Download Digi Tech CO408 User's Manual

Digital Telephone System
Attendant’s Supplement
COMDWL
Made rigb in the USA
’
This user guide is applicable for the following system and
telephone models:
System Models:
CO408, C0816, and Cl632
(with software release 10 [SW 101 or later)
Telephone Model:
77OOS-+*Rev. I and later
77143~++ Rev. I and later
7714X-++ Rev. I and later
Table Of Contents
LCD Display Abbreviations .........................
Using This Supplement ..............................
Programming The Attendant Features ................
CreatingThe LCD ResponseMessages ..............
Direct Inward Station Dialing ......................
Naming The SystemTelephones....................
SettingTheMusicOnHoldFeature ................
Setting The Night Transfer Of Ringing Mode ........
Setting The System Clock ........................
Station MessageDetail Accounting (SMDA) Printout ..
Storing The System SpeedDial Numbers ...........
System Alarm Reporting .........................
Transferring Calls To The Voice Mail System ........
Transferring RecallsTo A Secondary
AttendantTelephone...........................
Understanding The LCD Displays ...................
Glossary Of Terms .................................
Index ............................................
.. .
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Abbreviations
LCD Display Abbreviations
This chall I identifies the abbreviationsthat appearin your LCD
display.
ADIAL
ALL
ANS
ARDL
BGM
BKSP
BLOCK
CAMP
CFWD
CLBK
CLEAR
Automatic
Dial
All
Answer
Automatic Redial
Background
Music
Back Space
Block
DSS
EXIT
FEAT
FWD
G (followed
HOLD
Direct Station
Exit
Feature
Forward
Group
Hold
Camp
Call Forward
Call Back
clear
by a number)
.
MSG
NEXT
OVER
P (followed
PERS
PREV
RECALL
RECON
RING
S (followed
SAVE
SDIAL
SEND
SET
SOHVA
TIMER
TKMSG
VAB
Voice Ann.
by a number)
by a number)
Block
Select
.
Message
Next Display
Override
Port
Personal
Previous Display
Recall
Reconnect
Ring Tone
Staticn
Save Number
Speed Dial
Send Transfer
Set
Secure Off-Hook
Voice
Announcement
Timer
Take Message
Voice Announce Block
Voice Announce Block
iV
1
Using This Supplement
To help you use your attendant’stelephoneto its fullest capacity,this
supplementto the-DigiTechsystemuser’s guide describesthe
attendant’s telephoneandtells you how to use it.
You can program specialfeatureson your telephonethat areunique to
attendantstation operation. The instructionsfor programming thesefeatures areincluded in the sectiontitled
l
ProgrammingThe AttendantFeatures
For your convenience,a display summary, a glossaryof terms and an
index areincluded in the back of this supplement.
The operationsectionsof the accompanyinguser’s guide define oftenusedfeaturesandprovide instructionsfor their use. Pleaserefer to the
following sectionsof the user’sguide (publication GCA 70-220or
GCA 70-221,provided separately)for more information about your
telephone’sbasic functions:
l
Knowing Your Telephone
b
UnderstandingWhat The Lights Mean
0
Using Your TelephoneTo Answer Calls
.
Using Your TelephoneTo Make Calls
b
Using Your TelephoneTo Place Calls On Hold
.
Using Your TelephoneTo Transfer Calls
.
Using Your TelephoneFor ConferenceCalls
.
Using The Other TelephoneFeatures
l
SendingAnd Receiving Non-Verbal Messages
0
Using The Auxiliary Jack
.
Programming Your Telephone
l
Using Your Quick ReferenceGuide
b
TroubleshootingYour Telephone
Creating The LCD Response Messages
When you arebusy or are away from your desk, you can set a message
at your telephonethat will be receivedby any LCD speakerphone
within your system. Your systemprovidestwo default messages:
“Back at . . .‘I and “Call . . .” In addition, you can addeight customized
messages,or you can createup to ten messagesif you choosenot to use
the two default messages.
Note:
If you intend to create a response message to a voice announce,
remember that this is also a message, and that it uses one of
your message locations.
To store the LCD messages,proceedas follows:
write your messageson the chart on page5 (eachmessagecan
have up to 16 characters),
usethe letter code table (on page4) to assigna number to eachletter,
write thesenumbers on the chart line besidethe messageletters,
pressITCM,
dial+##O 5,
dial a messagelocation number (l-O),
dial # to clear currentmessage,
composeyour messagesby dialing the two-digit codesthat relate
to the letters,
dial +#to savemessage,
dial next location number,#to clear it, two-digit codesfor the
message,and +#to save,
repeatprevious stepuntil all messagesare stored,
pressSPKR to end.
