetectedmanner. You can use
this featureon-hook or off-hook.
You may also make a SOHVA call to a station you are actively
monitoring, enablingyou to assistthe stationuserwhile listening
to the distant party. For this feature,the called stationmust be
programmedto be “observable,”andyour telephonemust havea
pm-programmedSOHVA button.
To monitor an in-progresscall,
. pressITCM,
l
dial#O3,
l
dial extensionnumberof telephoneto bemonitored,
l
pressSPKR to endmonitoring.
To initiate a SOHVA while monitoring a call at anotherstation,
l
presspre-programmedSOHVA button,
l
make announcement(distantparty will not hearthe announcement;party receiving SOHVA can pressMUTE
button to respondto your call).
NOTE: The station you are observing may notallow a SOHKA call ifit
mode. However, the voice announce block
if enabled at the monitored station, will not block a
SOHKA from a monitoring station.
is in speakerphone
feature,
32
Usina The Other Telephone Features
Muting Your Telephone
By using the MUTE button, you can block transmissionof your
voice to the distant party. For example, if someonecomes into
your office to talk to you and you do not want to interrupt the
distantparty, pressthe MUTE button. The MUTE button turns
on when you pressit and turnsoff when you pressit again.
To mute your telephone,
l
pressandengageMUTE (MUTE light turns on).
To returnto the distant party,
l
pressanddisengageMUTE (hRJTE light turns off).
33
usmg rne UrneiTelephone Features
Operating Your Telephone As A Departmental
Station
If your telephoneis within a departmentalgroup of telephones,
you canplaceyour stationin eitheranoff-duty or a wrap-upmode.
The off-duty mode is when you leave your telephonefor lunch
or for an extendedtime period and want anotherdepartment
telephoneto receiveyour calls.
The wrap-up mode is whenyou needtime aftera call to complete
related paperwork and want anotherdepartmenttelephoneto
receiveyour calls. To use the wrap-upmode, you must program
a Do Not Disturb featurebutton(referto theprogrammingsection
of this user’sguide for details).
To placeyour telephonein anoff-duty mode,
l
pressOPTIONS,
l
pressNEXT,
l
pressDND,
l
pressON,
l
pressSPKR to end. Calls will ring at anotherdepartmental telephone.
To returnto on-dutymode, repeatthe aboveprocedurebut
pressOFF insteadof ON.
NOTE: When you are in the Do Not Disturb mo& and a call comes in
Jim another station, your kTtX light willjlarh and your LCD
will display the station attempting the call. You may choose to
pick up the call; when you hang up, your telephone returns to
the Do Not Disturb mode until you turn it off.
To place station in wrap-upmode,
l
pressHOLD,
l
pressDND featurebutton (preprogrammed).Calls will
ring at anotherdepartmentaltelephone.
To return to on-duty mode,repeatthe aboveprocedure.
34
Using The Other Telepnone t-eatures
Display 1
DATE
TIME
OPTONS
Display
2
ffiM
Display
DND
VA6
NEXl
CFWD
f’REV
3
Display
_ _ 4
Do Not Disturb
ON
OFF
PREV
35
Using The Other Telephone Features
Sending A Paging Announcement
There are severalways to make a public announcementto all or
a portion of your location, Your systemmight be arrangedwith
an externalpagingunit that you accessby pressinga line button
or by dialing a specialcode. This unit soundsthe announcement
over an externalspeakerunit.
Your systemmay provide an all-call or a zone pagefeaturethat
you accessby dialing specialcodes.This arrangementsoundsthe
announcementthroughthe telephonespeakers.All-call sounds
the announcementthrough all telephoneswhile zone paging
soundsit only thmugh thosetelephoneslocatedin a specific area.
Check with your system administratorto determinethe type of
pagingthat you shoulduseandthe methodthat you shoulduseto
accessit.
NOTE: You can program a special a&xlllzone paging button if you
need it for quick accessto thefeature. Seethe progrmndng section of this wer’s guide for details.
