Download Comdial Express User Guide

Comdial
Express
User’s Guide
This user guide is applicable for the following system and
telephone models:
System Models:
X34FT Rev. A and later
X6OFT Rev. A and later
XSOPT Rev. A and later
Telephone Models:
601OS-XX
6016S-xx
6102X-Xx
611OS-XX
6110X-Xx
6116S-xx
6116X-xx
TABLE OF CONTENTS
UsingThisGuide ..................................
..I
Knowing Your Telephone ............................
.2
Using Your Speakerphone............................
WhattheLightsMean ...............................
.6
.7
WhattheRingsMean ...............................
.7
Using Your Telephone ...............................
AnsweringCalls .................................
MakingCalls.. ...............................
Holding Calls ..................................
TransferringCalls .............................
Making ConferenceCalls ........................
Messaging.. .................................
Programming Your Telephone ........................
Autodial Programming ..........................
Station SpeedDial Programming ..................
ResponseMessageProgramming ..................
Automatic Redial Programming ...................
.9
.
..13
.19
..2 1
.23
..2 5
.29
.29
.32
.32
.33
.35
Using MiscellaneousFeatures........................
.35
Account CodeEntry ............................
.35
BackgroundMusic .............................
CallForwarding.................................
6
.36
Call OverrideFeatures ..........................
CallWaiting....................................
7
.38
Display ContrastAdjustment .....................
.38
Do Not Disturb ................................
ExtendedDual Tone Multiple Frequency(DTMF) .... .38
MuteButton....................................
9
..4 0
Paging ......................................
.41
PersonalRinging Tones..........................
Privacy........................................4
1
.41
Pulse/ToneSwitching ...........................
.41
Voice AnnounceBlocking ........................
Glossary ........................................
Index.............................................53
.
l/l
..4 9
Figures
1. 16-ButtonCorndialExpressTelephone................
.4
2. IO-ButtonComdial ExpressTelephone................
.5
Tables
1. Quick ReferenceGuide ...........................
2. Display Summary ...............................
iv
,42
.43
Using This Guide
In the United States,the Comdial Express is one of the finest
telephone systems available. To help you use your Express
telephoneto its fullest capacity,we have written a clear, comprehensiveuserguide.
This guideis divided into eight sections,eachof which is marked
with a tab for easyaccess.Thesesectionstell you how to:
l
Answer calls,
Makecalls,
l
Hold calls,
l
Transfer outsidecalls,
l
Make conferencecalls,
l
l
l
Leave messages,
Programyour Expresstelephone,and
Perform miscellaneousfunctions.
For your convenience,a quick referenceguide,a glossaryand an
alphabeticalindex areincluded in the back of this user guide.
If you have an LCD speakerphone(Figure l), Table 3 gives you
a summaryof what you will seein the display andwhen you will
seeit.
l
Knowing Your Telephone
The following featureson your Comdial Expresstelephoneare
explainedin terms of what they allow you to do. The telephones
in Figures 1 and2 arethe sameexceptfor the additionalprogrammable buttons andthe display shown in Figure 1.
Hold Button
- Placesa line on hold
- Storespausesin number sequenceswhile programming
- Usedfor programming and accessingsecondlevel autodials
0 Volume Control
- Regulatesthe volume of the speakerandthe handset
0 Intercom Button (ITCM)
- Selectsan intercom line
- Initiates many of the featuresof the Express
Ringer Volume Control (LO, HI, OFF)
- Lets you vary ringer volume from low to high to off
TAP Button (must be preprogrammed for either function)
- Recalls dial tone,or
- Activates host system features
* Transfer/Conference Button (TRANSKONF)
- Transferscalls
- Setsup conferencecalls
* Mute Button
- Keepsthe personon the line from hearingyour conversation
- Adjusts the contrastof the display from light to dark
e Speaker Button (SPKR)
- Turns your speakeron or off
- Disconnectsa call when your handsetis on-hook
- Ends or cancelsprogramming
* MessageWaiting Light
- Tells you that thereis a messagefor you
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Continued
on next page . . .
Knowing Your Telephone (continued)
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Programmable Buttons
- Allow you to program your telephonefor automatic dialing
functions
- Allow you to programyour telephonefor Direct StationSelection (DSS)
- Show which lines areeitherin use or on hold (red light)
- Show which lines arein useby you (greenlight)
Dual-Line Alphanumeric Display
- Displays time, day anddate
- Keepsyou apprisedof the statusof your telephone
- Providesprogramming prompts
. Headset Jack (usedonly with a 16-button speakerphone)
- Allows you to use your telephoneprivately and handsfree
- Helps improve operationof high-call-volume businesses
l
3
(Lines or DSS/BLF)
A
Lines or DSS/BLF)
Auto Redial Button
Button (Default)
Figure 1. 16-Button Comdial Express Telephone
Keypad Buttons-
(Lines or DSS/BLF)
TkansferEonference
Light
Button
Figure 2. lo-Button
Control
Comdial Express Telephone
Button
Using Your Speakerphone
A speakerphonegives you the freedom to use your telephone
without lifting the handset.After initial contactis made,you can
carry on a telephoneconversationand still be free to do other
things.Whenevertheinstructions“Lift thehandsetto talk” appear
in this guide, they may be ignoredif you have a speakerphone.
During the courseof a conversationyou can always switch from
the speakerphoneto the handsetfor privacy. To do this, just lift
the handsetand talk. To return to speakerphoneuse, press the
SPKR button andhangup the handset.