Example: Createa messagethat will readas “TAKE MESSAGE” and
program it into messagelocation number 3.
- pressITCM, dial + # 0 5,
- dial 3 #,
- dial +1,11,22,22
12
61, 32,73, 73;21,41 32
space
M E S S A G’E
- dial #, and pressSPKR to end.
2
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When you arefinished creatingandprogramming messages,fill in the
list on page5 of this guide. Make a list of the storedmessagesand
their location numbers,and give eachstationuser a copy.
00
00
00
00
00
00
0
,SPKR
Button
0
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@@@
0
0
000000
I
000000
000000
Im
0
0
0
Antercom
Light
0
Y
muI
Continued
3
-ITCM
Button
on the following
page .
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tearures
Letter Code Table
4
LCD Message List
5
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Direct Inward Station Dialing
The direct inward station dialing (DISD) featureallows an external
party to call an intercom station directly without assistancefrom the attendantif the call is made over a line programmedfor that purpose. As
the system attendant,you may instruct callers to make DISD calls when
necessary.
For example,if a caller regularly dials a number that rings at the
attendant’sstation for service,you may give the caller the DISD line
number and the extensionnumber associatedwith the station he is
trying to reach. Future calls from the caller to a specific party will not
have to be serviced at the attendant’sstation,althougha ring-no answer
or busy condition at the called party’s station will result in the system’s
handling the call in anothermanner(describedbelow).
When a caller makes a DISD call from an outsideline, he or shewill initially hearringing. The systemwill answerthe call with a DISD continuous dial tone; the caller can then dial an extensionnumber.
- If called station is idle, a tone is soundedand called station rings.
- If the call is answered by another station user, the caller can ask for
transferto desiredstation.
- If ringing stops anddial tonesoundsagain,the caller can dial another
extensionnumber.
- If called station has callforward
featureset,forward station rings.
- If calied’station is busy, call is placedon hold and camped-onat busy
station. If camp-on is not answered within a transfer recall timeout
period, busy tone is given, followed by a DISD dial tone.
Note:
The system will return the caller to DISD dial tone two additional
and then drop the line.
times
- If called station is busy but ispartof
a huntgroup, DISD call is routed
to idle stationin hunt group,if available;otherwise,the call is campedon at dialed station. Hunt group is not followed when caller hears
ringing but receivesno answer.
- If an invalid extension number is dialed, an error tone is sounded
before DISD dial tone is returned(caller can redial). If mistake in
dialing is made, caller can dial +Kfor new DISD dial tone.
Note:
The system will return the caller to DISD dial tonetwo additional
and then drop the line.
times
- If extension number dialing is not completed within the programmed
dial time limit, call is routed to DISD assist station if available;
otherwise,the line is dropped.
6
Naming The System Telephones
If you have an LCD speakerphone,this featurelets you know who is
calling you. You can assigneither a personalname or a group name to
eachsystem telephone. This name canbe up to sevenletters in length
and will showup in the user’s display and/orin the called party’s display. Typical namescould be SRVC, MKTG 1, K SMITH.
Name the systemtelephonesas follows:
l
useletter codetable (page8) to composenamesfor all telephones
requiring them (up to sevenlettersper name is allowed),
l
pressITCM,
l
dial%#OO,
l
dial the station number of the telephoneto be named (lo-57),
l
dial # to clear currententry,
l
dial two-digit codesthat correspondto letters in name,
l
dial +l+to continue enteringstationnames(repeatabovesteps
beginning with station selectionlo-57),
l
pressSPKR to end,
l
recordnameson page9.
7
Letter Code Table
I
E
132
H
1 42
L
M
N
0
P
53
61
62
63
71
11
72
73
Q
R
S
1
8
Station Names
(Record telephone names here. Copy this sheet if you need more
record space.)
9
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Setting The Music On Hold Feature
Music that is provided to outsidelines while thoselines are on hold can
be enabledand disabledthroughthe attendant’sstation:
TC
3 set the music on hold feature,
l
pressITCM,
l
dial+%#OO,
l
pressA 1 (top, left-hand programmablebutton) to alternatethe
featureon and off,
q
l
l
dial 1 to enable,
dial 2 to disable,
Note: Associated light will turn on when music on hold is provided and turn off
when the feature is disabled,
l
pressSPKR to end.