If your systemprovidesan externalpaging unit,
l
lift handset,
l
presspagingbutton,
a
l
dial ITCM 89 for specialpagingport,
0 make announcement,
l
hangup to end.
If your systemprovidesall-call or zonepaging,
l
lift handset,
l
l
pressITCM,
dial 87 for all-call,
q
dial 84,85, or 86 for zone 1,2 or 3,
0 make announcement,
0 stayon line if awaiting a reply (known as “meet-me”
page),
l
36
•l
l
hangup to end.
NOTE: If you haveprogrammed paging buttons, usethem instead of the
dialing codesshown above.
To make a reply to a “meet-me” page,
l
lift handsetof nearesttelephone,
l
pressITCM,
l
dial88,
0 meet pagingparty on line.
37
Using The Other Telephone Features
Setting A Do Not Disturb Condition
At Your Telc,
This featurekeepscalls from ringing atyour telephoneandmakes
it appearto be busy to intercom calls. If your telephonehasthis
feature,you canenableit as needed.
Generally,this featurecannotbe overriddenby the caller. The
caller hearstwo q :ick toneburstseverythreesecondswhenhe or
shecalls a telephonewith this featureenabled.Sometelephones,
however,do havethe ability to overrideado not disturbcondition
set at anothertelephone.
NOTE: Youcan program a specialdo not disturb button if you need it
for quick accessto thefeature. Seethe programming section of
this user’sguidefor details.
To enabledo not disturb,proceedas follows:
. pressOPTIONS,
l
pressNEXT,
. pressDND,
. pressON,
l
pressSPKR to end.
To disablethe do not disturb condition, repeatthe aboveprocedure,but pressOFF insteadof ON.
To override a do not disturbcondition at anothertelephone,
refer to the discussiontitled Overriding Calls for details.
38
va,,y
Display
,,,v
,“.Yps..“....
1
TIME fl
m DATE
Display
V,,,“,
2
SGM
WE
NEXT
DND
CFViU
NEXT
Display
D=J=
4
39
. --
.-.--
Using The Other Telephone Features
Setting Your Personal Ringing Tones
You can chooseoneof six different ring tonesfor your telephone
when it rings. Often, when severaltelephonesam located close
together,eachuserchoosesa different personalring tone.
Toselectoneof the ring tones,proceedas follows:
l
l
l
l
l
pressOPTIONS,
pressNEXT two times,
pressRING,
pressUP or DOWN tc choosering tone in display (a
new tone will soundat eachup or down press),
pressSPKR to end. The next time your telephonerings,
you will hearthe new ring tone.
Display
1
TIME
OPTIONS
DATE
Display
2
NEXT
Display
4
DISP
Display
RING
NEXT
5
Ring Type 1
UP
DOWN
40
PAEV
Using The Other
I elepnone
t-earures
Switching The Dialing
Mode Between Pulse And Tone
If your local telephoneservice is pulse (rotary dialing), your
telephoneis arrangedto dial in this manner(when programmed
to do soby the installer). If you needto sendtonesduring adialing
sequence(e.g.; to sendbank-by-phonetones,etc), you can convert to tone while dialing. The system will switch back to pulse
dialing when you end your call. You can store a # as part of an
automaticdialing numberto effectpulse-to-toneswitching where
needed.
To convertto tone dialing at any time during dialing or while
on an active call,
l
press#.
41
Using The Other Telephone Features
Using Background Music
If backgroundmusic is suppliedby thetelephonesystem,you can
turn it on at your telephonespeaker.Backgroundmusic automatically turnsoff during calls andvoice announcements.
To turn the music on,
pressOPTIONS,
pressBGM,
pressON,
pressSPKR to end(the SPKR light turnson whenbackgroundmusic is on),
adjustthe loudnessof the music with the speakervolume
control.
To turn the music off,
. pressOPTIONS,
l
pressBGM,
. pressOFF,
l
pressSPKR to end (the SPKR light turnsoff when backgroundmusic is off).
Display
1
Display
2
piizrJ=fl
Display
D=Jg
3
42
Message Waiting Light and Messaging
If your telephoneis designatedas a v
by the
systemor hasmessagewait originate ability, you can turn on the
messagewaiting light (above HOLD) of any other telephone.