To manually place a call using your speakerphone:
1. Pressthe line button or the ITCMbutton.
2. Dial the number.
0
3. When party answers,talk.
I
To autodial using your speakerphone,just press the
programmedbutton andtalk when your party answers. I
To answera call with your speakerphone:
1, Pressthe line button with flashing red light.
2. When party answers,talk.
To end a call with your speakerphone,
just press SPKR.
0
i
i
What the Lights Mean
The lights on your telephonelet you know the status of lines,
featuresandthe intercom.
Next to a DSS/BLF button:
Steadyred = stationis in use.
Flashing red = station is receiving a call.
Fast flashing red = station-to-stationmessaginghas beenset.
Next to a line button:
Steadygreen = this is your line, either on-hook or off-hook,
when the line is active.
Flashing green= your line is on hold.
Fasterflashing green= your line hasbeenrecalledfrom hold.
Steadyred = anotherstation is using this line.
Flashing red = a call is coming in on this line.
Fasterflashing red= thecall hasbeenplacedonhold by another
station.
Next to a feature button:
Steadyred = the featureis on.
Light off = the featureis off.
Next to an intercom button:
Steadyred with a quick flash = you areusing your intercom.
Fast flashing red = auto redial is in use.
Steadyflashing red= anLCD messageis seton your telephone.
What the Rings Mean
Two short rings = intercom call,
Single longer ring = outsidecall.
One shorttone burst = voice announceand OHVA.
Three shorttonebursts= ring back from a held call, callbackfrom
a queuedcall.
You canvarythe ringing toneof yourExpresstelephone,choosing
from one of four different rings. This way, you can identify your
ring eventhough you may not be closeto your telephone.
Additionally, so you won’t be disturbedwhen you’re busy on a
call and another call rings at your station, the ring volume is
subduedautomatically.
7
:.‘.
y:.
Using Your Telephone
Answering Calls
Outside Calls
To answer,
l
Pressbutton of ringing line (flashing red light).
l
Lift handsetto talk.
NOTE:
Pressing a button is not necessary q:
l
l
Your ringing line is your prime line, or
Your telephone has ringing line preference.
Intercom Calls
To answera voice call,
l
l
NOTE:
Speaktoward the telephone.
Lift handsetif privacy is desired.
Voice calls can be blocked. See the discussion titled Voice Announce Blocking for details.
To answera tone call,
l
Lift handsetto talk.
Call Pickup
To answera call that is ringing within your group,
Lift handset.
Continued
9
on next page
Call Pickup (continued)
You cananswera call thatis ringing at any telephoneif you know
the extensionof the ringing telephone,
l
Lift handset.
l
Press
l
Dial a
l
Dial extensionnumber of ringing telephone.
@.
(46;>.
Night Transfer
After you set up the night transferfeature,an outsidecall can be
answeredfrom any stationwithin the system.
0
l
Press ITcu when you hear ringing.
l
Dial @@.
* Answer call.
Off-Hook VoiceAnnounce
Your telephonecanbe setup for either a SecureOff-Hook Voice
Announce(SOHVA) or an Off-Hook Voice Announce (OHVA).
This featureallows an intercom caller to breakinto your outside
call with an announcementeither throughyour speaker(OHVA)
or throughyour handsetreceiver(SOHVA).
An OHVA consistsof a quick tone burst and an announcement
from the consolespeaker.
To respond:
* Speaktoward the telephone.
to preventdistantparty from hear0 If desired,press MUTE
ing the response.
0
Continued
70
on next page
...
Off-Hook Voice Announce (continued)
A SOHVA consists of both several short tone bursts and an
announcementin the handsetreceiver.The distant party cannot
hearthe announcement.To respond:
l
l
Verbally: Pressand hold MUTE button down and reply
by speaking into handset. Distant party cannot hear
response.
Non-verbally: If the announcing station has an LCD
speakerphone, pressing a preprogrammed message
responsebutton causesa messageto appearin their display and disconnectsthe announcingstation.
Station Monitoring
If your stationis setup for stationmonitoring, when a BLF light
flashes (indicating station ringing), you can pick up the call by
pressingthe DSS button.
However, after you answerthe call andeitherput it on HOLD or
begin to transferit, the DSS light will go out.
Press TAP if you haveto retrievethe call.
0
3
Making Calls
Outside Calls
To dial outsidecalls manually,
l
Pressbutton to selectline.
l
Listen for dial tone.
l
Dial number.
When party answers,
Lift handsetto talk.
l
NOTE: Selecting a line is not necessary if a prime line has been assigned to a telephone, i.e., when you lif your handset a line is
automatically selected.
I
For automaticdialing, just pressthe programmedbutton andlift handsetto talk.
I
If your systemhasline groups,
Press rTCM.
l
0
Dial line group accesscode
9 = line group 1
l
uim
81 = line group 2
82 = line group 3
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83 = line group4
Listen for dial tone.
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Dial number.
Continued on next page . .
13
Outside Calls (continued)
If all thelines in the group arebusy,you canplaceyour stationin
a queueto await an idle line.
l
Press
ITCY
0.
i
0 Dial the line groupaccesscode (9,81,82,83).
0 Hearbusy tone.
0 Dial a
@
andhangup. When line group is free,
your telephoneringer will soundfive shorttone bursts..
Lift handset,heardial tone, andplacecall.
l
To cancelqueuing,
l
Press w.
. Dial a
@
andhangup.
Intercom Calls
Intercom calls may be dialed manually or, using a programmed
button (DSS), automatically.