10
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/
000000
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000000
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tm
11
1
IlO
*c#
1-O
-
SPKR
Button
/
ITCM
Button
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Pearures
Setting The Night Transfer Of Ringing Mode
day (or normal) ringing assignmentsof incoming lines can be transferred to a particular station or stationsfor off-hour or specialpurpose
answering(suchline/station ringing assignmentsaremade through
class of serviceprogramming). Additionally, stationscan be arranged
through classof serviceprogramming to answerany ringing outside
line. The ability to answera line from any station is also enabled
through the night transferof ringing mode.
The
To set the night transfermode,
l
pressITCM,
l
dial+#OO,
l
pressAl (top, left-hand programmablebutton) to alternatethe feature betweenon and off,
q
l
l
Note:
l
dial 1 to enable,
dial 2 to disable,
Associated light will turn on when night tran&er
when the feature is disabled.
is active and will turn off
pressSPKR to end.
BecauseNight Transfer is a commonly usedfeature,you may wish to
program a button to serveasthe Night Transferbutton.
To do this,
l
pressITCM,
l
dialS+l,
l
pressone of the programmablebuttons,
l
pressITCM,
l
dial+k#OO,
l
pressSPKR to end.
To set the Night Transfer Of Ringing mode, simply pressthe Night
Transfer button you’ve programmed. To return ringing to the
attendant’sstation,pressthe Night Transferbutton again.
12
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I //
-Al
mcmcn
00
00
00
00
00
00
00
*
#
4
1-o
-
SPKR
Button
/
ITCM
Button
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:: :
73
Setting The System Clock
The system clock can be programmedto maintain currentdate andtime
information. This information is providedto the LCD speakerphone
for display.
To set the systemclock from the attendant’sstation,
l
pressITCM,
l
dial*#Ol,
l
dial two digits (00-99)for year,
l
dial two digits (01-12)for month,
l
dial two digits (01-31)for day,
l
dial two digits (00-23) for hour,
l
dial two digits (00-59) for minutes,
l
pressSPKR to end.
r*
14
Station Message Detail Accounting (SMDA) Printout
If your system is connectedto a printer, you can command the system
to print severaldifferent typesof reportsand to deleteall storedSMDA
records.
To print an SMDA report,
l
pressITCM,
l
dial*#OO,
l
choosereport to be printed:
- dial 1 # for stationreport
- dial 2 # for line report
- dial 3 # for SMDA departmentreport
- dial 4 # for accountcodereport
- dial 5 # for automaticreports
- dial 6 #to print all records.
- dial 7 #to deleteSMDA records
- dial 0 # for DepartmentalCall Distribution (DCD) report
- dial 8 to obtain the number of free recordsremaining in the
system (appearsin LCD display)
- dial 9 to abortprinting
l
pressSPKR to end.
;j..’
:
.:
Storing The System Speed Dial Numbers
You can storeup to 99 systemspeeddial numbers at your attendant
telephonethat every system usercan accessfrom his or her telephone.
Typically, thesearenumbersthat are frequently called by many different usersandemergencynumbersthat you want readily available to
everyone. Distribute a list of thesestorednumbersto the systemusers
for their reference.
To program system speeddial numbersfrom the attendant’sstation,
l
pressITCM,
l
dial%# 02.
l
dial 01 - 99 to choosestoragelocation,
l
dial # to clear current entry,
a chooseline that is to be used:
- dial 90 for no line assignment(systemwill chooselast line used
at calling station or prime line if one is assignedto calling
station),
q
- pressbuttons Al - Al4 for lines 1-14or dial 01 - 14,
q
- pressbuttonsBl, B2 for lines 15, 16 or dial 15,16,
q
- -,,s;FOLD
- 9
then pressbuttonsAl - A8 for lines 17 - 24 or dial
q
- dial 91- 94 for line groups 1 - 4,
q
l
l
l
l
pressITCM
for intercom line,
dial the number to be stored(32 digits maximum),
- pressHOLD to storepause(if required),
- pressTAP to store flash (if required),
pressTRANS/CONF
to savenumber,
repeatabovesteps(beginningwith choice of storagelocation) to
storenext number,
pressSPKR to end.
76
-Al-A14
-TAP
Button
/
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0
L
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0
0
ml,
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17
1-O
-
SPKR
Button
/
ITCM
Button
0
I
*E#
:
Programming The Attendant Features
System Speed Dial Numbers
(Record system speed dial here. Copy this sheet if you need more
record space.)
18