This lets that telephoneuser know that you have a messagefor
him.
You can also turn on the messagewaiting light at anotherstation when that stationis busy,using the LCD featurebuttons.
To turn on the messagewaiting light at anothertelephonewhen
that station is busy,
l
hearthe busy tone and remain on the line,
. pressNEXT,
. pressMSG,
l
hangup to sendmessage.The message-waitinglight at
thecalled stationwill flash.
To turn on the messagewaiting light at an idle telephone,
l
pressITCM,
l
dial +k3,
l
dial extensionnumberof stationto be alerted.The messagewaiting light of called stationwill flash.
To turn off the messagewaiting light at a busy or idle station,
l
pressITCM,
l
dial#3,
l
dial extensionnumber of stationthat was alerted. The
messagewaiting light of called station will turn off.
To turn off the messagewaiting light during message-delivering
conversation,
l
pressITCM.
To receivea messageat an alertedstation,
l
observeflashing messagewaiting light,
l
pressITCM, thenHOLD. Connectionto stationthat left
messageis automatic.
43
Sending And Receiving Non-Verbal Messages
Display
1
Display
2
Cwait Over
MS3
44
VY,,“,,,Y
I
.,,Y
.
.“W..S
IV.
.a
.._..
_
-.--.
...----.Q--
LCD Messaging
You cansetsystem-suppliedmessagesto bereceivedor displayed
by a calling LCD speakerphone.Thesemessagesgive information on your telephonestatus. Get alist of the availablemessages
from the attendantandwrite them on theblank listing charton the
next page.
To turn messageon,
l
pressITCM,
l
dial+%OO,
l
dial the desiredcodenumber from your messagelist. The
default messagesof “Back At” and “Call” may be used:
For default message1, which is “Back At,” dial time
in twelve-hourformat using the # as a colon
For defaultmessage2, which is “Call,” dial telephone
numberof whereyou will be
l
pressSPKR to end message.Intercom light flashes
steadily.
To turn off messageandyour intercom light,
l
pressITCM,
l
dial#O2.
Back
At 1:30
45
Sending And Receiving Non-Verbal Messages
LCD MESSAGE LIST
(Write Attendant-Provided
Messages Here)
0
1 Back At
2 call
4
5
6
7
8
9
Assist Button Messaging
If youhavepreprogrammedanASSIST buttonon yourtelephone,
you can use it to senda messageto your supervisor,asking for
assistancewhile you am on a call. Your messageshows in the
supervisor’stelephonedisplay.
To senda messagefor assistance,
l
pressASSIST button that you havepreprogrammed,
l
pressDSS or dial extensionof the telephoneuseryou
needhelp from. (This is not necessarywhen the desired
extensionnumberwas storedalong with the ASSIST button programming.)
If the assistingtelephoneis idle, a ring burst soundsand a messageappearsin its display. If it is busy,the messageappears
when it becomesidle.
46
“cz,,“,,
qj
,~.I
IU
,
,““I.
r..
.a
._-.-
_
---_.~
”
Station-To-Station Messaging
When you call anothertelephoneand no one answers,you may
leave a reminderthat you havecalled. Do this by turning on the
BLF light at thecalledtelephone.To allow this to takeplace,your
telephonemust havepreviously beenstoredasa DSWBLF button
at the called telephone.If your telephoneis not storedas a DSS
at the called telephone,your messagingcall goes to the central
messagedesk,if one is programmed. The central messagedesk
(usually the system attendant)takesyour messageand turns on
the messagewaiting light of the telephonethat you originally
called.
To turn on messagelight,
l
make intercom call and receiveno answer,
l
dial +N7 (BLF light at called stationflutters).
To turn off messagelight,
l
pressITCM,
l
dial#7,
l
dial extensionnumber of telephone.DSWBLF light turns
Off.
If you are the recipient of a station-to-stationmessagereminder
(a BLF light is fluttering), answerit as follows:
l
pressDSS button associatedwith lighted BLF light.