To voice call manually,
0 Lift handset.
0
* Press ‘TM .
l
Dial extensionnumber.
0 Talk.
To voice call automatically (DSS),
e Lift handset.
o PressDSS button.
0 Talk.
Continued
14
on next page . . .
Intercom Calls (continued)
To tone call manually,
l
Lift handset.
l
Press
l
Dial extensionnumber.
l
Press
0
0
lTCM
lTCM
.
again.Called telephonewill ring.
NOTE: Some systems muy be set up to tone signal as the first option.
Pressing Ii”CM a second time is not necessary in this case.
To tone call automatically(DSS),
Lift handset.
l
PressDSS button.
Press
lTCM
. When intercom party answers,two-way
0
conversationcantake place.
l
l
Off-Hook VoiceAnnounce (OHVA)
To make avoice announcementto anotherstationthat is off-hook
or busy on a call,
0‘ Make intercom call.
l
l
l
Heareithersingletoneburstfor anOHVA or severalquick
tone burstsfor a SOHVA.
Make announcement.When you hear a busy tone, this
meansthe stationis on the speakerphoneand you cannot
make an announcement.The personyou arecalling will,
however,hear a ring from his telephone.
Wait on line for reply. If announcingfrom an LCD
speakerphone,called station may sendnon-verbal reply
for display, As responseis displayed, the announcing
station is disconnected.
NOTE: The caller cannot control how the announcement is received.
This depends upon the equipment used and class of service
programming.
15
::;
Automatic Callback
If the intercom station you have called is busy, you can queueto
the busy telephone.
@
when you heara busy signal.
1. Dial 6
2. Hang up. Your telephonewill ring with five short tone
burstswhen the one you called becomesidle.
3. After you lift the handset,the telephoneyou called will
ring. If you don’t lift the handset,the callback is cancelled.
To cancelautomaticcallback before it rings:
1. Press@=@.
2. Hang up.
Automatic Dialing
This is one- or two-button dialing using programmablebuttons
other than keypadbuttons.
To automatically dial numbers,
0 Pressbutton programmedfor desirednumber.
If buttonis programmedon secondlevel (underDSS button),
e Press QHOLDandthenpressDSS button.
Automatic &dialing
If thelast number you havecalled is busy or is not answering,use
this feature. Once activated,it automatically redialsthe number
once a minute for 10 minutes.
To activate automaticredial,
* Pressbutton programmedfor that purpose(that you have
labeled“auto redial”).
l
Number will be dialed oncea minute for 10minutes.
Continued on next page . .
16
Automatic Redialing (continued)
If called stationis busy,
Pressautoredial buttonto begin redialcycle immediately.
(ITCM light flashes.)
To cancel automaticredial,
l
Pressautoredialbuttonor lift andreplacehandset,or press
any stationbutton. (ITCM light goesout.)
l
NOTE:
Using your telephone cancels auto redial.
SpeedDialing
Speeddialing is autodialing using the keypad buttons. Station
numbers are personalnumbers, i.e., businessassociates,travel
agencies,etc., that are used only by you. Systemnumbers are
public numbers,i.e., the corporateoffrce, the company lawyer,
etc., that areaccessedfrom every station
Make sureyou have a list of the systemspeeddial numbers.
Speeddial station numbersif on-hook,
0 Dial the keypad number (0 through 9) you have
. programmedinto your telephone.
If off-hook andon a line:
l
Press
0 HOLD
.
l
Pressthe keypaddigit (0 through 9 ).
To speeddial systemnumbersif on-hook,
Press @
.
Dial the memory location numbers (01 through 99)
programmedinto the systemby the attendant.
ma
17
j:.
I.,
SpeedDialing (continued)
If off-hook and on a line:
0
Press “OLD.
l
0 Dial a
plus the memory location digits
(01 through 99).
Last Number Wedialing
The last numberdialed canbe automatically redialedwith a oneor two-button action.
l
0
0
Press # . (If on line listening to dial tone,
press “OLD , thenpress # .)
0
0 Listen for ringing or busy tone.
- Ringing tone: When party answers,pick up handset.
- Busy tone: Press SPKRto disconnect.
0
SavedNumber Redialing
The first 16digits of thelast manually dialednumbercanbesaved
for later redial.
To save the number,
0 Pressbutton preprogrammedfor this purpose.
To dial a savednumber,
0 Lift handset.
0
* Press “OLD, thenpresspreprogrammedbutton.
NOTE: You can store only one 16-d&t
number at a time.
.:-.
r. ::
:I’,:.
F.
18
Holding Calls
Manual Hold
To place a call on hold,
0
Press ‘OLD
To retrieve a held call,
l
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Pressline button with flashing light,
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Press TAp if stationdoesnot haveline appearance.
ma
0
Exclusive Hold
This means that only you can retrieve the held call on your
telephone.
To place on exclusivehold,
l
0
.
w
Press “OLDtwice.
-
I
To retrieve exclusive hold,
l
l
Pressline button with flashing light.
. .m
Press
if station doesnot have line appearance.
0 TAP
Direct Station Hold (parking a call to a station)
To place a call on direct hold,
0
While on line, press lTCM . This placesthe outsidecall
on hold.
0 Dial @
plus the extensionnumber of
8-,
@
the stationreceiving park.
l
Continued
79
on next page...
L._
>y.;
:...,..
!‘>T$
p:
:.>::.
Direct Station Hold (continued)
To retrieve a direct hold call,
* Fr;m@l&[email protected],
To cancel a direct hold call from stationthat placedcall on hold,
a Dial a
@
plus extensionnumber of the station
holding the call. Doing this reconnectsyou to the outside
line.