47
Programming Your Telephone
Programming For Automatic Dialing
Automatic dialing is a featurethat lets you:
l
dial lengthy numbersusing one or two buttons,
0 storefrequently usedfeaturecodes,
l
storeintercom extensionnumbersof frequently called
telephones.
You can store numbers for automatic dialing at the following
locations:
l
at any programmablebutton that is not now assignedas
a line button or otherfeature by the systemadministrator or installer,
l
on a secondarylevel undera DSS button (however,you
cannotstorea numberin place of a DSS storedthere),
l
at the keypadnumbersO-9.
The outsidenumbersandfeaturecodesam commonly referred
to as autodialnumberswhenthey arestoredat the programmable button locations;however,they arereferredto aspersonalspeeddial numberswhen they arestoredat the 10keypad
number locations. The intercomextensionnumbersare
referredto asdirect station selection(DSS) numbers. Plus, the
light associatedwith the DSS button is referredto asthe busy
lamp field (BLP) light.
Before you begin programming,write down:
l
ITCM or outsideline you will useto accessthe number,
l
the telephonenumber,extensionnumber,or featurecode
you are storing.
As you programnumbers,fill in the identification strips on
your telephone.Write first and secondlevel numberson the ID
strips, and write secondlevel numbersand/orspeeddial numberson the index pullout directory in the front of your
telephone.
You can fill out the chartson the next page,if you wish, for a
personalrecordof your storednumbers.
Note: The telephone system allows only one autodial number at a
programmable button; however, you can store an autodial number or feature code at a second level of a location where a DSS
is already stored; just repeat the programming procedure.
Autodial Numbers
1
13
14
4
17
6
18
7
19
8
20
21
11
23
12
Personal SpeedDial Number (Keypad Buttons)
0
5
2
7
3
49
Programming Your Telephone
Storing Autodial And SpeedDial Numbers
To store an outside number or a featurecode as an autodial or
speeddial number, follow the display prompts and proceedas
follows:
l
pressOPTIONS,
l
pressNEXT threetimes,
l
pressADIAL or SDIAL to chooseautodialor speeddial
programming,
l
pressprogrammablebutton or keypadbutton to choose
storagelocation,
l
pressline button to dial out on or pressITCM,
•l
l
if your systemprovidesline groups,dial 1,2,3, or 4
for line group 1,2,3, or 4, or dial 0 to havethe system
automatically chooseline for you,
l
dial any number(up to 16 digits long - include 3(cand# if
needed),
NOTE: Youmay need a pause between numbers to compensate for differences in responsetime between your systemand the host system (askyour attendant about this)).To store a pause, press
HOLD, then continue dialing. Ifyour systemis behind a host
qstem that needsa hookflash to accessa feature.
press TAP to
store a hook$ash, then continue dialing. Also, you may need to
erase the typed digits appearing in your dLplay to correct them.
If you do, press BKSP oncefor each digit to be removed.
l
l
l
pressSAVE to storenumber,
pressnext location button andstorenext number,
repeatprevious stepuntil all numbersarestored,
II
l
pressSPKR to end.
To store a system feature accesscode instead of an outside
number, follow the aboveprocedureexceptdo not make a line
selectionbeforedialing the number. Instead,dial the accesscode
for the featureafter selectingthe button location. For example,
to program a group call pick up button, pressthe programmable
button, pressITCM, dial # 4 then pressSAVE.
50
..
_:
Display 1
DATE
TIME
OPTIONS
Display
2
NEXT
Display
5
SOW
ADIAL
Display
6
Select Location
Display
7
Display
8
Enter Number
Display
9
Dwa
51
NEXT
Programming Your Telephone
Storing A DSS Number
E;Fflzw~ intercomextensionnumberasa DSSnumber,proceed
..
l
pressOPTIONS,
l
pressNEXT four times,
l
pressDSS,
l
pressprogrammablebutton to chooselocation,
l
dial extensionnumber,
l
pressnext location button andstorenext DSS number,
l
repeatthe previous stepuntil all DSS numbersarestored,
q
l
pressSPKR to end.
CAUTION: Do not attempt to program interactive buttonr; doing so can
causefeatures to be made unavailable. If interactive buttons
are inadvertentlyprogrammed, you can retrieve their functions
by pressing ITCM +#% 1; then pressthe interactive button and
dial 91,92, or 93 (Fom left to right).
NOTE: Youcannot store more than one DSSnumber at a programmable button hation; however,you can store a feature code or
autodial
number at a secondlevelfor a button location that already has a programmed DSS.
;
52
Display
6
uJzi=zRJg
Display
7
Select Location
Display
8
Dial Extension
PREV
53
Programming Your Telephone
Storing The Feature Buttons
If you find that you areusing certainmiscellaneousfeatures
often, accessbuttonsmay make operationeasier. Createaccess
buttonsasyou needthem.
Account Code Button - allows you to enteran accountcode
for call recordpurposes.
Automatic Call-Back (Camp On) Button - arrangesthe system to ring your andanother’stelephonesassoonas their
telephonebecomesidle.
Call Forward Button - providesone-buttonforwarding of all
of your calls to anothertelephone.
Call Park Orbit Button - placesa call in a systemhold for
pick up.
Do Not Disturb Button - preventsother telephonesfrom ringing your telephone.
Page Button - providesone-buttonaccessto paging.
Privacy Button - releasesprivacy for currentcall.
Saved Number Redial Button - radialssavedlast-dialednumber.
Voice-Announce Block Button - blocks voice announcements.
To createthesefeatureaccessbuttonsproceedasfollows:
l
pressOPTIONS,
l
pressNEXT four times,
l
pressFEAT,
l
pressNEXT repeatedlyuntil desiredfeaturechoice is displayed,
l
pressone of the buttonsbelow currently displayedselections to choosedesiredselection,
l
respondto any menu prompts associatedwith feature
(suchas all-call or zone 1 to 3 for PAGE or orbit 1 to 9
for PARK),
l
pressprogrammablebutton for storagelocation,
l
pressPREV or NEXT until next featurechoice is displayed or until EXIT is displayed;
l
repeatlast two stepsuntil all featurebuttonsare
programmed,
54
I
.“y,u
. .
. . .
. ...=
-
--
,
q
pressEXIT to end.
To clear a featureaccessbutton assignment,repeatthe programming procedurebut pressCLEAR beforepressmgstoragelocation button.
l
Display
1
Display
2
Display
6
FEAT
Dss
Display
D-0
NEXT
7
Display 8
DJ7iGr=Jfl
Display
m
9
55
Programming Your Telephone
Storing The Special Purpose Feature Buttons
In addition to the featurebuttonsdiscussedon the previous
page,there arefive specialpurposebuttonsthat you can arrangeas needed.Thesebuttonsprovide the following features:
Assist Button - sendsa messageto anLCD speakerphonethat
lets userknow, with a tone and a stationmessagedisplay,that
you needassistance.
Automatic Redial Button - causesthe systemto automatically
dial (every minute for 10minutes) the last numberthat you
dialed and ring the numberfor approximately30 seconds.
ResponseMessageButton - makesa non-verbalresponseto a
SOHVA call (appearsin the display of the calling telephone).
l’Fansfer/ConferenceAutodial Button - enablesyou to preselecttelephonesto which calls arefrequentlytransferred,allowing a single-key transferof calls.
Secure Off-Hook Voice Announce (SOHVA) Button - allows
you to deliver a SOHVA call. With this button you can decide,
after hearinga busy signal, whetherthe called party shouldbe
interruptedin a SOHVA manner. If so, you can pressthe button andinitiate a SOHVA call.
To selectany of the specialpurposebuttons,proceedas follows:
l
pressITCM,
l
dial+#Atl,
l
pressprogrammablebutton for button location,
l
dial featurecodefor button,
7 = ASSIST button, thendial O-9to choose
pre-programmedmessage,or dial d to choose
ASSIST message
# = AUTOMATIC REDIAL button
5 = RESPONSE MESSAGE button, thendial O-9to
choosepre-programmedmessage
6 = TRANS/CONP autodialbutton (thendial extension)
8 = SOHVA button
l
pressTranslConf, then pressanotherprogrammablebutton location anddial the next featurebutton storagecode
(keeprepeatingthis stepuntil desiredbuttonsare
programmed),
q
pressSPKR to end,
label button locations.
l
l
56
:I:,
;.:
.::
..:.