Call Park (parking a call to an orbit)
To park a call in oneof nine orbits,
l
While on line, press @a*
l
Dial a park zone accesscode (91 through 99).
To retrieve a parkedcall,
o From any station,press @a*
0 Dial the park zone accesscode (91 through 99).
Hold Recall Feature
After a preprogrammedlength of time, a call placedon hold will
automatically ring back to the telephonethat placedit on hold.
If the call is on exclusivehold, it will revert to manual hold after
the hold recall time period. The call can then be retrieved by
anyonewith that line appearance.
20
Transferring Calls
When transferringa call you can either identify the caller before
you transfer (screened)or you can transfer the call without
identifying the caller (unscreened).
Screened Transfer
To screenand transfer a call to anotherstationin the system,
l
Answer
Presse CONK
. Call is placedon hold automatically.
Dial extensionnumber of party to be transferredto.
ma
l
l
A
call.
PressDSS button for one-buttonintercom calling.
l
When intercom party answers,announcecall.
l
Hang up handset.
I
If the called party is busy or doesnot answer,
l
Press
e
CONF
t0
retI-&%
Call.
Unscreened Transfer
To transfer an unscreenedcall to anotherstation in the system,
l
Answer
call.
. Presse?COW. Call is placedon hold automatically.
l
Dial extensionnumber of party to be transferredto.
ma
PressDSS button for one-buttonintercom calling.
Continued
21
on next page . .
Unscreened Transfer (continued)
l
Hang up handset.
NOTE: If the station to which unscreened tran.$ers are ma& is busy,
the transjierred calls will camp-on at the station. Each call will
automatically ring the station when it becomes idle.
* If atransferredcall is not answeredafterapreprogrammed
time, it will ring back to your station.
e Answer by pressingflashing line key.
22
:
j ..
::
:,
1:
Making Conference Calls
Multiline Conference
(2 outside lines, 1 inside station)
_:
:‘.
\‘..i
To set this up:
Make first outsidecall.
CONF . Outsidecall is placed on hold automatically.
Press
cii3
l
l
Make secondoutsidecall.
. Conferenceis established.
l
l
press
CONF
c-2
To remain in conferencewith oneconferee,
l
Pressthe line button of the remainingparty.
To drop out of establishedconference,
l
Dial
0#
andhang up.
Add-On Conference Calls
(1 outside line, 2 inside stations)
To setthis up:
Establishoutsidecall.
press
e
CONF
.
Outside call is placed on hold automat-
ically. Dial extensionnumberof intercom party.
Wait for answer,then announceyour conferenceintention. (Ask called party to lift handset.)
I
A three-wayconnectionis established.
press
CONF
.
e
NOTE: Conference volume levels are dependent upon the
quality of the ez?ernal lines.
23
!
jr,..:;
/,,
I: :
Three Inside Stations
To set up a three-partyinternal conference:
l
Make first internal call.
0 Press@.
Internal call placedon hold automatically.
l
Establish secondinternal call. (Ask called party to lift
handset.
0 Press@.
Conferenceis established.
To drop one confereeand remain in conferencewith other conferee:
e Stay on line when oneparty hangsup.
: ..
24
Messaging
Message Waiting Light
If your stationhasbeendesignatedasacentralmessagedesk,you
can turn on the messagewaiting light (above HOLD) of any
telephonefrom your stationto let the userknow that a message
awaitspickup.
To receivea messageat an alertedstation,
Observeflashing light.
Lift handset.
Press @@.
Connectionto stationthat left messageis automatic.
To turn on the messagewaiting light,
l
l
Press-a@
:
.
Dial extensionnumber of station to be alerted.The messagewaiting light of called station will flash.
To turn off the messagewaiting light,
l
l
Press @a@
.
Dial extension number of station that was alerted. The
1messagewaiting light of called station will turn off.
To turn off the messagewaiting light during message-delivering
conversation.
e
0
Press lTCM.
:
.:
25
&CD Messaging
System-suppliedmessagescan be set at a station to be received
or displayed by a calling LCD speakerphone.These messages
give information on the statusof the telephoneuser.
In the back of this guidethereis a list entitled “LCD Messages.”
Fill it in after the attendantgives you the Listof messages.
To turn on message,
l
Dial the desiredcodenumberfrom yourmessagelist. The
default messagesof “Back At” and “Call” may be used:
For defaultmessage1,which is “Back At,” dial time
in twelve-hour format using the # as a colon.
For default message 2 which is “Call,” dial
telephonenumber of whereYOU will be.
eor(---J
- flashessteadily.
l
Press
MNTR
. Intercom light
To turn off messageandyour intercom light,
* Press @a@@
.
ResponseMessaging
When you receivea secureoff-hook voice announce,an off-hook
voice announce or a tone-signalled intercom call, this
preprogrammedfeaturelets you senda messagebackto the LCD
of the calling station.
The responsemessagesarepreprogrammedby the attendantand
storedin the system. You may sendthem by pressinga programmable button designatedfor sendingmessages
NOTE: When you send a response message, the calling party will be dis-
26
Station-To-Station Messaging
When a station-to-stationcall is made and no one answers,the
caller may leave a messageby activating the BLF light at the
called stationif the calling stationis storedasa DSS /BLF at the
called station.
To turn on messagelight,
l
Make intercom call. If thereis no answer:
l
Dial a
l
To turn off messagelight,
l
Dial extensionnumber of stationto turn off light.