This quick referenceguideprovides you with a list of the feature
dialing codesusedon the Americom digital telephonesystem.
FEATURE
Ilotumon...
I Toturnoff...
I
I
I
CM**4+3(tone3)
I
I
57
I
Troubleshooting Your Telephone
Should your Americom telephonefail to operateproperly,or if
you do not understandwhy it is operatingin a certainmanner,
review the following list of symptomsand causesfor help.
SYMPTOM
ITCM light flashing
HOLD light flashing
MUTE light on
SPKR light
on steady,
Error Tone
(threesteadytones)
If you cannot receive
a voice announcecall.
POSSIBLE CAUSE
Your messagingis set. Dial ITCM,
then#O2andhangup.
Another telephonehasactivatedyour
messagewaiting light.
PressITCM, and thenpress HOLD
to retrievemessage.This action will
call party who activatedlight. Once
you have received message,party
who activatedlight (while still talking
to you) must pressITCM to turn off
the light.
MUTE is activated.
To cancel,pressMUTE.
Backgroundmusic feature activated
eventhoughyou may not have backgroundmusic provided.
Dial ITCM, then ##1 and hangup to
cancel.
May occurwhenincorrectbuttonsare
pressedduring autodial or speeddial
programming.For example, if a button has a line assignedto it, it is not
available as a programmablebutton
and an error tone sounds if it is
pressedduring programming.
Voice announceblock hasbeen
activated.
To cancel (if desired), dial ITCM,
then# 2.
58
Glossary
A
All-call paging: Pagingthroughthe intercomsof all stations
in the system.
Assist button: A button that you canprogramthat will let you
senda messagerequestingassistanceto the LCD of another
telephone.
Automatic callback: Systemwill ring a calling telephone
when a busy called telephonebecomesidle.
Automatic dialing (or Autodialing): Using programmablebuttons to storenumbersfor one-or two-buttondialing.
Automatic redialing: Turning on a programthat automatically mdials thelast numberdialed once a minute for 10
minutes.
C
Call forward: Designatinganothertelephoneto receiveintercom calls normally directedto the user’stelephone.
Call park: Placing an active call at a particular telephonein
systemhold (park orbit) andretrievingit by any telephone.
Call pickup: Answering a call at onetelephonewhen it is ringing at anothertelephone.
Call transfer: Transferringa call from one stationto another.
The transfercan be screened,i.e., you find out who is calling
and announcethem to the party being called; or unscreened,
i.e., you transferthe call without identifying the calling party to
the called party.
Central messagedesk: A stationthat hasbeenassignedto
control messagewaiting lights anddeliver messagesto other
stationsin the system.
Class of Service programming: Customizedprogrammingof
your systemby the installer that establishesthe basicoperating
parametersof the systemand individual stations.
D
Departmental station operation: The operationof stations
that areorganizedinto departments.
Direct Inward Station Dialing (DISD): This featureallows
an outsideparty to call an intercom stationdirectly without an
attendant’sassistance.
Direct Station Selection/Busy Lamp Field (DSS/BLF):
Using one buttonto place intercom calls; the button is sometimes referredto asa DSS button. Busy lamp field or BLF is a
term for a light that identifies currentcall statusof DSS station.
59
Do not disturb: A mode that disablesincoming call ringing
and intercom calling.
Dual Tone Multiple Frequency (DTMF): The tonesmadeby
your telephonewhen you dial.
Dynamic line button: Systemtemporarily assignsa normally
unassignedline to an idle line button for certaincall handling
operations.
E
Exclusive hold: Only the telephoneplacing the call on hold
can retrieveit.
Executive override: Breaking into a conversationat a busy
called telephone.This intrusion is announcedby severalquick
tone burstsover the conversation.