@
. BLF light at called station flutters.
To answer messaging,
l
PressDSS associatedwith lighted BLF light.
If the cahmg station is not storedas a DSS at the called station,
then the call will transfer to the central message desk, if
programmed. Then the central message desk (usually the
attendant’sstation) can light the messagewaiting light of the
originally called station.
27
Programming
Your Telephone
Autodial Programming
Autodial is a featurethat lets you:
l
Dial lengthy numbersusing one or two buttons.
l
Storefrequently usedfeaturecodes.
Autodial can be stored:
l
At a blank programmablebutton, or
l
On a secondarylevel undera DSS button.
Before you begin programming,write down:
l
The line(s) you will use to accessthe number.
The number or featurecodeyou arestoring.
As you program numbers,fill in the identification strips on your
telephone.Write first level numberson the ID strips and secondary numberson the index pullout directory in the front of your
telephone.
Becausethe programmingstepsfor outside numbers, intercom
numbers and feature codes vary slightly, they appearhere as
separatesteps.
l
Programming Outside Numbers
1.
2. Pressprogrammablebutton you want for storage.
3. Pressyour line button or 0 (for any line).
4. Dial the numbersto be stored:
. You canenterup to 16digits.
. All digits on the keypad arevalid.
l
You may needa pausebetweennumbersto compensate
for differencesin responsetime betweenyour systemand
thehost system.If you do, presstheHOLD buttonto insert
a pause. Then, continuedialing.
Continued
on next page . . .
l
29
H-
Autodial Programming (continued)
Programming Outside Numbers (continued)
l
If your system is behind a host system that needs a
hookflashto accessafeature,presstheTAP button. Then,
continuedialing.
.;..
‘:‘;:’
:
5. To continue storing,pressthe TRANWCONP button and
repeatsteps2-4.
6. Press SPKRto end.
0
You canstoreanumberundera DSS button. Justrepeat
stepsl-6, usingtheprogrammablebuttonmentioned in
step2.
Programming Outside Numbers Using Line Groups
Line groupsarerepresentedas 1,2,3, and4 on the keypad.The
table below showsthe line group and its correspondingkeypad
number.
To store a number using a line group:
1. Press@Baa.
2. Pressprogrammablebuttonyou want for storage.
3. Presseither 1 (9), 2 (Sl), 3 (82), or 4 (83) on the keypad.
4. Dial the number you arestoring.
5. To storeanothernumber,pressthe TRANS/CONP button
andrepeatsteps2-4.
0
:
6. Press SPKRto end.
!
; ...
_!’
Continued
30
on next page . . .
Autodial Programming (continued)
Programming Intercom Numbers (DWBLF)
1.
2.
Pressthe DSS button you want for storage.
3.
Dial the intercom number to be stored.
4.
To storeanothernumber,repeatsteps2 and 3.
5.
Press SPKRto end.
0
Programming Feature Codes
For convenienceandquick access,you might want to storefeature
codes.Someexamplesof theseare:
Call Forwarding (on andoff)
l
CallPickup
l
Automatic Redialing
To program featurecodes,
1. Press @@@)a.
l
2. Pressprogrammablebutton you areusing for storage.
3. Enter the codesfor the feature.
Example: For Call Forwarding to a specific extension,
press@
a
@
@
andextension
of telephoneyou want calls forwardedto.
4. To storeanothercode,presstheTRANSKONF button and
repeatsteps2 and3.
5.
0
Press SPKRto end.
NOTE: See Quick Reference Guide in back of this guide for complete
feature code listing.
31
Station SpeedDial Programming
Using thekeypaddigits, you may storefrequentlyusedtelephone
numbersthat only you will access.Before you begin, make a list
Of:
The storagelocation you areusing (0 through9 on the
keypad).
l
The line the call will go over.
l
The telephonenumbersor featurecodesyou arestoring.
Use the directory in the pullout index tray in front of your
telephoneto storethe list.
To programstation speeddial numbers,
1. Press@
a
a
@
.
l
2. Pressa keypadbutton (0 through9) that you areusing for
storage.
3. Choosethe line to be used:
- 0 = last line usedor prime line (if assigned)
- line key
- ITCM = intercom
- 1 through4 = line groups
4. Dial the number to be stored(up to 16 digits); if you need
a pausebetweennumbers,pressthe HOLD button.
5. Pressc3CONF
to continueenteringnumbers.
6. Press@to
end.
ResponseMessage Programming
This program lets you set up a button to be used for making a
non-verbalresponseto an OHVA, a SOHVA or anintercom call.
The responseappearsin the display of the calling station.
To assigna button for non-verbalresponse:
II
2. Pressthe programmablebutton you want to use for messageaccess.
Continued
32
OR nexf page.
ResponseMessaging Programming (continued)
3. Dial@.
4. Dial a messagenumber (0 through9).
NOTE: Preprogrammed
attendant.
5.
messages are created by
the
0
Press SPKRto end.
Automatic Redial Programming
To program a button on your telephonefor redialing calls you
make that are eitherbusy or do not answer,
1. Press @a
@ a.
2. Pressprogrammablebutton.
0
4. Press0SPKRto end.
3. Press # .
When you pushthis programmedbutton after having madea call
that is busy or doesn’t answer,the systemwill automatically dial
the numberevey minute for ten minutes andring the number for
approximately 30 seconds.To cancelauto redial, simply lift and
replacethe handset.
33
34
Using Miscellaneous Features
Account Code Entrv
w
If you needto enteran accountcodefor the SMDA report while
calling a number,you cando sousing this feature.However,code
entry is voluntary, i.e. if you do not enter a code, the call will
continueto go through.
To enter accountcode:
1. Select line. The display on the LCD speakerphoneswill
prompt for “Account Code” if programmedto do so.
2. Press@a
@@
.
3. Dial accountcode.Listen for dial tone.
4. Dial numberyou are calling.
NOTE: If you hear an error tone after step 3, check the accouti code for
validity.
Background Music
If suppliedby your system,music canbe setto play throughyour
telephonespeaker.
To turn music ON:
1. Press @
a
a.
Speakerlight will turn on.
2. Adjust loudnessof music with speakervolume control.
To turn music OFF:
l
Press@
NOTE: Background
a
a.
Speakerlight will turn off.
music automatically
35
turns ofSduring calls.
Call Forwarding
You can forward your calls to ring at anotherstation.
To forward intercom andprime line calls to anothertelephone:
2. Dial extensionnumber of telephoneto which calls are to
be forwarded.
3. Hang up.
To cancel intercom andprime line call forwarding:
l
Press@a@@
andhangup.
To forward all calls to anothertelephone:
1. Press@9
a
a.
2. Dial extensionnumber of telephoneto which calls are to
be forwarded.
3. Hang up.
To cancel all call forwarding:
press@@
@
andhangup.
l
NOTE:
Your station will ring with a short ring burst each time a call is
forwarded to remind you that your calls are being forwarded,
Call Override Features
Executive Override
If your telephonehasthis feature,you can breakinto a conversation at anotherstation.When you make anintercom call andhear
a busy signal:
. Five shorttone burstswill
1. Dial (;j;) @
@
soundat the called station.
2. Join in-progresscall.
Conhued
36
on next page
Call Override Features (continued)
Service Observing
For training purposes,this feature allows you, undetected,to
monitor a conversationat anotherstation
To monitor an in-progresscab:
1. While on-hook,press @a@@.
2. Dial extensionnumberof stationyou aregoing to monitor.
3. Press@
to end.
Call Waiting
You can senda call waiting tone to a busy stationandwait for an
answer.
To activate call waiting:
1. Make intercom call and hearbusy signal.
2. Dial @
@a.
CaLledparty will hear tone.
3. Remain on line, waiting for called party response.
To cancel call waiting, hangup handset.
To answer call waiting if you receivea call waiting tonewhile on
a call:
1. Hear shorttone burst in receiver.
2. Either place call on hold or completepresentcall andhang
up. Waiting call will begin ringing.
3. Lift handsetto answer.
37
Display Contrast Adjustment
If your telephonehas an LCD, you can adjustthe contrastof the
display by holding down the MUTE button on your telephone.
After five seconds,“ContrastLevel” and a number shows up in
thedisplay. Continueholding down theMUTE button;thedisplay
contrastchanges.
The numbers0 through7 representthe displaycontrastfrom light,
or 0, to dark, or 7.
When you have adjustedthe display contrastto suit you, release
the MUTE button.
For this feature to work, your telephone may not be in use, in.
&ding background music.
NOTE:
Do Not Disturb
This featurekeepscalls from ringing at your station and makes
your stationappearto be busy to intercom calls.
If your telephonehas this feature,pressthe button arrangedby
class of service programming for this purpose. The light associatedwith this featurewill turn on whenyou areusing “Do Not
Disturb.”
To cancelthis feature,pressthe button again,
. NOTE:
Generally, this feature cannot be overridden by the caller; the
caller will hear two quick tone bursts every three seconds. Some
stations, however, have the ability to override “Do Not Disturb.”
Extended Dual Tone Multiple Frequency (DTMF)
You can extendthe length of the dial pad tone from the standard
lengthto a preprogrammedlongerlengthfor accessinganswering
machines, banking computers,etc. that require dial pad tones
longer than 80 msec.in length.
To extendtone length,
l
Take stationoff-hook.
l
Pressline button if line is not automatically selected.
38
.:’
;;.
Extended Dual Tone Multiple Frequency (DTMF)
(continued)
l
l
l
Wait 10 secondsand dial number. System will generate
long dial pad tones.
0
line button to set
Immediately press “OLD, the]n press
_
systemto generatelong DTMF dial tones.
Continuedialing.
To alternatebetweenlong tone and standardtonelength during a
call,
0
l
Press HoLD, thenpressline button.
l
Continuedialing.
Mute Button
By using the MUTE button, you can block transmissionof your
voice to the distant party. For example, if someonecomes into
your office to talk to you and you do not want to interrupt the
distantparty,just pressthe MUTE button.
Mute works in two different ways:
1. If you are on-hook using a speakerphoneand an outside
line, press MUTE and release.Mute stayson.
0
2. If you areoff-hook, you must pressandhold @
for it to stay active.
j/Z :
!. ‘.
::
: _
39
Paging
If you have anexternalpagingunit setup by the installer,you can
pageover it:
1. Lift handset.
2. Press button dedicated to paging; press button preprogrammedfor paging access;or dial pagingaccessnumber.
3. Make announcement.
4. Hang up.
You can also pageall stations through their intercoms (all-call
paging) or just somestations(zonepaging).To do this:
1. Lift handset.
0
2. Press lTCM.
3. Dial 87 for all-call paging. Dial 84, 85, or 86 for zone
paging.
4. Make announcementand stay on line if waiting for an
answer.
ma
5. Hang up handset.
‘.
You can answeran all-call or zonepage from any stationin the
system.