H
Handsfree answer inhibit: A telephonecanbe set to block
voice calls sentto it over the speaker.
Hookflash: Action that occurswhen the TAP buttonis
pressed.Neededfor activating hostsystemfeatures.
Hookswitch: The switch on a telephonewhich, when
depressedmanually or by the handset,disconnectsa call.
K
Keypad: Buttons 0 through9, +#and# usedfor dialing.
L
Last number redialing: Automatically dialing the last numher dialed.
M
Messaging: Turning on a telephonelamp to let the userknow
that a messageawaitspickup andleaving a messageon the display of a telephonethat givesinformation on your status.
Mute: A fixed featurebutton that keepsa distantparty from
hearingyour conversation.This button alsolets you adjustthe
telephonedisplay contrastfrom light to dark.
N
Night transfer: Transferringincoming calls to a particularstation(s) for off-hour answering.
P
Personal ringing tones: A telephonecan be arrangedto ring
in oneof six distinctive tones.
60
Prime line: A line designatedto a particulartelephoneand
automatically selectedwhen the handsetis lifted.
Programmable buttons: Each telephoneor stationhasbuttons that can be user-programmedfor autodialingnumbersor
featurecodes,or other specialpurposedialing requirements.
Pulse/Tone switching: Changingfrom pulse/rotarydial signals to tone/DTMF signals.
R
Responsemessaging:Respondingnon-verballyto a calling station by pressinga programmedbutton that sendsa messageto
the calling station’sdisplay.
Ringing line preference: An automaticconnectionto anyoutside line ringing at the stationwhen the stationhandsetis taken
off-hook.
S
Saved number redialing: Saving a last manually dialed number for later autodialing.
Secureoff-hook voice announce: A private announcement
that can be made to a busy party which they hearthroughthe
receiverof their handset.
Speeddialing: Autodialing using the keypadbuttons.Speed
dialing can be stationcalls (personalandaccessedby only one
specific user)or systemcalls (numbersusedandaccessedby
anyonein the system).
T
TAP: Dependingon your system’sprogramming,this button
gives you a fresh dial tone or activatesa hookflash.
Tone call: A ringing intercom call.
TYans/Conf: A fixed featurebuttonthat allows you to transfer
outsidecalls and setup conferencecalls.
V
Voice call: A verbal intercomcall.
Voice announceblocking: A telephonecanbe setto block
voice calls sentto it over the speaker.
Z
Zone paging: Pagingthroughthe intercomsof somestations
or departmentsin the system.
61
Publication Index
Index
Abbreviations, LCD Display .........................
Account Codes, Entering ...........................
Adjusting The Display Contrast
.......................
Answering Calls At Monitored Stations ...................
Answering Intercom Calls ..........................
Answering Night Transferred Calls
.....................
Answering Outside Calls ...........................
Assist Button Messaging ...........................
Autodial And Speed Dial Numbers, Storing .................
Automatic Call Back .............................
Automatic Dialing
..............................
Automatic Dialing, Progr amming For ....................
Background Music, Using ..........................
Blocking Voice Announce Calls .......................
CallForwarding
................................
callwaiting
..................................
Camping At Another Telephone And Waiting For An Answer (Call Waiting)
Camping At Another Telephone And Waiting For An Automatic Call Back
conferenclngcalls
..............................
Departmental Station Operation
.......................
............................
Dialing Automatically
...............................
Dialing Manually
Display Contrast, Adjusting The .......................
DoNotDisturb
................................
DSS Numbers, Storing ............................
Entering Account Codes ...........................
Executive Override
..............................
...........................
Feature Buttons, Storing
Feature Buttons, Storing The Special Purpose ................
Forwarding Calls ...............................
Glossary..
..................................
Handling Recalled Hold Calls ........................
Holding Calls .................................
.........................
Identifying Your Telephone
................................
Intercom Calls
Knowing Your Telephone ...........................
LCD Displays, Abbreviations
........................
LCD Messaging ................................
Lights, Understanding What They Mean ...................
Lime Groups, Using ..............................