To answerthis pageknown as “Meet-Me Page”:
1, Lift handsetof neareststation.
2. Press@
@@
.
40
Personal Ringing Tones
You canchooseone of four different ring tonesto easily identify
your stationwhen it rings. To selectoneof theserings:
c*7 QJ @
.
1. Press @
@
,@
or@
. One of four ringing
2. Dial a,
tones will be selectedand the next time your telephone
rings, you will hearthe difference.
Privacy
By pressinga buttondesignateda “privacy button,” you can allow
another person to join you in a call. This feature is
preprogrammedby the installer.
PulselTone Switching
If your local telephoneservice is pulse (rotary),but you have to
convertto tonewhile dialing, pressthe #button at the point in the
dialing sequencewhereconversionto toneis required.The system
will switch back to pulsedialing when you end your call.
You canprogrampulse-to-toneswitchingby pressingthe#button
during autodialor speeddial number storage.
VoiceAnnounce Blocking
You can prevent voice-signalled intercom calls from sounding
through your stationspeaker.
To block voice calls:
To un-block voice calls:
Press@a@.
This featurealso blocks SOHVA and OHVA calls.
l
41
Table 1. Quick Reference
1 FEATURE
UPRESS
YULTLINE
1 TELEPHONES
hQJ-Jhl
Guide
I-
I
G
speed
I rrCM,4
I ITCM. Ext. * 01
Dtal
1
slalk.n-tPslmbn
hies.sapinp
VOkaAn-ummBlak
tipape
slaiin
1-o
Sygem
* Ol-s3
ALwale
ITCM.
cancal
lTCM.#7,Ext
cm
lTCM**
al
ITCMIZ
Ext.
zone1
ITCM 34
zone2
ITcMffi
zone3
rrCM
B6
* 7
Table 2. Display Summary
When Displayed
Automatic
Callback
;
:’
!’
1 Automatic Redial
Display showsthat featureis ac-
1 Call Costing
When you push HOLD button
1 Call Forward
psL=y
warded.
Display showsextensionnumber
of telephoneto which call is for-
1 Call Messaging
Display prompts for message.
Entering a keypaddigit (O-9)
causesa messageto be displayed.
Example:
pi-&Tq
Call Timer
Begins during dialing and displays
for 10 secondsafter hang-up.
To recall display for last completedcall, pressHOLD key.
43
Table 2. Display Summary (continued)
When Displayed
I Calling
Station
The display showsextensionnumber or nameof calling telephone.
Dialed Numbers
The display will show all dialed
numbersor namesalong with any
c
dialedcodes.
Station:
Line:
-1
Access Codes:
Display Contrast Adjustment
Display after holding down Mute
pp;gf;;
;econds.
-1
Do Not Disturb
Display shows “Do Not Disturb”
when featureis active.
w
I Hold
Recall Feature
When a timed hold recall occurs,
44
Table 2. Display Summary (continued)
When Displayed
:.
1 Last Number Redial
!‘.
When last number dialed is
redialed,display shows selected
line, then display showsdialed
number.
1 Line Queuing
When queuingfor a line, the
the queuing
Line Selection
When line is selectedfor calling.
When ringing line is answered.
Lines canbe programmedto display numbersor names,i.e. WATS.
Display showswhen featureis ac-
45
Table 2. Display Summary (continued)
Display Type
When Displayed
Paging
Display for zonepaging (paging
Programming for Autodialing
Speed Dialing
and Station
v
After you pressITCM +K+k1, thi:
appearsin the display.
v
After you enterlocation, this appearsin display.
v
After you enterline, this appears
in display.
Display after you dial the number.
Saved Number Redial
When a number is saved,display
showsthat featureis active. When
savednumber is dialed, display
showsselectedline, then shows
dialednumber.
46
Table 2. Display Summary (continued)
Display Type
When Displayed
System Clock And Calendar
71
Always displayedastop line of
display.
NOTE: Date and time are set by
attendant as part of system
programming.
47
48
Glossary
A
All-call paging: Pagingthrough the intercoms of all stationsin
the system.
Automatic callback: System will ring a calling telephonewhen
a busy called telephonebecomesidle.
Automatic dialing (or Autodialing): Using programmablebuttonsto storenumbersfor one- or two-buttondialing.
Automatic redialing: Turning on a programthat automatically
redialsthe last numberdialed once a minute for 10minutes.
C
Call forward: Designatinganothertelephoneto receive intercom calls normally directedto the user’stelephone.
Call park: Placing an active call at a particular telephonein
systemhold (park orbit) and retrieving it by any telephone.
Call pickup: Answering a call at onetelephonewhen it is ringing
at anothertelephone.
Call transfer: Transferring a call from one station to another.
The transfercanbe screened,i.e., you find out who is calling and
announcethem to the party being called; or unscreened,i.e., you
transferthe call without identifying the calling party to the called
paw.
Central message desk: A station that has been assignedto
control messagewaiting lights and deliver messagesto other
stationsin the system.
Class of Service programming: Customizedprogramming of
your system by the installer that establishesthe basic operating
parametersof the systemand individual stations.
D
Direct Station Selection/Busy Lamp Field (DSSBLF): Using
one button to place intercom calls; the button is sometimes
referredto asa DSS button.Busy lamp field or BLF is a term for
a light that identifies current call statusof DSS station.
Do not disturb: A mode that disablesincoming call ringing and
intercom calling.
Dual Tone Multiple Frequency (DTMF): The tonesmade by
your telephonewhen you dial.
49
i:.:
:I:.
::.
Dynamic line key: System temporarily assignsa normally unassignedline to an idle line button for certain call handling
operations.
E
Exclusive hold: Only the telephoneplacing the call on hold can
retrieveit.
Executive Override: Breaking into a conversationat a busy
called telephone.This intrusion is announcedby several quick
tone burstsover the conversation.
Extended DTMF: This feature lets you lengthen the DTMP
tones. You may have to do this when accessingcertain computerizedequipment.
H
Handsfree Answer Inhibit: A telephonecan be set to block a
verbal responseto a voice-announcedintercom call.
Hookflash: Action that occurswhen the TAP button is pressed.
Neededfor activatinghost systemfeatures.
Hookswitch: The switch on a telephonewhich, when depressed
manually or by the handset,disconnectsa call.
K
Keypad: Buttons 0 through9, + and# usedfor dialing numbers.
L
Last number redialing: Automatically dialing the last number
dialed.
M
Messaging: Turning on a telephonelamp to let the userknow
that amessageawaitspickup andleaving amessageon thedisplay
of a telephonethat gives information on your status.
Mute: A fixed feature button that keeps a distant party from
hearing your conversation.This button also lets you adjust the
telephonedisplay contrastfrom light to dark.
N
Night transfer: Transferringincoming calls to a particular station(s) for off-hour answering.
50
0
Off-hook voice announce: The ability to make a voice announcementto a busy station.The announcementcan be secure
(heard through the handset receiver), or non-secure (heard
throughthe telephonespeaker).
P
Personal ringing tones: A telephonecan be arrangedto ring in
oneof four distinctive tones.
Prime line: A line designatedto a particular telephone and
automatically selectedwhen the handsetis lifted.
Programmable buttons: Each telephoneor stationhasbuttons
that can be user-programmedfor autodialingnumbersor feature
codes,or other specialpurposedialing requirements.
Pulse/Tone switching: Changingfrom pulse/rotarydial signals
to tone/DTMF signals.
R
ResponseMessaging: Respondingnon-verballyto a calling station by pressingaprogrammedbuttonthat sendsamessageto the
calling station’sdisplay.
Ringing line preference: An automatic connectionto any outside line ringing at the station when the station handsetis taken
off-hook.
S
Savednumber redialing: Savinga last manually dialednumber
for later autodialing.
Secureoff-hook voice announce: A private announcementthat
canbe made to a busy party which they hearthroughthe receiver
of their handset.
Speed dialing: Autodialing using the keypad buttons. Speed
dialing can be station calls (personaland accessedby only one
specific user) or system calls (numbersused and accessedby
anyonein the system).
T
TAP: Depending on your system’s programming, this button
gives you a fresh dial tone or activatesa hookflash.
Tone call: A ringing intercom call.
51
IkadConfi A fixed featurebutton that allows you to transfer
outsidecalls and set up conferencecalls.
V
Voice call: A verbal intercom call.
Voice announceblocking: A telephonecanbe setto block voice
calls sentto it over the speaker.
2
Zone paging: Pagingthrough the intercomsof some stationsor
departmentsin the system.
52
Index
A
Account codeentry 35
All-Call paging 45
Answering calls
Intercom 9
Night transfer 10
Outside 9
Pages 45
Automatic callback 16
Automatic dialing
Programming 29
Using 16
Automatic redialing 16
B
Backgroundmusic 35
C
Call forwarding 36
Call overridefeatures 36
Call park 20
Call pickup 9
Call waiting 37
Conferencecalls
Add-on conferencecalls 23
Multiline conference 23
Three inside stations 24
D
Direct stationhold 19
Display contrastadjustment 38
Do not disturb 38
DTMP 38
53
E
Exclusive hold 19
Executive override 36
ExtendedDual ToneMultiple Frequency(DTMF) 38
H
Hold recall 20
Holding calls
CaUpark 20
Direct station 19
Exclusive 19
Manual 19
I
Intercom calls
Answering 9
Making 14
Programmingnumbers 31
L
Last numberredialing, using 18
LCD messaging
Turning off 26
Turning on 26
M
Making calls 13
Conference 23
Intercom 14
Outside 13
Manual hold 19
Messagewaiting light 25
Receiving message 25
Turning off 25
Turning on 25
I.
/‘.
/
: ‘:
54
Messaging
LCD 26
Response 26
Station-to-station 27
Mute button 39
N
Night transfer,answering 10
0
Off-Hook Voice Announce(OHVA)
Making 15
Respondingto 10
Outsidecalls
Answering 9
Making 13
Programmingnumbers 30
P
Paging
All-call 40
Answering (“Meet-me”) 40
Over PA system 40
Zone 40
PersonalRinging Tones 4 1
Privacy 41
Programming
Autodial numbers 29
Automatic redialing 33
Featurecodes 31
Intercom numbers 31
Outsidenumbers 29
Responsemessaging 32
Station speeddial numbers 32
Pulse/Toneswitching 41
55
R
Responsemessaging
Programming 33
Using 26
Ringing tones,personal 40
S
Savednumber redialing
Using 18
SecureOff-Hook Voice Announce(SOHVA)
Making 15
Respondingto 11
Serviceobserving 37
Speakerphoneoperation 6
Speeddialing
Station 17
System 17
Station speeddial programming 33
Station-to-stationmessaging
Turning off 26
Turning on 26
T
Transferringcalls
Screenedtransfer 21
Unscreenedtransfer 21
V
Voice AnnounceBlocking 41
Z
Zone paging 40
56
Frequently Called Numbers
Notes