Making A Call Non-Private ..........................
Making A Call Pick-Up ............................
..............
Making A Secure Off-Hook Voice Announcement
MakingCalls
.................................
Making Intercom Calls ............................
Message Waitng Light Messaging
......................
...............
Messages, Sending And Receiving Non-Verbal
Messaging, Assist Button ...........................
Messaging, LCD ...............................
Messaging,
Station-To-Station
........................
Monitoring a Conversation Between Two Telephones ............
62
:2s’
.26
.7
.6
.7
6
:46
SO
.15
SO
.48
.42
.27
.29
.16
.16
.15
.24
34
.lO
.lO
.26
38
52
.28
.17
.54
.56
.29
.59
21
.19
.31
.6
.2
14:
.4
.12
.31
.8
.18
.lO
.14
.43
.43
.46
.45
.47
.32
Publication index
Muting Your Telephone ............................
...............................
Ncxd’riv&.C&
Operating Your Telephone As A Departmental Station ............
Other Telephone Features, Using The ....................
Overriding ACaR ...............................
Paging Announcement, Sending A ......................
Personal Ringing Tones. Setting Your ....................
Pick-Up, Call ..................................
Privacy Release ................................
Programming For Automatic Dialing .....................
........................
Programming Your Telephone
............................
PulseAndToneDialing
Queuing .....................................
Quick Reference Guide, Using Your .....................
........................
Recahed Hold Calls, Handling
...................................
Redialing
...........
Responding To A Secure Off-Hook Voice Announcement
Secure Off-Hook Voice Announcement, Making A .............
Secure Off-Hook Voice Announcement, Responding To ...........
......................
Sending APaging Announcement
...............
Sendiig And Receiving Non-Verbal Messages
..............................
Service Observing
Setting A Do Not Disturb Condition At Your Telephone ...........
.........................
Setting The Volume Control
Setting Your Personal Ringing Tones .....................
........................
Station-To-Station Messaging
.................
Storing AutodialAndSpeedDialNumbers
............................
Storing DSS Numbers
Storing the Feature Buttons ..........................
................
Storing The Special Purpose Feature Buttons
Switching The Dialing Mode Between Pulse And Tone ...........
Transferring Calls ...............................
Troubleshooting Your Telephone .......................
Understanding The LCD Displays .......................
.....................
UnderstandingWhatTheLightsMean
Using Background Music ...........................
Using Line Groups ..............................
Using The Auxiliary Jack ...........................
Using The Other Telephone Features .....................
................................
UshgThisGtide
Using Your Quick Reference Guide .....................
Using Your Telephone For Conference Calls .................
Using Your Telephone To Answer Calls ....................
UsingYourTelephoneToMakeCalls
....................
UsingYourTelephoneToPlace.CallsOnHold
...............
Using Your Telephone To Transfer Calls ...................
..........................
Voice Announce Blockiig
........................
Waning For A Line (Queuing)
63
.33
.31
.34
.26
.17
.36
.40
8
.31
.48
.48
.41
13
.57
.21
.ll
8
.18
8
.36
.43
.32
.38
.40
.40
.47
SO
52
54
.56
.41
.22
.58
v
4
.42
.12
.66
.26
1
.57
.24
6
.lO
.19
.22
.27
.13
‘Ihis manual has been developed by Comdial Corporation
(the “Company”)
and is intended
for the use of its customers and service personnel. ‘Ike information
in this manual is subject
to change without notice. While every effort has been ma& to eliminate errors. the
Company
disclaims
liability for any dBkulties
arising from the interpretation
of the
information
contained herein. The information
contained herein does not purpott to cover
all details or variations
in equipment nor to provide for every
sible contingency
to be
met m cormedion
with installation, operation. ormaintenance.
K ould further information
be desired, or should particular problems arise which are not covered sufficiently
for the
purchaser’s
purposes,
contad Comdial, Customer Service. Department,
Charlottesville,
virgiuia
22906.
COMDWL
Charlottesville, VA 2290607266
Printed in U.S.A.
GCA 70-257.01
6192